Unplayable Since 5.1 - DirectX Crashing (9 and 11)

**kejoca** · 11-06-2019 10:58 AM

I primarily have been posting my issues and troubleshooting on this thread (http://forum.square-enix.com/ffxiv/t...ectX-11-Errors) but I am moving my issue here to keep it clean on what I've done to try and get back into the game.

I have already submitted two tickets through the support system and receiving a canned answer for both telling me to lower my settings and if that doesn't work, post here. So here I am, posting here.

PROBLEM: Since the 5.1 patch, my game has been crashing randomly sometimes with a list of DirectX or other dll errors or sometimes no popup at all. I did not have these issues prior to 5.1. The game appears to crash more frequently when transitioning to/from a loading screen (most times DURING the loading screen) or when transitioning to/from a cutscene.

The first instance of this problem was when I tried to enter the Grand Cosmos 5.1 MSQ dungeon (10/30/2019). Every single time I'd try to enter the dungeon, the game would crash with a black screen showing "Light Party" but never loading. The error typically was a DirectX popup.

Avoiding entering Grand Cosmos, I was able to go about normal gameplay. The second instance of this problem occurred when I attempted to teleport to Rak'tika Woods and crashed during the loading screen (11/1/2019). Whenever I attempted to log back on, I'd immediately crash with no popup--just an instant crash to desktop.

I was able to play consistently for a few hours on 11/2/2019 after reinstalling the game, turning on compatibility mode, and adding a "dxgi.dll" file from a shader to the "game" folder, but the game returned to being unstable later that day. The game CONSISTENTLY crashed whenever I tried to use the aesthetician and accept the changes. Clicking on the checkmark and saying I was done led to an immediate crash (with and without dll errors).

Finally, on 11/3/2019, I crashed in the middle of a trial roulette and have been unable to log back on and stay on for more than a couple minutes. Most times I crash immediately upon logging in. I NEVER crash on the Character Selection screen--only when logging in and continuing.

At this point, the game is completely unplayable. I love this game and looked forward to playing it every day after work, but now it's a source of misery at the futility of the situation. I would really appreciate some attention being paid to this problem as I am certainly not the only one experiencing DirectX issues since 5.1.

TROUBLESHOOTING COMPLETED:
- A complete reinstall of FFXIV
- Tried DirectX9 and DirectX 11 modes
- Turned off all overlays
- Updated graphics driver to latest
- Rolled back graphics driver to pre-5.1 state
- Updated Windows Updates to latest
- Rolled back Windows Updates to pre-5.1 state
- Turned graphics settings down to lowest/highest
- Changed max fps to 90, lower, and variable (100Hz max)
- Compatibility Mode enabled for ffxiv.exe, ffxiv_dx11.exe, ffxivboot.exe, and ffxivboot64.exe set to Window 7/8
- Run as Administrator Mode enabled for ffxiv.exe, ffxiv_dx11.exe, ffxivboot.exe, and ffxivboot64.exe
- Fullscreen Optimizations disabled for ffxiv.exe, ffxiv_dx11.exe, ffxivboot.exe, and ffxivboot64.exe
- Game folder moved and ran on HDD and SSD
- Added then removed a dxgi.dll file into the "game" folder (solution provided by shader forum)
- Changed to fullscreen/windowed fullscreen/windowed modes
- Added Windows Defender inbound rules allowing FFXIV-specific exe's (solution provided by Modern Warfare forum)
- sfc /scannow returned with no errors
- Clean boot allowed me to log on, but teleporting still resulted in a crash
- Checked hard drives (ChkDsk) for errors
- Reinstalled Windows 10

SYSTEM INFORMATION:
-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\keely\Documents
FINAL FANTASY XIV ONLINE D:\SquareEnix
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified

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-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher
Technical Support - Post New Thread - Google Chrome
Event Viewer
C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_ffxiv_dx11.exe_390e94abf767c52dbd49421758bfd584bf73a9d_221d6760_c3f6ef62-36d1-4983-9668-71f4751269af\Report.wer - Notepad++
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Microsoft Text Input Application
Microsoft Store
Microsoft Store

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MSI App Player
Destiny 2
Dropbox
Logi Firmware Update Tool for C930e
Glary Utilities 5.130
Google Chrome
MSI Feature Navigator
Battery Calibration
Help Desk
BurnRecovery
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Logitech Camera Settings
Norton 360
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OBS Studio
Xiph.Org Open Codecs 0.85.17777
OpenAL
Origin
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Samsung Portable SSD Software
Steam
Intel(R) Wireless Bluetooth(R)
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
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FINAL FANTASY XIV ONLINE
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Thunderbolt™ Software
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Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
Intel® Driver & Support Assistant
Microsoft XNA Framework Redistributable 4.0 Refresh
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Intel® Software Installer
Intel(R) Chipset Device Software
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Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161
Intel(R) Chipset Device Software
Microsoft VC++ redistributables repacked.
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ViGEm Bus Driver
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Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.21005
Microsoft Visual C++ 2019 X64 Minimum Runtime - 14.23.27820
Microsoft Visual C++ 2005 Redistributable (x64)
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NVIDIA Graphics Driver 441.12
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Intel(R) Management Engine Components
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Intel® Optane™ Pinning Explorer Extensions
Intel(R) Computing Improvement Program

-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

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C:\Windows\System32\smartscreen.exe 00003634
C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe 000024A4
D:\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher64.exe 00005230
D:\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 0000316C

**kejoca** · 11-06-2019 11:00 AM

Windows Event Viewer report after crashing while attempting to log in:

Fault bucket 1505254291812378804, type 4
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: ffxiv_dx11.exe
P2: 1.0.0.0
P3: 5db09236
P4: StackHash_f3ab
P5: 10.0.18362.418
P6: 99ca0526
P7: c0000374
P8: PCH_4A_FROM_ntdll+0x000000000009CC14
P9:
P10:

