Results 1 to 2 of 2
  1. #1
    Player
    DemascusW's Avatar
    Join Date
    Dec 2014
    Posts
    37
    Character
    Teddy Bears
    World
    Adamantoise
    Main Class
    Alchemist Lv 90

    Can you please do a maint to check for/fix problems with FPS/Dx11 etc errors

    Can you guys please do a maint to work on some of these errors that people are having.

    I have had the same error since july 4/5th thats 4months on the same error not different errors THE SAME ISSUE, it all happened when you guys messed with the fps cap and then removed it. my pc freezes at high fps.

    I have returned the pc to the company that built it came back perfectly fine, swapped out gpu etc tested at max settings its fine.. .its your game thats the problem

    I cant go 20 mins without it freezing my pc can perfectly handle any game in 4k max settings, before your maint i could run non stop 144 in everything now i cant set higher than 36(and no setting that low to play is not the right solution, that's a solution where you dont have to do anything and i have to cripple my pc)

    seriously no more copy and paste answers, provide some fixes or provide either free game time or refunds for people such as me who cant play longer than 20 minutes every time they login

    again it has nothing to do with my side it has something to do server side something there doesn't agree with my rtx 2080 ti. with as good as a pc i have i shouldnt have to hinder my play. it makes it pretty hard to stream ff14 when my pc freezes every 20 minutes and i have to keep powering it off and on




    -=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

    MyDocument C:\Users\pattr\Documents
    FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
    ProxyEnable 0
    ProxyServer unspecified
    ProxyOverride unspecified


