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Thread: Dx11 Crashes

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  1. #1
    Player
    Sevrenichi's Avatar
    Join Date
    Aug 2016
    Location
    Ul'dah
    Posts
    26
    Character
    Momiji Inubashiri
    World
    Sargatanas
    Main Class
    Red Mage Lv 80

    Dx11 Crashes

    Hello.

    I've been experiencing crashes ever since the last patch update Patch 5.15 It was never a problem before so it's a bit concerning.

    https://imgur.com/a/wBwZl0Z

    Hopefully that pic works, it shows the error message.

    Any info in regards to this problem would be appreciated ^^
    (0)

  2. #2
    Moderator Dynratygus's Avatar
    Join Date
    Oct 2018
    Posts
    2,853
    Good afternoon and thank you for visiting the Final Fantasy XIV Technical Support Forums.

    Were any updates or changes made to your computer? What have you tried to alleviate the issue? Additionally, could you submit a system report? Simply go to the 'Config' option on the Final Fantasy XIV launcher and to the right of 'System Information' click on 'Display.'

    Thank you for visiting the Final Fantasy XIV Technical Support Forums
    (0)

  3. #3
    Player
    Sevrenichi's Avatar
    Join Date
    Aug 2016
    Location
    Ul'dah
    Posts
    26
    Character
    Momiji Inubashiri
    World
    Sargatanas
    Main Class
    Red Mage Lv 80

    System Report

    Here's the system report



    -=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

    MyDocument C:\Users\SadnessHQ2\Documents
    ProxyEnable 0
    ProxyServer unspecified
    ProxyOverride unspecified