Attached files:
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERF3AE.tmp.dmp
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERF49A.tmp.WERInternalMetadata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERF4AA.tmp.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERF4A8.tmp.csv
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERF4C8.tmp.txt

These files may be available here:
\\?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_ffxiv_dx11.exe_390e94abf767c52dbd49421758bfd584bf73a9d_221d6760_c3f6ef62-36d1-4983-9668-71f4751269af

Analysis symbol:
Rechecking for solution: 0
Report Id: 12030c34-5f10-462e-863f-8c00b2b3b6f3
Report Status: 268435456
Hashed bucket: a1731ab4e2a9d43ec4e3bccda01be8b4
Cab Guid: 0

Version=1
EventType=APPCRASH
EventTime=132174768499470359
ReportType=2
Consent=1
UploadTime=132174768502448432
ReportStatus=268435456
ReportIdentifier=c3f6ef62-36d1-4983-9668-71f4751269af
IntegratorReportIdentifier=12030c34-5f10-462e-863f-8c00b2b3b6f3
Wow64Host=34404
NsAppName=ffxiv_dx11.exe
OriginalFilename=ffxiv.exe
AppSessionGuid=0000514c-0001-0007-9743-77434094d501
TargetAppId=W:0000da39a3ee5e6b4b0d3255bfef95601890afd80709!0000da39a3ee5e6b4b0d3255bfef95601890afd80709!ffxiv_dx11.exe
TargetAppVer=2019//10//23:17:47:34!1e3432d!ffxiv_dx11.exe
BootId=4294967295
ServiceSplit=4277399969
TargetAsId=4111
UserImpactVector=269497136
IsFatal=1
EtwNonCollectReason=1
Response.BucketId=a1731ab4e2a9d43ec4e3bccda01be8b4
Response.BucketTable=4
Response.LegacyBucketId=1505254291812378804
Response.type=4
Sig[0].Name=Application Name
Sig[0].Value=ffxiv_dx11.exe
Sig[1].Name=Application Version
Sig[1].Value=1.0.0.0
Sig[2].Name=Application Timestamp
Sig[2].Value=5db09236
Sig[3].Name=Fault Module Name
Sig[3].Value=StackHash_f3ab
Sig[4].Name=Fault Module Version
Sig[4].Value=10.0.18362.418
Sig[5].Name=Fault Module Timestamp
Sig[5].Value=99ca0526
Sig[6].Name=Exception Code
Sig[6].Value=c0000374
Sig[7].Name=Exception Offset
Sig[7].Value=PCH_4A_FROM_ntdll+0x000000000009CC14
DynamicSig[1].Name=OS Version
DynamicSig[1].Value=10.0.18362.2.0.0.768.101
DynamicSig[2].Name=Locale ID
DynamicSig[2].Value=1033
DynamicSig[22].Name=Additional Information 1
DynamicSig[22].Value=f3ab
DynamicSig[23].Name=Additional Information 2
DynamicSig[23].Value=f3ab4af1e7c7916692641fbc9a5ac54e
DynamicSig[24].Name=Additional Information 3
DynamicSig[24].Value=8d45
DynamicSig[25].Name=Additional Information 4
DynamicSig[25].Value=8d458aaa337c128a393d1b67528f1da0
UI[2]=D:\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\game\ffxiv_dx11.exe
LoadedModule[0]=D:\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\game\ffxiv_dx11.exe
LoadedModule[1]=C:\WINDOWS\SYSTEM32\ntdll.dll
LoadedModule[2]=C:\WINDOWS\System32\KERNEL32.DLL
LoadedModule[3]=C:\WINDOWS\System32\KERNELBASE.dll
LoadedModule[4]=C:\WINDOWS\SYSTEM32\apphelp.dll
LoadedModule[5]=C:\WINDOWS\SYSTEM32\AcLayers.DLL
LoadedModule[6]=C:\WINDOWS\System32\msvcrt.dll
LoadedModule[7]=C:\WINDOWS\System32\USER32.dll
LoadedModule[8]=C:\WINDOWS\System32\win32u.dll
LoadedModule[9]=C:\WINDOWS\System32\GDI32.dll
LoadedModule[10]=C:\WINDOWS\System32\gdi32full.dll
LoadedModule[11]=C:\WINDOWS\System32\msvcp_win.dll
LoadedModule[12]=C:\WINDOWS\System32\ucrtbase.dll
LoadedModule[13]=C:\WINDOWS\System32\SHLWAPI.dll
LoadedModule[14]=C:\WINDOWS\System32\combase.dll
LoadedModule[15]=C:\WINDOWS\System32\RPCRT4.dll
