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  1. #1
    Player
    golly's Avatar
    Join Date
    Jul 2019
    Posts
    6
    Character
    Dirt Eater
    World
    Exodus
    Main Class
    Dark Knight Lv 80

    Fatal directx error 1100002

    Hello, I've been getting this crash for about a week now seemingly out of nowhere as i haven't made any hardware changes. It seems to occur randomly and varies wildly in how long I can play before it happens, between 10 minutes and around 5 hours.

    Things I've tried to fix this:
    Did a fresh install of the newest drivers.
    Rolled back drivers to a previous version.
    Reinstalled the game.
    Tried fullscreen and windowed mode.
    Took out my graphics card and cleaned it.

    -=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

    MyDocument C:\Users\Collin\Documents
    ProxyEnable 0
    ProxyServer unspecified
    ProxyOverride unspecified


    -=-=-=-=-=-=- System Information -=-=-=-=-=-=-

    SYSTEM_OS Windows 7 Home Premium 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_ldr_escrow.191105-1059)
    SYSTEM_CPU Intel(R) Core(TM) i7-4790K CPU @ 4.00GHz (8 CPUs), ~4.0GHz
    SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 8 SYSTEM_CORE_PHYSICS 4
    SYSTEM_BIOS BIOS Date: 06/11/14 18:09:03 Ver: 04.06.05
    SYSTEM_LANGUAGE English (Regional Setting: English)
    SYSTEM_MEMORY 16334.754MB
    SYSTEM_VIRTUAL_MEMORY 8388607.875MB
    SYSTEM_PAGE_FILE 32667.652MB
    SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 931.413GB SYSTEM_FREEDISC_SPACE 36.584GB
    SYSTEM_DIRECTX_VERSION DirectX 11
    SYSTEM_GRAPHICS NVIDIA GeForce GTX 970
    SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY6
    SYSTEM_GRAPHICS_CHIP GeForce GTX 970
    SYSTEM_GRAPHICS_MAKER NVIDIA
    SYSTEM_GRAPHICS_VRAM 3992.500 MB
    SYSTEM_GRAPHICS_SHARED_VRAM 7911.377 MB
    SYSTEM_GRAPHICS_DAC Integrated RAMDAC
    SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (144Hz)
    SYSTEM_GRAPHICS_DRIVER nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um
    SYSTEM_GRAPHICS_DRIVER_VERSION 26.21.0014.4112
    SYSTEM_GRAPHICS_DRIVER_DATE 10/25/2019 3:37:00 AM
    SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
    3.0
    SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
    SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
    SYSTEM_SOUND Speakers (High Definition Audio Device)
    SYSTEM_SOUND_DEVICE_ID {CEC55A93-4F68-4B2D-86E7-7AE11B0FB906}
    SYSTEM_SOUND_DEVICE_NAME HdAudio.sys
    SYSTEM_SOUND_DRIVER_VERSION 6.01.7601.24519
    SYSTEM_SOUND_DRIVER_LANGUAGE English
    SYSTEM_SOUND_DRIVER_DATE 8/26/2019 8:34:01 PM
    SYSTEM_SOUND Headphones (High Definition Audio Device)
    SYSTEM_SOUND_DEVICE_ID {1EAB747C-1365-4F59-8FC7-6EDADDABE8F3}
    SYSTEM_SOUND_DEVICE_NAME HdAudio.sys
    SYSTEM_SOUND_DRIVER_VERSION 6.01.7601.24519
    SYSTEM_SOUND_DRIVER_LANGUAGE English
    SYSTEM_SOUND_DRIVER_DATE 8/26/2019 8:34:01 PM
    SYSTEM_SOUND Digital Audio (S/PDIF) (High Definition Audio Device)
    SYSTEM_SOUND_DEVICE_ID {801A9F79-F159-45EA-B1CC-4693234AD976}
    SYSTEM_SOUND_DEVICE_NAME HdAudio.sys
    SYSTEM_SOUND_DRIVER_VERSION 6.01.7601.24519
    SYSTEM_SOUND_DRIVER_LANGUAGE English
    SYSTEM_SOUND_DRIVER_DATE 8/26/2019 8:34:01 PM
    SYSTEM_SOUND Speakers (Yeti Stereo Microphone)
    SYSTEM_SOUND_DEVICE_ID {AE9894FA-C9A9-44B3-8324-E08E734894A8}
    SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys
    SYSTEM_SOUND_DRIVER_VERSION 6.01.7601.18208
    SYSTEM_SOUND_DRIVER_LANGUAGE English
    SYSTEM_SOUND_DRIVER_DATE 7/12/2013 4:40:58 AM
    SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
    SYSTEM_INPUT_NAME Mouse
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 6 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
    SYSTEM_INPUT_NAME Keyboard
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {DFB87830-4D6E-11E8-8002444553540000}
    SYSTEM_INPUT_NAME QuickFire Rapid keyboard
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 42 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {DFC6D010-4D6E-11E8-8003444553540000}
    SYSTEM_INPUT_NAME QuickFire Rapid keyboard
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {DFC6F720-4D6E-11E8-8004444553540000}
    SYSTEM_INPUT_NAME Yeti Stereo Microphone
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 1 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {DFC74540-4D6E-11E8-8005444553540000}
    SYSTEM_INPUT_NAME Yeti Stereo Microphone
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0

