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  1. #1
    Player
    DigiFox0's Avatar
    Join Date
    Dec 2019
    Posts
    1
    Character
    Godwin Voss
    World
    Moogle
    Main Class
    Gunbreaker Lv 80

    Game Crashing to Desktop Randomly with no error.

    For whatever reason, the last few days, I have been unable to play the game due to frequent crashes.
    The game will, crash back to Desktop unexpectedly. Sometimes without an error, sometimes with the error promt "Unexpected error has occurred. Exiting FFXIV.(1)". No error code is attatched. Sometimes I can log in, but the game will crash after about 5 minutes, sometimes I can't get past the initial loading screen after selecting my character and sometimes I can't even get to the title screen. Whenever the game crashes, it brings down all my browser tabs, and sometimes Windows Explorer, with it.
    I have tried running the game in both DirectX 11 and 9 modes, uninstalling and reinstalling the game, running as an Administrator, running the game in Fullscreen and Borderless Window modes and freshly installing the game. Nothing so far has worked.
    Below, please find my system information.



    -=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

    MyDocument C:\Users\owenp\Documents
    FINAL FANTASY XIV - A Realm Reborn Language 1 Region 3
    ProxyEnable 0
    ProxyServer unspecified
    ProxyOverride unspecified


    -=-=-=-=-=-=- System Information -=-=-=-=-=-=-

    SYSTEM_OS Windows 10 Home 64-bit (6.2, Build 9200) (18362.19h1_release.190318-1202)
    SYSTEM_CPU AMD FX(tm)-8350 Eight-Core Processor (8 CPUs), ~4.0GHz
    SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 8 SYSTEM_CORE_PHYSICS 4
    SYSTEM_BIOS BIOS Date: 11/18/16 08:57:16 Ver: 05.02
    SYSTEM_LANGUAGE English (Regional Setting: English)
    SYSTEM_MEMORY 16366.113MB
    SYSTEM_VIRTUAL_MEMORY 134217727.875MB
    SYSTEM_PAGE_FILE 65518.113MB
    SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 930.504GB SYSTEM_FREEDISC_SPACE 8.643GB
    SYSTEM_STORAGE E:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 3725.965GB SYSTEM_FREEDISC_SPACE 3409.575GB
    SYSTEM_DIRECTX_VERSION DirectX 12
    SYSTEM_GRAPHICS NVIDIA GeForce GTX 960
    SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY6
    SYSTEM_GRAPHICS_CHIP GeForce GTX 960
    SYSTEM_GRAPHICS_MAKER NVIDIA
    SYSTEM_GRAPHICS_VRAM 2007.625 MB
    SYSTEM_GRAPHICS_SHARED_VRAM 8183.057 MB
    SYSTEM_GRAPHICS_DAC Integrated RAMDAC
    SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
    SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_3334892267d8a3d1\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_3334892267d8a3d1\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_3334892267d8a3d1\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_3334892267d8a3d1\nvldumdx.dll
    SYSTEM_GRAPHICS_DRIVER_VERSION 26.21.0014.4141
    SYSTEM_GRAPHICS_DRIVER_DATE 11/20/2019 00:00:00
    SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
    3.0
    SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
    SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
    SYSTEM_GRAPHICS NVIDIA GeForce GTX 960
    SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY7
    SYSTEM_GRAPHICS_CHIP GeForce GTX 960
    SYSTEM_GRAPHICS_MAKER NVIDIA
    SYSTEM_GRAPHICS_VRAM 2007.625 MB
    SYSTEM_GRAPHICS_SHARED_VRAM 8183.057 MB
    SYSTEM_GRAPHICS_DAC Integrated RAMDAC
    SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
    SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_3334892267d8a3d1\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_3334892267d8a3d1\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_3334892267d8a3d1\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_3334892267d8a3d1\nvldumdx.dll
    SYSTEM_GRAPHICS_DRIVER_VERSION 26.21.0014.4141
