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  1. #1
    Player
    Terrini's Avatar
    Join Date
    Jun 2014
    Location
    Gridania
    Posts
    1,327
    Character
    Terrini Littlebottom
    World
    Gilgamesh
    Main Class
    White Mage Lv 80

    FFXIV DX11 Gridanian Markets Crash

    I'm not sure what's going on, all I know is my main characters is logged out in the Gridanian Market area on Gilgamesh and the game crashes every time I try to log in, and when I approached that area on one of my alts, my game crashed and now that character can no longer log in without crashing in the process.

    I just had it happen again on Faerie with another character at the Gridanian Aetheryte but that character was able to log in again after. I also tried the markets on Faerie and yeah, now that character is locked too.

    Error message:


    System Settings:

    -=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

    MyDocument C:\Users\Hikikomori\Documents
    FINAL FANTASY XIV - A Realm Reborn C:\Program Files (x86)\SquareEnix
    FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
    ProxyEnable 0
    ProxyServer unspecified
    ProxyOverride unspecified


    -=-=-=-=-=-=- System Information -=-=-=-=-=-=-

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    SYSTEM_GRAPHICS NVIDIA GeForce GTX 1060 6GB
    SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY2
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    SYSTEM_GRAPHICS_DRIVER_VERSION 24.21.0013.9811
    SYSTEM_GRAPHICS_DRIVER_DATE 5/31/2018 18:00:00
    SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
    3.0
    SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
    SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
    SYSTEM_SOUND Headset Earphone (Corsair VOID PRO Surround USB Sound Adapter)
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    SYSTEM_SOUND_DRIVER_DATE 12/9/2017 00:00:00
    SYSTEM_SOUND LG TV (NVIDIA High Definition Audio)
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    SYSTEM_SOUND_DRIVER_DATE 4/3/2018 00:00:00
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    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 768 SYSTEM_GAMEPAD_FOV 0
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    SYSTEM_INPUT_NAME HyperX Alloy FPS Mechanical Gaming Keyboard
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    SYSTEM_INPUT_NAME HyperX Alloy FPS Mechanical Gaming Keyboard
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    SYSTEM_INPUT {F3C168F0-04E9-11E8-8001444553540000}
    SYSTEM_INPUT_NAME Corsair VOID PRO Surround USB Sound Adapter
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    SYSTEM_INPUT_NAME Corsair composite virtual input device
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    SYSTEM_INPUT {D15AE430-D0DF-11E9-8004444553540000}
    SYSTEM_INPUT_NAME HyperX Alloy FPS Mechanical Gaming Keyboard
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {D15B3250-D0DF-11E9-8005444553540000}
    SYSTEM_INPUT_NAME HyperX Alloy FPS Mechanical Gaming Keyboard
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {2EC20630-D0E0-11E9-8007444553540000}
    SYSTEM_INPUT_NAME ROG Gladius II Origin
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 9 SYSTEM_GAMEPAD_FOV 0


    -=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

    FFXIVLauncher
    DX11 Crashes/Errors - Google Chrome
    Prime Video: VINLAND SAGA - Google Chrome
    The Exarch's Aether | XIV Mod Archive - Google Chrome
    #������cutie-heaven - Discord
    JoJo Talks Too Much - YouTube - Google Chrome
    Snipping Tool
    Task Manager
    Announcing the Winners of the Furnishing Design Contest 2019! | FINAL FANTASY XIV, The Lodestone - Google Chrome
    C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\game\sqpack\ffxiv
    H:\FF ISE
    H:\[Images]\Photos\Tanice
    H:\[Programs]\FFXIV CMTool
    *Untitled - Notepad
    Volume Mixer - Headset Earphone (Corsair VOID PRO Surround USB Sound Adapter)
    Office
    Office
    Corsair Utility Engine
    Corsair Utility Engine
    Corsair Utility Engine
    Corsair Utility Engine
    Corsair Utility Engine


