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  1. 11-19-2019 10:45 PM #1
    Terrini
    Player
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    Join Date
    Jun 2014
    Location
    Gridania
    Posts
    1,327
    Character
    Terrini Littlebottom
    World
    Gilgamesh
    Main Class
    White Mage Lv 80

    FFXIV DX11 Gridanian Markets Crash

    I'm not sure what's going on, all I know is my main characters is logged out in the Gridanian Market area on Gilgamesh and the game crashes every time I try to log in, and when I approached that area on one of my alts, my game crashed and now that character can no longer log in without crashing in the process.

    I just had it happen again on Faerie with another character at the Gridanian Aetheryte but that character was able to log in again after. I also tried the markets on Faerie and yeah, now that character is locked too.

    Error message:


    System Settings:

    -=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

    MyDocument C:\Users\Hikikomori\Documents
    FINAL FANTASY XIV - A Realm Reborn C:\Program Files (x86)\SquareEnix
    FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
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    -=-=-=-=-=-=- System Information -=-=-=-=-=-=-

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    -=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

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    The Exarch's Aether | XIV Mod Archive - Google Chrome
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    -=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

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    Fraps
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    -=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

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    (0)
    Last edited by Terrini; 11-19-2019 at 11:12 PM. Reason: New Instance/Area report
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  2. 11-20-2019 02:38 AM #2
    Einmimiria
    Moderator Einmimiria's Avatar
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    Good afternoon and thank you for posting on the Final Fantasy XIV Technical Support Forums.

    When did this start happening? Do you recall anything changing/updating on your PC that coincides with this?

    It looks like your graphics card drivers are a bit out of date. I'd suggest updating them to the most recent versions.

    Additionally, this seems related to a specific area in the game. As such, you may want to try a reinstall of the game. When you do, make sure to remove the locally-saved data folder (located My Documents > My Games > Final Fantasy XIV). Be sure to make a backup of this just in case it doesn't resolve the issue.

    We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!
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  3. 11-20-2019 08:06 AM #3
    Terrini
    Player
    Terrini's Avatar
    Join Date
    Jun 2014
    Location
    Gridania
    Posts
    1,327
    Character
    Terrini Littlebottom
    World
    Gilgamesh
    Main Class
    White Mage Lv 80
    Updating my drivers let me log in, but when I came here afterward I got in it crashed again and went back to locking *should have moved when she had the chance*. My computer normally auto-updates everything it needs so I didn't know that was out of date. I've been having problems for the passed 2 days. I guess I'll try a full reinstall ~_~

    I reinstalled and got back in and the issues seems to be fixed. I'm still wary of the Gridanian markets though. I'm scared ~_~
    (0)
    Last edited by Terrini; 11-20-2019 at 09:53 AM. Reason: Fix
    ~Terra-chan~
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  4. 11-21-2019 03:16 AM #4
    Dynratygus
    Moderator Dynratygus's Avatar
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    Good morning and thank you for the reply.

    We are glad to hear that you are no longer experiencing the issue. If the crashes start to occur again, please post again in the technical support forums.

    Thank you for visiting the Final Fantasy XIV Technical Support Forums
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  5. 11-21-2019 10:56 AM #5
    Terrini
    Player
    Terrini's Avatar
    Join Date
    Jun 2014
    Location
    Gridania
    Posts
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    Character
    Terrini Littlebottom
    World
    Gilgamesh
    Main Class
    White Mage Lv 80
    The Crash just occurred again... this time in the Crystarium Markets and I c an't log back in... This is so frustrating...
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    ~Terra-chan~
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  6. 11-22-2019 07:49 AM #6
    Einmimiria
    Moderator Einmimiria's Avatar
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    Thank you for the update Terrini.

    Is the nature of the crash the same? It's only that character you are having trouble with because they entered the Markets?

    Have you attempted to reinstall the game again? When you did this the first time, did you remove the locally-saved data folder (located My Documents > My Games > Final Fantasy XIV)?

    If this doesn't change anything, you can try disabling any overlays you may have open while playing and doing a clean boot. Simply open the task manager and select the 'Start up' tab. Disable everything here and restart the PC. This will make sure that no background processes are interfering with the game.

    We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!
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