    -=-=-=-=-=-=- System Information -=-=-=-=-=-=-

    SYSTEM_OS Windows 10 Home 64-bit (6.2, Build 9200) (18362.19h1_release.190318-1202)
    SYSTEM_CPU Intel(R) Core(TM) i7-8700 CPU @ 3.20GHz (12 CPUs), ~3.2GHz
    SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 12 SYSTEM_CORE_PHYSICS 6
    SYSTEM_BIOS 0402
    SYSTEM_LANGUAGE English (Regional Setting: English)
    SYSTEM_MEMORY 16300.813MB
    SYSTEM_VIRTUAL_MEMORY 134217727.875MB
    SYSTEM_PAGE_FILE 19116.813MB
    SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 111.187GB SYSTEM_FREEDISC_SPACE 15.215GB
    SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 931.387GB SYSTEM_FREEDISC_SPACE 201.013GB
    SYSTEM_DIRECTX_VERSION DirectX 12
    SYSTEM_GRAPHICS NVIDIA GeForce GTX 1060 3GB
    SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
    SYSTEM_GRAPHICS_CHIP GeForce GTX 1060 3GB
    SYSTEM_GRAPHICS_MAKER NVIDIA
    SYSTEM_GRAPHICS_VRAM 2988.000 MB
    SYSTEM_GRAPHICS_SHARED_VRAM 8150.406 MB
    SYSTEM_GRAPHICS_DAC Integrated RAMDAC
    SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
    SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_5601d21ccd639df9\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_5601d21ccd639df9\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_5601d21ccd639df9\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_5601d21ccd639df9\nvldumdx.dll
    SYSTEM_GRAPHICS_DRIVER_VERSION 23.21.0013.9065
    SYSTEM_GRAPHICS_DRIVER_DATE 1/2/2018 17:00:00
    SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
    3.0
    SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
    SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
    SYSTEM_GRAPHICS NVIDIA GeForce GTX 1060 3GB
    SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY2
    SYSTEM_GRAPHICS_CHIP GeForce GTX 1060 3GB
    SYSTEM_GRAPHICS_MAKER NVIDIA
    SYSTEM_GRAPHICS_VRAM 2988.000 MB
    SYSTEM_GRAPHICS_SHARED_VRAM 8150.406 MB
    SYSTEM_GRAPHICS_DAC Integrated RAMDAC
    SYSTEM_GRAPHICS_DISPLAY_MODE 1366 x 768 (32 bit) (60Hz)
    SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_5601d21ccd639df9\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_5601d21ccd639df9\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_5601d21ccd639df9\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_5601d21ccd639df9\nvldumdx.dll
    SYSTEM_GRAPHICS_DRIVER_VERSION 23.21.0013.9065
    SYSTEM_GRAPHICS_DRIVER_DATE 1/2/2018 17:00:00
    SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
    3.0
    SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
    SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
    SYSTEM_SOUND Speakers (Logitech G430 Gaming Headset)
    SYSTEM_SOUND_DEVICE_ID {22166BAC-468B-4E4B-B300-B349368CAC33}
    SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys
    SYSTEM_SOUND_DRIVER_VERSION 6.02.18362.0001
    SYSTEM_SOUND_DRIVER_LANGUAGE English
    SYSTEM_SOUND_DRIVER_DATE 3/18/2019 00:00:00
    SYSTEM_SOUND Realtek Digital Output (Realtek High Definition Audio)
    SYSTEM_SOUND_DEVICE_ID {1F71F207-CF85-4C7C-985A-32FD71116457}
    SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
    SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.6873
    SYSTEM_SOUND_DRIVER_LANGUAGE English
    SYSTEM_SOUND_DRIVER_DATE 3/29/2013 00:00:00
    SYSTEM_SOUND X183H (NVIDIA High Definition Audio)
    SYSTEM_SOUND_DEVICE_ID {2AE468DE-F893-41FE-A9C2-4CC31CAB72D6}
    SYSTEM_SOUND_DEVICE_NAME nvhda64v.sys
    SYSTEM_SOUND_DRIVER_VERSION 1.03.0036.0006
    SYSTEM_SOUND_DRIVER_LANGUAGE English
    SYSTEM_SOUND_DRIVER_DATE 12/15/2017 00:00:00
    SYSTEM_SOUND Line (Voicemod Virtual Audio Device (WDM))
    SYSTEM_SOUND_DEVICE_ID {E60103F1-E948-4196-A15E-1B4ECA71B239}
    SYSTEM_SOUND_DEVICE_NAME vmdrv.sys
    SYSTEM_SOUND_DRIVER_VERSION 10.00.10011.16384
    SYSTEM_SOUND_DRIVER_LANGUAGE English
    SYSTEM_SOUND_DRIVER_DATE 1/10/2018 00:00:00
    SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
    SYSTEM_INPUT_NAME Mouse
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
    SYSTEM_INPUT_NAME Keyboard
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {2676DB30-B125-11E8-8001444553540000}
    SYSTEM_INPUT_NAME USB OPTICAL MOUSE
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 669 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {26772950-B125-11E8-8003444553540000}
    SYSTEM_INPUT_NAME USB OPTICAL MOUSE
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {26775060-B125-11E8-8004444553540000}
    SYSTEM_INPUT_NAME USB OPTICAL MOUSE
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {26770240-B125-11E8-8002444553540000}
    SYSTEM_INPUT_NAME Razer Cynosa Chroma
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {26777770-B125-11E8-8005444553540000}
    SYSTEM_INPUT_NAME Razer Cynosa Chroma
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {26777770-B125-11E8-8008444553540000}
    SYSTEM_INPUT_NAME Logitech G430 Gaming Headset
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {26777770-B125-11E8-8006444553540000}
    SYSTEM_INPUT_NAME Razer Cynosa Chroma
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {26777770-B125-11E8-8007444553540000}
    SYSTEM_INPUT_NAME Razer Cynosa Chroma
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {C6DD24E0-C35C-11E9-8001444553540000}
    SYSTEM_INPUT_NAME Controller (Xbox One For Windows)
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 5 SYSTEM_GAMEPAD_BUTTON 10 SYSTEM_GAMEPAD_FOV 1


    -=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

    FFXIVLauncher
    New Tab - Google Chrome
    @Loser - Discord
    Saint Garbo
    Friends List
    Steam
    NVIDIA GeForce Overlay


