Game crash

[Zhathrax]

This is my first post on the forum, so...uh. Hi ahah, i decided to make a post because my game keep crashing time to time depending if it want or not. Sometime while im in cutscene or sometime when i am doing a trial and i really don't want to get penelise for something i didnt do or for something i never wanted. Here's the messages source :


-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\Stardust\Documents
FINAL FANTASY XIV ONLINE D:\SquareEnix
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows*10 Professionnel 64 bits (6.2, version 9200) (18362.19h1_release.190318-1202)
SYSTEM_CPU AMD Ryzen 5 2600 Six-Core Processor (12 CPUs), ~3.4GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 12 SYSTEM_CORE_PHYSICS 6
SYSTEM_BIOS 0403
SYSTEM_LANGUAGE français (Paramètre régional*: français)
SYSTEM_MEMORY 16313.371MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 18713.371MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 232.284GB SYSTEM_FREEDISC_SPACE 127.734GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 931.511GB SYSTEM_FREEDISC_SPACE 376.021GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS NVIDIA GeForce GTX 1660 Ti
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP GeForce GTX 1660 Ti
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 5991.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 8156.686 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_77e6900053c33f6f\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_77e6900053c33f6f\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_77e6900053c33f6f\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_77e6900053c33f6f\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 26.21.0014.4166
SYSTEM_GRAPHICS_DRIVER_DATE 12/5/2019 19:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE Anglais
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND VG245 (2- NVIDIA High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {D02FFD30-E44D-4B33-AA14-B04164CA854A}
SYSTEM_SOUND_DEVICE_NAME nvhda64v.sys
SYSTEM_SOUND_DRIVER_VERSION 1.03.0038.0021
SYSTEM_SOUND_DRIVER_LANGUAGE Anglais
SYSTEM_SOUND_DRIVER_DATE 6/21/2019 00:00:00
SYSTEM_SOUND Realtek Digital Output (Realtek(R) Audio)
SYSTEM_SOUND_DEVICE_ID {2ED3C1A1-010F-4751-B4B6-1190A6AFB725}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.8720.0001
SYSTEM_SOUND_DRIVER_LANGUAGE Anglais
SYSTEM_SOUND_DRIVER_DATE 6/3/2019 00:00:00
SYSTEM_SOUND CABLE Input (VB-Audio Virtual Cable)
SYSTEM_SOUND_DEVICE_ID {EE109E20-5EBB-43E8-91D7-28291A05F1D8}
SYSTEM_SOUND_DEVICE_NAME vbaudio_cable64_win7.sys
SYSTEM_SOUND_DRIVER_VERSION 6.01.7600.16385
SYSTEM_SOUND_DRIVER_LANGUAGE Anglais
SYSTEM_SOUND_DRIVER_DATE 9/2/2014 00:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Souris
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Clavier
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {53EABE40-FA79-11E8-8001444553540000}
SYSTEM_INPUT_NAME USB Laser Game Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 4096 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {53ED2F40-FA79-11E8-8002444553540000}
SYSTEM_INPUT_NAME USB Laser Game Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {53ED2F40-FA79-11E8-8003444553540000}
SYSTEM_INPUT_NAME Razer DeathStalker
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {53ED2F40-FA79-11E8-8004444553540000}
SYSTEM_INPUT_NAME Razer DeathStalker
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {53ED2F40-FA79-11E8-8005444553540000}
SYSTEM_INPUT_NAME Razer DeathStalker
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {53ED2F40-FA79-11E8-8006444553540000}
SYSTEM_INPUT_NAME Razer DeathStalker
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher
Activity - Discord
Résultats de la recherche - FINAL FANTASY XIV Forum - Google Chrome
Microsoft Text Input Application
CN=Microsoft Windows, O=Microsoft Corporation, L=Redmond, S=Washington, C=US
Paramètres
NVIDIA GeForce Overlay