LoadedModule[16]=C:\WINDOWS\System32\bcryptPrimitives.dll
LoadedModule[17]=C:\WINDOWS\System32\ADVAPI32.dll
LoadedModule[18]=C:\WINDOWS\System32\sechost.dll
LoadedModule[19]=C:\WINDOWS\SYSTEM32\sfc.dll
LoadedModule[20]=C:\WINDOWS\SYSTEM32\WINSPOOL.DRV
LoadedModule[21]=C:\WINDOWS\System32\kernel.appcore.dll
LoadedModule[22]=C:\WINDOWS\System32\bcrypt.dll
LoadedModule[23]=C:\WINDOWS\SYSTEM32\PROPSYS.dll
LoadedModule[24]=C:\WINDOWS\System32\OLEAUT32.dll
LoadedModule[25]=C:\WINDOWS\System32\shcore.dll
LoadedModule[26]=C:\WINDOWS\SYSTEM32\IPHLPAPI.DLL
LoadedModule[27]=C:\WINDOWS\SYSTEM32\sfc_os.DLL
LoadedModule[28]=C:\WINDOWS\SYSTEM32\AcGenral.DLL
LoadedModule[29]=C:\WINDOWS\System32\ole32.dll
LoadedModule[30]=C:\WINDOWS\System32\SHELL32.dll
LoadedModule[31]=C:\WINDOWS\System32\cfgmgr32.dll
LoadedModule[32]=C:\WINDOWS\System32\windows.storage.dll
LoadedModule[33]=C:\WINDOWS\System32\profapi.dll
LoadedModule[34]=C:\WINDOWS\System32\powrprof.dll
LoadedModule[35]=C:\WINDOWS\System32\UMPDC.dll
LoadedModule[36]=C:\WINDOWS\System32\cryptsp.dll
LoadedModule[37]=C:\WINDOWS\SYSTEM32\USERENV.dll
LoadedModule[38]=C:\WINDOWS\SYSTEM32\MPR.dll
LoadedModule[39]=C:\WINDOWS\SYSTEM32\SspiCli.dll
LoadedModule[40]=C:\WINDOWS\SYSTEM32\SortWindows61.dll
LoadedModule[41]=C:\WINDOWS\System32\IMM32.DLL
LoadedModule[42]=C:\WINDOWS\System32\WS2_32.dll
LoadedModule[43]=C:\WINDOWS\System32\PSAPI.DLL
LoadedModule[44]=C:\WINDOWS\SYSTEM32\DINPUT8.dll
LoadedModule[45]=C:\WINDOWS\System32\CRYPT32.dll
LoadedModule[46]=C:\WINDOWS\SYSTEM32\d3d11.dll
LoadedModule[47]=C:\WINDOWS\SYSTEM32\WINMM.dll
LoadedModule[48]=C:\WINDOWS\System32\MSASN1.dll
LoadedModule[49]=C:\WINDOWS\System32\WINTRUST.dll
LoadedModule[50]=C:\WINDOWS\System32\imagehlp.dll
LoadedModule[51]=C:\WINDOWS\SYSTEM32\WINHTTP.dll
LoadedModule[52]=C:\WINDOWS\SYSTEM32\dbghelp.dll
LoadedModule[53]=C:\WINDOWS\SYSTEM32\WMVCore.DLL
LoadedModule[54]=C:\WINDOWS\WinSxS\amd64_microsoft.windows.common-controls_6595b64144ccf1df_5.82.18362.449_none_2a26bd6c466ab812\COMCTL32.dll
LoadedModule[55]=C:\WINDOWS\SYSTEM32\dxgi.dll
LoadedModule[56]=C:\WINDOWS\SYSTEM32\winmmbase.dll
LoadedModule[57]=C:\WINDOWS\SYSTEM32\VERSION.dll
LoadedModule[58]=C:\WINDOWS\SYSTEM32\WMASF.DLL
LoadedModule[59]=C:\WINDOWS\SYSTEM32\mfperfhelper.dll
LoadedModule[60]=C:\WINDOWS\SYSTEM32\dxcore.dll
LoadedModule[61]=C:\WINDOWS\SYSTEM32\dbgcore.DLL
LoadedModule[62]=C:\WINDOWS\SYSTEM32\inputhost.dll
LoadedModule[63]=C:\WINDOWS\SYSTEM32\CoreMessaging.dll
LoadedModule[64]=C:\WINDOWS\SYSTEM32\wintypes.dll
LoadedModule[65]=C:\WINDOWS\SYSTEM32\CoreUIComponents.dll
LoadedModule[66]=C:\WINDOWS\SYSTEM32\ntmarta.dll
LoadedModule[67]=C:\WINDOWS\system32\uxtheme.dll
LoadedModule[68]=C:\WINDOWS\SYSTEM32\XInput1_3.dll
LoadedModule[69]=C:\WINDOWS\System32\SETUPAPI.dll
LoadedModule[70]=D:\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\game\XInputXIV3.dll
LoadedModule[71]=C:\WINDOWS\System32\MSCTF.dll
LoadedModule[72]=C:\WINDOWS\System32\TextInputFramework.dll
LoadedModule[73]=C:\WINDOWS\System32\iertutil.dll
LoadedModule[74]=C:\WINDOWS\System32\DriverStore\FileRepository\nvmii.inf_amd64_15be8d180b25c467\nvldumdx.dll
LoadedModule[75]=C:\WINDOWS\system32\rsaenh.dll
LoadedModule[76]=C:\WINDOWS\SYSTEM32\CRYPTBASE.dll
LoadedModule[77]=C:\WINDOWS\System32\DriverStore\FileRepository\nvmii.inf_amd64_15be8d180b25c467\nvwgf2umx.dll
LoadedModule[78]=C:\WINDOWS\SYSTEM32\cryptnet.dll
LoadedModule[79]=C:\WINDOWS\system32\nvspcap64.dll