    -=-=-=-=-=-=- System Information -=-=-=-=-=-=-

    SYSTEM_OS Windows 10 Home 64-bit (6.2, Build 9200) (18362.19h1_release.190318-1202)
    SYSTEM_CPU Intel(R) Core(TM) i9-9900K CPU @ 3.60GHz (16 CPUs), ~3.6GHz
    SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 16 SYSTEM_CORE_PHYSICS 8
    SYSTEM_BIOS 1.00
    SYSTEM_LANGUAGE English (Regional Setting: English)
    SYSTEM_MEMORY 32706.234MB
    SYSTEM_VIRTUAL_MEMORY 134217727.875MB
    SYSTEM_PAGE_FILE 37570.234MB
    SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 930.909GB SYSTEM_FREEDISC_SPACE 792.556GB
    SYSTEM_DIRECTX_VERSION DirectX 12
    SYSTEM_GRAPHICS NVIDIA GeForce RTX 2080 Ti
    SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
    SYSTEM_GRAPHICS_CHIP GeForce RTX 2080 Ti
    SYSTEM_GRAPHICS_MAKER NVIDIA
    SYSTEM_GRAPHICS_VRAM 11048.000 MB
    SYSTEM_GRAPHICS_SHARED_VRAM 16353.117 MB
    SYSTEM_GRAPHICS_DAC Integrated RAMDAC
    SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (75Hz)
    SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_908ce7c301d9e0c2\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_908ce7c301d9e0c2\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_908ce7c301d9e0c2\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_908ce7c301d9e0c2\nvldumdx.dll
    SYSTEM_GRAPHICS_DRIVER_VERSION 26.21.0014.4141
    SYSTEM_GRAPHICS_DRIVER_DATE 11/19/2019 19:00:00
    SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
    3.0
    SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
    SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
    SYSTEM_GRAPHICS NVIDIA GeForce RTX 2080 Ti
    SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY2
    SYSTEM_GRAPHICS_CHIP GeForce RTX 2080 Ti
    SYSTEM_GRAPHICS_MAKER NVIDIA
    SYSTEM_GRAPHICS_VRAM 11048.000 MB
    SYSTEM_GRAPHICS_SHARED_VRAM 16353.117 MB
    SYSTEM_GRAPHICS_DAC Integrated RAMDAC
    SYSTEM_GRAPHICS_DISPLAY_MODE 2560 x 1440 (32 bit) (144Hz)
    SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_908ce7c301d9e0c2\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_908ce7c301d9e0c2\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_908ce7c301d9e0c2\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_908ce7c301d9e0c2\nvldumdx.dll
    SYSTEM_GRAPHICS_DRIVER_VERSION 26.21.0014.4141
    SYSTEM_GRAPHICS_DRIVER_DATE 11/19/2019 19:00:00
    SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
    3.0
    SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
    SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
    SYSTEM_SOUND System (TC-Helicon GoXLR)
    SYSTEM_SOUND_DEVICE_ID {C4478563-B293-4567-91C0-50CC5E04236A}
    SYSTEM_SOUND_DEVICE_NAME goxlr_audioks.sys
    SYSTEM_SOUND_DRIVER_VERSION 4.67.0000.0000
    SYSTEM_SOUND_DRIVER_LANGUAGE English
    SYSTEM_SOUND_DRIVER_DATE 6/28/2019 00:00:00
    SYSTEM_SOUND Chat (TC-Helicon GoXLR)
    SYSTEM_SOUND_DEVICE_ID {5C197B74-1036-4500-9FF0-9649B6CCB065}
    SYSTEM_SOUND_DEVICE_NAME goxlr_audioks.sys
    SYSTEM_SOUND_DRIVER_VERSION 4.67.0000.0000
    SYSTEM_SOUND_DRIVER_LANGUAGE English
    SYSTEM_SOUND_DRIVER_DATE 6/28/2019 00:00:00
    SYSTEM_SOUND Game (TC-Helicon GoXLR)
    SYSTEM_SOUND_DEVICE_ID {806BAAE1-EFF0-4B39-BA66-EABF032A5DF3}
    SYSTEM_SOUND_DEVICE_NAME goxlr_audioks.sys
    SYSTEM_SOUND_DRIVER_VERSION 4.67.0000.0000
    SYSTEM_SOUND_DRIVER_LANGUAGE English
    SYSTEM_SOUND_DRIVER_DATE 6/28/2019 00:00:00
    SYSTEM_SOUND Sample (TC-Helicon GoXLR)
    SYSTEM_SOUND_DEVICE_ID {D0B16817-7941-493B-9541-A11745A21167}
    SYSTEM_SOUND_DEVICE_NAME goxlr_audioks.sys
    SYSTEM_SOUND_DRIVER_VERSION 4.67.0000.0000
    SYSTEM_SOUND_DRIVER_LANGUAGE English
    SYSTEM_SOUND_DRIVER_DATE 6/28/2019 00:00:00
    SYSTEM_SOUND Realtek Digital Output (Realtek High Definition Audio)
    SYSTEM_SOUND_DEVICE_ID {D49DA556-7A77-451A-8BA6-BC069BEFFAAC}
    SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
    SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.8010
    SYSTEM_SOUND_DRIVER_LANGUAGE English
    SYSTEM_SOUND_DRIVER_DATE 12/6/2016 00:00:00
    SYSTEM_SOUND Music (TC-Helicon GoXLR)
    SYSTEM_SOUND_DEVICE_ID {F5F99B7F-7033-4CBF-B684-713C52F5CD6A}
    SYSTEM_SOUND_DEVICE_NAME goxlr_audioks.sys
    SYSTEM_SOUND_DRIVER_VERSION 4.67.0000.0000
    SYSTEM_SOUND_DRIVER_LANGUAGE English
    SYSTEM_SOUND_DRIVER_DATE 6/28/2019 00:00:00
    SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
    SYSTEM_INPUT_NAME Mouse
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
    SYSTEM_INPUT_NAME Keyboard
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {E83F42E0-1032-11E9-8001444553540000}
    SYSTEM_INPUT_NAME USB OPTICAL MOUSE
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {FA0D7FD0-7D5D-11E9-8001444553540000}
    SYSTEM_INPUT_NAME Razer Cynosa Chroma
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {FA0DA6E0-7D5D-11E9-8002444553540000}
    SYSTEM_INPUT_NAME Razer Cynosa Chroma
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {FA0DA6E0-7D5D-11E9-8003444553540000}
    SYSTEM_INPUT_NAME Razer Cynosa Chroma
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {E83F69F0-1032-11E9-8003444553540000}
    SYSTEM_INPUT_NAME USB OPTICAL MOUSE
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 669 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {E83F9100-1032-11E9-8004444553540000}
    SYSTEM_INPUT_NAME USB OPTICAL MOUSE
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {FA0DCDF0-7D5D-11E9-8004444553540000}
    SYSTEM_INPUT_NAME Razer Cynosa Chroma
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0


    -=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

    FFXIVLauncher
    Technical Support - Post New Thread - Google Chrome
    Settings
    Settings
    Mail
    Inbox - Gmail ‎- Mail
    Microsoft Store
    Microsoft Store
    GOXLR App
    NVIDIA GeForce Overlay


