New 5.1 launcher not loading correctly

[Yvondith]

I've had this issue since 5.1 was released. The images, like buttons and banners, do not load for me on the new launcher.

https://i.imgur.com/b28jhjZ.jpg - Screenshot of the launcher.

It always appears as shown. I have the Steam version, I've tried disabling the overlay, and disabling MSI afterburner and RTSS, and still, have the issue. I went through the trouble of starting a free trial account, and it too suffers from the exact same problem. I'm completely at a loss as to how to fix this.

The old, black launcher works just fine, but I know it's going to be removed. Hoping to get this problem fixed before it is removed!

[Dynratygus]

Good morning and thank for visiting the Final Fantasy XIV Technical Support Forums.

The game launcher uses the same settings as Internet Explorer to connect to the internet and for security settings. Could you try the following:

Open the IE browser, open the "Tools", go to "Internet Options" and adjust the following settings:
- Under the "General" tab, please delete ALL browser history.
- Under the "Security" tab, please move the slider to the lowest possible settings or no higher than "Medium"
- Under the "Privacy" tab, click “Advanced” and select ‘Accept’ under both First Party and Third Party Cookies.
- Under the "Advanced" tab, please make sure that "Allow software to run or install even if signature is invalid" is CHECKED.
- Make sure that all SSL and TLS (EXCEPT SSL 3.0) are CHECKED. [SSL 3.0 should be UNCHECKED]
- Hit "Apply" to save the settings, and then "OK, to close the Internet Options menu.
- Right-Click on the FFXIV launcher icon and select "Properties"
- Go to the "Compatibility" tab, and change the compatibility mode to "Windows 7"
- Hit "Apply", then "OK" to save the changes.
- Please RESTART your PC now. Once your PC has been restarted, Right-Click the FFXIV launcher icon once more and select "Run as Administrator"


In addition to the steps above, could you try and make sure the game application is allowed through the fire wall?


Thank for for visiting the Final Fantasy XIV Technical Support Forums

[Yvondith]

Okay, I did everything you asked me to do. Unfortunately, it still looks the same as the previous image I posted; the buttons and icons on the launcher are still not loading.

[Einmimiria]

Thank you for the reply Yvondith.

Currently, there are no set date on when the old launcher layout will be removed. You can continue you to use it until that is updated.

As for the issue with the new launcher, this looks to be caused by connection interference. I'd suggest trying some of the following:

1) Reset your router by turning it off, then back on.

2) If you are using a wireless connection, try connecting using an Ethernet cable.

3) Make sure your anti-virus/firewall has the appropriate exceptions for Final Fantasy XIV.

4) Check the following Port Ranges on your router/modem to ensure that they have been opened:
▼TCP
54992 through 54994,
55006 through 55007,
55021 through 55040
Your ISP can open these ports for you.

We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!