    -=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

    Adobe Flash Player 11 Plugin
    Advanced Combat Tracker (remove only)
    Avast Free Antivirus
    Avast Secure Browser
    Freelancer 1.5
    Google Chrome
    OBS Studio
    Origin
    Parsec
    PCSX2 - Playstation 2 Emulator
    Process Lasso
    Red Dead Redemption 2
    Rockstar Games Launcher
    Rockstar Games Social Club
    Steam
    Uplay
    VLC media player
    Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
    Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005
    FLV.com FLV Converter 7.8
    Microsoft Visual C++ 2019 X86 Minimum Runtime - 14.22.27821
    Lightshot-5.4.0.35
    Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
    Microsoft Visual C++ 2019 X86 Additional Runtime - 14.22.27821
    NVIDIA PhysX
    ExpressVPN
    The Sims™ 4
    UE4 Prerequisites (x64)
    Apple Software Update
    Intel(R) Chipset Device Software
    Microsoft Visual C++ 2015-2019 Redistributable (x86) - 14.22.27821
    Google Update Helper
    Intel(R) Trusted Connect Services Client
    Microsoft Visual C++ 2005 Redistributable
    Microsoft Visual C++ 2005 Redistributable
    Microsoft Visual C++ 2015-2019 Redistributable (x64) - 14.23.27820
    Office 16 Click-to-Run Extensibility Component
    Office 16 Click-to-Run Localization Component
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
    Avast Update Helper
    Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
    Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
    Apple Application Support (32-bit)
    Microsoft VC++ redistributables repacked.
    Intel(R) Trusted Connect Service Client x86
    Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
    Windows 10 Update Assistant
    Microsoft XNA Framework Redistributable 4.0 Refresh
    ExpressVPN
    Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
    Realtek High Definition Audio Driver
    Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
    Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022
    Streamlabs OBS 0.11.12
    Nexus Mod Manager
    Mozilla Firefox 69.0 (x64 en-US)
    Mozilla Maintenance Service
    Microsoft Office 365 - en-us
    Arma 3
    Destiny 2
    The Elder Scrolls IV: Oblivion
    Prison Architect
    American Truck Simulator
    Grand Theft Auto V
    METAL GEAR SOLID V: THE PHANTOM PAIN
    FINAL FANTASY XIV Online
    Stardew Valley
    Human: Fall Flat
    Mount & Blade: Warband
    NieR:Automata™
    SOULCALIBUR VI
    MONSTER HUNTER: WORLD
    Sonic Mania
    Recettear: An Item Shop's Tale
    The Elder Scrolls V: Skyrim
    Crash Bandicoot™ N. Sane Trilogy
    Yakuza Kiwami
    Halo: The Master Chief Collection
    TeamSpeak 3 Client
    Vulkan Run Time Libraries 1.0.65.0
    WinRAR 5.70 (64-bit)
    Update for Windows 10 for x64-based Systems (KB4023057)
    Intel(R) Management Engine Components
    Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
    Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030
    Microsoft VC++ redistributables repacked.
    Intel(R) Management Engine Driver
    UpdateAssistant
    Windows Setup Remediations (x64) (KB4023057)
    Bonjour
    Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161
    HitFilm Express
    Voicemod
    paint.net
    FFXIV TexTools
    Office 16 Click-to-Run Licensing Component
    Office 16 Click-to-Run Extensibility Component 64-bit Registration
    Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.21005
    Microsoft Visual C++ 2019 X64 Additional Runtime - 14.23.27820
    Intel(R) Management Engine Components
    Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.21005
    iTunes
    Microsoft Visual C++ 2019 X64 Minimum Runtime - 14.23.27820
    Apple Application Support (64-bit)
    NVIDIA Ansel
    NVIDIA Control Panel 390.65
    NVIDIA GeForce Experience 3.20.1.57
    NVIDIA Optimus Update 38.0.2.0
    NVIDIA PhysX System Software 9.17.0524
    NVIDIA Update 38.0.2.0
    NVIDIA SHIELD Streaming
    NVIDIA HD Audio Driver 1.3.36.6
    NVIDIA Install Application
    NVIDIA ABHub
    NVIDIA Backend
    NVIDIA Container
    NVIDIA TelemetryApi helper for NvContainer
    NVIDIA LocalSystem Container
    NVIDIA Message Bus for NvContainer
    NVIDIA NetworkService Container
    NVAPI Monitor plugin for NvContainer
    NVIDIA Session Container
    NVIDIA User Container
    NVIDIA Display Container
    NVIDIA Display Container LS
    NVIDIA Display Watchdog Plugin
    NVIDIA Display Session Container
    NVIDIA NodeJS
    NVIDIA Watchdog Plugin for NvContainer
    NVIDIA Telemetry Client
    NVIDIA Telemetry Container
    NVIDIA Virtual Host Controller
    Nvidia Share
    NVIDIA ShadowPlay 3.20.1.57
    NVIDIA SHIELD Wireless Controller Driver
    NVIDIA Update Core
    NVIDIA Virtual Audio 4.13.0.0
    Apple Mobile Device Support
    Intel(R) Management Engine Components
    Intel(R) Chipset Device Software
    Intel(R) Trusted Connect Service Client x64
    Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030
    Intel(R) ME UninstallLegacy
    UE4 Prerequisites (x64)