    SYSTEM_GRAPHICS_DRIVER_DATE 11/20/2019 00:00:00
    SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
    3.0
    SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
    SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
    SYSTEM_SOUND Speakers (Realtek High Definition Audio)
    SYSTEM_SOUND_DEVICE_ID {6CC50AC5-C144-4E28-8276-946D8E397831}
    SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
    SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.7841
    SYSTEM_SOUND_DRIVER_LANGUAGE English
    SYSTEM_SOUND_DRIVER_DATE 6/3/2016 00:00:00
    SYSTEM_SOUND 2270W (NVIDIA High Definition Audio)
    SYSTEM_SOUND_DEVICE_ID {13E101EB-BC48-4D78-8F9D-9E12A876D5D6}
    SYSTEM_SOUND_DEVICE_NAME nvhda64v.sys
    SYSTEM_SOUND_DRIVER_VERSION 1.03.0038.0021
    SYSTEM_SOUND_DRIVER_LANGUAGE English
    SYSTEM_SOUND_DRIVER_DATE 6/21/2019 00:00:00
    SYSTEM_SOUND Realtek Digital Output (Realtek High Definition Audio)
    SYSTEM_SOUND_DEVICE_ID {20478BD8-5267-4DA7-9CAB-207395ACE226}
    SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
    SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.7841
    SYSTEM_SOUND_DRIVER_LANGUAGE English
    SYSTEM_SOUND_DRIVER_DATE 6/3/2016 00:00:00
    SYSTEM_SOUND Line (Voicemod Virtual Audio Device (WDM))
    SYSTEM_SOUND_DEVICE_ID {57B98C15-37BF-4BAC-84C2-01FC7B8854B1}
    SYSTEM_SOUND_DEVICE_NAME vmdrv.sys
    SYSTEM_SOUND_DRIVER_VERSION 10.00.10011.16384
    SYSTEM_SOUND_DRIVER_LANGUAGE English
    SYSTEM_SOUND_DRIVER_DATE 1/10/2018 00:00:00
    SYSTEM_SOUND Speakers (Steam Streaming Speakers)
    SYSTEM_SOUND_DEVICE_ID {58346C1D-93A4-4BB0-93D0-EF49F73AF33A}
    SYSTEM_SOUND_DEVICE_NAME SteamStreamingSpeakers.sys
    SYSTEM_SOUND_DRIVER_VERSION
    SYSTEM_SOUND_DRIVER_LANGUAGE
    SYSTEM_SOUND_DRIVER_DATE 7/20/2017 00:00:00
    SYSTEM_SOUND BenQ GL2450H (NVIDIA High Definition Audio)
    SYSTEM_SOUND_DEVICE_ID {7D4210C6-E0BD-4849-8B40-FA014E0DF5F5}
    SYSTEM_SOUND_DEVICE_NAME nvhda64v.sys
    SYSTEM_SOUND_DRIVER_VERSION 1.03.0038.0021
    SYSTEM_SOUND_DRIVER_LANGUAGE English
    SYSTEM_SOUND_DRIVER_DATE 6/21/2019 00:00:00
    SYSTEM_SOUND Speakers (Steam Streaming Microphone)
    SYSTEM_SOUND_DEVICE_ID {9DC01FB8-29FD-46C6-8439-4CE924608D28}
    SYSTEM_SOUND_DEVICE_NAME SteamStreamingMicrophone.sys
    SYSTEM_SOUND_DRIVER_VERSION
    SYSTEM_SOUND_DRIVER_LANGUAGE
    SYSTEM_SOUND_DRIVER_DATE 7/28/2017 00:00:00
    SYSTEM_SOUND CABLE Input (VB-Audio Virtual Cable)
    SYSTEM_SOUND_DEVICE_ID {C9C62132-0662-41CB-949D-B4E2CE6DB892}
    SYSTEM_SOUND_DEVICE_NAME vbaudio_cable64_win7.sys
    SYSTEM_SOUND_DRIVER_VERSION 6.01.7600.16385
    SYSTEM_SOUND_DRIVER_LANGUAGE English
    SYSTEM_SOUND_DRIVER_DATE 9/2/2014 00:00:00
    SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
    SYSTEM_INPUT_NAME Mouse
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
    SYSTEM_INPUT_NAME Keyboard
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {ECFC36F0-96E8-11E6-8001444553540000}
    SYSTEM_INPUT_NAME Razer BlackWidow Chroma
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {ED0055A0-96E8-11E6-8002444553540000}
    SYSTEM_INPUT_NAME Razer BlackWidow Chroma
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {340C2CC0-36E3-11E9-8001444553540000}
    SYSTEM_INPUT_NAME USB Laser Game Mouse
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 4096 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {ED020350-96E8-11E6-8003444553540000}
    SYSTEM_INPUT_NAME Razer BlackWidow Chroma
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {340CC900-36E3-11E9-8002444553540000}
    SYSTEM_INPUT_NAME USB Laser Game Mouse
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {ED033BD0-96E8-11E6-8004444553540000}
    SYSTEM_INPUT_NAME Razer BlackWidow Chroma
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0


