Multiple DX11 errors and then game freezes

[Razaphale]

Only been happening since last night. It just happens suddenly and I'm not sure why. It'll load me in even after the errors but when it does my camera seems to be in the floor and I'm usually looking at peoples shoes.

Usually it's only when the opening cinematic runs that I get any errors and even then the game just outright closes.

I'm running Windows 10 if that's of any help.

[Soteira]

Same type of problem, friend said a solution is to go back to a ffxiv version before shb and then letting the game patch itself up but i have no idea how to do that.
Windows 10 user as well

[Einmimiria]

Good morning and thank you for posting on the Final Fantasy XIV Technical Support Forums.

When did this start happening? Do you recall anything changing/updating on your PC that coincides with this? What have you tried in order to alleviate the issue?

Can you submit a Final Fantasy XIV system report? Simply go to the 'Config' option on the Final Fantasy XIV launcher and to the right of 'System Information' click on 'Display.'

We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!

[Razaphale]

Happens completely at random. More chance of happening when I change areas or have a mini-loading screen.
Only started after I updated my graphics driver to the most recent update it had. Before I did that the game lagged for about two days. Now it's just unplayable because I'm getting these errors close together.
The game ran FINE yesterday after I made this thread and after those three errors, so I thought 'Oh maybe it fixed itself.' no luck. It's happening today as well and it's ONLY DX11 errors that are coming up.
I'm able to run about now after the errors but the sound is completely cut off, then the game will freeze and kick me out.
I wouldn't mind but I only just subbed for 3 months, and now the game is basically unplayable for me. It's incredibly irritating to think I might've just lost that money. I've enjoyed this game for YEARS without much in the way of problems, and any problems I did have were easy to work around. This however is not.

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[Einmimiria]

Good morning and thank you for posting on the Final Fantasy XIV Technical Support Forums.

You may want to try a reinstall of the game. When you do, make sure to remove the locally-saved data folder (located My Documents > My Games > Final Fantasy XIV). Be sure to make a backup of this just in case it doesn't resolve the issue.

Also, try a clean boot. Simply open the task manager and select the 'Start up' tab. Disable everything here and restart the PC. This will make sure that no background processes are interfering with the game.

We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!

[Razaphale]

I seem to have fixed the problem myself.
I switched the main display choice to the second monitor I have as I have two monitors and it's worked all day just fine today without a single error.
If it starts happening again, then I will definitely try those instructions.