ゲーム起動時やゲーム中は問題ないが、ゲームを終了する時にフリーズしてしまう

[EvanceMarck]

OS:Windows10 Pro 64bit ver:1909
CPU:intel i3-8100
マザーボード：Z370 Pro4
メモリ:16GB(4GB×4枚)・・・memtestエラー無し
GPU:ASROCK RX580 D 8GB・・・fan動作等問題なし
GPUドライバー:19.11.1
SSD：crucial　CT500MX500
その他：DX11、仮想フルスクリーンモード　標準品質(デスクトップPC)
　　　※FF14漆黒ベンチマークソフト正常動作、FF15ベンチマーク途中で処理落ち等無し
　　　　他Steamのｴｽｺﾝ7・ﾊﾞｲｵRe2等の3Dゲーム動作異常なし

FINAL FANTASY XIV

Description
Faulting Application Path: C:\Program Files-GAME\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\game\ffxiv_dx11.exe
Creation Time: 2019/11/15 17:58:13
Problem: 応答が停止し閉じられました
Status: レポートが送信されました

Problem signature
Problem Event Name: AppHangB1
アプリケーション名: ffxiv_dx11.exe
アプリケーションのバージョン: 1.0.0.0
アプリケーションのタイムスタンプ: 5dc1b6e4
停止時の署名: 982d
停止の種類: 134234112

Extra information about the problem
Bucket ID: 4b8121ada60587f289ff8781373b2587 (1873364959056569735)

-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\xxxx\Documents
FINAL FANTASY XIV - A Realm Reborn Language 0 Region 1
ProxyEnable 0
ProxyServer unspecified
ProxyOverride *.local


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Pro 64 ビット (6.2, ビルド 9200) (18362.19h1_release.190318-1202)
SYSTEM_CPU Intel(R) Core(TM) i3-8100 CPU @ 3.60GHz (4 CPUs), ~3.6GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 4 SYSTEM_CORE_PHYSICS 4
SYSTEM_BIOS BIOS Date: 10/31/19 12:31:18 Ver: 05.0000C
SYSTEM_LANGUAGE 日本語 (地域設定: 日本語)
SYSTEM_MEMORY 16315.000MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 22315.000MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 465.760GB SYSTEM_FREEDISC_SPACE 338.633GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 256.171GB SYSTEM_FREEDISC_SPACE 184.996GB
SYSTEM_STORAGE E:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 3725.896GB SYSTEM_FREEDISC_SPACE 329.829GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS Radeon RX 580 Series
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP AMD Radeon Graphics Processor (0x67DF)
SYSTEM_GRAPHICS_MAKER Advanced Micro Devices, Inc.
SYSTEM_GRAPHICS_VRAM 8137.063 MB
SYSTEM_GRAPHICS_SHARED_VRAM 8157.500 MB
SYSTEM_GRAPHICS_DAC Internal DAC(400MHz)
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\Windows\System32\DriverStore\FileRepository\u0348309.inf_amd64_23535cba806b80cc\B348293\aticfx64.dll,C:\Windows\System32\DriverStore\FileRepository\u0348309.inf_amd64_23535cba806b80cc\B348293\aticfx64.dll,C:\Windows\System32\DriverStore\FileRepository\u0348309.inf_amd64_23535cba806b80cc\B348293\aticfx64.dll,C:\Windows\System32\DriverStore\FileRepository\u0348309.inf_amd64_23535cba806b80cc\B348293\amdxc64.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 26.20.13031.10003
SYSTEM_GRAPHICS_DRIVER_DATE 11/1/2019 09:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE 英語
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND ヘッドホン (SE-MJ553BT Stereo)
SYSTEM_SOUND_DEVICE_ID {5A4AFE25-4F3D-4752-BDCF-AB02B0F61FA0}
SYSTEM_SOUND_DEVICE_NAME BthA2dp.sys
SYSTEM_SOUND_DRIVER_VERSION 6.02.18362.0356
SYSTEM_SOUND_DRIVER_LANGUAGE 英語
SYSTEM_SOUND_DRIVER_DATE 9/3/2019 00:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME マウス
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME キーボード
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 109 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {25F16230-056A-11EA-8001444553540000}
SYSTEM_INPUT_NAME G502 HERO Gaming Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {25F3AC20-056A-11EA-8002444553540000}
SYSTEM_INPUT_NAME G502 HERO Gaming Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {25F3AC20-056A-11EA-8003444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {25F61D20-056A-11EA-8004444553540000}
SYSTEM_INPUT_NAME G502 HERO Gaming Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 652 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {25F61D20-056A-11EA-8005444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {25F61D20-056A-11EA-8006444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 652 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {25F88E20-056A-11EA-8007444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {25F88E20-056A-11EA-8008444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {25F88E20-056A-11EA-8009444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {25FAD810-056A-11EA-800A444553540000}
SYSTEM_INPUT_NAME G502 HERO Gaming Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

