Voice Audio in Cutscenes

[Orrickv]

All cut-scene voice recordings sound like distant echoes with very low volume. This is in both new cut-scenes and archive cut-scenes, have tested them all. No other audio (BGM, Sounds Effects, etc) are affected, everything is working normal.

Have seen other threads on this issue, moderator advised to create own thread and provide system report, to which I have provided below. Any support would be great.



-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\jquai\OneDrive\Documents
FINAL FANTASY XIV - A Realm Reborn C:\Program Files (x86)\SquareEnix
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Home 64-bit (6.2, Build 9200) (18362.19h1_release.190318-1202)
SYSTEM_CPU AMD Ryzen 5 2600 Six-Core Processor (12 CPUs), ~3.4GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 12 SYSTEM_CORE_PHYSICS 6
SYSTEM_BIOS P1.00
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 16314.262MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 18746.262MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 475.864GB SYSTEM_FREEDISC_SPACE 352.930GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS NVIDIA GeForce GTX 1660 Ti
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP GeForce GTX 1660 Ti
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 5991.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 8157.131 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 2560 x 1440 (32 bit) (144Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_77e6900053c33f6f\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_77e6900053c33f6f\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_77e6900053c33f6f\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_77e6900053c33f6f\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 26.21.0014.4166
SYSTEM_GRAPHICS_DRIVER_DATE 12/5/2019 17:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_GRAPHICS NVIDIA GeForce GTX 1660 Ti
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY2
SYSTEM_GRAPHICS_CHIP GeForce GTX 1660 Ti
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 5991.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 8157.131 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 2560 x 1440 (32 bit) (144Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_77e6900053c33f6f\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_77e6900053c33f6f\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_77e6900053c33f6f\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_77e6900053c33f6f\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 26.21.0014.4166
SYSTEM_GRAPHICS_DRIVER_DATE 12/5/2019 17:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND Headset Earphone (Arctis 7 Chat)
SYSTEM_SOUND_DEVICE_ID {16326050-C8D2-4A7E-8514-D75A2079CBBC}
SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys
SYSTEM_SOUND_DRIVER_VERSION 6.02.18362.0001
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 3/18/2019 00:00:00
SYSTEM_SOUND MSI MAG321CQR (NVIDIA High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {2648C5E5-0C4B-4E4A-886A-1AED71A3FEAF}
SYSTEM_SOUND_DEVICE_NAME nvhda64v.sys
SYSTEM_SOUND_DRIVER_VERSION 1.03.0038.0021
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 6/21/2019 00:00:00
SYSTEM_SOUND Speakers (Realtek(R) Audio)
SYSTEM_SOUND_DEVICE_ID {36EE80AA-8F86-4EC9-96B7-22C5AE6B8842}
SYSTEM_SOUND_DEVICE_NAME {0.0.0.00000000}.{36ee80aa-8f86-4ec9-96b7-22c5ae6b8842}
SYSTEM_SOUND_DRIVER_VERSION
SYSTEM_SOUND_DRIVER_LANGUAGE
SYSTEM_SOUND_DRIVER_DATE
SYSTEM_SOUND MSI MAG321CQR (NVIDIA High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {97919095-6065-4588-886B-74310FFADCDD}
SYSTEM_SOUND_DEVICE_NAME nvhda64v.sys
SYSTEM_SOUND_DRIVER_VERSION 1.03.0038.0021
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 6/21/2019 00:00:00
SYSTEM_SOUND Headphones (Arctis 7 Game)
SYSTEM_SOUND_DEVICE_ID {AFBD8337-885A-459A-A812-4AC91AC1A92A}
SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys
SYSTEM_SOUND_DRIVER_VERSION 6.02.18362.0001
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 3/18/2019 00:00:00
SYSTEM_SOUND Speakers (USB Audio DAC )
SYSTEM_SOUND_DEVICE_ID {BAFB639E-A1DA-4DAD-8DD8-7266E7CB4F25}
SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys
SYSTEM_SOUND_DRIVER_VERSION 6.02.18362.0001
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 3/18/2019 00:00:00
SYSTEM_SOUND Headset Earphone (Wireless Controller)
SYSTEM_SOUND_DEVICE_ID {C14A1C62-58BB-45FE-A6EF-735A83E0B710}
SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys
SYSTEM_SOUND_DRIVER_VERSION 6.02.18362.0001
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 3/18/2019 00:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {DDD07940-895A-11E9-8001444553540000}
SYSTEM_INPUT_NAME Microsoft Hardware USB Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 1 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {DDD1FFE0-895A-11E9-800A444553540000}
SYSTEM_INPUT_NAME SteelSeries Arctis 7
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {03A07A00-896D-11E9-8001444553540000}
SYSTEM_INPUT_NAME Wireless Controller
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 6 SYSTEM_GAMEPAD_BUTTON 14 SYSTEM_GAMEPAD_FOV 1
SYSTEM_INPUT {DDD24E00-895A-11E9-800B444553540000}
SYSTEM_INPUT_NAME SteelSeries Arctis 7
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {DDD27510-895A-11E9-800D444553540000}
SYSTEM_INPUT_NAME USB Audio DAC
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {DDD0C760-895A-11E9-8002444553540000}
SYSTEM_INPUT_NAME Micr
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {DDD0EE70-895A-11E9-8003444553540000}
SYSTEM_INPUT_NAME Micr
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1280 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {DDD11580-895A-11E9-8004444553540000}
SYSTEM_INPUT_NAME Micr
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {DDD13C90-895A-11E9-8005444553540000}
SYSTEM_INPUT_NAME Micr
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 256 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher
Voice audio in cutscenes - Page 2 - Mozilla Firefox
#bot-playground - Discord
NVIDIA GeForce Overlay
Microsoft Store
Microsoft Store
Calculator
Calculator


