PC Crash/restarts when loading into some areas.

[TsukubaHaruna]

When loading into some areas, though mainly seen then happen when teleporting do the Tempest during hunt trains or S ranks when the screen goes to black before showing the loading screen of the areas name, my PC will shut off and restart.

I have had this happen a few times going to during a A rank hunt train Il' Meag and once leaving Eurkea but that time the screen turned white and I couldn't do anything but restart my PC

[Dynratygus]

Good morning and thank you for posting in the Final Fantasy XIV Technical Support Forums

Is there an error message that appears when the crash happens? If so, could you provide it in your next reply? What have you tried so far to alleviate the the issue?

Thank you for visiting the Final Fantasy XIV Technical Support Forums

[TsukubaHaruna]

No error message, the computer just shuts off

[Einmimiria]

Thank you for the reply TsukubaHaruna.

Can you submit a Final Fantasy XIV system report? Simply go to the 'Config' option on the Final Fantasy XIV launcher and to the right of 'System Information' click on 'Display.'

We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!

[Dynratygus]

Thank you for posting in the Final Fantasy XIV Technical Support Forums.

Due to no response from the original poster, this thread will be moved to 'Closed Concerns.' If anyone is still having this particular problem, please create a new thread and we will assist you in any way we can.

Thank you for visiting the Final Fantasy XIV Technical Support Forums.