    -=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

    Advanced Combat Tracker (remove only)
    MSI Afterburner 4.6.2
    ASRRGBLED v1.0.20
    Driver Booster 7
    Google Chrome
    HD Tune Pro 5.75
    IObit Software Updater
    Notepad++ (32-bit x86)
    OBS Studio
    OpenAL
    Razer Synapse
    Game Capture HD60 v2.1.1.5
    TC-Helicon GoXLR USB Audio Driver v4.67.0
    SpeedFan (remove only)
    Steam
    StreamElements OBS.Live
    TeamViewer
    Unknown File Handler
    Webroot SecureAnywhere
    Intel(R) Wireless Bluetooth(R)
    PCFaxTx
    Intel Processor Diagnostic Tool 64bit
    Brother Printer Driver
    BrLogRx
    Microsoft Visual C++ 2019 X86 Minimum Runtime - 14.21.27702
    Microsoft Visual C++ 2019 X86 Additional Runtime - 14.21.27702
    Java 8 Update 231
    FINAL FANTASY XIV ONLINE
    Intel® PROSet/Wireless Software
    BrSupportTools
    Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
    SoftwareUpdateNotification
    HowToGuide
    StatusMonitor
    BrLauncher
    Microsoft Visual C++ 2015-2019 Redistributable (x86) - 14.21.27702
    Java Auto Updater
    Team Group AURA DRAM Component
    Brother PCFax Driver
    ASUS GLCKIO2 Driver
    ScannerUtilityInstaller
    Google Update Helper
    Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.40660
    KingMax AURA DRAM Component
    PC-FAXReceive
    Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.40660
    SlimDX SDK (January 2012)
    Microsoft Visual C++ 2015-2019 Redistributable (x64) - 14.23.27820
    NetworkRepairTool
    Realtek Ethernet Controller Driver
    Office 16 Click-to-Run Extensibility Component
    Office 16 Click-to-Run Localization Component
    ControlCenter4
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
    XPG RGB SYNC Beta
    Adobe Refresh Manager
    Adobe Acrobat Reader DC
    Intel(R) Online Connect Software Asset Manager
    Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
    Dragon Center
    Essencore AURA DRAM Component
    Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
    Project64 version 2.3.2.202
    Intel(R) Trusted Connect Services Client
    Intel(R) Trusted Connect Service Client x86
    GOXLR App version 1.1.0.91
    Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
    Minecraft Launcher
    Microsoft XNA Framework Redistributable 4.0 Refresh
    Microsoft VC++ redistributables repacked.
    Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.40660
    Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.40660
    Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
    Realtek High Definition Audio Driver
    Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
    UsbRepairTool
    Brother Scanner Driver
    RemoteSetup
    Blade & Soul Launcher Bundle
    ControlCenter4 CSDK
    Intel(R) Chipset Device Software
    FF Logs Uploader 2.2.2
    Logitech Capture
    cFosSpeed 10.51
    CPUID CPU-Z MSI 1.90
    CPUID CPU-Z 1.90
    CPUID HWMonitor 1.41
    Microsoft Office 365 - en-us
    Intel(R) Network Connections 23.5.0.0
    The Elder Scrolls Online
    Don't Starve Together
    VLC media player
    WinRAR 5.71 (64-bit)
    Intel(R) Management Engine Driver
    Intel Processor Diagnostic Tool 64bit
    Intel(R) Management Engine Components
    Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
    ADATA AURA DRAM Component
    Update for Windows 10 for x64-based Systems (KB4023057)
    Elgato Stream Deck
    Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030
    Intel(R) Management Engine Components
    Geil AURA DRAM Component
    G.SKILL AURA DRAM Component
    Intel® Online Connect Access
    UpdateAssistant
    Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.40660
    Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161
    Elgato Control Center
    FF Logs Uploader 4.0.8
    Intel(R) Management Engine Components
    Office 16 Click-to-Run Licensing Component
    Office 16 Click-to-Run Extensibility Component 64-bit Registration
    Intel(R) Network Connections 23.5.0.0
    Intel(R) Chipset Device Software
    Microsoft Visual C++ 2019 X64 Additional Runtime - 14.23.27820
    Microsoft VC++ redistributables repacked.
    Intel® Online Connect
    Microsoft Visual C++ 2019 X64 Minimum Runtime - 14.23.27820
    Elgato Game Capture HD
    NVIDIA Graphics Driver 441.41
    NVIDIA GeForce Experience 3.20.1.57
    NVIDIA Optimus Update 38.0.2.0
    NVIDIA PhysX System Software 9.19.0218
    NVIDIA Update 38.0.2.0
    NVIDIA SHIELD Streaming
    NVIDIA HD Audio Driver 1.3.38.21
    NVIDIA Install Application
    NVIDIA ABHub
    NVIDIA Backend
    NVIDIA Container
    NVIDIA TelemetryApi helper for NvContainer
    NVIDIA LocalSystem Container
    NVIDIA Message Bus for NvContainer
    NVIDIA NetworkService Container
    NVAPI Monitor plugin for NvContainer
    NVIDIA Session Container
    NVIDIA User Container
    NVIDIA NodeJS
    NVIDIA Watchdog Plugin for NvContainer
    NVIDIA Telemetry Client
    NVIDIA Virtual Host Controller
    Nvidia Share
    NVIDIA ShadowPlay 3.20.1.57
    NVIDIA SHIELD Wireless Controller Driver
    NVIDIA Update Core
    NVIDIA USBC Driver 1.38.831.832
    NVIDIA Virtual Audio 4.13.0.0
    Essencore AURA DRAM Component
    Intel(R) Trusted Connect Service Client x64
    Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.40660
    Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030
    Intel® PROSet/Wireless WiFi Software
    KingMax AURA DRAM Component
    Intel(R) PRO/Wireless Driver
    Team Group AURA DRAM Component