LoadedModule[80]=C:\WINDOWS\SYSTEM32\nvapi64.dll
LoadedModule[81]=C:\WINDOWS\SYSTEM32\HID.DLL
LoadedModule[82]=C:\WINDOWS\SYSTEM32\DEVOBJ.dll
LoadedModule[83]=C:\WINDOWS\SYSTEM32\gpapi.dll
LoadedModule[84]=C:\WINDOWS\SYSTEM32\WINNSI.DLL
LoadedModule[85]=C:\WINDOWS\System32\NSI.dll
LoadedModule[86]=C:\Program Files\Logitech Gaming Software\SDK\LED\x64\LogitechLed.dll
LoadedModule[87]=C:\WINDOWS\SYSTEM32\MSVCP120.dll
LoadedModule[88]=C:\WINDOWS\SYSTEM32\MSVCR120.dll
LoadedModule[89]=D:\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\game\SoundCoreBridge.dll
LoadedModule[90]=C:\WINDOWS\SYSTEM32\XAudio2_8.dll
LoadedModule[91]=C:\WINDOWS\SYSTEM32\xaudio2_9.DLL
LoadedModule[92]=C:\WINDOWS\SYSTEM32\MMDevAPI.DLL
LoadedModule[93]=C:\WINDOWS\SYSTEM32\AVRT.dll
LoadedModule[94]=C:\WINDOWS\System32\clbcatq.dll
LoadedModule[95]=C:\WINDOWS\SYSTEM32\AUDIOSES.DLL
LoadedModule[96]=C:\WINDOWS\SYSTEM32\resourcepolicyclient.dll
LoadedModule[97]=C:\WINDOWS\SYSTEM32\dwmapi.dll
LoadedModule[98]=C:\WINDOWS\system32\napinsp.dll
LoadedModule[99]=C:\WINDOWS\system32\pnrpnsp.dll
LoadedModule[100]=C:\WINDOWS\System32\mswsock.dll
LoadedModule[101]=C:\WINDOWS\SYSTEM32\DNSAPI.dll
LoadedModule[102]=C:\WINDOWS\System32\winrnr.dll
LoadedModule[103]=C:\WINDOWS\system32\NLAapi.dll
LoadedModule[104]=C:\WINDOWS\system32\wshbth.dll
LoadedModule[105]=C:\WINDOWS\System32\fwpuclnt.dll
LoadedModule[106]=C:\Windows\System32\rasadhlp.dll
State[0].Key=Transport.DoneStage1
State[0].Value=1
OsInfo[0].Key=vermaj
OsInfo[0].Value=10
OsInfo[1].Key=vermin
OsInfo[1].Value=0
OsInfo[2].Key=verbld
OsInfo[2].Value=18362
OsInfo[3].Key=ubr
OsInfo[3].Value=449
OsInfo[4].Key=versp
OsInfo[4].Value=0
OsInfo[5].Key=arch
OsInfo[5].Value=9
OsInfo[6].Key=lcid
OsInfo[6].Value=1033
OsInfo[7].Key=geoid
OsInfo[7].Value=244
OsInfo[8].Key=sku
OsInfo[8].Value=101
OsInfo[9].Key=domain
OsInfo[9].Value=0
OsInfo[10].Key=prodsuite
OsInfo[10].Value=768
OsInfo[11].Key=ntprodtype
OsInfo[11].Value=1
OsInfo[12].Key=platid
OsInfo[12].Value=10
OsInfo[13].Key=sr
OsInfo[13].Value=0
OsInfo[14].Key=tmsi
OsInfo[14].Value=2919
OsInfo[15].Key=osinsty
OsInfo[15].Value=1
OsInfo[16].Key=iever
OsInfo[16].Value=11.418.18362.0-11.0.155
OsInfo[17].Key=portos
OsInfo[17].Value=0
OsInfo[18].Key=ram
OsInfo[18].Value=16227
OsInfo[19].Key=svolsz
OsInfo[19].Value=453
OsInfo[20].Key=wimbt
OsInfo[20].Value=0
OsInfo[21].Key=blddt
OsInfo[21].Value=190318
OsInfo[22].Key=bldtm
OsInfo[22].Value=1202
OsInfo[23].Key=bldbrch
OsInfo[23].Value=19h1_release
OsInfo[24].Key=bldchk
OsInfo[24].Value=0
OsInfo[25].Key=wpvermaj
OsInfo[25].Value=0
OsInfo[26].Key=wpvermin
OsInfo[26].Value=0
OsInfo[27].Key=wpbuildmaj
OsInfo[27].Value=0
OsInfo[28].Key=wpbuildmin
OsInfo[28].Value=0
OsInfo[29].Key=osver
OsInfo[29].Value=10.0.18362.449.amd64fre.19h1_release.190318-1202
OsInfo[30].Key=buildflightid
OsInfo[30].Value=C6A0BBFE-FA2B-4D86-AAB4-FB51F87B459E.1
OsInfo[31].Key=edition
OsInfo[31].Value=Core
OsInfo[32].Key=ring
OsInfo[32].Value=Retail
OsInfo[33].Key=expid
OsInfo[33].Value=RS:4964
OsInfo[34].Key=containerid
OsInfo[35].Key=containertype
OsInfo[36].Key=edu
OsInfo[36].Value=0
FriendlyEventName=Stopped working
ConsentKey=APPCRASH
AppName=FINAL FANTASY XIV
AppPath=D:\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\game\ffxiv_dx11.exe
NsPartner=windows
NsGroup=windows8
ApplicationIdentity=161992FCDC9321935FF213D9F51FBD94
MetadataHash=2120202122

