Thread: Unplayable Since 5.1 - DirectX Crashing (9 and 11)

So I did the ultimate cleanup: I completely reinstalled Windows 10 on my PC.

I was able to log on perfectly fine, no errors, then suddenly while testing teleporting and running a trust dungeon (to test the limits of my fix) the game crashed with no error popup. However, I caught the Windows Event Viewer error and I think it reveals some interesting info:

Event 1000, Application Error

Faulting application name: ffxiv_dx11.exe, version: 1.0.0.0, time stamp: 0x5db09236
Faulting module name: ntdll.dll, version: 10.0.18362.418, time stamp: 0x99ca0526
Exception code: 0xc0000374
Fault offset: 0x00000000000f9269
Faulting process id: 0x38cc
Faulting application start time: 0x01d5952443f16227
Faulting application path: D:\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\game\ffxiv_dx11.exe
Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll
Report Id: 24918957-7eed-4358-bcb1-9d504ebf6487
Faulting package full name:
Faulting package-relative application ID:

Event 1001, Windows Error Reporting

Fault bucket 2188958926177909349, type 5
Event Name: FaultTolerantHeap
Response: Not available
Cab Id: 0

Problem signature:
P1: ffxiv_dx11.exe
P2: 1.0.0.0
P3: 5DB09236
P4: ffffbaad
P5:
P6:
P7:
P8:
P9:
P10:

Attached files:
\\?\C:\WINDOWS\SERVIC~3\LOCALS~1\AppData\Local\Temp\FTH4BB6.tmp\fthempty.txt
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER4BB7.tmp.WERInternalMetadata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER4BC8.tmp.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER4BD5.tmp.csv
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER4BF6.tmp.txt

These files may be available here:


Analysis symbol:
Rechecking for solution: 0
Report Id: eeef9b99-2812-4963-b149-4fe11cf7bade
Report Status: 268435456
Hashed bucket: de9c1c083fc158547e60be8bb6c13a65
Cab Guid: 0

Event 1001, Windows Error Reporting

Fault bucket 2004230125044483889, type 4
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: ffxiv_dx11.exe
P2: 1.0.0.0
P3: 5db09236
P4: StackHash_0c7b
P5: 10.0.18362.418
P6: 99ca0526
P7: c0000374
P8: PCH_40_FROM_ntdll+0x000000000009CC14
P9:
P10:

Attached files:
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER4C33.tmp.dmp
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER4D6D.tmp.WERInternalMetadata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER4D7D.tmp.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER4D7D.tmp.csv
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER4D9E.tmp.txt

These files may be available here:
\\?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_ffxiv_dx11.exe_369b5b7f07841ae98c5a170eef9edc9e3d361_221d6760_4bcbbcbe-c83f-4779-8b36-5f35959cc19b

Analysis symbol:
Rechecking for solution: 0
Report Id: 24918957-7eed-4358-bcb1-9d504ebf6487
Report Status: 268435456
Hashed bucket: 605617cf50c947f19bd074ae0b69c731
Cab Guid: 0