    -=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

    FFXIVLauncher
    - FINAL FANTASY XIV Forum - Mozilla Firefox
    Switch USB
    Origin
    Windows Shell Experience Host


    -=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

    Jade Empire
    Vuze
    Adobe Flash Player 32 NPAPI
    ASIO4ALL
    Audacity 2.1.3
    Avast Free Antivirus
    Avast Secure Browser
    Battle.net
    Dolphin
    Dungeonographer
    FL Studio 12
    FL Studio ASIO
    BAMZOOKi v3.1 (build 115.158)
    Google Chrome
    Hearthstone
    IL Download Manager
    Katawa Shoujo
    Line 6 Uninstaller
    MEGAsync
    Mozilla Maintenance Service
    NordVPN
    OBS Studio
    OpenAL
    Origin
    Overwatch
    Overwatch Test
    PunkBuster Services
    Razer Chroma SDK Core Components
    Rockstar Games Social Club
    SecondLifeViewer
    Steam
    Uplay
    Assassin's Creed Brotherhood
    VLC media player
    Microsoft Zoo Tycoon
    i-Menu version 4.3.1
    Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
    Python 3.5.3 Documentation (32-bit)
    Razer Synapse
    Python Launcher
    Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005
    TP-LINK Archer T4U Driver
    Microsoft XNA Framework Redistributable 3.1
    Minecraft
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148
    Java 8 Update 211
    FINAL FANTASY XIV ONLINE
    Microsoft Visual C++ 2017 x86 Additional Runtime - 14.14.26405
    TP-LINK Wireless Configuration Utility
    Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
    Bethesda.net Launcher
    Skype™ 7.40
    Python 3.5.3 pip Bootstrap (32-bit)
    Mass Effect™
    Python 3.5.3 Core Interpreter (32-bit)
    The Sims™ 4
    Java Auto Updater
    Titanfall™ 2
    Dragon Age™ II
    Celebrity Deathmatch
    Mass Effect™ 3
    Microsoft Visual C++ 2017 Redistributable (x64) - 14.14.26405
    Google Update Helper
    Pokémon Trading Card Game Online
    Microsoft Visual C++ 2017 x86 Minimum Runtime - 14.14.26405
    Python 3.5.3 Utility Scripts (32-bit)
    Microsoft Visual C++ 2005 Redistributable
    GOG Galaxy
    Microsoft Visual C++ 2005 Redistributable
    Flawless Widescreen version 1.0.15
    Mass Effect™ 2
    Microsoft Visual C++ 2005 Redistributable
    Battle Chef Brigade
    Python 3.5.3 Tcl/Tk Support (32-bit)
    NordVPN network TAP
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
    SPORE™
    Apple Software Update
    Microsoft Visual C++ 2005 Redistributable
    Avast Update Helper
    Adobe Refresh Manager
    Adobe Acrobat Reader DC
    Dragon Age: Origins
    Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
    Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
    Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
    Other World Mapper Demo version 0.9.4
    Python 3.5.3 Executables (32-bit)
    NordVPN
    Minecraft Launcher
    Microsoft XNA Framework Redistributable 4.0 Refresh
    Dragon Age™: Inquisition
    Python 3.5.3 Standard Library (32-bit)
    Python 3.5.3 Add to Path (32-bit)
    Python 3.5.3 Development Libraries (32-bit)
    Apple Application Support (32-bit)
    Microsoft Visual C++ 2017 Redistributable (x86) - 14.14.26405
    Python 3.5.3 Test Suite (32-bit)
    Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
    Realtek High Definition Audio Driver
    The Witcher Enhanced Edition
    Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
    TITANWOLF GAUNTLET GAMING MOUSE
    Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005
    QuickTime 7
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022
    Streamlabs OBS 0.11.11
    Vortex
    Nexus Mod Manager