Screenshots of typical errors that occur when crashing (note similarities):

**MerumHinoke** · 11-06-2019 09:43 PM

it's funny because the first time I had this crash, I was in the Grand Cosmos dungeon too, this directX 11 error message appeared 3 times during the dungeon. After doing it, I had that crash again trying to teleport to Lakeland, and since it, I'm stuck in Lakeland loading screen...

**kejoca** · 11-07-2019 10:46 AM

I just did a clean boot and while I was able to log on (DirectX 11), the game still crashed with DirectX 11 errors when I attempted to teleport.

**hynaku** · 11-07-2019 12:42 PM

Sorry your still getting the dx11 errors. For me its 2 days now without getting any dx11 errors.

**kejoca** · 11-07-2019 01:51 PM

So I did the ultimate cleanup: I completely reinstalled Windows 10 on my PC.

I was able to log on perfectly fine, no errors, then suddenly while testing teleporting and running a trust dungeon (to test the limits of my fix) the game crashed with no error popup. However, I caught the Windows Event Viewer error and I think it reveals some interesting info:

Event 1000, Application Error

Faulting application name: ffxiv_dx11.exe, version: 1.0.0.0, time stamp: 0x5db09236
Faulting module name: ntdll.dll, version: 10.0.18362.418, time stamp: 0x99ca0526
Exception code: 0xc0000374
Fault offset: 0x00000000000f9269
Faulting process id: 0x38cc
Faulting application start time: 0x01d5952443f16227
Faulting application path: D:\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\game\ffxiv_dx11.exe
Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll
Report Id: 24918957-7eed-4358-bcb1-9d504ebf6487
Faulting package full name:
Faulting package-relative application ID:

Event 1001, Windows Error Reporting

Fault bucket 2188958926177909349, type 5
Event Name: FaultTolerantHeap
Response: Not available
Cab Id: 0

Problem signature:
P1: ffxiv_dx11.exe
P2: 1.0.0.0
P3: 5DB09236
P4: ffffbaad
P5:
P6:
P7:
P8:
P9:
P10:

Attached files:
\\?\C:\WINDOWS\SERVIC~3\LOCALS~1\AppData\Local\Temp\FTH4BB6.tmp\fthempty.txt
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER4BB7.tmp.WERInternalMetadata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER4BC8.tmp.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER4BD5.tmp.csv
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER4BF6.tmp.txt

These files may be available here:

Analysis symbol:
Rechecking for solution: 0
Report Id: eeef9b99-2812-4963-b149-4fe11cf7bade
Report Status: 268435456
Hashed bucket: de9c1c083fc158547e60be8bb6c13a65
Cab Guid: 0

Event 1001, Windows Error Reporting

Fault bucket 2004230125044483889, type 4
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: ffxiv_dx11.exe
P2: 1.0.0.0
P3: 5db09236
P4: StackHash_0c7b
P5: 10.0.18362.418
P6: 99ca0526
P7: c0000374
P8: PCH_40_FROM_ntdll+0x000000000009CC14
P9:
P10:

Attached files:
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER4C33.tmp.dmp
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER4D6D.tmp.WERInternalMetadata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER4D7D.tmp.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER4D7D.tmp.csv
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER4D9E.tmp.txt

These files may be available here:
\\?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_ffxiv_dx11.exe_369b5b7f07841ae98c5a170eef9edc9e3d361_221d6760_4bcbbcbe-c83f-4779-8b36-5f35959cc19b

Analysis symbol:
Rechecking for solution: 0
Report Id: 24918957-7eed-4358-bcb1-9d504ebf6487
Report Status: 268435456
Hashed bucket: 605617cf50c947f19bd074ae0b69c731
Cab Guid: 0

