Unplayable Since 5.1 - DirectX Crashing (9 and 11)

[kejoca]

I primarily have been posting my issues and troubleshooting on this thread (http://forum.square-enix.com/ffxiv/t...ectX-11-Errors) but I am moving my issue here to keep it clean on what I've done to try and get back into the game.

I have already submitted two tickets through the support system and receiving a canned answer for both telling me to lower my settings and if that doesn't work, post here. So here I am, posting here.

PROBLEM: Since the 5.1 patch, my game has been crashing randomly sometimes with a list of DirectX or other dll errors or sometimes no popup at all. I did not have these issues prior to 5.1. The game appears to crash more frequently when transitioning to/from a loading screen (most times DURING the loading screen) or when transitioning to/from a cutscene.

The first instance of this problem was when I tried to enter the Grand Cosmos 5.1 MSQ dungeon (10/30/2019). Every single time I'd try to enter the dungeon, the game would crash with a black screen showing "Light Party" but never loading. The error typically was a DirectX popup.

Avoiding entering Grand Cosmos, I was able to go about normal gameplay. The second instance of this problem occurred when I attempted to teleport to Rak'tika Woods and crashed during the loading screen (11/1/2019). Whenever I attempted to log back on, I'd immediately crash with no popup--just an instant crash to desktop.

I was able to play consistently for a few hours on 11/2/2019 after reinstalling the game, turning on compatibility mode, and adding a "dxgi.dll" file from a shader to the "game" folder, but the game returned to being unstable later that day. The game CONSISTENTLY crashed whenever I tried to use the aesthetician and accept the changes. Clicking on the checkmark and saying I was done led to an immediate crash (with and without dll errors).

Finally, on 11/3/2019, I crashed in the middle of a trial roulette and have been unable to log back on and stay on for more than a couple minutes. Most times I crash immediately upon logging in. I NEVER crash on the Character Selection screen--only when logging in and continuing.

At this point, the game is completely unplayable. I love this game and looked forward to playing it every day after work, but now it's a source of misery at the futility of the situation. I would really appreciate some attention being paid to this problem as I am certainly not the only one experiencing DirectX issues since 5.1.

TROUBLESHOOTING COMPLETED:
- A complete reinstall of FFXIV
- Tried DirectX9 and DirectX 11 modes
- Turned off all overlays
- Updated graphics driver to latest
- Rolled back graphics driver to pre-5.1 state
- Updated Windows Updates to latest
- Rolled back Windows Updates to pre-5.1 state
- Turned graphics settings down to lowest/highest
- Changed max fps to 90, lower, and variable (100Hz max)
- Compatibility Mode enabled for ffxiv.exe, ffxiv_dx11.exe, ffxivboot.exe, and ffxivboot64.exe set to Window 7/8
- Run as Administrator Mode enabled for ffxiv.exe, ffxiv_dx11.exe, ffxivboot.exe, and ffxivboot64.exe
- Fullscreen Optimizations disabled for ffxiv.exe, ffxiv_dx11.exe, ffxivboot.exe, and ffxivboot64.exe
- Game folder moved and ran on HDD and SSD
- Added then removed a dxgi.dll file into the "game" folder (solution provided by shader forum)
- Changed to fullscreen/windowed fullscreen/windowed modes
- Added Windows Defender inbound rules allowing FFXIV-specific exe's (solution provided by Modern Warfare forum)
- sfc /scannow returned with no errors
- Clean boot allowed me to log on, but teleporting still resulted in a crash
- Checked hard drives (ChkDsk) for errors
- Reinstalled Windows 10

SYSTEM INFORMATION:
-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\keely\Documents
FINAL FANTASY XIV ONLINE D:\SquareEnix
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
ProxyEnable 0
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Technical Support - Post New Thread - Google Chrome
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C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_ffxiv_dx11.exe_390e94abf767c52dbd49421758bfd584bf73a9d_221d6760_c3f6ef62-36d1-4983-9668-71f4751269af\Report.wer - Notepad++
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Microsoft Text Input Application
Microsoft Store
Microsoft Store


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MSI App Player
Destiny 2
Dropbox
Logi Firmware Update Tool for C930e
Glary Utilities 5.130
Google Chrome
MSI Feature Navigator
Battery Calibration
Help Desk
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Steam
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FINAL FANTASY XIV ONLINE
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Intel® Driver & Support Assistant
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-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

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C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe 000024A4
D:\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher64.exe 00005230
D:\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 0000316C