    CPUID CPU-Z 1.89
    Driver Easy 5.6.10
    GIMP 2.8.20
    Git version 2.13.3
    Logitech Gaming Software 8.88
    Mozilla Firefox 70.0.1 (x64 en-GB)
    Kind Words
    Ticket to Ride
    Owlboy
    Max Payne
    Max Payne 2: The Fall of Max Payne
    Saints Row IV
    The Walking Dead
    STAR WARS™ Knights of the Old Republic™ II: The Sith Lords™
    FTL: Faster Than Light
    Fallout: New Vegas
    Poker Night 2
    FINAL FANTASY III
    Game Dev Tycoon
    Assassin's Creed IV Black Flag
    Plague Inc: Evolved
    Cook, Serve, Delicious!
    Chroma Squad
    Long Live The Queen
    A Hat in Time
    The Walking Dead: Season Two
    Darkest Dungeon
    Melody's Escape
    Gods Will Be Watching
    Tabletop Simulator
    Sid Meier's Civilization VI
    Sunrider: Mask of Arcadius
    Life is Strange™
    STAR WARS™: Knights of the Old Republic™
    HuniePop
    Sunrider Academy
    Keep Talking and Nobody Explodes
    TyranoBuilder Visual Novel Studio
    Doodle God
    Sunrider: Liberation Day - Captain's Edition
    Shower With Your Dad Simulator 2015: Do You Still Shower With Your Dad
    Clicker Heroes
    Tales of Symphonia
    G-senjou no Maou - The Devil on G-String
    Pathologic Classic HD
    Borderless Gaming
    Undertale
    VERSUS: The Lost Ones
    ACE Academy
    TY the Tasmanian Tiger
    TY the Tasmanian Tiger 2
    Stardew Valley
    HunieCam Studio
    MetaHuman Inc.
    Magicka
    Slime Rancher
    This Is the Police
    Love Language Japanese
    VA-11 Hall-A: Cyberpunk Bartender Action
    Highway Blossoms
    The Hero Project: Redemption Season
    Orwell
    Life is Strange 2
    The Walking Dead: A New Frontier
    Love Ribbon
    Ladykiller in a Bind
    Into the Breach
    Cat Quest
    Runt of the Litter
    Doodle Devil
    CHRONO TRIGGER
    Crystalline
    PC Building Simulator
    Risk of Rain 2
    Coming Out on Top
    Dream Daddy: A Dad Dating Simulator
    Doki Doki Literature Club
    Planet Zoo
    RAD
    Monster Prom
    The Hero Project: Open Season
    The Awesome Adventures of Captain Spirit
    The Walking Dead: The Final Season
    Arcade Spirits
    DareSora: Tears for an Unknown Sky
    Fantasy Blacksmith
    Kaori After Story
    VBCABLE, The Virtual Audio Cable
    WinRAR 5.70 (64-bit)
    Resanance
    Update for Windows 10 for x64-based Systems (KB4023057)
    Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
    Java 8 Update 211 (64-bit)
    Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030
    Bonjour
    Oracle VM VirtualBox 5.1.10
    Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161
    Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17
    Voicemod
    Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.21005
    Microsoft Visual C++ 2017 x64 Additional Runtime - 14.14.26405
    Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.21005
    iTunes
    Microsoft Visual C++ 2005 Redistributable (x64)
    Microsoft HEVC Media Extension Installation for Microsoft.HEVCVideoExtension_1.0.2512.0_x64__8wekyb3d8bbwe (x64)
    NVIDIA Ansel
    NVIDIA Control Panel 441.41
    NVIDIA Graphics Driver 441.41
    NVIDIA PhysX System Software 9.19.0218
    NVIDIA HD Audio Driver 1.3.38.21
    NVIDIA Install Application
    NVIDIA Display Container
    NVIDIA Display Container LS
    NVIDIA Display Watchdog Plugin
    NVIDIA Display Session Container
    Microsoft Visual C++ 2017 x64 Minimum Runtime - 14.14.26405
    Apple Mobile Device Support
    Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030
    Movie Studio Platinum 13.0 (64-bit)
    Apple Application Support (64-bit)
    MSVCRT Redists