Report.wer

Version=1
EventType=APPCRASH
EventTime=132175752095980919
ReportType=2
Consent=1
UploadTime=132175752099798701
ReportStatus=268435456
ReportIdentifier=4bcbbcbe-c83f-4779-8b36-5f35959cc19b
IntegratorReportIdentifier=24918957-7eed-4358-bcb1-9d504ebf6487
Wow64Host=34404
NsAppName=ffxiv_dx11.exe
OriginalFilename=ffxiv.exe
AppSessionGuid=000038cc-0001-0003-2762-f1432495d501
TargetAppId=W:0000da39a3ee5e6b4b0d3255bfef95601890afd80709!0000da39a3ee5e6b4b0d3255bfef95601890afd80709!ffxiv_dx11.exe
TargetAppVer=2019//10//23:17:47:34!1e3432d!ffxiv_dx11.exe
BootId=4294967295
ServiceSplit=1561850273
TargetAsId=713
UserImpactVector=808465200
IsFatal=1
EtwNonCollectReason=1
Response.BucketId=605617cf50c947f19bd074ae0b69c731
Response.BucketTable=4
Response.LegacyBucketId=2004230125044483889
Response.type=4
Sig[0].Name=Application Name
Sig[0].Value=ffxiv_dx11.exe
Sig[1].Name=Application Version
Sig[1].Value=1.0.0.0
Sig[2].Name=Application Timestamp
Sig[2].Value=5db09236
Sig[3].Name=Fault Module Name
Sig[3].Value=StackHash_0c7b
Sig[4].Name=Fault Module Version
Sig[4].Value=10.0.18362.418
Sig[5].Name=Fault Module Timestamp
Sig[5].Value=99ca0526
Sig[6].Name=Exception Code
Sig[6].Value=c0000374
Sig[7].Name=Exception Offset
Sig[7].Value=PCH_40_FROM_ntdll+0x000000000009CC14
DynamicSig[1].Name=OS Version
DynamicSig[1].Value=10.0.18362.2.0.0.768.101
DynamicSig[2].Name=Locale ID
DynamicSig[2].Value=1033
DynamicSig[22].Name=Additional Information 1
DynamicSig[22].Value=0c7b
DynamicSig[23].Name=Additional Information 2
DynamicSig[23].Value=0c7b0331b9ea7ba34e7d4d697bc239e7
DynamicSig[24].Name=Additional Information 3
DynamicSig[24].Value=1c2a
DynamicSig[25].Name=Additional Information 4
DynamicSig[25].Value=1c2a0c3fc872849c4aa06f870872fb78
UI[2]=D:\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\game\ffxiv_dx11.exe
LoadedModule[0]=D:\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\game\ffxiv_dx11.exe
LoadedModule[1]=C:\WINDOWS\SYSTEM32\ntdll.dll
LoadedModule[2]=C:\WINDOWS\System32\KERNEL32.DLL
LoadedModule[3]=C:\WINDOWS\System32\KERNELBASE.dll
LoadedModule[4]=C:\WINDOWS\SYSTEM32\apphelp.dll
LoadedModule[5]=C:\WINDOWS\System32\IMM32.dll
LoadedModule[6]=C:\WINDOWS\System32\USER32.dll
LoadedModule[7]=C:\WINDOWS\System32\win32u.dll
LoadedModule[8]=C:\WINDOWS\System32\GDI32.dll
LoadedModule[9]=C:\WINDOWS\System32\gdi32full.dll
LoadedModule[10]=C:\WINDOWS\System32\msvcp_win.dll
LoadedModule[11]=C:\WINDOWS\System32\ucrtbase.dll
LoadedModule[12]=C:\WINDOWS\System32\ADVAPI32.dll
LoadedModule[13]=C:\WINDOWS\System32\msvcrt.dll
LoadedModule[14]=C:\WINDOWS\System32\sechost.dll
LoadedModule[15]=C:\WINDOWS\System32\RPCRT4.dll
LoadedModule[16]=C:\WINDOWS\System32\ole32.dll
LoadedModule[17]=C:\WINDOWS\System32\combase.dll
LoadedModule[18]=C:\WINDOWS\System32\bcryptPrimitives.dll
LoadedModule[19]=C:\WINDOWS\System32\WS2_32.dll
LoadedModule[20]=C:\WINDOWS\System32\PSAPI.DLL
LoadedModule[21]=C:\WINDOWS\SYSTEM32\DINPUT8.dll
LoadedModule[22]=C:\WINDOWS\System32\CRYPT32.dll
LoadedModule[23]=C:\WINDOWS\SYSTEM32\WINMM.dll
LoadedModule[24]=C:\WINDOWS\System32\MSASN1.dll
LoadedModule[25]=D:\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\game\d3d11.dll
LoadedModule[26]=C:\WINDOWS\System32\WINTRUST.dll
LoadedModule[27]=C:\WINDOWS\System32\imagehlp.dll
LoadedModule[28]=C:\WINDOWS\SYSTEM32\WINHTTP.dll
LoadedModule[29]=C:\WINDOWS\SYSTEM32\dbghelp.dll
LoadedModule[30]=C:\WINDOWS\System32\SHELL32.dll
LoadedModule[31]=C:\WINDOWS\System32\cfgmgr32.dll
LoadedModule[32]=C:\WINDOWS\WinSxS\amd64_microsoft.windows.common-controls_6595b64144ccf1df_5.82.18362.449_none_2a26bd6c466ab812\COMCTL32.dll
LoadedModule[33]=C:\WINDOWS\System32\shcore.dll
LoadedModule[34]=C:\WINDOWS\SYSTEM32\WMVCore.DLL
LoadedModule[35]=C:\WINDOWS\System32\OLEAUT32.dll
LoadedModule[36]=C:\WINDOWS\System32\windows.storage.dll
LoadedModule[37]=C:\WINDOWS\SYSTEM32\IPHLPAPI.DLL
LoadedModule[38]=C:\WINDOWS\System32\profapi.dll
LoadedModule[39]=C:\WINDOWS\System32\powrprof.dll
LoadedModule[40]=C:\WINDOWS\SYSTEM32\winmmbase.dll
LoadedModule[41]=C:\WINDOWS\System32\UMPDC.dll
LoadedModule[42]=C:\WINDOWS\System32\shlwapi.dll
LoadedModule[43]=C:\WINDOWS\System32\kernel.appcore.dll
LoadedModule[44]=C:\WINDOWS\System32\cryptsp.dll
LoadedModule[45]=C:\WINDOWS\SYSTEM32\VERSION.dll
LoadedModule[46]=C:\WINDOWS\SYSTEM32\dxgi.dll
LoadedModule[47]=C:\WINDOWS\SYSTEM32\WININET.dll
LoadedModule[48]=C:\WINDOWS\SYSTEM32\WMASF.DLL
LoadedModule[49]=C:\WINDOWS\SYSTEM32\mfperfhelper.dll
LoadedModule[50]=C:\WINDOWS\SYSTEM32\dxcore.dll
LoadedModule[51]=C:\WINDOWS\SYSTEM32\dbgcore.DLL
LoadedModule[52]=C:\WINDOWS\SYSTEM32\inputhost.dll
LoadedModule[53]=C:\WINDOWS\SYSTEM32\wintypes.dll
LoadedModule[54]=C:\WINDOWS\SYSTEM32\CoreMessaging.dll
LoadedModule[55]=C:\WINDOWS\SYSTEM32\CoreUIComponents.dll
LoadedModule[56]=C:\WINDOWS\SYSTEM32\PROPSYS.dll
