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  1. 11-21-2019 03:16 AM #1
    Dynratygus
    Moderator Dynratygus's Avatar
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    Oct 2018
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    Good morning and thank you for the reply.

    We are glad to hear that you are no longer experiencing the issue. If the crashes start to occur again, please post again in the technical support forums.

    Thank you for visiting the Final Fantasy XIV Technical Support Forums
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  2. 11-21-2019 10:56 AM #2
    Terrini
    Player
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    Jun 2014
    Location
    Gridania
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    Character
    Terrini Littlebottom
    World
    Gilgamesh
    Main Class
    White Mage Lv 80
    The Crash just occurred again... this time in the Crystarium Markets and I c an't log back in... This is so frustrating...
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  3. 11-22-2019 07:49 AM #3
    Einmimiria
    Moderator Einmimiria's Avatar
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    Nov 2017
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    2,510
    Thank you for the update Terrini.

    Is the nature of the crash the same? It's only that character you are having trouble with because they entered the Markets?

    Have you attempted to reinstall the game again? When you did this the first time, did you remove the locally-saved data folder (located My Documents > My Games > Final Fantasy XIV)?

    If this doesn't change anything, you can try disabling any overlays you may have open while playing and doing a clean boot. Simply open the task manager and select the 'Start up' tab. Disable everything here and restart the PC. This will make sure that no background processes are interfering with the game.

    We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!
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