Unknown Japanese Error

[Rinku421]

I recently tried re-installing FFXIV and I keep getting this error whenever I try to launch the game.



I've tried re-installing the game twice but the error still persists. I'm not sure what the issue could be.

[Dynratygus]

Good afternoon and thank you for posting in the Final Fantasy XIV Technical Support Forums.

When the crash happens, are there any programs are overlays running in the background? Were any updates and changes made to the computer? Could you also provide a system report? Simply go to the 'Config' option on the Final Fantasy XIV launcher and to the right of 'System Information' click on 'Display.'

Thank your for visiting the Final Fantasy XIV Technical Support Forums

[Rinku421]

I recently installed an SSD drive but I made sure to delete any other duplicate/old files to ensure that it was a fresh install.



-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\Jonny\Documents
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 7 Ultimate 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_ldr_escrow.190220-1800)
SYSTEM_CPU Intel(R) Core(TM) i3 CPU 530 @ 2.93GHz (4 CPUs), ~2.9GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 4 SYSTEM_CORE_PHYSICS 2
SYSTEM_BIOS Default System BIOS
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 3959.117MB
SYSTEM_VIRTUAL_MEMORY 8388607.875MB
SYSTEM_PAGE_FILE 7916.375MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 146.142GB SYSTEM_FREEDISC_SPACE 105.238GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 77.085GB SYSTEM_FREEDISC_SPACE 32.848GB
SYSTEM_STORAGE F:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 0.098GB SYSTEM_FREEDISC_SPACE 0.067GB
SYSTEM_STORAGE G:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 195.215GB SYSTEM_FREEDISC_SPACE 25.998GB
SYSTEM_STORAGE H:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 736.198GB SYSTEM_FREEDISC_SPACE 646.001GB
SYSTEM_DIRECTX_VERSION DirectX 11
SYSTEM_GRAPHICS NVIDIA GeForce GTX 970
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP GeForce GTX 970
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 3992.375 MB
SYSTEM_GRAPHICS_SHARED_VRAM 1723.559 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um
SYSTEM_GRAPHICS_DRIVER_VERSION 26.21.0014.4108
SYSTEM_GRAPHICS_DRIVER_DATE 10/23/2019 10:09:00 AM
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND Speakers (Turtle Beach PLa Headset)
SYSTEM_SOUND_DEVICE_ID {6F45931C-5E0C-467D-A2AF-92DC04FF7042}
SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys
SYSTEM_SOUND_DRIVER_VERSION 6.01.7601.18208
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 7/12/2013 6:40:58 AM
SYSTEM_SOUND DELL S2409W (NVIDIA High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {103D582A-F0DA-47B0-B0BB-0060ED8DE6E9}
SYSTEM_SOUND_DEVICE_NAME nvhda64v.sys
SYSTEM_SOUND_DRIVER_VERSION 1.03.0038.0021
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 10/22/2019 4:11:55 PM
SYSTEM_SOUND Digital Audio (S/PDIF) (High Definition Audio Device)
SYSTEM_SOUND_DEVICE_ID {9845C254-C3E3-4895-B430-13DD6B2CA3BF}
SYSTEM_SOUND_DEVICE_NAME HdAudio.sys
SYSTEM_SOUND_DRIVER_VERSION 6.01.7601.17514
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 11/20/2010 11:23:47 PM
SYSTEM_SOUND Speakers (High Definition Audio Device)
SYSTEM_SOUND_DEVICE_ID {E9E21B01-8E44-4F4F-B5E0-E0C9AD2663C4}
SYSTEM_SOUND_DEVICE_NAME HdAudio.sys
SYSTEM_SOUND_DRIVER_VERSION 6.01.7601.17514
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 11/20/2010 11:23:47 PM
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {C95B3540-FC28-11E9-8001444553540000}
SYSTEM_INPUT_NAME G513 Carbon Linear
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 7 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {C95EB7B0-FC28-11E9-8002444553540000}
SYSTEM_INPUT_NAME G513 Carbon Linear
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {C95F05D0-FC28-11E9-8003444553540000}
SYSTEM_INPUT_NAME G513 Carbon Linear
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {C95F05D0-FC28-11E9-8004444553540000}
SYSTEM_INPUT_NAME Turtle Beach PLa Headset
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 1 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {C95F53F0-FC28-11E9-8005444553540000}
SYSTEM_INPUT_NAME Razer Lancehead
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {C960B380-FC28-11E9-8006444553540000}
SYSTEM_INPUT_NAME Razer Lancehead
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {C960DA90-FC28-11E9-8007444553540000}
SYSTEM_INPUT_NAME Razer Lancehead
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {C960DA90-FC28-11E9-8008444553540000}
SYSTEM_INPUT_NAME Razer Lancehead
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher
Unknown Japanese Error - Google Chrome
Activity - Discord