LoadedModule[57]=C:\WINDOWS\SYSTEM32\ntmarta.dll
LoadedModule[58]=C:\WINDOWS\system32\uxtheme.dll
LoadedModule[59]=C:\WINDOWS\SYSTEM32\SspiCli.dll
LoadedModule[60]=C:\WINDOWS\SYSTEM32\XInput1_3.dll
LoadedModule[61]=C:\WINDOWS\System32\SETUPAPI.dll
LoadedModule[62]=C:\WINDOWS\System32\bcrypt.dll
LoadedModule[63]=D:\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\game\XInputXIV3.dll
LoadedModule[64]=C:\WINDOWS\System32\MSCTF.dll
LoadedModule[65]=C:\WINDOWS\SYSTEM32\TextInputFramework.dll
LoadedModule[66]=C:\WINDOWS\SYSTEM32\iertutil.dll
LoadedModule[67]=C:\WINDOWS\system32\d3d11.dll
LoadedModule[68]=C:\WINDOWS\System32\DriverStore\FileRepository\nvmii.inf_amd64_15be8d180b25c467\nvldumdx.dll
LoadedModule[69]=C:\WINDOWS\system32\rsaenh.dll
LoadedModule[70]=C:\WINDOWS\SYSTEM32\CRYPTBASE.dll
LoadedModule[71]=C:\WINDOWS\System32\DriverStore\FileRepository\nvmii.inf_amd64_15be8d180b25c467\nvwgf2umx.dll
LoadedModule[72]=C:\WINDOWS\SYSTEM32\cryptnet.dll
LoadedModule[73]=C:\WINDOWS\system32\nvspcap64.dll
LoadedModule[74]=C:\WINDOWS\SYSTEM32\ondemandconnroutehelper.dll
LoadedModule[75]=C:\WINDOWS\system32\mswsock.dll
LoadedModule[76]=C:\WINDOWS\System32\NSI.dll
LoadedModule[77]=C:\WINDOWS\SYSTEM32\WINNSI.DLL
LoadedModule[78]=C:\WINDOWS\SYSTEM32\urlmon.dll
LoadedModule[79]=C:\WINDOWS\SYSTEM32\DNSAPI.dll
LoadedModule[80]=C:\Windows\System32\rasadhlp.dll
LoadedModule[81]=C:\WINDOWS\System32\fwpuclnt.dll
LoadedModule[82]=C:\WINDOWS\system32\schannel.DLL
LoadedModule[83]=C:\WINDOWS\SYSTEM32\mskeyprotect.dll
LoadedModule[84]=C:\WINDOWS\SYSTEM32\ncrypt.dll
LoadedModule[85]=C:\WINDOWS\SYSTEM32\NTASN1.dll
LoadedModule[86]=C:\WINDOWS\SYSTEM32\DPAPI.DLL
LoadedModule[87]=C:\WINDOWS\system32\ncryptsslp.dll
LoadedModule[88]=C:\WINDOWS\SYSTEM32\nvapi64.dll
LoadedModule[89]=C:\WINDOWS\SYSTEM32\HID.DLL
LoadedModule[90]=C:\WINDOWS\SYSTEM32\DEVOBJ.dll
LoadedModule[91]=D:\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\game\SoundCoreBridge.dll
LoadedModule[92]=C:\WINDOWS\SYSTEM32\XAudio2_8.dll
LoadedModule[93]=C:\WINDOWS\SYSTEM32\xaudio2_9.DLL
LoadedModule[94]=C:\WINDOWS\SYSTEM32\MMDevAPI.DLL
LoadedModule[95]=C:\WINDOWS\SYSTEM32\AVRT.dll
LoadedModule[96]=C:\WINDOWS\System32\clbcatq.dll
LoadedModule[97]=C:\WINDOWS\SYSTEM32\AUDIOSES.DLL
LoadedModule[98]=C:\WINDOWS\SYSTEM32\resourcepolicyclient.dll
LoadedModule[99]=C:\WINDOWS\SYSTEM32\dwmapi.dll
LoadedModule[100]=C:\WINDOWS\SYSTEM32\dhcpcsvc6.DLL
LoadedModule[101]=C:\WINDOWS\SYSTEM32\dhcpcsvc.DLL
LoadedModule[102]=D:\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\game\bink2w64.dll
LoadedModule[103]=C:\WINDOWS\SYSTEM32\DSOUND.DLL
LoadedModule[104]=C:\WINDOWS\system32\napinsp.dll
LoadedModule[105]=C:\WINDOWS\system32\pnrpnsp.dll
LoadedModule[106]=C:\WINDOWS\system32\wshbth.dll
LoadedModule[107]=C:\WINDOWS\system32\NLAapi.dll
LoadedModule[108]=C:\WINDOWS\System32\winrnr.dll
LoadedModule[109]=C:\WINDOWS\SYSTEM32\d3dcompiler_47.dll
State[0].Key=Transport.DoneStage1
State[0].Value=1
OsInfo[0].Key=vermaj
OsInfo[0].Value=10
OsInfo[1].Key=vermin
OsInfo[1].Value=0
OsInfo[2].Key=verbld
OsInfo[2].Value=18362
OsInfo[3].Key=ubr
OsInfo[3].Value=449
OsInfo[4].Key=versp
OsInfo[4].Value=0
OsInfo[5].Key=arch
OsInfo[5].Value=9
OsInfo[6].Key=lcid
OsInfo[6].Value=1033
OsInfo[7].Key=geoid
OsInfo[7].Value=244
OsInfo[8].Key=sku
OsInfo[8].Value=101
OsInfo[9].Key=domain
OsInfo[9].Value=0
OsInfo[10].Key=prodsuite
OsInfo[10].Value=768
OsInfo[11].Key=ntprodtype
OsInfo[11].Value=1
OsInfo[12].Key=platid
OsInfo[12].Value=10
OsInfo[13].Key=sr
OsInfo[13].Value=0
OsInfo[14].Key=tmsi
OsInfo[14].Value=86
OsInfo[15].Key=osinsty
OsInfo[15].Value=1
OsInfo[16].Key=iever
OsInfo[16].Value=11.418.18362.0-11.0.155
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OsInfo[17].Value=0
OsInfo[18].Key=ram
OsInfo[18].Value=16227
OsInfo[19].Key=svolsz
OsInfo[19].Value=453
OsInfo[20].Key=wimbt
OsInfo[20].Value=0
OsInfo[21].Key=blddt
OsInfo[21].Value=190318
OsInfo[22].Key=bldtm
OsInfo[22].Value=1202
OsInfo[23].Key=bldbrch
OsInfo[23].Value=19h1_release
OsInfo[24].Key=bldchk
OsInfo[24].Value=0
OsInfo[25].Key=wpvermaj
OsInfo[25].Value=0
OsInfo[26].Key=wpvermin
OsInfo[26].Value=0
OsInfo[27].Key=wpbuildmaj
OsInfo[27].Value=0
OsInfo[28].Key=wpbuildmin
OsInfo[28].Value=0
OsInfo[29].Key=osver
OsInfo[29].Value=10.0.18362.449.amd64fre.19h1_release.190318-1202
OsInfo[30].Key=buildflightid
OsInfo[31].Key=edition
OsInfo[31].Value=Core
OsInfo[32].Key=ring
OsInfo[32].Value=Retail
OsInfo[33].Key=expid
OsInfo[34].Key=containerid
OsInfo[35].Key=containertype
OsInfo[36].Key=edu
OsInfo[36].Value=0
FriendlyEventName=Stopped working
ConsentKey=APPCRASH
AppName=FINAL FANTASY XIV
AppPath=D:\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\game\ffxiv_dx11.exe
NsPartner=windows
NsGroup=windows8
ApplicationIdentity=161992FCDC9321935FF213D9F51FBD94
MetadataHash=807785550