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

Brave
Steam
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005
FINAL FANTASY XIV - A Realm Reborn
Microsoft Visual C++ 2017 Redistributable (x86) - 14.13.26020
OEM Application Profile
Microsoft Visual C++ 2017 Redistributable (x64) - 14.14.26429
Realtek Ethernet Controller Driver
Microsoft Visual C++ 2017 x86 Additional Runtime - 14.13.26020
Microsoft Visual C++ 2017 x86 Minimum Runtime - 14.13.26020
APP Shop v1.0.39
Google Update Helper
Microsoft XNA Framework Redistributable 4.0 Refresh
Balanced
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
Realtek High Definition Audio Driver
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005
AMD Software
Mozilla Firefox 71.0 (x64 en-CA)
Mozilla Maintenance Service
Microsoft Office 365 - en-us
Hacknet
Golf With Your Friends
911 Operator
MONSTER HUNTER: WORLD
Risk of Rain 2
Microsoft Visual C++ 2017 x64 Minimum Runtime - 14.14.26429
Update for Windows 10 for x64-based Systems (KB4023057)
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
Update for Windows 10 for x64-based Systems (KB4480730)
Office 16 Click-to-Run Licensing Component
Office 16 Click-to-Run Extensibility Component
Office 16 Click-to-Run Localization Component
Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.21005
Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.21005
Microsoft Visual C++ 2017 x64 Additional Runtime - 14.14.26429
NVIDIA Ansel
NVIDIA Control Panel 441.66
NVIDIA Graphics Driver 441.66
NVIDIA GeForce Experience 3.20.1.57
NVIDIA Optimus Update 38.0.2.0
NVIDIA PhysX System Software 9.19.0218
NVIDIA Update 38.0.2.0
NVIDIA SHIELD Streaming
NVIDIA HD Audio Driver 1.3.38.21
NVIDIA Install Application
NVIDIA ABHub
NVIDIA Backend
NVIDIA Container
NVIDIA TelemetryApi helper for NvContainer
NVIDIA LocalSystem Container
NVIDIA Message Bus for NvContainer
NVIDIA NetworkService Container
NVAPI Monitor plugin for NvContainer
NVIDIA Session Container
NVIDIA User Container
NVIDIA Display Container
NVIDIA Display Container LS
NVIDIA Display Watchdog Plugin
NVIDIA Display Session Container
NVIDIA NodeJS
NVIDIA Watchdog Plugin for NvContainer
NVIDIA Telemetry Client
NVIDIA Virtual Host Controller
Nvidia Share
NVIDIA ShadowPlay 3.20.1.57
NVIDIA SHIELD Wireless Controller Driver
NVIDIA Update Core
NVIDIA USBC Driver 1.38.831.832
NVIDIA Virtual Audio 4.13.0.0


