Error 11023

[Renala]

Hi, I'm trying to update to todays patch, and ironically, I also got a new virus protection(Norton Virus protection 2012) and I'm not sure if they're interfering with another.

I had a fairly bad virus earlier that morning that I had to system restore to get rid of, and further scan with maelware bytes to clean some more. AT THAT TIME... I could log in. That was roughly.. 10am CST on monday the 26th. I went to town after that, and after doing chores and also getting the norton 2012, I came home ~2-3pm CST and I started to install norton, and when I finished, it was around 4-5pm. After when maintinence started. This is when I tried to start booting it up to download the update in advance.

Appon bootng FFXIV client up I get this error..

11023 Unable to access server for version check.(4:20455,20444,19901,13)


So, I start to tamper around, and talking to people to see if they can patch. I find out, they can. And its small, yada yada. So, its me. Ok, next step. Try and find the problem. So, I spend probably.. 10 hours? Yeah, right about 10 hours scouring these forums, Norton forums, and also Windows site, trying to find fixes for small things that *might* be causing the issue, and I am so baffled now.

Its only been happening since YESTERDAY, after getting home from the store, and (Maybe) after installing norton.

My computer is an HP, windows 7, model number p6616f. I have a NVIDIA GeForce 210 in this computer, and I have a low ping Cable/DSL internet.



Any help would be appreciated.


Edit. Added a lot more information according to "How to" post.

[Sophia]

Norton sucks

[Renala]

Better then getting hammered with virus after virus for 2 weeks straight due to not having live protection.

[Masamune1004]

I have less problems ever since i stopped using anti-virus programs ironically, virus free for a year, just don't be stupid.

[Xakery]

Hi, I'm trying to update to todays patch, and ironically, I also got a new virus protection(Norton Virus protection 2012) and I'm not sure if they're interfering with another.

I'm getting this on boot up..

11023 Unable to access server for version check.(4:20455,20444,19901,13)

Any help would be appreciated.

be sure norton isn't blocking ffxiv check and see if it is allowed or not or switch to another anti-virus program xD

[Renala]

be sure norton isn't blocking ffxiv check and see if it is allowed or not or switch to another anti-virus program xD

Ha.. Wish I knew where to find the blocking list/firewall settings. I've been looking for them for an hour or so now, and now am trying to look over their site. v.v

[Renala]

ok, so I've been working threw this all day now.. I now know it wasn't norton that is blocking it, instead, what I thought was it was traces of a zero access rootkit that must have been on my computer.. but the thing is still not working after a fix to that. I would really want to request some kind of help now.

edit: corrected wording.

[Renala]

Even more update... I uninstalled and reinstalled. I still cant update, and am getting the same error. :x

[Sophia]

Get rid of Norton and use Microsoft Security Essentials IMO it's much better and it isn't a resource pig

[Allendar_Makenshi]

Stop using Anti-virus at all and download your data more carefully . I never used Anti-Virus on Windows, ever