Dx11 Crashes

[Sevrenichi]

Hello.

I've been experiencing crashes ever since the last patch update Patch 5.15 It was never a problem before so it's a bit concerning.

https://imgur.com/a/wBwZl0Z

Hopefully that pic works, it shows the error message.

Any info in regards to this problem would be appreciated ^^

[Dynratygus]

Good afternoon and thank you for visiting the Final Fantasy XIV Technical Support Forums.

Were any updates or changes made to your computer? What have you tried to alleviate the issue? Additionally, could you submit a system report? Simply go to the 'Config' option on the Final Fantasy XIV launcher and to the right of 'System Information' click on 'Display.'

Thank you for visiting the Final Fantasy XIV Technical Support Forums

[Sevrenichi]

Here's the system report



-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\SadnessHQ2\Documents
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Home 64-bit (6.2, Build 9200) (18362.19h1_release.190318-1202)
SYSTEM_CPU Intel(R) Core(TM) i7-8700 CPU @ 3.20GHz (12 CPUs), ~3.2GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 12 SYSTEM_CORE_PHYSICS 6
SYSTEM_BIOS 0402
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 16300.813MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 19116.813MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 111.187GB SYSTEM_FREEDISC_SPACE 15.215GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 931.387GB SYSTEM_FREEDISC_SPACE 201.013GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS NVIDIA GeForce GTX 1060 3GB
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP GeForce GTX 1060 3GB
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 2988.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 8150.406 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_5601d21ccd639df9\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_5601d21ccd639df9\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_5601d21ccd639df9\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_5601d21ccd639df9\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 23.21.0013.9065
SYSTEM_GRAPHICS_DRIVER_DATE 1/2/2018 17:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_GRAPHICS NVIDIA GeForce GTX 1060 3GB
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY2
SYSTEM_GRAPHICS_CHIP GeForce GTX 1060 3GB
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 2988.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 8150.406 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1366 x 768 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_5601d21ccd639df9\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_5601d21ccd639df9\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_5601d21ccd639df9\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_5601d21ccd639df9\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 23.21.0013.9065
SYSTEM_GRAPHICS_DRIVER_DATE 1/2/2018 17:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND Speakers (Logitech G430 Gaming Headset)
SYSTEM_SOUND_DEVICE_ID {22166BAC-468B-4E4B-B300-B349368CAC33}
SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys
SYSTEM_SOUND_DRIVER_VERSION 6.02.18362.0001
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 3/18/2019 00:00:00
SYSTEM_SOUND Realtek Digital Output (Realtek High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {1F71F207-CF85-4C7C-985A-32FD71116457}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.6873
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 3/29/2013 00:00:00
SYSTEM_SOUND X183H (NVIDIA High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {2AE468DE-F893-41FE-A9C2-4CC31CAB72D6}
SYSTEM_SOUND_DEVICE_NAME nvhda64v.sys
SYSTEM_SOUND_DRIVER_VERSION 1.03.0036.0006
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 12/15/2017 00:00:00
SYSTEM_SOUND Line (Voicemod Virtual Audio Device (WDM))
SYSTEM_SOUND_DEVICE_ID {E60103F1-E948-4196-A15E-1B4ECA71B239}
SYSTEM_SOUND_DEVICE_NAME vmdrv.sys
SYSTEM_SOUND_DRIVER_VERSION 10.00.10011.16384
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 1/10/2018 00:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {2676DB30-B125-11E8-8001444553540000}
SYSTEM_INPUT_NAME USB OPTICAL MOUSE
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 669 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {26772950-B125-11E8-8003444553540000}
SYSTEM_INPUT_NAME USB OPTICAL MOUSE
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {26775060-B125-11E8-8004444553540000}
SYSTEM_INPUT_NAME USB OPTICAL MOUSE
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {26770240-B125-11E8-8002444553540000}
SYSTEM_INPUT_NAME Razer Cynosa Chroma
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {26777770-B125-11E8-8005444553540000}
SYSTEM_INPUT_NAME Razer Cynosa Chroma
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {26777770-B125-11E8-8008444553540000}
SYSTEM_INPUT_NAME Logitech G430 Gaming Headset
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {26777770-B125-11E8-8006444553540000}
SYSTEM_INPUT_NAME Razer Cynosa Chroma
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {26777770-B125-11E8-8007444553540000}
SYSTEM_INPUT_NAME Razer Cynosa Chroma
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {C6DD24E0-C35C-11E9-8001444553540000}
SYSTEM_INPUT_NAME Controller (Xbox One For Windows)
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 5 SYSTEM_GAMEPAD_BUTTON 10 SYSTEM_GAMEPAD_FOV 1


