Frame limiter locking fps incorrectly in Borderless and Windowed

[Soul3cho]

Additionally the options seem to work fine in my second 60hz screen or if i set my main screen to 60hz
But above that this happens

So the problem seems to be tied with the higher refresh rate or fps

please support

[Dynratygus]

Soul3cho thank you for the reply.

Please double check and make sure that the graphics drivers are updated to the most current version. Would the same issue occur if the fresh rate was lowered to 60 hertz ? Are you able to try and reproduce the issue with a lower refresh rate along with locking the FPS? Can you also provide the steps that lead to the error ? Additionally, could you provide a system report? Simply go to the 'Config' option on the Final Fantasy XIV launcher and to the right of 'System Information' click on 'Display.'

Thank you for visiting Final Fantasy XIV Technical Support Forums

[Soul3cho]

Yes the graphics drivers are updated to the latest update

I have also tried rolling back drivers and reinstalling them to no result

Yes the issue occurs with any fps lock when the refresh rate is above 60hz
As soon as you try setting a lock it sets it below that value and it behaves like the window wasnt in focus in performance loss


Please see system information below:



-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\Soul3cho\Documents
FINAL FANTASY XIV ONLINE X:\SquareEnix
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 3
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Pro 64-bit (6.2, Build 9200) (18362.19h1_release.190318-1202)
SYSTEM_CPU Intel(R) Core(TM) i7-4790 CPU @ 3.60GHz (8 CPUs), ~3.6GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 8 SYSTEM_CORE_PHYSICS 4
SYSTEM_BIOS BIOS Date: 07/19/14 13:09:05 Ver: 04.06.05
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 16310.621MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 18742.621MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 231.902GB SYSTEM_FREEDISC_SPACE 123.094GB
SYSTEM_STORAGE E:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 781.250GB SYSTEM_FREEDISC_SPACE 199.501GB
SYSTEM_STORAGE F:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 976.562GB SYSTEM_FREEDISC_SPACE 441.490GB
SYSTEM_STORAGE G:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 105.077GB SYSTEM_FREEDISC_SPACE 90.022GB
SYSTEM_STORAGE X:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 465.759GB SYSTEM_FREEDISC_SPACE 83.586GB
SYSTEM_STORAGE Z:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 2794.394GB SYSTEM_FREEDISC_SPACE 1927.406GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS NVIDIA GeForce GTX 1080 Ti
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY6
SYSTEM_GRAPHICS_CHIP GeForce GTX 1080 Ti
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 11127.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 8155.311 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 2560 x 1440 (32 bit) (120Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nvmdi.inf_amd64_1ce6986b5cb15d20\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvmdi.inf_amd64_1ce6986b5cb15d20\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvmdi.inf_amd64_1ce6986b5cb15d20\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvmdi.inf_amd64_1ce6986b5cb15d20\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 26.21.0014.4141
SYSTEM_GRAPHICS_DRIVER_DATE 11/20/2019 00:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_GRAPHICS NVIDIA GeForce GTX 1080 Ti
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY7
SYSTEM_GRAPHICS_CHIP GeForce GTX 1080 Ti
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 11127.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 8155.311 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nvmdi.inf_amd64_1ce6986b5cb15d20\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvmdi.inf_amd64_1ce6986b5cb15d20\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvmdi.inf_amd64_1ce6986b5cb15d20\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvmdi.inf_amd64_1ce6986b5cb15d20\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 26.21.0014.4141
SYSTEM_GRAPHICS_DRIVER_DATE 11/20/2019 00:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND Headset Earphone (HyperX 7.1 Audio)
SYSTEM_SOUND_DEVICE_ID {A05D3A96-49C1-41A0-8003-713ED010CAFB}
SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys
SYSTEM_SOUND_DRIVER_VERSION 6.02.18362.0001
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 3/18/2019 00:00:00
SYSTEM_SOUND XB271HU (NVIDIA High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {0C149FCF-09F2-4FAF-84BF-91D9BA01B8CC}
SYSTEM_SOUND_DEVICE_NAME nvhda64v.sys
SYSTEM_SOUND_DRIVER_VERSION 1.03.0038.0021
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 6/21/2019 00:00:00
SYSTEM_SOUND SCEI MONITOR (NVIDIA High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {7292821C-E8FA-4D0F-8181-9BF88BDBFA37}
SYSTEM_SOUND_DEVICE_NAME nvhda64v.sys
SYSTEM_SOUND_DRIVER_VERSION 1.03.0038.0021
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 6/21/2019 00:00:00
SYSTEM_SOUND Realtek Digital Output (Realtek High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {A0E10D91-3E07-4364-A08D-FB466C451C87}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.8302
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 11/14/2017 00:00:00
SYSTEM_SOUND Speakers (Realtek High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {D073E3BB-CB97-49FB-9E0C-0F01D13E0DBA}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.8302
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 11/14/2017 00:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {01F06B30-07C0-11EA-8001444553540000}
SYSTEM_INPUT_NAME RUSH Mechanical Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 4096 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {01F1CAC0-07C0-11EA-8002444553540000}
SYSTEM_INPUT_NAME Razer Naga Trinity
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {01F32A50-07C0-11EA-8003444553540000}
SYSTEM_INPUT_NAME Razer Naga Trinity
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {01F3C690-07C0-11EA-8004444553540000}
SYSTEM_INPUT_NAME Razer Naga Trinity
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {01F3C690-07C0-11EA-8005444553540000}
SYSTEM_INPUT_NAME HyperX 7.1 Audio
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 2 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {01F489E0-07C0-11EA-8006444553540000}
SYSTEM_INPUT_NAME Razer Naga Trinity
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {01F4B0F0-07C0-11EA-8007444553540000}
SYSTEM_INPUT_NAME Antlion Wireless Microphone
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 1 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {01F5E970-07C0-11EA-8008444553540000}
SYSTEM_INPUT_NAME HyperX 7.1 Audio
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher
Frame limiter locking fps incorrectly in Borderless and Windowed - Page 2 - Google Chrome
GeForce Experience
#general - Discord
Task Manager
Settings
Settings
Microsoft Edge
Microsoft Edge
Microsoft Edge
Steam
Microsoft Text Input Application