    -=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

    C:\Program Files (x86)\Google\Chrome\Application\chrome.exe 00003BAC
    C:\Program Files (x86)\LightingService\1.00.35\AsRogAuraGpuDllServer.exe 000023C0
    C:\Program Files (x86)\MSI\Dragon Center\APP_Dragon_Center_Keeper.exe 00002B40
    C:\Program Files (x86)\MSI\Dragon Center\CC_Engine_x64.exe 00002DD8
    C:\Program Files (x86)\MSI\Dragon Center\StorageMonitor\StorageMonitor.exe 00002BE4
    C:\Program Files (x86)\NVIDIA Corporation\NvNode\NVIDIA Web Helper.exe 00002CD0
    C:\Program Files (x86)\Razer\Razer Services\Razer Central\CefSharp.BrowserSubprocess.exe 00003B74
    C:\Program Files (x86)\Razer\Razer Services\Razer Central\Razer Central.exe 0000374C
    C:\Program Files (x86)\Razer\Synapse3\Service\..\UserProcess\Razer Synapse Service Process.exe 000004EC
    C:\Program Files (x86)\Razer\Synapse3\WPFUI\Framework\Razer Synapse 3 Host\Razer Synapse 3.exe 000035F0
    C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe 000037E8
    C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 00002844
    C:\Program Files (x86)\TC-Helicon\GOXLR\GoXLR App.exe 00003080
    C:\Program Files\Elgato\StreamDeck\QtWebEngineProcess.exe 000034A0
    C:\Program Files\Elgato\StreamDeck\StreamDeck.exe 00002114
    C:\Program Files\NVIDIA Corporation\NVIDIA GeForce Experience\NVIDIA Share.exe 0000339C
    C:\Program Files\NVIDIA Corporation\NvContainer\nvcontainer.exe 00002210
    C:\Program Files\NVIDIA Corporation\ShadowPlay\nvsphelper64.exe 00002EC8
    C:\Program Files\Realtek\Audio\HDA\RAVCpl64.exe 000023E8
    C:\Program Files\TC-Helicon\GoXLR_Audio_Driver\W10_x64\GoXLRAudioCplApp.exe 00003B6C
    C:\Program Files\Webroot\WRSA.exe 00002148
    C:\Program Files\WindowsApps\Microsoft.WindowsStore_11911.1001.9.0_x64__8wekyb3d8bbwe\WinStore.App.exe 000049CC
    C:\Program Files\WindowsApps\microsoft.windowscommunicationsapps_16005.12228.20206.0_x64__8wekyb3d8bbwe\HxOutlook.exe 000050DC
    C:\Program Files\WindowsApps\microsoft.windowscommunicationsapps_16005.12228.20206.0_x64__8wekyb3d8bbwe\HxTsr.exe 00004058
    C:\Users\pattr\AppData\Roaming\Elgato\StreamDeck\Plugins\com.barraider.spotify.sdPlugin\com.barraider.spotify.exe 00003490
    C:\WINDOWS\Explorer.EXE 0000247C
    C:\WINDOWS\System32\svchost.exe 00004594
    C:\WINDOWS\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe 00002A90
    C:\WINDOWS\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe 00001B10
    C:\WINDOWS\system32\ApplicationFrameHost.exe 000049B8
    C:\WINDOWS\system32\DllHost.exe 0000223C
    C:\WINDOWS\system32\SearchFilterHost.exe 00003690
    C:\WINDOWS\system32\conhost.exe 00003498
    C:\WINDOWS\system32\ctfmon.exe 000006B0
    C:\WINDOWS\system32\sihost.exe 00002280
    C:\WINDOWS\system32\svchost.exe 000025C8
    C:\WINDOWS\system32\taskhostw.exe 00000930
    C:\Windows\ImmersiveControlPanel\SystemSettings.exe 00000D1C
    C:\Windows\SysWOW64\muachost.exe 0000203C
    C:\Windows\System32\RuntimeBroker.exe 00004914
    C:\Windows\System32\SecurityHealthSystray.exe 000032F0
    C:\Windows\System32\smartscreen.exe 000042C0
    (0)

  2. #2
    Moderator Dynratygus's Avatar
    Join Date
    Oct 2018
    Posts
    2,853
    Good afternoon and thank you for the reply.

    Would you be able to to submit a bug report? The form can be found on the post in the following link:

    http://forum.square-enix.com/ffxiv/forums/632

    Thank you for visiting the Final Fantasy XIV Technical Support Forums
    (0)