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

Avast Antivirus Gratuit
Battle.net
Visual Studio Community 2017
Google Chrome
MTG Arena
Overwatch
SpeedFan (remove only)
Steam
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148
Microsoft Visual Studio Setup Configuration
FINAL FANTASY XIV ONLINE
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
Java Auto Updater
Microsoft Visual C++ 2017 Redistributable (x86) - 14.13.26020
Google Update Helper
vs_minshellmsi
Microsoft Visual C++ 2017 Redistributable (x64) - 14.13.26020
OEM Application Profile
Microsoft Visual C++ 2005 Redistributable
vs_minshellmsires
Realtek Ethernet Controller Driver
Microsoft Visual C++ 2017 x86 Additional Runtime - 14.13.26020
Microsoft Visual C++ 2017 x86 Minimum Runtime - 14.13.26020
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
XTREME MMO GAMING MOUSE version 1.0
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
Gtk# for .Net 2.12.26
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
Epic Games Launcher
Launcher Prerequisites (x64)
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
Microsoft XNA Framework Redistributable 4.0 Refresh
MTG Arena
Balanced
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
Realtek High Definition Audio Driver
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005
Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022
Streamlabs OBS 0.11.10
AMD Software
AMD Ryzen Master
Oculus
The Wolf Among Us
A Hat in Time
SteamVR Performance Test
VRChat
The Lab
Soundpad Demo
The Ranger: Lost Tribe
VBCABLE, The Virtual Audio Cable
Vulkan Run Time Libraries 1.0.65.1
Vulkan Run Time Libraries 1.0.65.1
Tablette Wacom
AMD Ryzen Master
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
Update for Windows 10 for x64-based Systems (KB4023057)
Microsoft Visual C++ 2017 x64 Minimum Runtime - 14.13.26020
Java 8 Update 231 (64-bit)
Malwarebytes version 4.0.4.49
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030
Logitech G HUB
UpdateAssistant
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161
Epic Games Launcher Prerequisites (x64)
Microsoft Visual Studio Installer
Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.21005
Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.21005
NVIDIA Ansel
Panneau de configuration NVIDIA 441.66
NVIDIA Pilote graphique 441.66
NVIDIA GeForce Experience 3.20.1.57
NVIDIA Optimus Update 38.0.2.0
NVIDIA Logiciel système PhysX 9.19.0218
Mises à jour NVIDIA 38.0.2.0
NVIDIA SHIELD Streaming
NVIDIA Pilote audio HD : 1.3.38.21
NVIDIA Install Application
NVIDIA ABHub
NVIDIA Backend
NVIDIA Container
NVIDIA TelemetryApi helper for NvContainer
NVIDIA LocalSystem Container
NVIDIA Message Bus for NvContainer
NVIDIA NetworkService Container
NVAPI Monitor plugin for NvContainer
NVIDIA Session Container
NVIDIA User Container
NVIDIA Display Container
NVIDIA Display Container LS
NVIDIA Display Watchdog Plugin
NVIDIA Display Session Container
NVIDIA NodeJS
NVIDIA Watchdog Plugin for NvContainer
NVIDIA Telemetry Client
NVIDIA Virtual Host Controller
Nvidia Share
NVIDIA ShadowPlay 3.20.1.57
NVIDIA SHIELD Wireless Controller Driver
NVIDIA Update Core
NVIDIA USBC Driver 1.38.831.832
NVIDIA Virtual Audio 4.13.0.0
Microsoft Visual C++ 2017 x64 Additional Runtime - 14.13.26020
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030
Blender


