Blue Screen While Updating

[comju]

I've been getting BSOD while trying to update the game. I've tried updating drivers, updating windows, updating motherboard BIOS, uninstalling and trying to reinstall ffxiv, and resetting windows entirely. Each time the game starts to update for a few seconds but then my entire computer crashes/BSOD - even with fresh windows install.

I've also tried replacing my GPU and RAM (tried with MSI RX 5700 XT & another 2 sticks of 16GB RAM), but it still blue screens during the download. I'm not sure if it could be some other hardware issue causing this? Other games seem to run just fine though (I am able to download and run Destiny 2 through Steam with no crashing or performance issues).

=======specs========
CPU: AMD Ryzen 5 2600 6 Core
GPU: NVIDIA GeForce GTX 970
GPU Driver: NVIDIA Graphics Driver 441.20
RAM: Corsair 16GB DDR4 3000MHz
MOBO: ROG STRIX B450-F GAMING
Windows 10 Pro
Version 1909

[Dynratygus]

Good morning and thank you for visiting the Final Fantasy XIV Technical Support Forums.

Were any updates or changes made to the PC that coincide with the crash? How long have you been experiencing this? Could you post a system update? Simply go to the 'Config' option on the Final Fantasy XIV launcher and to the right of 'System Information' click on 'Display.'


Thank you for visiting the Final Fantasy XIV Technical Support Forums

[comju]

I first noticed something was weird when the new launcher was released. I had to switch it to the old launcher to download the update. Now with 5.11 using the new and the old launcher gives me the same result. Before 5.11 I could download patches with the old launcher with no issue.

Heres the system information from my computer (I reset everything on it yesterday):



-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\Julia\Documents
FINAL FANTASY XIV ONLINE D:\SquareEnix
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Pro 64-bit (6.2, Build 9200) (18362.19h1_release.190318-1202)
SYSTEM_CPU AMD Ryzen 5 2600 Six-Core Processor (12 CPUs), ~3.4GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 12 SYSTEM_CORE_PHYSICS 6
SYSTEM_BIOS BIOS Date: 10/16/19 10:51:46 Ver: 05.0000D
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 16316.121MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 19260.121MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 232.318GB SYSTEM_FREEDISC_SPACE 195.465GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 232.885GB SYSTEM_FREEDISC_SPACE 145.432GB
SYSTEM_STORAGE E:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 931.511GB SYSTEM_FREEDISC_SPACE 931.382GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS NVIDIA GeForce GTX 970
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP GeForce GTX 970
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 4043.500 MB
SYSTEM_GRAPHICS_SHARED_VRAM 8158.061 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (144Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nvddi.inf_amd64_4e453f2e021dc2f6\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvddi.inf_amd64_4e453f2e021dc2f6\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvddi.inf_amd64_4e453f2e021dc2f6\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvddi.inf_amd64_4e453f2e021dc2f6\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 26.21.0014.4120
SYSTEM_GRAPHICS_DRIVER_DATE 11/5/2019 19:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND Speakers (Logitech G433 Gaming Headset)
SYSTEM_SOUND_DEVICE_ID {B4702CAB-2DB9-4C6B-A1AF-2338B0FDD1FC}
SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys
SYSTEM_SOUND_DRIVER_VERSION 6.02.18362.0001
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 9/20/2019 00:00:00
SYSTEM_SOUND Digital Audio (S/PDIF) (High Definition Audio Device)
SYSTEM_SOUND_DEVICE_ID {D4AF2C7E-D1AF-4756-A869-1F19175797EE}
SYSTEM_SOUND_DEVICE_NAME HdAudio.sys
SYSTEM_SOUND_DRIVER_VERSION 6.02.18362.0356
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 9/4/2019 00:00:00
SYSTEM_SOUND Optix G24C (NVIDIA High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {FDD0C254-87CB-49DC-A374-AF1636465BEB}
SYSTEM_SOUND_DEVICE_NAME nvhda64v.sys
SYSTEM_SOUND_DRIVER_VERSION 1.03.0038.0021
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 6/21/2019 00:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {9938BB50-0586-11EA-8001444553540000}
SYSTEM_INPUT_NAME Razer Naga Trinity
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {9938BB50-0586-11EA-8002444553540000}
SYSTEM_INPUT_NAME G433 Gaming Headset
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 2 SYSTEM_GAMEPAD_BUTTON 6 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {9938BB50-0586-11EA-8003444553540000}
SYSTEM_INPUT_NAME Razer Naga Trinity
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {993B0540-0586-11EA-8004444553540000}
SYSTEM_INPUT_NAME Razer Naga Trinity
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {993B0540-0586-11EA-8005444553540000}
SYSTEM_INPUT_NAME Gaming Keyboard G910
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {993B0540-0586-11EA-8006444553540000}
SYSTEM_INPUT_NAME G433 Gaming Headset
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {993B0540-0586-11EA-8007444553540000}
SYSTEM_INPUT_NAME Razer Naga Trinity
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {993B0540-0586-11EA-8008444553540000}
SYSTEM_INPUT_NAME G433 Gaming Headset
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {993B0540-0586-11EA-8009444553540000}
SYSTEM_INPUT_NAME Gaming Keyboard G910
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {993B0540-0586-11EA-800A444553540000}
SYSTEM_INPUT_NAME Gaming Keyboard G910
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 7 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher
Blue Screen While Updating - Google Chrome
File Explorer
Microsoft Edge
Microsoft Edge
Microsoft Edge
Settings
Settings


