Eternity Ring Missing, Marriage not Annuled

[Ryuugami]

When submitting a bug report, please use the below template and thoroughly fill out the necessary information.

Date & Time: 11/21/2019
Frequency: N/A
World name: Leviathan
Character name: Vermillion La'roux
Retainer name: N/A
NPC name: N/A
Monster name: N/A
Class/Level: Samurai/80
Party or solo: Solo
In-game time: Around 3-4:00 AM
Area and coordinates: N/A
Housing: N/A
Steps:
1. After Talking with my FC members about housing items, I went to the Sanctum of the Twelve while talking about Wedding Furnishings
2. I talked with the Ceremony Planner and was told that I needed to annul my current marriage to plan a new ceremony
3. I talked to the Sanctum Acolyte and was given quest dialogue about Handing in the ring to annul the marriage, but I no longer possess the ring.
4. I ran an item search, as well as manually searched all my Retainer Inventories, Armory Chest, Chocobo Saddlebag, Glamour Dresser and Armoire. The ring is nowhere to be found.
5. The marriage in question was active during Heavensward. I distinctly remember destroying the Ring around that time, although I'm now learning that the ring is supposed to be indestructible. I have no idea what happened to the ring if that's the case, as I have no memory of Annulment and the NPC's are telling me that I'm still bonded.

Connection Specs
- Type of internet connection/provider: DSL/Suddenlink
- Modem maker/model number: Linksys EA6500

■ PC Specs

To obtain the system information, open the FFXIV launcher and select Config → System Information → Display.

-=-=-=-=- System Information -=-=-=-=-

-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-

-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Home 64-bit (6.2, Build 9200) (18362.19h1_release.190318-1202)
SYSTEM_CPU Intel(R) Core(TM) i7-6700K CPU @ 4.00GHz (8 CPUs), ~4.0GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 8 SYSTEM_CORE_PHYSICS 4
SYSTEM_BIOS F5
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 16338.301MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 42258.328MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 231.419GB SYSTEM_FREEDISC_SPACE 16.103GB
SYSTEM_STORAGE E:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 465.635GB SYSTEM_FREEDISC_SPACE 153.774GB
SYSTEM_STORAGE F:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 465.745GB SYSTEM_FREEDISC_SPACE 97.858GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS NVIDIA GeForce GTX 1070
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY6
SYSTEM_GRAPHICS_CHIP GeForce GTX 1070
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 8088.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 8169.150 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (120Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_1ffb45b74346b667\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_1ffb45b74346b667\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_1ffb45b74346b667\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_1ffb45b74346b667\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 26.21.0014.4120
SYSTEM_GRAPHICS_DRIVER_DATE 11/5/2019 19:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_GRAPHICS NVIDIA GeForce GTX 1070
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY7
SYSTEM_GRAPHICS_CHIP GeForce GTX 1070
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 8088.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 8169.150 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_1ffb45b74346b667\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_1ffb45b74346b667\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_1ffb45b74346b667\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_1ffb45b74346b667\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 26.21.0014.4120
SYSTEM_GRAPHICS_DRIVER_DATE 11/5/2019 19:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND Headset Earphone (3- CORSAIR VOID PRO Wireless Gaming Headset)
SYSTEM_SOUND_DEVICE_ID {7CA8DD4E-C612-4593-8745-99CF99A26661}
SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys
SYSTEM_SOUND_DRIVER_VERSION 6.02.18362.0001
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 8/5/2019 00:00:00
SYSTEM_SOUND C27FG7x (NVIDIA High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {04D592E5-012A-4609-9321-0926ACAF6895}
SYSTEM_SOUND_DEVICE_NAME nvhda64v.sys
SYSTEM_SOUND_DRIVER_VERSION 1.03.0038.0021
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 6/21/2019 00:00:00
SYSTEM_SOUND Headset Earphone (5- DUALSHOCK®4 USB Wireless Adaptor)
SYSTEM_SOUND_DEVICE_ID {17E8F5E2-8C3B-499D-A556-CF59D2C9D396}
SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys
SYSTEM_SOUND_DRIVER_VERSION 6.02.18362.0001
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 3/18/2019 00:00:00
SYSTEM_SOUND Realtek Digital Output (Realtek(R) Audio)
SYSTEM_SOUND_DEVICE_ID {2C6F9969-0284-4036-A09E-3B4EB2388851}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.8475
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 6/26/2018 00:00:00
SYSTEM_SOUND Speakers (Realtek(R) Audio)
SYSTEM_SOUND_DEVICE_ID {347F364A-D0E2-40B2-944B-6B2C40C1A6AE}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.8475
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 6/26/2018 00:00:00
SYSTEM_SOUND C24F390 (NVIDIA High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {4BFE23EE-D34A-4ED3-A573-8CDE888DC123}
SYSTEM_SOUND_DEVICE_NAME nvhda64v.sys
SYSTEM_SOUND_DRIVER_VERSION 1.03.0038.0021
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 6/21/2019 00:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {74D1DC10-A466-11E8-8001444553540000}
SYSTEM_INPUT_NAME Corsair composite virtual input device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1024 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {E727E460-461C-11E8-8003444553540000}
SYSTEM_INPUT_NAME Yeti Stereo Microphone
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 1 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {E7321D90-461C-11E8-8009444553540000}
SYSTEM_INPUT_NAME Yeti Stereo Microphone
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {E7265DC0-461C-11E8-8001444553540000}
SYSTEM_INPUT_NAME Razer BlackWidow Ultimate
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {E727BD50-461C-11E8-8002444553540000}
SYSTEM_INPUT_NAME Razer BlackWidow Ultimate
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {E731F680-461C-11E8-8007444553540000}
SYSTEM_INPUT_NAME Razer BlackWidow Ultimate
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {E73244A0-461C-11E8-800B444553540000}
SYSTEM_INPUT_NAME Razer BlackWidow Ultimate
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {E73244A0-461C-11E8-800C444553540000}
SYSTEM_INPUT_NAME DUALSHOCK®4 USB Wireless Adaptor
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 6 SYSTEM_GAMEPAD_BUTTON 14 SYSTEM_GAMEPAD_FOV 1
SYSTEM_INPUT {E2AEAA70-A465-11E8-8001444553540000}
SYSTEM_INPUT_NAME Corsair VOID PRO Wireless Gaming Headset
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {E7280B70-461C-11E8-8004444553540000}
SYSTEM_INPUT_NAME Gaming Mouse G502
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 652 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {E7326BB0-461C-11E8-800D444553540000}
SYSTEM_INPUT_NAME Gaming Mouse G502
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {E73292C0-461C-11E8-800E444553540000}
SYSTEM_INPUT_NAME Gaming Mouse G502
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {E732B9D0-461C-11E8-800F444553540000}
SYSTEM_INPUT_NAME Gaming Mouse G502
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0

Browser Information
- Name and version of the browser currently in-use: Google Chrome
- Internet Explorer Version: Microsoft Edge (IE is no longer in use)

[Iscah]

Someone posted something similar not that long ago. IIRC they couldn't find it but were able to undertake the new quest anyway.

Once might be an error, but this could be a pattern.

[Ryuugami]

For what it's worth, this whole situation happened way back in Heavensward(Right around the end of the year 2015, if I remember correctly). I know the rings are indestructible NOW but I'm not entirely sure if they've always been that way or not.