Mac client does not run at all

[Socke]

I'm able to launch the game but if I move my mouse diagonally it completely tanks the FPS. It is making the game unplayable since every time I try to look around I start to drop to single digit frames.

Here's a couple videos showing it -

https://www.youtube.com/watch?v=xqdOxwgSI4A

https://www.youtube.com/watch?v=Fk2Kj6dwCHg

In the 2nd video you can see that I am running in Windowed mode, I have turned my refresh rate down to 60 (from 144). It only drops the frames when I move my mouse in-game when it is the active window.

I've tried clearing my user settings, I've tried turning my graphics down, using the OS cursor instead of the FFXIV one. I completely reinstalled the game cleanly and it didn't change anything.

Any help would be much appreciated. I can't play the game when it's doing this.

Specs:

Mac mini 2018
i7 6-Cores 3.2GHz
32GB Memory
Razer Core X eGPU with a RX 590
macOS Catalina (fully updated)

[Avenger]

Regarding the mouse issue perhaps you might have different results with the OS pointer vs. ffxiv software pointer. You could try adjusting the ffxiv mouse pointer settings.

One difference for me is that I am not using the intel integrated gpu - perhaps there are issues with it.

Until they fix the issues you could try running under Windows/boot camp. It is annoying to have to reboot (and to have to buy another copy of ffxiv) but I find that the Windows client has about double the frame rate of the macOS/WINE FFXIV client on the same hardware.

[Socke]

Regarding the mouse issue perhaps you might have different results with the OS pointer vs. ffxiv software pointer. You could try adjusting the ffxiv mouse pointer settings.

One difference for me is that I am not using the intel integrated gpu - perhaps there are issues with it.

Until they fix the issues you could try running under Windows/boot camp. It is annoying to have to reboot (and to have to buy another copy of ffxiv) but I find that the Windows client has about double the frame rate of the macOS/WINE FFXIV client on the same hardware.

Thanks for the suggestion! Unfortunately setting it to either OS cursor or software cursor doesn't fix the issue. I'm not using the integrated GPU either, I'm using an eGPU, or I'd try that out.

Running in Bootcamp would definitely solve the problem for now but I only own the Mac version of Shadowbringers. Hopefully they fix this soon.