DX11 Client Crashing since 5.1

[Darkshaunz]

I have the latest display drivers. Disabled Microsoft Game Mode and all the other stuff that was suggested. Nothing works.

Couldn't play all day today. Also tried downgrading to Dx 9.0 but that resulted in a crash as well.

Game just crashes to desktop with a variety of errors, all of it pointing to ffxiv directx11 and ntdll.

This needs to be fixed ASAP, game is literally and functionally unplayable.


-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\USER\Documents
FINAL FANTASY XIV - A Realm Reborn C:\Program Files (x86)\SquareEnix
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Pro 64-bit (6.2, Build 9200) (17763.rs5_release.180914-1434)
SYSTEM_CPU Intel(R) Core(TM) i5-4690 CPU @ 3.50GHz (4 CPUs), ~3.5GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 4 SYSTEM_CORE_PHYSICS 4
SYSTEM_BIOS F5
SYSTEM_LANGUAGE English (Regional Setting: English)
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SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 16770.609MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 232.285GB SYSTEM_FREEDISC_SPACE 9.392GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 1863.015GB SYSTEM_FREEDISC_SPACE 831.091GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS NVIDIA GeForce GTX 970
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
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SYSTEM_GRAPHICS_SHARED_VRAM 4033.305 MB
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SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_71164464ccd46ae5\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_71164464ccd46ae5\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_71164464ccd46ae5\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_71164464ccd46ae5\nvldumdx.dll
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SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_71164464ccd46ae5\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_71164464ccd46ae5\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_71164464ccd46ae5\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_71164464ccd46ae5\nvldumdx.dll
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SYSTEM_GRAPHICS_DRIVER_DATE 10/22/2019 08:00:00
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SYSTEM_GRAPHICS_SHARED_VRAM SYSTEM_UNKNOWN
SYSTEM_GRAPHICS_DAC Internal
SYSTEM_GRAPHICS_DISPLAY_MODE Unknown
SYSTEM_GRAPHICS_DRIVER igdumdim64.dll,igd10iumd64.dll,igd10iumd64.dll,igd12umd64.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 20.19.0015.4531
SYSTEM_GRAPHICS_DRIVER_DATE 9/29/2016 08:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English

SYSTEM_GRAPHICS_PIXEL_SHADER
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SYSTEM_SOUND_DRIVER_DATE 9/4/2019 00:00:00
SYSTEM_SOUND BenQ RL2455 (NVIDIA High Definition Audio)
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SYSTEM_SOUND_DEVICE_NAME nvhda64v.sys
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-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher
DirectX 11 Errors - Page 6 - Mozilla Firefox
Settings
Settings
Downloads


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

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-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe 00002DCC
C:\Program Files (x86)\NVIDIA Corporation\NvNode\NVIDIA Web Helper.exe 000011A8
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe 00002B24
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 0000262C
C:\Program Files\Mozilla Firefox\firefox.exe 00002CFC
C:\Program Files\NVIDIA Corporation\NvContainer\nvcontainer.exe 00001C4C
C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.53.85.0_x64__kzf8qxf38zg5c\SkypeApp.exe 00002180
C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.53.85.0_x64__kzf8qxf38zg5c\SkypeBackgroundHost.exe 000021A8
C:\Program Files\WindowsApps\Microsoft.YourPhone_1.19101.469.0_x64__8wekyb3d8bbwe\YourPhone.exe 000021DC
C:\Program Files\WindowsApps\Microsoft.ZuneVideo_10.19101.10711.0_x64__8wekyb3d8bbwe\Video.UI.exe 00000914
C:\WINDOWS\Explorer.EXE 000019D8
C:\WINDOWS\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe 00001F80
C:\WINDOWS\system32\ApplicationFrameHost.exe 000011F0
C:\WINDOWS\system32\conhost.exe 00000464
C:\WINDOWS\system32\igfxEM.exe 000018C8
C:\WINDOWS\system32\sihost.exe 00001424
C:\WINDOWS\system32\svchost.exe 00000BFC
C:\WINDOWS\system32\taskhostw.exe 00001550
C:\Windows\ImmersiveControlPanel\SystemSettings.exe 00003288
C:\Windows\System32\CompPkgSrv.exe 00002930
C:\Windows\System32\RuntimeBroker.exe 00002638
C:\Windows\System32\smartscreen.exe 00002500
C:\Windows\SystemApps\InputApp_cw5n1h2txyewy\WindowsInternal.ComposableShell.Experiences.TextInput.InputApp.exe 00002364
C:\Windows\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 00001E98

[Ekko]

Hello,


Try to set the screen resolution to something else then revert back to the previous resolution. Then launch FFXIV.

[Einmimiria]

Good morning and thank you for posting on the Final Fantasy XIV Technical Support Forums.

Is it possible to provide a screenshot of the error message? Do you notice any patterns to the crashes (Only happens in certain areas or while doing certain actions, etc.)?

I'd suggest trying some of the following in order to try and alleviate the issue:

1) Try a clean reinstall of the graphics drivers.

2) Disable any overlays that may be preset. Close any unnecessary programs while playing the game.

3) Try a clean boot. Simply open the task manager and select the 'Start up' tab. Disable everything here and restart the PC. This will make sure that no background processes are interfering with the game.

4) Reinstall the game. When you do, make sure to remove the locally-saved data folder (located My Documents > My Games > Final Fantasy XIV). Be sure to make a backup of this just in case it doesn't resolve the issue.

We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!

[Darkshaunz]

Good morning and thank you for posting on the Final Fantasy XIV Technical Support Forums.

Is it possible to provide a screenshot of the error message? Do you notice any patterns to the crashes (Only happens in certain areas or while doing certain actions, etc.)?

I'd suggest trying some of the following in order to try and alleviate the issue:

1) Try a clean reinstall of the graphics drivers.

2) Disable any overlays that may be preset. Close any unnecessary programs while playing the game.

3) Try a clean boot. Simply open the task manager and select the 'Start up' tab. Disable everything here and restart the PC. This will make sure that no background processes are interfering with the game.

4) Reinstall the game. When you do, make sure to remove the locally-saved data folder (located My Documents > My Games > Final Fantasy XIV). Be sure to make a backup of this just in case it doesn't resolve the issue.

We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!

There is no error message, it just crashes straight to desktop.

Main things that cause it: Loading into a new zone, Loading the game after the character select, and sometimes just standing still will result in a game Crashing to Desktop with Zero error messages.

I'll try the steps you listed.