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

MSI Afterburner 4.6.2
Google Chrome
Razer Synapse
RivaTuner Statistics Server 7.2.3
Steam
FINAL FANTASY XIV ONLINE
Microsoft Visual C++ 2017 Redistributable (x86) - 14.13.26020
Google Update Helper
Microsoft Visual C++ 2017 Redistributable (x64) - 14.13.26020
Microsoft Visual C++ 2017 x86 Additional Runtime - 14.13.26020
Microsoft Visual C++ 2017 x86 Minimum Runtime - 14.13.26020
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
Launcher Prerequisites (x64)
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
Realtek High Definition Audio Driver
VLC media player
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
Microsoft Visual C++ 2017 x64 Minimum Runtime - 14.13.26020
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161
Epic Games Launcher Prerequisites (x64)
NVIDIA Ansel
NVIDIA Control Panel 441.41
NVIDIA Graphics Driver 441.41
NVIDIA GeForce Experience 3.20.1.57
NVIDIA Optimus Update 38.0.2.0
NVIDIA PhysX System Software 9.19.0218
NVIDIA Update 38.0.2.0
NVIDIA SHIELD Streaming
NVIDIA HD Audio Driver 1.3.38.21
NVIDIA Install Application
NVIDIA ABHub
NVIDIA Backend
NVIDIA Container
NVIDIA TelemetryApi helper for NvContainer
NVIDIA LocalSystem Container
NVIDIA Message Bus for NvContainer
NVIDIA NetworkService Container
NVAPI Monitor plugin for NvContainer
NVIDIA Session Container
NVIDIA User Container
NVIDIA Display Container
NVIDIA Display Container LS
NVIDIA Display Watchdog Plugin
NVIDIA Display Session Container
NVIDIA NodeJS
NVIDIA Watchdog Plugin for NvContainer
NVIDIA Telemetry Client
NVIDIA Virtual Host Controller
Nvidia Share
NVIDIA ShadowPlay 3.20.1.57
NVIDIA SHIELD Wireless Controller Driver
NVIDIA Update Core
NVIDIA Virtual Audio 4.13.0.0
Microsoft Visual C++ 2017 x64 Additional Runtime - 14.13.26020


