Thank you for the reply krum85.

The data for that function should be stored in the locally-saved data folder (located My Documents > My Games > Final Fantasy XIV). Have you tried removing this folder? Logging in again will replace the folder in the same location. Make sure to create a backup of this so you can replace it if it doesn't solve the issue.

Have you tried reinstalling the game as well?

We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!