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\NVIDIA Corporation\NvNode\NVIDIA Web Helper.exe 00002B64
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe 00000530
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 0000338C
C:\Program Files (x86)\Steam\Steam.exe 00001C54
C:\Program Files (x86)\Steam\bin\cef\cef.win7x64\steamwebhelper.exe 00001A84
C:\Program Files\Mozilla Firefox\firefox.exe 00000668
C:\Program Files\NVIDIA Corporation\NVIDIA GeForce Experience\NVIDIA Share.exe 00002BE0
C:\Program Files\NVIDIA Corporation\NvContainer\nvcontainer.exe 000017F0
C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.55.131.0_x64__kzf8qxf38zg5c\SkypeApp.exe 00001B78
C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.55.131.0_x64__kzf8qxf38zg5c\SkypeBackgroundHost.exe 000021E0
C:\Program Files\WindowsApps\Microsoft.WindowsCalculator_10.1910.0.0_x64__8wekyb3d8bbwe\Calculator.exe 000038FC
C:\Program Files\WindowsApps\Microsoft.WindowsStore_11911.1001.9.0_x64__8wekyb3d8bbwe\WinStore.App.exe 000037D4
C:\Program Files\WindowsApps\Microsoft.XboxGamingOverlay_3.36.6003.0_x64__8wekyb3d8bbwe\GameBar.exe 00000238
C:\Program Files\WindowsApps\Microsoft.XboxGamingOverlay_3.36.6003.0_x64__8wekyb3d8bbwe\GameBarFT.exe 00002854
C:\Program Files\WindowsApps\Microsoft.YourPhone_1.19111.85.0_x64__8wekyb3d8bbwe\YourPhone.exe 000019F4
C:\Users\jquai\AppData\Local\Discord\app-0.0.305\Discord.exe 00000064
C:\Users\jquai\AppData\Local\Microsoft\OneDrive\OneDrive.exe 000028D4
C:\Users\jquai\AppData\Local\NVIDIA\NvBackend\ApplicationOntology\NvOAWrapperCache.exe 00002624
C:\WINDOWS\Explorer.EXE 000030AC
C:\WINDOWS\System32\svchost.exe 000033D4
C:\WINDOWS\SystemApps\Microsoft.LockApp_cw5n1h2txyewy\LockApp.exe 0000264C
C:\WINDOWS\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\PlacesServer.exe 00002794
C:\WINDOWS\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\RemindersServer.exe 00001A98
C:\WINDOWS\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe 000016A8
C:\WINDOWS\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe 00002C50
C:\WINDOWS\system32\ApplicationFrameHost.exe 000037BC
C:\WINDOWS\system32\DllHost.exe 00001DEC
C:\WINDOWS\system32\SettingSyncHost.exe 00000AC8
C:\WINDOWS\system32\backgroundTaskHost.exe 00003B0C
C:\WINDOWS\system32\conhost.exe 00002B70
C:\WINDOWS\system32\sihost.exe 000030C4
C:\WINDOWS\system32\svchost.exe 00002DC0
C:\WINDOWS\system32\taskhostw.exe 00002598
C:\Windows\System32\CompPkgSrv.exe 00003328
C:\Windows\System32\RtkAudUService64.exe 000027F0
C:\Windows\System32\RuntimeBroker.exe 00001CE0
C:\Windows\System32\SecurityHealthSystray.exe 000032A8
C:\Windows\System32\smartscreen.exe 00003998

[Einmimiria]

Good afternoon and thank you for posting on the Final Fantasy XIV Technical Support Forums.

When exactly did this start happening? Do you recall anything changing/updating on your PC that coincides with this?

Does this happen regardless of the audio device you use? Have you tried more than one device?

In the System Settings, there are a few options for Sound Settings. Try adjusting some of the settings here and see how they affect the audio in the cutscenes. Additionally, at the bottom of that Sound Settings page, you should find an option for an equalizer mode. Try selecting 'Voice Boost' here.

We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!

[Dynratygus]

Thank you for posting in the Final Fantasy XIV Technical Support Forums.

Due to no response from the original poster, this thread will be moved to 'Closed Concerns.' If anyone is still having this particular problem, please create a new thread and we will assist you in any way we can.

Thank you for visiting the Final Fantasy XIV Technical Support Forums.