Unable to make New character

[Vidu]

If I'm not mistaken Faerie is locked to new character creation.

https://eu.finalfantasyxiv.com/lodestone/worldstatus/ -> The only two NA-servers that are completly locked for new character creation are (surprise, surprise!) Balmung and Mateus. Generally speaking, Faerie is available - however it might be temporarly lokced if two many people are online at the moment of you trying to create that character.
Have you always tried at the same time, maybe even peak hours? You might have more sucess early in the morning or in the middle of the night, when less characters are active - aswell as after this Ishgard stuff is over, which should be probably next week...