Report.wer

Version=1
EventType=APPCRASH
EventTime=132175752095980919
ReportType=2
Consent=1
UploadTime=132175752099798701
ReportStatus=268435456
ReportIdentifier=4bcbbcbe-c83f-4779-8b36-5f35959cc19b
IntegratorReportIdentifier=24918957-7eed-4358-bcb1-9d504ebf6487
Wow64Host=34404
NsAppName=ffxiv_dx11.exe
OriginalFilename=ffxiv.exe
AppSessionGuid=000038cc-0001-0003-2762-f1432495d501
TargetAppId=W:0000da39a3ee5e6b4b0d3255bfef95601890afd80709!0000da39a3ee5e6b4b0d3255bfef95601890afd80709!ffxiv_dx11.exe
TargetAppVer=2019//10//23:17:47:34!1e3432d!ffxiv_dx11.exe
BootId=4294967295
ServiceSplit=1561850273
TargetAsId=713
UserImpactVector=808465200
IsFatal=1
EtwNonCollectReason=1
Response.BucketId=605617cf50c947f19bd074ae0b69c731
Response.BucketTable=4
Response.LegacyBucketId=2004230125044483889
Response.type=4
Sig[0].Name=Application Name
Sig[0].Value=ffxiv_dx11.exe
Sig[1].Name=Application Version
Sig[1].Value=1.0.0.0
Sig[2].Name=Application Timestamp
Sig[2].Value=5db09236
Sig[3].Name=Fault Module Name
Sig[3].Value=StackHash_0c7b
Sig[4].Name=Fault Module Version
Sig[4].Value=10.0.18362.418
Sig[5].Name=Fault Module Timestamp
Sig[5].Value=99ca0526
Sig[6].Name=Exception Code
Sig[6].Value=c0000374
Sig[7].Name=Exception Offset
Sig[7].Value=PCH_40_FROM_ntdll+0x000000000009CC14
DynamicSig[1].Name=OS Version
DynamicSig[1].Value=10.0.18362.2.0.0.768.101
DynamicSig[2].Name=Locale ID
DynamicSig[2].Value=1033
DynamicSig[22].Name=Additional Information 1
DynamicSig[22].Value=0c7b
DynamicSig[23].Name=Additional Information 2
DynamicSig[23].Value=0c7b0331b9ea7ba34e7d4d697bc239e7
DynamicSig[24].Name=Additional Information 3
DynamicSig[24].Value=1c2a
DynamicSig[25].Name=Additional Information 4
DynamicSig[25].Value=1c2a0c3fc872849c4aa06f870872fb78
UI[2]=D:\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\game\ffxiv_dx11.exe
LoadedModule[0]=D:\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\game\ffxiv_dx11.exe
LoadedModule[1]=C:\WINDOWS\SYSTEM32\ntdll.dll
LoadedModule[2]=C:\WINDOWS\System32\KERNEL32.DLL
LoadedModule[3]=C:\WINDOWS\System32\KERNELBASE.dll
LoadedModule[4]=C:\WINDOWS\SYSTEM32\apphelp.dll
LoadedModule[5]=C:\WINDOWS\System32\IMM32.dll
LoadedModule[6]=C:\WINDOWS\System32\USER32.dll
LoadedModule[7]=C:\WINDOWS\System32\win32u.dll
LoadedModule[8]=C:\WINDOWS\System32\GDI32.dll
LoadedModule[9]=C:\WINDOWS\System32\gdi32full.dll
LoadedModule[10]=C:\WINDOWS\System32\msvcp_win.dll
LoadedModule[11]=C:\WINDOWS\System32\ucrtbase.dll
LoadedModule[12]=C:\WINDOWS\System32\ADVAPI32.dll
LoadedModule[13]=C:\WINDOWS\System32\msvcrt.dll
LoadedModule[14]=C:\WINDOWS\System32\sechost.dll
LoadedModule[15]=C:\WINDOWS\System32\RPCRT4.dll
LoadedModule[16]=C:\WINDOWS\System32\ole32.dll
LoadedModule[17]=C:\WINDOWS\System32\combase.dll
LoadedModule[18]=C:\WINDOWS\System32\bcryptPrimitives.dll
LoadedModule[19]=C:\WINDOWS\System32\WS2_32.dll
LoadedModule[20]=C:\WINDOWS\System32\PSAPI.DLL
LoadedModule[21]=C:\WINDOWS\SYSTEM32\DINPUT8.dll
LoadedModule[22]=C:\WINDOWS\System32\CRYPT32.dll
LoadedModule[23]=C:\WINDOWS\SYSTEM32\WINMM.dll
LoadedModule[24]=C:\WINDOWS\System32\MSASN1.dll
LoadedModule[25]=D:\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\game\d3d11.dll
LoadedModule[26]=C:\WINDOWS\System32\WINTRUST.dll
LoadedModule[27]=C:\WINDOWS\System32\imagehlp.dll