Looking up "FaultTolerantHeap" I got a few hits on next steps for troubleshooting. However, I would must appreciate some attention/assistance from Square Enix tech support for this now 1 week long issue!

**kejoca** · 11-07-2019 11:40 PM

Originally Posted by hynaku

Sorry your still getting the dx11 errors. For me its 2 days now without getting any dx11 errors.

Is this after you moved your game to an external HDD?

**kejoca** · 11-08-2019 10:15 AM

Just finished chatting with a SE support member via their live chat. They resolved that I've already done all troubleshooting steps they'd recommend and that they could not help me. They instead pointed me to seek help from Microsoft or Nvidia for support. They also suggested I submit a formal bug report.

I'm understandably deflated as this problem only started occurring when this patch was pushed. I can't think of any other change to my system that would have created this problem for me that coincides with what others are experiencing...

**Travithymia** · 11-08-2019 01:57 PM

Originally Posted by kejoca

Just finished chatting with a SE support member via their live chat. They resolved that I've already done all troubleshooting steps they'd recommend and that they could not help me. They instead pointed me to seek help from Microsoft or Nvidia for support. They also suggested I submit a formal bug report.

I'm understandably deflated as this problem only started occurring when this patch was pushed. I can't think of any other change to my system that would have created this problem for me that coincides with what others are experiencing...

That response looks bad for SE's support because not only is this problem effecting a lot of people based on the amount of views the threads here are getting (Heading towards 3000 on the main post about these errors) but it also isn't an Nvidia problem since there are a few people who have had it with AMD GPUs as well. I'm not convinced SE support knows what it's talking about and there are clearly players having this problem that aren't posting about it for whatever reason.

Event 1000, Application Error

Faulting application name: ffxiv_dx11.exe, version: 1.0.0.0, time stamp: 0x5db09236
Faulting module name: ntdll.dll, version: 10.0.18362.418, time stamp: 0x99ca0526
Exception code: 0xc0000374
Fault offset: 0x00000000000f9269
Faulting process id: 0x38cc
Faulting application start time: 0x01d5952443f16227
Faulting application path: D:\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\game\ffxiv_dx11.exe
Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll
Report Id: 24918957-7eed-4358-bcb1-9d504ebf6487
Faulting package full name:
Faulting package-relative application ID:

The errors in my event viewer look almost the exact same as this with varying exception codes. I've had exception code: 0xc0000005 which indicates memory access violation and yours is 0xc0000374 which indicates heap corruption, or to use another term for it memory corruption. Whatever is going wrong it looks like some sort of memory issue is at the core of it. I've read someone in the past was able to overcome these errors by upgrading their RAM so if you're all out of other ideas I'd try that and let us know if it works. Kudos to you for reinstalling Windows, I can't be bothered to do that.

The ntdll.dll module is also present on each of my event viewer errors which is apparently a Windows registry file. I've tried restoring and reinstalling it but that failed to fix anything. I don't know what to do either anymore besides opening another SE support chat where they give me more "solutions" that I've already tried.

**kejoca** · 11-08-2019 10:00 PM

Originally Posted by Travithymia

That response looks bad for SE's support because not only is this problem effecting a lot of people based on the amount of views the threads here are getting (Heading towards 3000 on the main post about these errors) but it also isn't an Nvidia problem since there are a few people who have had it with AMD GPUs as well. I'm not convinced SE support knows what it's talking about and there are clearly players having this problem that aren't posting about it for whatever reason.

The errors in my event viewer look almost the exact same as this with varying exception codes. I've had exception code: 0xc0000005 which indicates memory access violation and yours is 0xc0000374 which indicates heap corruption, or to use another term for it memory corruption. Whatever is going wrong it looks like some sort of memory issue is at the core of it. I've read someone in the past was able to overcome these errors by upgrading their RAM so if you're all out of other ideas I'd try that and let us know if it works. Kudos to you for reinstalling Windows, I can't be bothered to do that.

The ntdll.dll module is also present on each of my event viewer errors which is apparently a Windows registry file. I've tried restoring and reinstalling it but that failed to fix anything. I don't know what to do either anymore besides opening another SE support chat where they give me more "solutions" that I've already tried.

Yeah, I'm just a disappointed in the response but the person who was helping me seemed to be genuinely out of ideas. Right now I'm attempting a complete factory wipe and reinstall of my system with the bare minimums. Luckily, my system is primarily used for gaming so I'm not losing too much by resetting--it just takes a while.

I just can't see this being a hardware problem since it's affecting so many people all at once.

Thread: Unplayable Since 5.1 - DirectX Crashing (9 and 11)

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