    -=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

    Battle.net
    Diablo III
    Fallout Mod Manager 0.13.21
    Google Chrome
    ImgBurn
    League of Legends
    MEGAsync
    Mudfish Cloud VPN v4.6.1
    Origin
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    PCSX2 - Playstation 2 Emulator
    PingPlotter 5
    Rockstar Games Social Club
    Steam
    Toontown Rewritten
    Uplay
    InputMapper
    Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
    Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005
    Minecraft
    Intel(R) USB 3.0\3.1 eXtensible Host Controller Driver
    Microsoft XNA Framework Redistributable 4.0
    PokeOne version 0.49
    Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
    Java Auto Updater
    Cisco LEAP Module
    Epic Games Launcher
    Google Update Helper
    Cisco EAP-FAST Module
    Microsoft Visual C++ 2017 Redistributable (x64) - 14.11.25325
    Gyazo 4.0.2.0
    PingPlotter 5
    Microsoft Visual C++ 2005 Redistributable
    Microsoft Visual C++ 2005 Redistributable
    Microsoft Visual C++ 2005 Redistributable
    Update for Microsoft .NET Framework 4.8 (KB4503575)
    Update for Microsoft .NET Framework 4.8 (KB4515847)
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
    REALTEK Wireless LAN Driver and Utility
    ENCORE Wireless LAN Driver - PCIE Adapter
    Dual-Core Optimizer
    Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
    Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
    Microsoft Visual C++ 2017 Redistributable (x86) - 14.10.25008
    Launcher Prerequisites (x64)
    Microsoft Visual C++ 2017 x86 Minimum Runtime - 14.10.25008
    Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729
    REALTEK Wireless LAN Driver
    Apex Legends
    Microsoft Visual C++ 2017 x86 Additional Runtime - 14.10.25008
    Cisco PEAP Module
    Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
    Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
    Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005
    osu!
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022
    Vortex
    Nexus Mod Manager
    CPUID HWMonitor 1.40
    Driver Easy 5.6.12
    GIMP 2.10.8
    Hentai Crush
    GACHIMUCHI REBIRTH
    Terraria
    Hentai Asmodeus
    Call of Duty: Black Ops II
    Call of Duty: Black Ops II - Multiplayer
    DARK SOULS™: Prepare To Die Edition
    Call of Duty: Black Ops II - Zombies
    Fallout: New Vegas
    Risk of Rain
    Lethal League
    Grand Theft Auto V
    Tabletop Simulator
    Worms W.M.D
    Ratz Instagib 2.0
    Tom Clancy's Rainbow Six Siege
    DARK SOULS™ III
    Fallout 4
    Fallout
    Fallout 2
    TEKKEN 7
    FINAL FANTASY XIV Online
    Garry's Mod
    Borderlands 2
    SUPER KINKY
    Delicious! Pretty Girls Mahjong Solitaire
    Hell Girls
    MONSTER HUNTER: WORLD
    Devil May Cry 5
    Yu-Gi-Oh! Duel Links
    Star Wars: Battlefront 2 (Classic, 2005)
    Risk of Rain 2
    DEEP SPACE WAIFU: FLAT JUSTICE
    DEEP SPACE WAIFU
    Mirror
    Slay the Spire
    Hand Simulator
    Warfork
    Stick Fight: The Game
    The Elder Scrolls V: Skyrim
    Borderlands GOTY Enhanced
    Counter-Strike: Global Offensive
    Gachimuchi Reloaded
    Hentai Temple
    Hentai Case Opening
    Hentai Shooter 3D
    GACHIMUCHI Arcade: Lustful Boys
    WinRAR 5.61 (64-bit)
    Microsoft .NET Framework 4.8
    Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
    Java 8 Update 211 (64-bit)
    Malwarebytes version 3.8.3.2965
    Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030
    Epic Games Launcher Prerequisites (x64)
    Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.21005
    Microsoft .NET Framework 4.8
    Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.21005
    Microsoft Visual C++ 2005 Redistributable (x64)
    Microsoft Visual C++ 2017 x64 Minimum Runtime - 14.11.25325
    Microsoft Visual C++ 2017 x64 Additional Runtime - 14.11.25325
    NVIDIA Ansel
    NVIDIA Control Panel 441.12
    NVIDIA Graphics Driver 441.12
    NVIDIA PhysX System Software 9.19.0218
    NVIDIA HD Audio Driver 1.3.38.21
    NVIDIA Install Application
    NVIDIA Display Container
    NVIDIA Display Container LS
    NVIDIA Display Watchdog Plugin
    NVIDIA Display Session Container
    Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030
    Microsoft Xbox 360 Accessories 1.2
    (0)