システムエラー2146697211が出ます - Google Chrome
電卓
電卓
メール
受信トレイ - LIVE ‎- メール
設定
設定
Microsoft Text Input Application
Microsoft Edge
Microsoft Edge
Microsoft Edge
Microsoft Store
Microsoft Store


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

バンダイナムコオンラインランチャー
Google Chrome
Intel(R) Ethernet Connection Driver
K-Lite Codec Pack 15.2.0 Standard
機動戦士ガンダムオンライン
Steam
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
セキュリティ申込・設定ツール
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005
Microsoft VC++ redistributables repacked.
インテル® チップセット デバイス ソフトウェア
FINAL FANTASY XIV ONLINE
AMD Settings
Google Update Helper
Microsoft Visual C++ 2017 Redistributable (x64) - 14.14.26429
Office 15 Click-to-Run Extensibility Component
Office 15 Click-to-Run Localization Component
APP Shop v1.0.41
Apple Software Update
Adobe Acrobat Reader DC - Japanese
Apple Application Support（32 ビット）
AMD Settings
Microsoft Visual C++ 2017 Redistributable (x86) - 14.10.25008
Microsoft Visual C++ 2017 x86 Minimum Runtime - 14.10.25008
Microsoft Visual C++ 2017 x86 Additional Runtime - 14.10.25008
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
Realtek High Definition Audio Driver
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005
AMD Software
Microsoft Office Home and Business 2013 - ja-jp
Microsoft Visual Studio 2010 Tools for Office Runtime (x64)
Microsoft Visual Studio 2010 Tools for Office Runtime (x64) Language Pack - 日本語
ACE COMBAT™ 7: SKIES UNKNOWN
Vulkan Run Time Libraries 1.1.70.0
Vulkan Run Time Libraries 1.1.70.0
WinRAR 5.71 (64-bit)
Microsoft Visual C++ 2017 x64 Minimum Runtime - 14.14.26429
AMD Settings
Catalyst Control Center Next Localization KO
iCloud Outlook
Intel(R) Management Engine Components
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
Catalyst Control Center Next Localization HU
Catalyst Control Center Next Localization FI
Catalyst Control Center Next Localization FR
Catalyst Control Center Next Localization TH
Intel(R) Management Engine Components
AMD Settings
Catalyst Control Center Next Localization CS
Intel(R) Rapid Storage Technology
Catalyst Control Center Next Localization DA
Catalyst Control Center Next Localization RU
Dynamic Application Loader Host Interface Service
Logicool G HUB
iCloud
AMD WVR64
Bonjour
Intel(R) Chipset Device Software
Intel® Optane™ Pinning Explorer Extensions
AMD User Experience Program Installer
Catalyst Control Center Next Localization TR
Apple Application Support（64 ビット）
Office 15 Click-to-Run Licensing Component
Intel(R) LMS
Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.21005
Microsoft VC++ redistributables repacked.
Microsoft Visual Studio 2010 Tools for Office Runtime (x64)
Catalyst Control Center Next Localization ES
Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.21005
Catalyst Control Center Next Localization SV
Catalyst Control Center Next Localization IT
セキュリティ対策ツール
Intel(R) Icls
Microsoft Visual C++ 2017 x64 Additional Runtime - 14.14.26429
Catalyst Control Center Next Localization CHT
AMD DVR64
Intel(R) OEM Extension
Microsoft Visual Studio 2010 Tools for Office Runtime (x64) Language Pack - JPN
Catalyst Control Center Next Localization DE
FINAL FANTASY XV BENCHMARK
Catalyst Control Center Next Localization EL
Catalyst Control Center Next Localization NO
AMD Problem Report Wizard
Catalyst Control Center Next Localization NL
Catalyst Control Center Next Localization BR
Catalyst Control Center Next Localization CHS
Catalyst Control Center Next Localization JA
Branding64
Intel(R) Management Engine Components
Intel(R) Rapid Storage Technology
Intel(R) Management Engine Driver
Catalyst Control Center Next Localization PL