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher
New Tab - Google Chrome
@Loser - Discord
Saint Garbo
Friends List
Steam
NVIDIA GeForce Overlay


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

Adobe Flash Player 11 Plugin
Advanced Combat Tracker (remove only)
Avast Free Antivirus
Avast Secure Browser
Freelancer 1.5
Google Chrome
OBS Studio
Origin
Parsec
PCSX2 - Playstation 2 Emulator
Process Lasso
Red Dead Redemption 2
Rockstar Games Launcher
Rockstar Games Social Club
Steam
Uplay
VLC media player
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005
FLV.com FLV Converter 7.8
Microsoft Visual C++ 2019 X86 Minimum Runtime - 14.22.27821
Lightshot-5.4.0.35
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
Microsoft Visual C++ 2019 X86 Additional Runtime - 14.22.27821
NVIDIA PhysX
ExpressVPN
The Sims™ 4
UE4 Prerequisites (x64)
Apple Software Update
Intel(R) Chipset Device Software
Microsoft Visual C++ 2015-2019 Redistributable (x86) - 14.22.27821
Google Update Helper
Intel(R) Trusted Connect Services Client
Microsoft Visual C++ 2005 Redistributable
Microsoft Visual C++ 2005 Redistributable
Microsoft Visual C++ 2015-2019 Redistributable (x64) - 14.23.27820
Office 16 Click-to-Run Extensibility Component
Office 16 Click-to-Run Localization Component
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
Avast Update Helper
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
Apple Application Support (32-bit)
Microsoft VC++ redistributables repacked.
Intel(R) Trusted Connect Service Client x86
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
Windows 10 Update Assistant
Microsoft XNA Framework Redistributable 4.0 Refresh
ExpressVPN
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
Realtek High Definition Audio Driver
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005
Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022
Streamlabs OBS 0.11.12
Nexus Mod Manager
Mozilla Firefox 69.0 (x64 en-US)
Mozilla Maintenance Service
Microsoft Office 365 - en-us
Arma 3
Destiny 2
The Elder Scrolls IV: Oblivion
Prison Architect
American Truck Simulator
Grand Theft Auto V
METAL GEAR SOLID V: THE PHANTOM PAIN
FINAL FANTASY XIV Online
Stardew Valley
Human: Fall Flat
Mount & Blade: Warband
NieR:Automata™
SOULCALIBUR VI
MONSTER HUNTER: WORLD
Sonic Mania
Recettear: An Item Shop's Tale
The Elder Scrolls V: Skyrim
Crash Bandicoot™ N. Sane Trilogy
Yakuza Kiwami
Halo: The Master Chief Collection
TeamSpeak 3 Client
Vulkan Run Time Libraries 1.0.65.0
WinRAR 5.70 (64-bit)
Update for Windows 10 for x64-based Systems (KB4023057)
Intel(R) Management Engine Components
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030
Microsoft VC++ redistributables repacked.
Intel(R) Management Engine Driver
UpdateAssistant
Windows Setup Remediations (x64) (KB4023057)
Bonjour
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161
HitFilm Express
Voicemod
paint.net
FFXIV TexTools
Office 16 Click-to-Run Licensing Component
Office 16 Click-to-Run Extensibility Component 64-bit Registration
Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.21005
Microsoft Visual C++ 2019 X64 Additional Runtime - 14.23.27820
Intel(R) Management Engine Components
Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.21005
iTunes
Microsoft Visual C++ 2019 X64 Minimum Runtime - 14.23.27820
Apple Application Support (64-bit)
NVIDIA Ansel
NVIDIA Control Panel 390.65
NVIDIA GeForce Experience 3.20.1.57
NVIDIA Optimus Update 38.0.2.0
NVIDIA PhysX System Software 9.17.0524
NVIDIA Update 38.0.2.0
NVIDIA SHIELD Streaming
NVIDIA HD Audio Driver 1.3.36.6
NVIDIA Install Application
NVIDIA ABHub
NVIDIA Backend
NVIDIA Container
NVIDIA TelemetryApi helper for NvContainer
NVIDIA LocalSystem Container
NVIDIA Message Bus for NvContainer
NVIDIA NetworkService Container
NVAPI Monitor plugin for NvContainer
NVIDIA Session Container
NVIDIA User Container
NVIDIA Display Container
NVIDIA Display Container LS
NVIDIA Display Watchdog Plugin
NVIDIA Display Session Container
NVIDIA NodeJS
NVIDIA Watchdog Plugin for NvContainer
NVIDIA Telemetry Client
NVIDIA Telemetry Container
NVIDIA Virtual Host Controller
Nvidia Share
NVIDIA ShadowPlay 3.20.1.57
NVIDIA SHIELD Wireless Controller Driver
NVIDIA Update Core
NVIDIA Virtual Audio 4.13.0.0
Apple Mobile Device Support
Intel(R) Management Engine Components
Intel(R) Chipset Device Software
Intel(R) Trusted Connect Service Client x64
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030
Intel(R) ME UninstallLegacy
UE4 Prerequisites (x64)