LoadedModule[28]=C:\WINDOWS\SYSTEM32\WINHTTP.dll
LoadedModule[29]=C:\WINDOWS\SYSTEM32\dbghelp.dll
LoadedModule[30]=C:\WINDOWS\System32\SHELL32.dll
LoadedModule[31]=C:\WINDOWS\System32\cfgmgr32.dll
LoadedModule[32]=C:\WINDOWS\WinSxS\amd64_microsoft.windows.common-controls_6595b64144ccf1df_5.82.18362.449_none_2a26bd6c466ab812\COMCTL32.dll
LoadedModule[33]=C:\WINDOWS\System32\shcore.dll
LoadedModule[34]=C:\WINDOWS\SYSTEM32\WMVCore.DLL
LoadedModule[35]=C:\WINDOWS\System32\OLEAUT32.dll
LoadedModule[36]=C:\WINDOWS\System32\windows.storage.dll
LoadedModule[37]=C:\WINDOWS\SYSTEM32\IPHLPAPI.DLL
LoadedModule[38]=C:\WINDOWS\System32\profapi.dll
LoadedModule[39]=C:\WINDOWS\System32\powrprof.dll
LoadedModule[40]=C:\WINDOWS\SYSTEM32\winmmbase.dll
LoadedModule[41]=C:\WINDOWS\System32\UMPDC.dll
LoadedModule[42]=C:\WINDOWS\System32\shlwapi.dll
LoadedModule[43]=C:\WINDOWS\System32\kernel.appcore.dll
LoadedModule[44]=C:\WINDOWS\System32\cryptsp.dll
LoadedModule[45]=C:\WINDOWS\SYSTEM32\VERSION.dll
LoadedModule[46]=C:\WINDOWS\SYSTEM32\dxgi.dll
LoadedModule[47]=C:\WINDOWS\SYSTEM32\WININET.dll
LoadedModule[48]=C:\WINDOWS\SYSTEM32\WMASF.DLL
LoadedModule[49]=C:\WINDOWS\SYSTEM32\mfperfhelper.dll
LoadedModule[50]=C:\WINDOWS\SYSTEM32\dxcore.dll
LoadedModule[51]=C:\WINDOWS\SYSTEM32\dbgcore.DLL
LoadedModule[52]=C:\WINDOWS\SYSTEM32\inputhost.dll
LoadedModule[53]=C:\WINDOWS\SYSTEM32\wintypes.dll
LoadedModule[54]=C:\WINDOWS\SYSTEM32\CoreMessaging.dll
LoadedModule[55]=C:\WINDOWS\SYSTEM32\CoreUIComponents.dll
LoadedModule[56]=C:\WINDOWS\SYSTEM32\PROPSYS.dll
LoadedModule[57]=C:\WINDOWS\SYSTEM32\ntmarta.dll
LoadedModule[58]=C:\WINDOWS\system32\uxtheme.dll
LoadedModule[59]=C:\WINDOWS\SYSTEM32\SspiCli.dll
LoadedModule[60]=C:\WINDOWS\SYSTEM32\XInput1_3.dll
LoadedModule[61]=C:\WINDOWS\System32\SETUPAPI.dll
LoadedModule[62]=C:\WINDOWS\System32\bcrypt.dll
LoadedModule[63]=D:\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\game\XInputXIV3.dll
LoadedModule[64]=C:\WINDOWS\System32\MSCTF.dll
LoadedModule[65]=C:\WINDOWS\SYSTEM32\TextInputFramework.dll
LoadedModule[66]=C:\WINDOWS\SYSTEM32\iertutil.dll
LoadedModule[67]=C:\WINDOWS\system32\d3d11.dll
LoadedModule[68]=C:\WINDOWS\System32\DriverStore\FileRepository\nvmii.inf_amd64_15be8d180b25c467\nvldumdx.dll
LoadedModule[69]=C:\WINDOWS\system32\rsaenh.dll
LoadedModule[70]=C:\WINDOWS\SYSTEM32\CRYPTBASE.dll
LoadedModule[71]=C:\WINDOWS\System32\DriverStore\FileRepository\nvmii.inf_amd64_15be8d180b25c467\nvwgf2umx.dll
LoadedModule[72]=C:\WINDOWS\SYSTEM32\cryptnet.dll
LoadedModule[73]=C:\WINDOWS\system32\nvspcap64.dll
LoadedModule[74]=C:\WINDOWS\SYSTEM32\ondemandconnroutehelper.dll
LoadedModule[75]=C:\WINDOWS\system32\mswsock.dll
LoadedModule[76]=C:\WINDOWS\System32\NSI.dll
LoadedModule[77]=C:\WINDOWS\SYSTEM32\WINNSI.DLL
LoadedModule[78]=C:\WINDOWS\SYSTEM32\urlmon.dll
LoadedModule[79]=C:\WINDOWS\SYSTEM32\DNSAPI.dll
LoadedModule[80]=C:\Windows\System32\rasadhlp.dll
LoadedModule[81]=C:\WINDOWS\System32\fwpuclnt.dll
LoadedModule[82]=C:\WINDOWS\system32\schannel.DLL
LoadedModule[83]=C:\WINDOWS\SYSTEM32\mskeyprotect.dll
LoadedModule[84]=C:\WINDOWS\SYSTEM32\ncrypt.dll
LoadedModule[85]=C:\WINDOWS\SYSTEM32\NTASN1.dll
LoadedModule[86]=C:\WINDOWS\SYSTEM32\DPAPI.DLL
LoadedModule[87]=C:\WINDOWS\system32\ncryptsslp.dll