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe 000021CC
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe 0000343C
C:\Program Files (x86)\NVIDIA Corporation\NvNode\NVIDIA Web Helper.exe 000018E4
C:\Program Files (x86)\XTREME MMO GAMING MOUSE\xmmomon.exe 00002A14
C:\Program Files\AVAST Software\Avast\AvastUI.exe 000033FC
C:\Program Files\Malwarebytes\Anti-Malware\mbamtray.exe 00002D70
C:\Program Files\NVIDIA Corporation\NVIDIA GeForce Experience\NVIDIA Share.exe 0000243C
C:\Program Files\NVIDIA Corporation\NvContainer\nvcontainer.exe 00001B20
C:\Program Files\Oculus\Support\oculus-runtime\OVRServer_x64.exe 000001B4
C:\Program Files\Tablet\Wacom\Wacom_TabletUser.exe 000023C8
C:\Program Files\WindowsApps\Microsoft.Windows.Photos_2019.19071.17920.0_x64__8wekyb3d8bbwe\Microsoft.Photos.exe 000037E8
C:\Program Files\WindowsApps\Microsoft.YourPhone_1.19111.85.0_x64__8wekyb3d8bbwe\YourPhone.exe 00001248
C:\Users\Stardust\AppData\Local\Discord\app-0.0.305\Discord.exe 00002BFC
C:\Users\Stardust\AppData\Local\Microsoft\OneDrive\OneDrive.exe 00003C20
C:\WINDOWS\Explorer.EXE 00000224
C:\WINDOWS\System32\svchost.exe 00002A10
C:\WINDOWS\SystemApps\InputApp_cw5n1h2txyewy\WindowsInternal.ComposableShell.Experiences.TextInput.InputApp.exe 00000520
C:\WINDOWS\SystemApps\Microsoft.LockApp_cw5n1h2txyewy\LockApp.exe 00003730
C:\WINDOWS\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe 00002284
C:\WINDOWS\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe 00000F5C
C:\WINDOWS\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 000015CC
C:\WINDOWS\system32\ApplicationFrameHost.exe 000008FC
C:\WINDOWS\system32\DllHost.exe 00003830
C:\WINDOWS\system32\conhost.exe 000035CC
C:\WINDOWS\system32\sihost.exe 00002F24
C:\WINDOWS\system32\svchost.exe 0000204C
C:\WINDOWS\system32\taskhostw.exe 00001558
C:\Windows\ImmersiveControlPanel\SystemSettings.exe 00001EBC
C:\Windows\System32\CompPkgSrv.exe 00003ABC
C:\Windows\System32\RtkAudUService64.exe 00002934
C:\Windows\System32\RuntimeBroker.exe 00000FFC
C:\Windows\System32\SecurityHealthSystray.exe 00001598
C:\Windows\System32\smartscreen.exe 00003FE8
D:\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe 00000818
D:\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 00003530
D:\Steam\Steam.exe 000018D4
D:\Steam\bin\cef\cef.win7x64\steamwebhelper.exe 00000C54

[Zhathrax]

Just a quick post to say that, I did try to close some stuff on the Task Manager and reboot my PC, but it doesnt seems to have chance anything.

[Einmimiria]

Good afternoon and thank you for posting on the Final Fantasy XIV Technical Support Forums.

When did this start happening? Do you recall anything changing/updating on your PC that coincides with this?

What have you tried so far in order to alleviate the issue?

We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!

[Zhathrax]

Thank you for the answer! I think it started happening as soon when the Shadowbringer patch got release i think. I was making my way to Stormblood at this point.

We did try to update my drivers, graphic cards and windows but nothing change after doing that. We tought it was my old graphic cards before, it was a 960 GTX, but it still occure with my 1660ti at random moment, so i can't be sure whats behind all of this. That's the only two thing i did since then, i didnt try other solution at the moment.

[Dynratygus]

Good morning and thank you for posting in the Final Fantasy XIV Technical Support Forums

Could you try and change the compatibility mode? To change compatibility mode, right click on the exe file (Default location: C:\Program Files (x86)\SquareEnix\Final Fantasy XIV - A Realm Reborn\boot\ffxivboot.exe), right click it and select ‘Properties.’ Select the ‘Compatibility’ tab and select Windows 7.

Thank you for visiting the Final Fantasy XIV Technical Support Forums

[Zhathrax]

I'm gonna try it! Thank you for the answer.

Also, i'm back with an other good information concerning this crash. Apparently it kept my account ''Log-in'' all night even to i crashed. So i ''Completed'' the duty and stay at the same spot all night up until i log-in back and log-off. I don't know if this can help leads something, but a friend just told me that!

[Dynratygus]

Good afternoon and thank you for the reply.

Please keep updated in regard to the issue. Does the is crash happen only with one character?

Thank you for visiting the Final Fantasy XIV Technical Support Forums.

[Dynratygus]

Thank you for posting in the Final Fantasy XIV Technical Support Forums.

Due to no response from the original poster, this thread will be moved to 'Closed Concerns.' If anyone is still having this particular problem, please create a new thread and we will assist you in any way we can.

Thank you for visiting the Final Fantasy XIV Technical Support Forums.