Game will not install on a mac 10.15.1

[rozanfenyre]

I was excited to see Square announce an updated launcher for Mac Catalina. I purchased FFXIV for Mac last month, but got a refund due to the launcher issues. After seeing the update, I repurchased the game today but am having the exact same problems.

I downloaded the installer from the link in my purchase email. When I first launched the game, I got stuck in a repetitive loop of "extracting update" and "verifying." I changed my Privacy and Security settings to give FFXIV accessibility, full disk, and files and folders access. I restarted my Mac.

Now when I launch FFXIV, nothing happens. The program appears in my Force Quit as "not responding." This is exactly as it was behaving before the launcher update.

I'm on a 2016 MacBook Pro running Catalina 10.15.1. (2 GHz Dual-Core Intel Core i5, 8 GB memory).

[Einmimiria]

Good afternoon and thank you for posting on the Final Fantasy XIV Technical Support Forums.

Can you try deleting the Final Fantasy XIV files from your Mac and redownloading it from the following link?

https://na.finalfantasyxiv.com/mac/download

Please let us know if this makes any change in the issue.

We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!

[rozanfenyre]

Unfortunately I'm still having the same issue, even after deleting and redownloading from that link. Is there anything else I can try before requesting a refund?

[venqwish]

I'm having almost the same issue. The repetitive loop goes away after a while, you just need to click through it like 10 times or, not very user friendly but there it works. I get to the screen where you need to select a service account, then I press next and the client just freezes and runs out of memory.

Removed the entire thing, downloaded the client again and installed from scratch. Same issue. To get to this point I had to reveal my product key but this is simply a defunct product. Where can I ask for a refund?

I paid for the installation on windows through bootcamp and that works fine. Pretty ridiculous if you ask me that they ask full price per platform but I suppose that's a different discussion.

On MacOS Mojave 10.14.6, launcher version 2019.11.01.0000.001(4719148)

Model Name: MacBook Pro
Model Identifier: MacBookPro15,1
Processor Name: Intel Core i9
Processor Speed: 2,3 GHz
GPU: Radeon Pro 560X