    -=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

    Audacity 2.1.3
    Fraps
    Google Chrome
    ASUS GPU TweakII
    LAME v3.99.3 (for Windows)
    NordVPN
    NVIDIA Stereoscopic 3D Driver
    OpenAL
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    Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
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    Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005
    6B2oF1zBiA version 1.0
    NVIDIA Photoshop Plug-ins
    Java 8 Update 221
    ASUS AURA Odd Component
    ASUS AURA VGA Component
    FINAL FANTASY XIV - A Realm Reborn
    ROG Live Service
    Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
    ASUS GLCKIO2 Driver
    ASUS AURA Motherboard HAL
    ASUS AIOFan HAL
    ASUS MB Peripheral Products
    Java Auto Updater
    Wondershare Helper Compact 2.6.0
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    NVIDIA Photoshop Plug-ins 64 bit
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    Microsoft Visual C++ 2017 Redistributable (x64) - 14.11.25325
    Patriot Viper RGB
    ROG GLADIUS II ORIGIN
    Corsair AURA DRAM Component
    OEM Application Profile
    Corsair Utility Engine
    ASUS Mouse HAL
    ASUS Framework Service
    All MB
    NordVPN network TAP
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
    ASUS Update Helper
    NordVPN
    Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
    FlyFF
    ASUS AURA Display Component
    Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
    Microsoft Visual C++ 2017 Redistributable (x86) - 14.10.25008
    Microsoft Visual C++ 2017 x86 Minimum Runtime - 14.10.25008
    ASUS Product Register Program
    Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
    ASUS Framework Service
    Kingston AURA DRAM Component
    ENE IO Driver
    Microsoft XNA Framework Redistributable 4.0 Refresh
    ENE RGB HAL
    ENE_EHD_ASM_HAL
    ASUS AURA Extension Card HAL
    Asmedia USB Host Controller Driver
    Microsoft Visual C++ 2017 x86 Additional Runtime - 14.10.25008
    AURA DRAM Component
    Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
    Realtek High Definition Audio Driver
    Mumble 1.2.19
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    AMD Software
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    YOU DON'T KNOW JACK MOVIES
    OZMAFIA!!
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    FINAL FANTASY TYPE-0 HD
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    RPG Maker MV
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    Mega Man 11 / Rock Man 11
    Bear With Me - Collector's Edition
    VEGAS Movie Studio 15 Platinum Steam Edition
    The Bard's Tale Trilogy
    GOD EATER 3
    Sublime Text Build 3176
    VLC media player
    WinRAR 5.40 (64-bit)
    Wondershare Filmora(Build 8.7.3)
    GALAX GAMER RGB
    AMD Software
    Update for Windows 10 for x64-based Systems (KB4023057)
    ASUS Mouse HAL
    ENE_EHD_M2_HAL
    Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
    Intel(R) Network Connections 21.1.30.0
    MPC-HC 1.7.13 (64-bit)
    ASUS AURA Extension Card HAL
    Corsair AURA DRAM Component
    Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030
    AURA DRAM Component
    Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161
    Kingston AURA DRAM Component
    ASUS AURA VGA Component
    Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17
    ENE RGB HAL
    FFXIV TexTools
    Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.21005
    Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.21005
    ASUS AURA Display Component
    Microsoft Visual C++ 2017 x64 Minimum Runtime - 14.11.25325
    Microsoft HEVC Media Extension Installation for Microsoft.HEVCVideoExtension_1.0.2512.0_x64__8wekyb3d8bbwe (x64)
    Microsoft Visual C++ 2017 x64 Additional Runtime - 14.11.25325
    NVIDIA Ansel
    NVIDIA 3D Vision Driver 398.11
    NVIDIA Control Panel 398.11
    NVIDIA Graphics Driver 398.11
    NVIDIA 3D Vision Controller Driver 390.41
    NVIDIA Optimus Update 31.2.0.0
    NVIDIA PhysX System Software 9.17.0524
    DisplayDriverAnalyzer
    NVIDIA Install Application
    NVIDIA Display Container
    NVIDIA Display Container LS
    NVIDIA Display Watchdog Plugin
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    NVIDIA Telemetry Client
    NVIDIA Telemetry Container
    NVIDIA Update Core
    ASUS AURA Odd Component
    ENE_EHD_ASM_HAL
    ASUS MB Peripheral Products
    Movie Studio 15.0 Platinum - Steam Powered
    Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030
    ASUS Aura SDK
    MSVCRT Redists
    ASUS AURA Motherboard HAL
    Patriot Viper RGB
    ASUS AIOFan HAL
    ARMOURY CRATE Lite Service