  2. #2
    Moderator Dynratygus's Avatar
    Join Date
    Oct 2018
    Posts
    2,853
    Good morning and thank you for posting in the Final Fantasy XIV Technical Support Forums.

    Where do you experience the crash? Does it occur when you are loading the game client? Were any updates or changes made to the PC that coincide with the crash?

    Thank you for visiting the Final Fantasy XIV Technical Support Forums.
    (0)

  3. #3
    Player
    golly's Avatar
    Join Date
    Jul 2019
    Posts
    6
    Character
    Dirt Eater
    World
    Exodus
    Main Class
    Dark Knight Lv 80
    No I always can get into the game before the crash happens, and the only changes to my pc were graphics driver changes but I've done a fresh install of the newest drivers and tried some older drivers as well and still crash.
    (0)

  4. #4
    Moderator Dynratygus's Avatar
    Join Date
    Oct 2018
    Posts
    2,853
    Good afternoon and thank you for the reply.

    Does the crash occur when any programs are running in the background? Could you try disabling background programs and overlays?

    Thank you for visiting the Final Fantasy XIV Technical Support Forums.
    (0)

  5. #5
    Player
    golly's Avatar
    Join Date
    Jul 2019
    Posts
    6
    Character
    Dirt Eater
    World
    Exodus
    Main Class
    Dark Knight Lv 80
    I've run the game with only steam open in the background since I own the game on steam so I have to have it open, and I disabled the steam overlay. The only thing that's fixed it is playing in dx9, but I don't think that's a permanent solution.
    (0)

  6. #6
    Moderator Dynratygus's Avatar
    Join Date
    Oct 2018
    Posts
    2,853
    Good morning and thank you for the reply.

    Could you try doing a clean boot? Open the task manager (CTRL+SHIFT+ESC) and select the 'Start up' Tab. Disable everything here and restart the PC.

    Thank you for visiting the Final Fantasy XIV Technical Support Forums
    (0)

  7. #7
    Player
    golly's Avatar
    Join Date
    Jul 2019
    Posts
    6
    Character
    Dirt Eater
    World
    Exodus
    Main Class
    Dark Knight Lv 80
    Right now its looking like my GPU was dying, I was able to get one to swap with and didn't crash in dx11 after playing for about 2 hours.
    (0)

  8. #8
    Moderator Dynratygus's Avatar
    Join Date
    Oct 2018
    Posts
    2,853
    Good morning and thank you for the reply.

    I am glad to hear that you were able to play without experiencing any issues. If you experience the crash, a gain please post again in this thread.

    Thank you for visiting the Final Fantasy XIV Technical Support Forums
    (0)

  9. #9
    Moderator Dynratygus's Avatar
    Join Date
    Oct 2018
    Posts
    2,853
    Thank you for posting in the Final Fantasy XIV Technical Support Forums.

    Due to no response from the original poster, this thread will be moved to 'Closed Concerns.' If anyone is still having this particular problem, please create a new thread and we will assist you in any way we can.

    Thank you for visiting the Final Fantasy XIV Technical Support Forums.
    (0)