Lost Character

[Katmae]

I was away from the game for a while, and when I got back the Coeurl world was gone. My character "Naela Kitka" is gone as well.
Mogstation still says that she is still available to play. If I cannot get her back, would I be able to get one item from that character I payed for and move it to the one I still have????

Scion Liberator's Attire
Naela Kitka (Coeurl)
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$12.00 - Jan. 26 2019