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\GShade\GShade Update Reminder.exe 00002308
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe 00000D00
C:\Program Files (x86)\NVIDIA Corporation\NvNode\NVIDIA Web Helper.exe 00000814
C:\Program Files (x86)\Razer\Razer Services\Razer Central\CefSharp.BrowserSubprocess.exe 00003774
C:\Program Files (x86)\Razer\Razer Services\Razer Central\Razer Central.exe 00002004
C:\Program Files (x86)\Razer\Synapse3\Service\..\UserProcess\Razer Synapse Service Process.exe 0000144C
C:\Program Files (x86)\Razer\Synapse3\WPFUI\Framework\Razer Synapse 3 Host\Razer Synapse 3.exe 00001E38
C:\Program Files (x86)\Steam\Steam.exe 00001F14
C:\Program Files (x86)\Steam\bin\cef\cef.win7x64\steamwebhelper.exe 00003CBC
C:\Program Files\NVIDIA Corporation\NVIDIA GeForce Experience\NVIDIA GeForce Experience.exe 00000F2C
C:\Program Files\NVIDIA Corporation\NvContainer\nvcontainer.exe 00001B2C
C:\Program Files\Realtek\Audio\HDA\RtkNGUI64.exe 00001930
C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.54.91.0_x64__kzf8qxf38zg5c\SkypeApp.exe 00001998
C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.54.91.0_x64__kzf8qxf38zg5c\SkypeBackgroundHost.exe 000034F4
C:\Program Files\WindowsApps\Microsoft.Windows.Photos_2019.19071.17920.0_x64__8wekyb3d8bbwe\Microsoft.Photos.exe 000018D0
C:\Program Files\WindowsApps\Microsoft.YourPhone_1.19102.525.0_x64__8wekyb3d8bbwe\YourPhone.exe 00000538
C:\Users\Soul3cho\AppData\Local\Discord\app-0.0.305\Discord.exe 000009F4
C:\Users\Soul3cho\AppData\Roaming\uTorrent\helper\helper.exe 00002EAC
C:\Users\Soul3cho\AppData\Roaming\uTorrent\uTorrent.exe 00002704
C:\Users\Soul3cho\AppData\Roaming\uTorrent\updates\3.5.5_45395\utorrentie.exe 0000151C
C:\WINDOWS\Explorer.EXE 00000548
C:\WINDOWS\System32\svchost.exe 00003818
C:\WINDOWS\system32\ApplicationFrameHost.exe 00001EC8
C:\WINDOWS\system32\DllHost.exe 00003F94
C:\WINDOWS\system32\MicrosoftEdgeSH.exe 00002298
C:\WINDOWS\system32\SettingSyncHost.exe 0000174C
C:\WINDOWS\system32\browser_broker.exe 000012D8
C:\WINDOWS\system32\conhost.exe 000038C4
C:\WINDOWS\system32\sihost.exe 0000245C
C:\WINDOWS\system32\svchost.exe 00003074
C:\WINDOWS\system32\taskhostw.exe 00002894
C:\Windows\ImmersiveControlPanel\SystemSettings.exe 000007A4
C:\Windows\System32\MicrosoftEdgeCP.exe 00002B6C
C:\Windows\System32\RuntimeBroker.exe 00001DD8
C:\Windows\System32\SecurityHealthSystray.exe 00002574
C:\Windows\System32\SystemSettingsBroker.exe 00001E1C
C:\Windows\System32\smartscreen.exe 00003BA8
C:\Windows\SystemApps\InputApp_cw5n1h2txyewy\WindowsInternal.ComposableShell.Experiences.TextInput.InputApp.exe 0000093C
C:\Windows\SystemApps\Microsoft.LockApp_cw5n1h2txyewy\LockApp.exe 000003C4
C:\Windows\SystemApps\Microsoft.MicrosoftEdge_8wekyb3d8bbwe\MicrosoftEdge.exe 00003918
C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe 00002A28
C:\Windows\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe 0000224C
C:\Windows\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 00001D70
X:\Epic Games\Launcher\Engine\Binaries\Win64\UnrealCEFSubProcess.exe 00000C04
X:\Epic Games\Launcher\Portal\Binaries\Win64\EpicGamesLauncher.exe 000003D8
X:\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe 000013DC
X:\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 00000EF8

クリップボードにコピーしました。

クリップボードにコピーしました。

[Dynratygus]

Thank you for the reply.

Are you able to try and reproduce the issue with a lower refresh rate along with locking the FPS? Can you also provide the steps that lead to the error ?

Thank you for visiting the Final Fantasy XIV Technical Support Forums.

[Soul3cho]

The error just start

Nothing prompted that I could tell
I launched the game and the frame limiter was no longer working in borderless or windowed

[Soul3cho]

The error occurs with any hz above 60hz

it works normally if the resolution is at 60hz or below

[Soul3cho]

Please let me know if here is anything else I can send

I really just want to play the game since this has been happening for 2 weeks now

It very clearly seems like it is purposely locking it below the fps set for some reason at higher refresh rates

But I have tried everything I could think of including reinstalling ffxiv

[SaberMaxwell]

I don't know how much of a help it can be, but RivaTuner Statistics Server provides a third party frame limiter that works very well. I have my game set to Borderless Windowed, Uncapped Framerate in-game, and I have RivaTuner Statistics Server locking the framerate to 60.

[Soul3cho]

Yeahh

Thanks

Thats what ive been using in the meantime ^ ^'

[Soul3cho]

The issue also only occurs in dx11 which i also dont understand