LoadedModule[88]=C:\WINDOWS\SYSTEM32\nvapi64.dll
LoadedModule[89]=C:\WINDOWS\SYSTEM32\HID.DLL
LoadedModule[90]=C:\WINDOWS\SYSTEM32\DEVOBJ.dll
LoadedModule[91]=D:\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\game\SoundCoreBridge.dll
LoadedModule[92]=C:\WINDOWS\SYSTEM32\XAudio2_8.dll
LoadedModule[93]=C:\WINDOWS\SYSTEM32\xaudio2_9.DLL
LoadedModule[94]=C:\WINDOWS\SYSTEM32\MMDevAPI.DLL
LoadedModule[95]=C:\WINDOWS\SYSTEM32\AVRT.dll
LoadedModule[96]=C:\WINDOWS\System32\clbcatq.dll
LoadedModule[97]=C:\WINDOWS\SYSTEM32\AUDIOSES.DLL
LoadedModule[98]=C:\WINDOWS\SYSTEM32\resourcepolicyclient.dll
LoadedModule[99]=C:\WINDOWS\SYSTEM32\dwmapi.dll
LoadedModule[100]=C:\WINDOWS\SYSTEM32\dhcpcsvc6.DLL
LoadedModule[101]=C:\WINDOWS\SYSTEM32\dhcpcsvc.DLL
LoadedModule[102]=D:\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\game\bink2w64.dll
LoadedModule[103]=C:\WINDOWS\SYSTEM32\DSOUND.DLL
LoadedModule[104]=C:\WINDOWS\system32\napinsp.dll
LoadedModule[105]=C:\WINDOWS\system32\pnrpnsp.dll
LoadedModule[106]=C:\WINDOWS\system32\wshbth.dll
LoadedModule[107]=C:\WINDOWS\system32\NLAapi.dll
LoadedModule[108]=C:\WINDOWS\System32\winrnr.dll
LoadedModule[109]=C:\WINDOWS\SYSTEM32\d3dcompiler_47.dll
State[0].Key=Transport.DoneStage1
State[0].Value=1
OsInfo[0].Key=vermaj
OsInfo[0].Value=10
OsInfo[1].Key=vermin
OsInfo[1].Value=0
OsInfo[2].Key=verbld
OsInfo[2].Value=18362
OsInfo[3].Key=ubr
OsInfo[3].Value=449
OsInfo[4].Key=versp
OsInfo[4].Value=0
OsInfo[5].Key=arch
OsInfo[5].Value=9
OsInfo[6].Key=lcid
OsInfo[6].Value=1033
OsInfo[7].Key=geoid
OsInfo[7].Value=244
OsInfo[8].Key=sku
OsInfo[8].Value=101
OsInfo[9].Key=domain
OsInfo[9].Value=0
OsInfo[10].Key=prodsuite
OsInfo[10].Value=768
OsInfo[11].Key=ntprodtype
OsInfo[11].Value=1
OsInfo[12].Key=platid
OsInfo[12].Value=10
OsInfo[13].Key=sr
OsInfo[13].Value=0
OsInfo[14].Key=tmsi
OsInfo[14].Value=86
OsInfo[15].Key=osinsty
OsInfo[15].Value=1
OsInfo[16].Key=iever
OsInfo[16].Value=11.418.18362.0-11.0.155
OsInfo[17].Key=portos
OsInfo[17].Value=0
OsInfo[18].Key=ram
OsInfo[18].Value=16227
OsInfo[19].Key=svolsz
OsInfo[19].Value=453
OsInfo[20].Key=wimbt
OsInfo[20].Value=0
OsInfo[21].Key=blddt
OsInfo[21].Value=190318
OsInfo[22].Key=bldtm
OsInfo[22].Value=1202
OsInfo[23].Key=bldbrch
OsInfo[23].Value=19h1_release
OsInfo[24].Key=bldchk
OsInfo[24].Value=0
OsInfo[25].Key=wpvermaj
OsInfo[25].Value=0
OsInfo[26].Key=wpvermin
OsInfo[26].Value=0
OsInfo[27].Key=wpbuildmaj
OsInfo[27].Value=0
OsInfo[28].Key=wpbuildmin
OsInfo[28].Value=0
OsInfo[29].Key=osver
OsInfo[29].Value=10.0.18362.449.amd64fre.19h1_release.190318-1202
OsInfo[30].Key=buildflightid
OsInfo[31].Key=edition
OsInfo[31].Value=Core
OsInfo[32].Key=ring
OsInfo[32].Value=Retail
OsInfo[33].Key=expid
OsInfo[34].Key=containerid
OsInfo[35].Key=containertype
OsInfo[36].Key=edu
OsInfo[36].Value=0
FriendlyEventName=Stopped working
ConsentKey=APPCRASH
AppName=FINAL FANTASY XIV
AppPath=D:\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\game\ffxiv_dx11.exe
NsPartner=windows
NsGroup=windows8
ApplicationIdentity=161992FCDC9321935FF213D9F51FBD94
MetadataHash=807785550

Looking up "FaultTolerantHeap" I got a few hits on next steps for troubleshooting. However, I would must appreciate some attention/assistance from Square Enix tech support for this now 1 week long issue!