    -=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

    C:\Program Files (x86)\Common Files\Java\Java Update\jucheck.exe 00003F08
    C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe 000030B8
    C:\Program Files (x86)\Common Files\Wondershare\Wondershare Helper Compact\WSHelper.exe 000033C0
    C:\Program Files (x86)\Corsair\Corsair Utility Engine\CUE.exe 00001D08
    C:\Program Files (x86)\Google\Chrome\Application\chrome.exe 0006B15C
    C:\Program Files (x86)\NordVPN\NordVPN.exe 00002A24
    C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe 000285C0
    C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 000244AC
    C:\Program Files\Realtek\Audio\HDA\RtkNGUI64.exe 000028CC
    C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.54.91.0_x64__kzf8qxf38zg5c\SkypeApp.exe 0005DD18
    C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.54.91.0_x64__kzf8qxf38zg5c\SkypeBackgroundHost.exe 0001F060
    C:\Program Files\WindowsApps\Microsoft.XboxGamingOverlay_3.34.15002.0_x64__8wekyb3d8bbwe\GameBar.exe 00001E44
    C:\Program Files\WindowsApps\Microsoft.XboxGamingOverlay_3.34.15002.0_x64__8wekyb3d8bbwe\GameBarFT.exe 00020D90
    C:\Program Files\WindowsApps\Microsoft.YourPhone_1.19102.525.0_x64__8wekyb3d8bbwe\YourPhone.exe 0005E92C
    C:\Program Files\WindowsApps\Microsoft.ZuneVideo_10.19101.10711.0_x64__8wekyb3d8bbwe\Video.UI.exe 0005DC98
    C:\Users\Hikikomori\AppData\Local\Discord\app-0.0.305\Discord.exe 00069B88
    C:\WINDOWS\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe 00043ED0
    C:\WINDOWS\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe 0000AB78
    C:\WINDOWS\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 0001D378
    C:\WINDOWS\explorer.exe 00009FC4
    C:\WINDOWS\system32\ApplicationFrameHost.exe 000004AC
    C:\WINDOWS\system32\DllHost.exe 000008F4
    C:\WINDOWS\system32\MusNotifyIcon.exe 0006A3CC
    C:\WINDOWS\system32\SndVol.exe 00067728
    C:\WINDOWS\system32\SnippingTool.exe 00068874
    C:\WINDOWS\system32\notepad.exe 0004C67C
    C:\WINDOWS\system32\sihost.exe 00001B18
    C:\WINDOWS\system32\svchost.exe 00002F74
    C:\WINDOWS\system32\taskhostw.exe 000003C0
    C:\WINDOWS\system32\wwahost.exe 0005DE5C
    C:\Windows\System32\CompPkgSrv.exe 00002668
    C:\Windows\System32\RuntimeBroker.exe 00060998
    C:\Windows\System32\SecurityHealthHost.exe 00001990
    C:\Windows\System32\SecurityHealthSystray.exe 00002844
    C:\Windows\System32\smartscreen.exe 00000CF0
    H:\WPS Office\11.2.0.8970\office6\wpscenter.exe 00003AFC
    (0)
    Last edited by Terrini; 11-19-2019 at 11:12 PM. Reason: New Instance/Area report

  2. #2
    Moderator Einmimiria's Avatar
    Join Date
    Nov 2017
    Posts
    2,510
    Good afternoon and thank you for posting on the Final Fantasy XIV Technical Support Forums.

    When did this start happening? Do you recall anything changing/updating on your PC that coincides with this?

    It looks like your graphics card drivers are a bit out of date. I'd suggest updating them to the most recent versions.

    Additionally, this seems related to a specific area in the game. As such, you may want to try a reinstall of the game. When you do, make sure to remove the locally-saved data folder (located My Documents > My Games > Final Fantasy XIV). Be sure to make a backup of this just in case it doesn't resolve the issue.

    We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!
    (0)

  3. #3
    Player
    Terrini's Avatar
    Join Date
    Jun 2014
    Location
    Gridania
    Posts
    1,327
    Character
    Terrini Littlebottom
    World
    Gilgamesh
    Main Class
    White Mage Lv 80
    Updating my drivers let me log in, but when I came here afterward I got in it crashed again and went back to locking *should have moved when she had the chance*. My computer normally auto-updates everything it needs so I didn't know that was out of date. I've been having problems for the passed 2 days. I guess I'll try a full reinstall ~_~

    I reinstalled and got back in and the issues seems to be fixed. I'm still wary of the Gridanian markets though. I'm scared ~_~
    (0)
    Last edited by Terrini; 11-20-2019 at 09:53 AM. Reason: Fix
    ~Terra-chan~

  4. #4
    Moderator Dynratygus's Avatar
    Join Date
    Oct 2018
    Posts
    2,853
    Good morning and thank you for the reply.

    We are glad to hear that you are no longer experiencing the issue. If the crashes start to occur again, please post again in the technical support forums.

    Thank you for visiting the Final Fantasy XIV Technical Support Forums
    (0)

  5. #5
    Player
    Terrini's Avatar
    Join Date
    Jun 2014
    Location
    Gridania
    Posts
    1,327
    Character
    Terrini Littlebottom
    World
    Gilgamesh
    Main Class
    White Mage Lv 80
    The Crash just occurred again... this time in the Crystarium Markets and I c an't log back in... This is so frustrating...
    (0)
    ~Terra-chan~

  6. #6
    Moderator Einmimiria's Avatar
    Join Date
    Nov 2017
    Posts
    2,510
    Thank you for the update Terrini.

    Is the nature of the crash the same? It's only that character you are having trouble with because they entered the Markets?

    Have you attempted to reinstall the game again? When you did this the first time, did you remove the locally-saved data folder (located My Documents > My Games > Final Fantasy XIV)?

    If this doesn't change anything, you can try disabling any overlays you may have open while playing and doing a clean boot. Simply open the task manager and select the 'Start up' tab. Disable everything here and restart the PC. This will make sure that no background processes are interfering with the game.

    We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!
    (0)