    -=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

    C:\Program Files (x86)\Google\Chrome\Application\chrome.exe 00003060
    C:\Program Files (x86)\NVIDIA Corporation\NvNode\NVIDIA Web Helper.exe 0000016C
    C:\Program Files (x86)\Steam\GameOverlayUI.exe 00000344
    C:\Program Files (x86)\Steam\Steam.exe 00002D24
    C:\Program Files (x86)\Steam\bin\cef\cef.win7x64\steamwebhelper.exe 000040B8
    C:\Program Files\AVAST Software\Avast\AvastUI.exe 0000408C
    C:\Program Files\NVIDIA Corporation\NVIDIA GeForce Experience\NVIDIA Share.exe 00002E28
    C:\Program Files\NVIDIA Corporation\NvContainer\nvcontainer.exe 00003DF0
    C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.55.131.0_x64__kzf8qxf38zg5c\SkypeApp.exe 000012BC
    C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.55.131.0_x64__kzf8qxf38zg5c\SkypeBackgroundHost.exe 00002478
    C:\Program Files\WindowsApps\Microsoft.YourPhone_1.19111.85.0_x64__8wekyb3d8bbwe\YourPhone.exe 00003478
    C:\Users\SadnessHQ2\AppData\Local\Discord\app-0.0.305\Discord.exe 00004294
    C:\Users\SadnessHQ2\AppData\Roaming\Parsec\electron\parsec.exe 000028C4
    C:\WINDOWS\Explorer.EXE 00003200
    C:\WINDOWS\SystemApps\Microsoft.LockApp_cw5n1h2txyewy\LockApp.exe 00002EBC
    C:\WINDOWS\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe 0000097C
    C:\WINDOWS\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe 00000A3C
    C:\WINDOWS\system32\DllHost.exe 00002A7C
    C:\WINDOWS\system32\conhost.exe 00002398
    C:\WINDOWS\system32\sihost.exe 00001274
    C:\WINDOWS\system32\svchost.exe 00000520
    C:\WINDOWS\system32\taskhostw.exe 00000420
    C:\Windows\System32\RuntimeBroker.exe 000037B4
    C:\Windows\System32\smartscreen.exe 00002880
    D:\SteamLibrary\steamapps\common\FINAL FANTASY XIV Online\boot\ffxivlauncher.exe 00003B68
    D:\SteamLibrary\steamapps\common\FINAL FANTASY XIV Online\boot\ffxivsysinfo64.exe 00004188
    (0)

  4. #4
    Moderator Dynratygus's Avatar
    Join Date
    Oct 2018
    Posts
    2,853
    Good afternoon and thank you for the reply.

    Could you try updating the drivers as they appear out of date? Additionally, does the crash occur when Final Fantasy XIV is the only program running. Disable any overlays or programs running in the background. This will prevent any other apps/programs from interfering with the game. This is especially true for overlays which will run in conjunction with the game.

    Thank you for visiting the Final Fantasy XIV Technical Support Forums
    (0)

  5. #5
    Player
    Sevrenichi's Avatar
    Join Date
    Aug 2016
    Location
    Ul'dah
    Posts
    26
    Character
    Momiji Inubashiri
    World
    Sargatanas
    Main Class
    Red Mage Lv 80

    Still Crashing

    Updating drivers did nothing to alleviate the crashing. I also have no overlays running in conjunction with the game so I don't believe that to be the cause.
    (0)

  6. #6
    Player
    Sevrenichi's Avatar
    Join Date
    Aug 2016
    Location
    Ul'dah
    Posts
    26
    Character
    Momiji Inubashiri
    World
    Sargatanas
    Main Class
    Red Mage Lv 80

    Crashed while afk

    https://imgur.com/51Z8wrt

    Literally was afk and crashed.
    (0)

  7. #7
    Moderator Dynratygus's Avatar
    Join Date
    Oct 2018
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    2,853
    God afternoon and thank you for the reply .

    Where in game does the crash occur? Does it happen with more than one character?

    Thank you for visiting the Final Fantasy XIV Technical Support Forums?
    (0)

  8. #8
    Player
    Sevrenichi's Avatar
    Join Date
    Aug 2016
    Location
    Ul'dah
    Posts
    26
    Character
    Momiji Inubashiri
    World
    Sargatanas
    Main Class
    Red Mage Lv 80
    I crash mostly in towns or instances. Gridania, Gold Saucer, Ul'dah, etc.
    As of posting this I just crashed teleporting into Gridania.

    I haven't tested to see if it happens on other characters.
    (0)

  9. #9
    Moderator Dynratygus's Avatar
    Join Date
    Oct 2018
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    2,853
    Good afternoon and thank you for the reply.

    If the game crash only occurs on one character, could you try deleting the locally saved content (My Documents > My Games > Final Fantasy XIV)?

    Thank you for visiting the Final Fantasy XIV Technical Support Forums
    (0)

  10. #10
    Player
    Sevrenichi's Avatar
    Join Date
    Aug 2016
    Location
    Ul'dah
    Posts
    26
    Character
    Momiji Inubashiri
    World
    Sargatanas
    Main Class
    Red Mage Lv 80
    Anything specific I should be deleting or just that whole folder?

    So I tried doing that and after I did the launcher locked me out of my account for suspicious activity.
    (0)
    Last edited by Sevrenichi; 12-24-2019 at 11:54 AM. Reason: a development

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