Blue Screen While Updating

[comju]

I first noticed something was weird when the new launcher was released. I had to switch it to the old launcher to download the update. Now with 5.11 using the new and the old launcher gives me the same result. Before 5.11 I could download patches with the old launcher with no issue.

Heres the system information from my computer (I reset everything on it yesterday):



-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\Julia\Documents
FINAL FANTASY XIV ONLINE D:\SquareEnix
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Pro 64-bit (6.2, Build 9200) (18362.19h1_release.190318-1202)
SYSTEM_CPU AMD Ryzen 5 2600 Six-Core Processor (12 CPUs), ~3.4GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 12 SYSTEM_CORE_PHYSICS 6
SYSTEM_BIOS BIOS Date: 10/16/19 10:51:46 Ver: 05.0000D
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 16316.121MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 19260.121MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 232.318GB SYSTEM_FREEDISC_SPACE 195.465GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 232.885GB SYSTEM_FREEDISC_SPACE 145.432GB
SYSTEM_STORAGE E:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 931.511GB SYSTEM_FREEDISC_SPACE 931.382GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS NVIDIA GeForce GTX 970
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP GeForce GTX 970
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 4043.500 MB
SYSTEM_GRAPHICS_SHARED_VRAM 8158.061 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (144Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nvddi.inf_amd64_4e453f2e021dc2f6\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvddi.inf_amd64_4e453f2e021dc2f6\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvddi.inf_amd64_4e453f2e021dc2f6\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvddi.inf_amd64_4e453f2e021dc2f6\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 26.21.0014.4120
SYSTEM_GRAPHICS_DRIVER_DATE 11/5/2019 19:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND Speakers (Logitech G433 Gaming Headset)
SYSTEM_SOUND_DEVICE_ID {B4702CAB-2DB9-4C6B-A1AF-2338B0FDD1FC}
SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys
SYSTEM_SOUND_DRIVER_VERSION 6.02.18362.0001
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 9/20/2019 00:00:00
SYSTEM_SOUND Digital Audio (S/PDIF) (High Definition Audio Device)
SYSTEM_SOUND_DEVICE_ID {D4AF2C7E-D1AF-4756-A869-1F19175797EE}
SYSTEM_SOUND_DEVICE_NAME HdAudio.sys
SYSTEM_SOUND_DRIVER_VERSION 6.02.18362.0356
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 9/4/2019 00:00:00
SYSTEM_SOUND Optix G24C (NVIDIA High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {FDD0C254-87CB-49DC-A374-AF1636465BEB}
SYSTEM_SOUND_DEVICE_NAME nvhda64v.sys
SYSTEM_SOUND_DRIVER_VERSION 1.03.0038.0021
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 6/21/2019 00:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {9938BB50-0586-11EA-8001444553540000}
SYSTEM_INPUT_NAME Razer Naga Trinity
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {9938BB50-0586-11EA-8002444553540000}
SYSTEM_INPUT_NAME G433 Gaming Headset
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 2 SYSTEM_GAMEPAD_BUTTON 6 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {9938BB50-0586-11EA-8003444553540000}
SYSTEM_INPUT_NAME Razer Naga Trinity
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {993B0540-0586-11EA-8004444553540000}
SYSTEM_INPUT_NAME Razer Naga Trinity
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {993B0540-0586-11EA-8005444553540000}
SYSTEM_INPUT_NAME Gaming Keyboard G910
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {993B0540-0586-11EA-8006444553540000}
SYSTEM_INPUT_NAME G433 Gaming Headset
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {993B0540-0586-11EA-8007444553540000}
SYSTEM_INPUT_NAME Razer Naga Trinity
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {993B0540-0586-11EA-8008444553540000}
SYSTEM_INPUT_NAME G433 Gaming Headset
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {993B0540-0586-11EA-8009444553540000}
SYSTEM_INPUT_NAME Gaming Keyboard G910
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {993B0540-0586-11EA-800A444553540000}
SYSTEM_INPUT_NAME Gaming Keyboard G910
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 7 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher
Blue Screen While Updating - Google Chrome
File Explorer
Microsoft Edge
Microsoft Edge
Microsoft Edge
Settings
Settings


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

Google Chrome
Steam
FINAL FANTASY XIV ONLINE
Microsoft Visual C++ 2017 Redistributable (x86) - 14.13.26020
Google Update Helper
Microsoft Visual C++ 2017 Redistributable (x64) - 14.13.26020
Microsoft Visual C++ 2017 x86 Additional Runtime - 14.13.26020
Microsoft Visual C++ 2017 x86 Minimum Runtime - 14.13.26020
Destiny 2
Microsoft Visual C++ 2017 x64 Minimum Runtime - 14.13.26020
NVIDIA Graphics Driver 441.20
NVIDIA Optimus Update 38.0.2.0
NVIDIA PhysX System Software 9.19.0218
NVIDIA HD Audio Driver 1.3.38.21
NVIDIA Install Application
NVIDIA Update Core
Microsoft Visual C++ 2017 x64 Additional Runtime - 14.13.26020


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\Google\Chrome\Application\chrome.exe 00002CD8
C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.54.85.0_x64__kzf8qxf38zg5c\SkypeApp.exe 00001EB4
C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.54.85.0_x64__kzf8qxf38zg5c\SkypeBackgroundHost.exe 0000203C
C:\Program Files\WindowsApps\Microsoft.YourPhone_1.19101.469.0_x64__8wekyb3d8bbwe\YourPhone.exe 00001348
C:\WINDOWS\Explorer.EXE 00002B34
C:\WINDOWS\system32\ApplicationFrameHost.exe 00001484
C:\WINDOWS\system32\MicrosoftEdgeSH.exe 0000231C
C:\WINDOWS\system32\browser_broker.exe 00000B30
C:\WINDOWS\system32\sihost.exe 0000283C
C:\WINDOWS\system32\svchost.exe 00002538
C:\WINDOWS\system32\taskhostw.exe 0000294C
C:\Windows\ImmersiveControlPanel\SystemSettings.exe 00001568
C:\Windows\System32\MicrosoftEdgeCP.exe 00002234
C:\Windows\System32\RuntimeBroker.exe 00001D84
C:\Windows\System32\SecurityHealthSystray.exe 00002154
C:\Windows\System32\smartscreen.exe 00001830
C:\Windows\SystemApps\Microsoft.MicrosoftEdge_8wekyb3d8bbwe\MicrosoftEdge.exe 00002288
C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe 00001C04
C:\Windows\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe 00001B10
D:\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe 00002F68
D:\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 00002C8C
D:\Steam\Steam.exe 00002434
D:\Steam\bin\cef\cef.win7\steamwebhelper.exe 00000A10