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\Common Files\Apple\Apple Application Support\APSDaemon.exe 000026FC
C:\Program Files (x86)\Common Files\Apple\Apple Application Support\secd.exe 00002828
C:\Program Files (x86)\Common Files\Apple\Internet Services\AppleIEDAV.exe 00001AA0
C:\Program Files (x86)\Common Files\Apple\Internet Services\ApplePhotoStreams.exe 000029DC
C:\Program Files (x86)\Common Files\Apple\Internet Services\iCloudDrive.exe 00002A6C
C:\Program Files (x86)\Common Files\Apple\Internet Services\iCloudPhotos.exe 0000280C
C:\Program Files (x86)\Common Files\Apple\Internet Services\iCloudServices.exe 00002668
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe 00003038
C:\Program Files (x86)\NTTW\SECURITY\AMSP\module\10011\8.0.2070\8.0.2070\TmsaInstance64.exe 00001250
C:\Program Files (x86)\NTTW\SECURITY\SEC\UIFramework\Toolbar\chromeextension\NativeMessageHost\ToolbarNativeMsgHost.exe 00003AE8
C:\Program Files (x86)\NTTW\SECURITY\SEC\plugin\Pt\PtSessionAgent.exe 00001CCC
C:\Program Files (x86)\NTTW\SECURITY\UniClient\UiFrmWrk\uiSeAgnt.exe 00001424
C:\Program Files-GAME\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe 00000580
C:\Program Files-GAME\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 0000072C
C:\Program Files\AMD\CNext\CNext\AMDRSServ.exe 00002CA8
C:\Program Files\AMD\CNext\CNext\RadeonSettings.exe 00002B4C
C:\Program Files\AMD\CNext\CNext\amdow.exe 00002DA0
C:\Program Files\Intel\Intel(R) Rapid Storage Technology\IAStorIcon.exe 000031DC
C:\Program Files\LGHUB\lghub.exe 00002538
C:\Program Files\LGHUB\lghub_agent.exe 000024C8
C:\Program Files\LGHUB\logi_analytics_client.exe 00002878
C:\Program Files\WindowsApps\AppleInc.iTunes_12102.3.43028.0_x64__nzyj5cx40ttqa\AMDS64\AppleMobileDeviceProcess.exe 000023F4
C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.54.91.0_x64__kzf8qxf38zg5c\SkypeApp.exe 00001E28
C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.54.91.0_x64__kzf8qxf38zg5c\SkypeBackgroundHost.exe 00001FA4
C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.54.91.0_x64__kzf8qxf38zg5c\SkypeBridge\SkypeBridge.exe 00002274
C:\Program Files\WindowsApps\Microsoft.Windows.Photos_2019.19071.17920.0_x64__8wekyb3d8bbwe\Microsoft.Photos.exe 000035A4
C:\Program Files\WindowsApps\Microsoft.WindowsCalculator_10.1908.0.0_x64__8wekyb3d8bbwe\Calculator.exe 000030D8
C:\Program Files\WindowsApps\Microsoft.WindowsStore_11911.1001.9.0_x64__8wekyb3d8bbwe\WinStore.App.exe 000032E8