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\Google\Chrome\Application\chrome.exe 00003060
C:\Program Files (x86)\NVIDIA Corporation\NvNode\NVIDIA Web Helper.exe 0000016C
C:\Program Files (x86)\Steam\GameOverlayUI.exe 00000344
C:\Program Files (x86)\Steam\Steam.exe 00002D24
C:\Program Files (x86)\Steam\bin\cef\cef.win7x64\steamwebhelper.exe 000040B8
C:\Program Files\AVAST Software\Avast\AvastUI.exe 0000408C
C:\Program Files\NVIDIA Corporation\NVIDIA GeForce Experience\NVIDIA Share.exe 00002E28
C:\Program Files\NVIDIA Corporation\NvContainer\nvcontainer.exe 00003DF0
C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.55.131.0_x64__kzf8qxf38zg5c\SkypeApp.exe 000012BC
C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.55.131.0_x64__kzf8qxf38zg5c\SkypeBackgroundHost.exe 00002478
C:\Program Files\WindowsApps\Microsoft.YourPhone_1.19111.85.0_x64__8wekyb3d8bbwe\YourPhone.exe 00003478
C:\Users\SadnessHQ2\AppData\Local\Discord\app-0.0.305\Discord.exe 00004294
C:\Users\SadnessHQ2\AppData\Roaming\Parsec\electron\parsec.exe 000028C4
C:\WINDOWS\Explorer.EXE 00003200
C:\WINDOWS\SystemApps\Microsoft.LockApp_cw5n1h2txyewy\LockApp.exe 00002EBC
C:\WINDOWS\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe 0000097C
C:\WINDOWS\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe 00000A3C
C:\WINDOWS\system32\DllHost.exe 00002A7C
C:\WINDOWS\system32\conhost.exe 00002398
C:\WINDOWS\system32\sihost.exe 00001274
C:\WINDOWS\system32\svchost.exe 00000520
C:\WINDOWS\system32\taskhostw.exe 00000420
C:\Windows\System32\RuntimeBroker.exe 000037B4
C:\Windows\System32\smartscreen.exe 00002880
D:\SteamLibrary\steamapps\common\FINAL FANTASY XIV Online\boot\ffxivlauncher.exe 00003B68
D:\SteamLibrary\steamapps\common\FINAL FANTASY XIV Online\boot\ffxivsysinfo64.exe 00004188

[Dynratygus]

Good afternoon and thank you for the reply.

Could you try updating the drivers as they appear out of date? Additionally, does the crash occur when Final Fantasy XIV is the only program running. Disable any overlays or programs running in the background. This will prevent any other apps/programs from interfering with the game. This is especially true for overlays which will run in conjunction with the game.

Thank you for visiting the Final Fantasy XIV Technical Support Forums

[Sevrenichi]

Updating drivers did nothing to alleviate the crashing. I also have no overlays running in conjunction with the game so I don't believe that to be the cause.

[Sevrenichi]

https://imgur.com/51Z8wrt

Literally was afk and crashed.

[Dynratygus]

God afternoon and thank you for the reply .

Where in game does the crash occur? Does it happen with more than one character?

Thank you for visiting the Final Fantasy XIV Technical Support Forums?

[Sevrenichi]

I crash mostly in towns or instances. Gridania, Gold Saucer, Ul'dah, etc.
As of posting this I just crashed teleporting into Gridania.

I haven't tested to see if it happens on other characters.

[Dynratygus]

Good afternoon and thank you for the reply.

If the game crash only occurs on one character, could you try deleting the locally saved content (My Documents > My Games > Final Fantasy XIV)?

Thank you for visiting the Final Fantasy XIV Technical Support Forums

[Sevrenichi]

Anything specific I should be deleting or just that whole folder?

So I tried doing that and after I did the launcher locked me out of my account for suspicious activity.