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

Google Chrome
Steam
FINAL FANTASY XIV ONLINE
Microsoft Visual C++ 2017 Redistributable (x86) - 14.13.26020
Google Update Helper
Microsoft Visual C++ 2017 Redistributable (x64) - 14.13.26020
Microsoft Visual C++ 2017 x86 Additional Runtime - 14.13.26020
Microsoft Visual C++ 2017 x86 Minimum Runtime - 14.13.26020
Destiny 2
Microsoft Visual C++ 2017 x64 Minimum Runtime - 14.13.26020
NVIDIA Graphics Driver 441.20
NVIDIA Optimus Update 38.0.2.0
NVIDIA PhysX System Software 9.19.0218
NVIDIA HD Audio Driver 1.3.38.21
NVIDIA Install Application
NVIDIA Update Core
Microsoft Visual C++ 2017 x64 Additional Runtime - 14.13.26020


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\Google\Chrome\Application\chrome.exe 00002CD8
C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.54.85.0_x64__kzf8qxf38zg5c\SkypeApp.exe 00001EB4
C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.54.85.0_x64__kzf8qxf38zg5c\SkypeBackgroundHost.exe 0000203C
C:\Program Files\WindowsApps\Microsoft.YourPhone_1.19101.469.0_x64__8wekyb3d8bbwe\YourPhone.exe 00001348
C:\WINDOWS\Explorer.EXE 00002B34
C:\WINDOWS\system32\ApplicationFrameHost.exe 00001484
C:\WINDOWS\system32\MicrosoftEdgeSH.exe 0000231C
C:\WINDOWS\system32\browser_broker.exe 00000B30
C:\WINDOWS\system32\sihost.exe 0000283C
C:\WINDOWS\system32\svchost.exe 00002538
C:\WINDOWS\system32\taskhostw.exe 0000294C
C:\Windows\ImmersiveControlPanel\SystemSettings.exe 00001568
C:\Windows\System32\MicrosoftEdgeCP.exe 00002234
C:\Windows\System32\RuntimeBroker.exe 00001D84
C:\Windows\System32\SecurityHealthSystray.exe 00002154
C:\Windows\System32\smartscreen.exe 00001830
C:\Windows\SystemApps\Microsoft.MicrosoftEdge_8wekyb3d8bbwe\MicrosoftEdge.exe 00002288
C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe 00001C04
C:\Windows\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe 00001B10
D:\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe 00002F68
D:\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 00002C8C
D:\Steam\Steam.exe 00002434
D:\Steam\bin\cef\cef.win7\steamwebhelper.exe 00000A10

[Dynratygus]

Good afternoon and thank you for the reply.

Does this crash occur when a different program is run. When the crash occurs, is there an error message?

Thank you for visiting the Final Fantasy XIV Technical Support Forums

[comju]

I've only seen the crash happen with FFXIV. When it happens, the blue screen says "MEMORY_MANAGEMENT"

[YolBestBirdEver]

Hi hi,

a bluescreen while trying to update ffxiv can have multiple reasons, which don't have to be caused by ffxiv in particular.
The best way to help you is having the informations the bluescreen is containing *error code+parameters at best)
I used to have the problem that my PC would crash entirely as soon as i started ffxiv, turned out to be a mainboard issue, aka unrelated to the game itself, but only happening with the game and nowhere else.

[Dynratygus]

Good morning and thank you for the reply.

Could you try uninstalling and reinstalling and reinstalling Final Fantasy XIV? Please make sure you delete all Final Fantasy related files from the PC as well.

Thank you for visiting the Final Fantasy XIV Technical Support Forums

[Zeonx]

Make sure the faster ram stick is infront of the slower stick.

memtest or go to the event viewer get the bsod error code.