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  1. 11-12-2019 09:20 PM #1
    Smartcat101
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    Jun 2015
    Location
    Arkansas, USA
    Posts
    14
    Character
    Kiri Ulfang
    World
    Jenova
    Main Class
    Black Mage Lv 88

    first unable to download patch, now unable to connect to lobby

    ok so after fixing this "Unable to download patch files. [30413][25008][20495][20495]" error by using cyberghost vpn to download the patch. I now cannot log into my world.
    "The Lobby server connection has encountered an error: 2002"
    I'm at my wits end. FIX YOUR SHIT SQUARE ENIX
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  2. 11-13-2019 03:07 AM #2
    Dynratygus
    Moderator Dynratygus's Avatar
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    Good morning and thank you for posting in the Final Fantasy XIV Technical Support Forums.

    Are you using the VPN when connecting to the game? If so, can you try logging in without it? Are you connected directly to the router or are you using WiFi?

    Thank you for visiting the Final Fantasy XIV Technical Support Forums
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  3. 11-13-2019 07:54 PM #3
    Smartcat101
    Player
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    Join Date
    Jun 2015
    Location
    Arkansas, USA
    Posts
    14
    Character
    Kiri Ulfang
    World
    Jenova
    Main Class
    Black Mage Lv 88
    It will not allow me to play without the vpn. I tried again today without it and got the same error. Unable to connect to lobby 2002. I reconnected my vpn to a usa server and logged in without any issues.
    Playing with a direct connection to my router, no wifi. Windows 7 64bit. NBN max speed package with internode. All drivers up to date. not sure what other information is even valid since this seems to be location issue judging by the fact it seems to only effect australians and other Oceania players.
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  4. 11-13-2019 09:00 PM #4
    Skiametric
    Player
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    Nov 2014
    Location
    Gridania
    Posts
    29
    Character
    M'ilosz Thelgasch
    World
    Ravana
    Main Class
    Red Mage Lv 80
    I wonder if it's Internode? They're my ISP too.
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  5. 11-13-2019 10:52 PM #5
    Chross
    Player
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    Sep 2013
    Posts
    11
    Character
    Chross Agito
    World
    Excalibur
    Main Class
    Gladiator Lv 70
    Using aussie broadband, was working perfectly until 5.11.
    Was having problem patching during 5.1 but miraculously managed to downloaded it without doing anything.
    But not so lucky this time... Can't even download patch even with ghostvpn....
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  6. 11-14-2019 07:13 AM #6
    Einmimiria
    Moderator Einmimiria's Avatar
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    Thank you for the reply Smartcat101.

    Unfortunately, if you need the use of a VPN to connect to the game server, then you are likely running into a routing issue along your way to the server. The VPN is taking you along a different route that avoids these issues. In this case, I'd suggest contacting your ISP and making a report with them.

    Thank you for visiting the Final Fantasy XIV Technical Support Forums.
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  7. 11-28-2019 07:35 AM #7
    Dynratygus
    Moderator Dynratygus's Avatar
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    Thank you for posting in the Final Fantasy XIV Technical Support Forums.

    Due to no response from the original poster, this thread will be moved to 'Closed Concerns.' If anyone is still having this particular problem, please create a new thread and we will assist you in any way we can.

    Thank you for visiting the Final Fantasy XIV Technical Support Forums.
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