    -=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

    C:\Program Files (x86)\Common Files\Java\Java Update\jucheck.exe 000026A4
    C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe 00004588
    C:\Program Files (x86)\Mozilla Firefox\firefox.exe 0000331C
    C:\Program Files (x86)\Origin\Origin.exe 000043C4
    C:\Program Files (x86)\Origin\QtWebEngineProcess.exe 00004728
    C:\Program Files (x86)\Razer\Razer_Kraken71Chroma_Driver\Drivers\SysAudio\Kraken71ChromaHelper.exe 00004730
    C:\Program Files (x86)\Razer\Synapse\RzSynapse.exe 00001F18
    C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe 00002108
    C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 000014F8
    C:\Program Files (x86)\TITANWOLF\GAUNTLET GAMING MOUSE\TTFMon.exe 00003D18
    C:\Program Files\Realtek\Audio\HDA\RtkNGUI64.exe 00000EF8
    C:\Users\owenp\AppData\Local\MEGAsync\MEGAsync.exe 00002FD0
    C:\Users\owenp\AppData\Local\Microsoft\OneDrive\OneDrive.exe 00004138
    C:\WINDOWS\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe 00004AE4
    C:\WINDOWS\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 000048C8
    C:\WINDOWS\explorer.exe 000014D0
    C:\WINDOWS\system32\ApplicationFrameHost.exe 000018E0
    C:\WINDOWS\system32\DllHost.exe 00002038
    C:\WINDOWS\system32\SettingSyncHost.exe 00002A28
    C:\WINDOWS\system32\sihost.exe 00002BDC
    C:\WINDOWS\system32\svchost.exe 0000381C
    C:\WINDOWS\system32\taskhostw.exe 00001C6C
    C:\Windows\System32\RuntimeBroker.exe 00004578
    C:\Windows\System32\SecurityHealthSystray.exe 00003ADC
    C:\Windows\System32\smartscreen.exe 00001EA4
    (0)

  2. #2
    Moderator Einmimiria's Avatar
    Join Date
    Nov 2017
    Posts
    2,510
    Good morning and thank you for posting on the Final Fantasy XIV Technical Support Forums.

    When did this start happening? Do you recall anything changing/updating on your PC that coincides with this?

    When you reinstalled the game, did you remove the files in the 'My Documents' folder (My Documents > My Games > Final Fantasy XIV)? If not, try removing that folder. Be sure to make a backup of this just in case it doesn't resolve the issue.

    Also, make sure to disable any overlays you may have open and close any unnecessary programs.

    Finally, try a clean boot. Simply open the task manager and select the 'Start up' tab. Disable everything here and restart the PC. This will make sure that no background processes are interfering with the game.

    We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!
    (0)

  3. #3
    Moderator Dynratygus's Avatar
    Join Date
    Oct 2018
    Posts
    2,853
    Thank you for posting in the Final Fantasy XIV Technical Support Forums.

    Due to no response from the original poster, this thread will be moved to 'Closed Concerns.' If anyone is still having this particular problem, please create a new thread and we will assist you in any way we can.

    Thank you for visiting the Final Fantasy XIV Technical Support Forums.
    (0)