Can't help but blame the stretched resources for this. Adding two limited races was always going to be an issue, particularly when one of those races breaks the mold facial features setting wise. As i see it (i'm probably wrong), they don't want to add to one (Viera) if they can't add to both (Viera/ Hrothgar). What we get then are limited races, limited jobs, limited features. Mog station hair and earned aesthetician items, should be priority. Given the fact Hrothgar can't even change hairstyles atm however, even that's going to be an issue...