C:\Program Files\WindowsApps\Microsoft.YourPhone_1.19102.525.0_x64__8wekyb3d8bbwe\YourPhone.exe 00001E4C
C:\Program Files\WindowsApps\microsoft.windowscommunicationsapps_16005.12026.20368.0_x64__8wekyb3d8bbwe\HxOutlook.exe 000015B8
C:\Program Files\WindowsApps\microsoft.windowscommunicationsapps_16005.12026.20368.0_x64__8wekyb3d8bbwe\HxTsr.exe 0000321C
C:\Users\xxxx\AppData\Local\Microsoft\OneDrive\OneDrive.exe 0000241C
C:\Windows\Explorer.EXE 000010AC
C:\Windows\ImmersiveControlPanel\SystemSettings.exe 000036D8
C:\Windows\System32\IME\SHARED\imebroker.exe 000025E4
C:\Windows\System32\MicrosoftEdgeCP.exe 00002114
C:\Windows\System32\RtkAudUService64.exe 00001A58
C:\Windows\System32\RuntimeBroker.exe 000019FC
C:\Windows\System32\SecurityHealthSystray.exe 00001E6C
C:\Windows\System32\SystemSettingsBroker.exe 00002FA4
C:\Windows\System32\rundll32.exe 000011E8
C:\Windows\System32\smartscreen.exe 00003808
C:\Windows\System32\svchost.exe 00001334
C:\Windows\SystemApps\InputApp_cw5n1h2txyewy\WindowsInternal.ComposableShell.Experiences.TextInput.InputApp.exe 00003600
C:\Windows\SystemApps\Microsoft.MicrosoftEdge_8wekyb3d8bbwe\MicrosoftEdge.exe 00001F30
C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\RemindersServer.exe 00001E58
C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe 00001BD4
C:\Windows\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe 00001B18
C:\Windows\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 00001D18
C:\Windows\system32\ApplicationFrameHost.exe 00002D74
C:\Windows\system32\DllHost.exe 000035BC
C:\Windows\system32\MicrosoftEdgeSH.exe 0000215C
C:\Windows\system32\SearchFilterHost.exe 00003ABC
C:\Windows\system32\SettingSyncHost.exe 00001EF8
C:\Windows\system32\backgroundTaskHost.exe 00003700
C:\Windows\system32\browser_broker.exe 00002FC8
C:\Windows\system32\cmd.exe 0000271C
C:\Windows\system32\conhost.exe 00003A78
C:\Windows\system32\ctfmon.exe 00000E7C
C:\Windows\system32\rundll32.exe 00003EAC
C:\Windows\system32\schtasks.exe 00001C08
C:\Windows\system32\sihost.exe 00000C9C
C:\Windows\system32\svchost.exe 00001304
C:\Windows\system32\taskhostw.exe 00000D74
C:\Windows\system32\wbem\unsecapp.exe 00002774
D:\Program Files-その他\GPU-Z\GPU-Z.exe 00003CF4



ゲーム中はクライアントが落ちるような事はなく正常にプレイ出来ているのですが、漆黒のアップデート以降ゲームを終了するを選択するとフリーズして固まってしまいます。(ウィンドウモードやフルスクリーンモードとも同じ症状が発生)
OSの再インストールやSSDの交換などを行いましたが状況は変わらず手詰まりな状態です、そもそもがスペック不足なのか・・・、次はCPU(i3-8100→i5-9600)とグラボ(RX580→GeForce GTX1660 orRTX2060)買い替えを検討しています、今の状態で他に出来る事がないか模索していますアドバイス等あればお願いします。