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

Microsoft Office Enterprise 2007
Free YouTube To MP3 Converter
Google Chrome
Mudfish Cloud VPN v5.0.4
Razer Chroma SDK Core Components
Razer Synapse
FINAL FANTASY XIV ONLINE
Microsoft Visual C++ 2017 Redistributable (x86) - 14.13.26020
Google Update Helper
Microsoft Visual C++ 2017 Redistributable (x64) - 14.13.26020
Microsoft Visual C++ 2017 x86 Additional Runtime - 14.13.26020
Microsoft Visual C++ 2017 x86 Minimum Runtime - 14.13.26020
Microsoft Office Access MUI (English) 2007
Microsoft Office Excel MUI (English) 2007
Microsoft Office PowerPoint MUI (English) 2007
Microsoft Office Publisher MUI (English) 2007
Microsoft Office Outlook MUI (English) 2007
Microsoft Office Word MUI (English) 2007
Microsoft Office Proof (English) 2007
Microsoft Office Proof (French) 2007
Microsoft Office Proof (Spanish) 2007
Microsoft Office Proofing (English) 2007
Microsoft Office Enterprise 2007
Microsoft Office InfoPath MUI (English) 2007
Microsoft Office Shared MUI (English) 2007
Microsoft Office OneNote MUI (English) 2007
Microsoft Office Groove MUI (English) 2007
Microsoft Office Groove Setup Metadata MUI (English) 2007
Microsoft Office Shared Setup Metadata MUI (English) 2007
Microsoft Office Access Setup Metadata MUI (English) 2007
Security Update for Microsoft .NET Framework 4.6 (KB3074233)
Security Update for Microsoft .NET Framework 4.6 (KB3074554)
Security Update for Microsoft .NET Framework 4.6 (KB3083186)
Security Update for Microsoft .NET Framework 4.6 (KB3098786)
Update for Microsoft .NET Framework 4.6 (KB4040973)
Update for Microsoft .NET Framework 4.6 (KB4041778)
Update for Microsoft .NET Framework 4.6 (KB4515854)
Microsoft Visual C++ 2017 x64 Minimum Runtime - 14.13.26020
Logitech G HUB
Microsoft Office Office 64-bit Components 2007
Microsoft Office Shared 64-bit MUI (English) 2007
Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2007
Microsoft .NET Framework 4.6
Microsoft .NET Framework 4.6
NVIDIA Ansel
NVIDIA Control Panel 441.08
NVIDIA Graphics Driver 441.08
NVIDIA GeForce Experience 3.20.0.118
NVIDIA PhysX System Software 9.19.0218
NVIDIA Update 38.0.1.0
NVIDIA SHIELD Streaming
NVIDIA HD Audio Driver 1.3.38.21
NVIDIA Install Application
NVIDIA ABHub
NVIDIA Backend
NVIDIA Container
NVIDIA TelemetryApi helper for NvContainer
NVIDIA LocalSystem Container
NVIDIA Message Bus for NvContainer
NVIDIA NetworkService Container
NVAPI Monitor plugin for NvContainer
NVIDIA Session Container
NVIDIA User Container
NVIDIA Display Container
NVIDIA Display Container LS
NVIDIA Display Watchdog Plugin
NVIDIA Display Session Container
NVIDIA NodeJS
NVIDIA Watchdog Plugin for NvContainer
NVIDIA Telemetry Client
NVIDIA Virtual Host Controller
Nvidia Share
NVIDIA ShadowPlay 3.20.0.118
NVIDIA SHIELD Wireless Controller Driver
NVIDIA Update Core
NVIDIA Virtual Audio 4.13.0.0
Microsoft Visual C++ 2017 x64 Additional Runtime - 14.13.26020


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\Common Files\DVDVideoSoft\lib\vidnotifier\vidnotifier.exe 00000D2C
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe 00001600
C:\Program Files (x86)\Razer\Synapse\RzSynapse.exe 00000D90
C:\Program Files\LGHUB\lghub.exe 00000ECC
C:\Program Files\LGHUB\lghub_agent.exe 00000E58
C:\Users\Jonny\AppData\Local\Discord\app-0.0.305\Discord.exe 000012C4
C:\Windows\Explorer.EXE 00000BF4
C:\Windows\system32\Dwm.exe 00000B84
C:\Windows\system32\taskeng.exe 00000894
C:\Windows\system32\taskhost.exe 00000B34
C:\Windows\system32\wbem\unsecapp.exe 00000B0C
D:\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe 00001390
D:\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 00001590

[Dynratygus]

Good afternoon and thank you for posting in the Final Fantasy XIV Technical Support Forums.

Could you try installing the game on the C drive? Could you also try hanging the compatibility mode? To change compatibility mode, right click on the exe file (Default location: C:\Program Files (x86)\SquareEnix\Final Fantasy XIV - A Realm Reborn\boot\ffxivboot.exe), right click it and select ‘Properties.’ Select the ‘Compatibility’ tab and select Windows 7.

Thank you for visiting the Final Fantasy XIV Technical Support Forums