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  1. 10-31-2019 09:28 AM #1
    Fyoooh
    Player
    Fyoooh's Avatar
    Join Date
    Oct 2019
    Posts
    19
    Character
    Fyoh Fhamago
    World
    Omega
    Main Class
    Gunbreaker Lv 80
    Same problem here, got these error messages when I tried to enter in Copied Factory new raid. Kept crashing on loading screen until I got kicked out of the instance.

    [IMG] https://imgur.com/a/igZEYs4 [/IMG]

    Switched to DX9 :

    [IMG] https://imgur.com/a/Cq47GZ9 [/IMG]

    Clean reinstalled graphic card driver (GTX 1060 laptop), still crashing. I'll probably try to reinstall the game.

    I'm wondering why the error date is from a week ago though...



    -=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

    MyDocument D:\Documents
    FINAL FANTASY XIV ONLINE E:\SquareEnix
    FINAL FANTASY XIV - A Realm Reborn Language 3 Region 3
    ProxyEnable 0
    ProxyServer unspecified
    ProxyOverride <local>


    -=-=-=-=-=-=- System Information -=-=-=-=-=-=-

    SYSTEM_OS Windows 10 Famille 64 bits (6.2, version 9200) (18362.19h1_release.190318-1202)
    SYSTEM_CPU Intel(R) Core(TM) i7-7700HQ CPU @ 2.80GHz (8 CPUs), ~2.8GHz
    SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 8 SYSTEM_CORE_PHYSICS 4
    SYSTEM_BIOS GL702VMK.305
    SYSTEM_LANGUAGE 日本語 (Paramètres régionaux*: 日本語)
    SYSTEM_MEMORY 8144.984MB
    SYSTEM_VIRTUAL_MEMORY 134217727.875MB
    SYSTEM_PAGE_FILE 14288.984MB
    SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 118.367GB SYSTEM_FREEDISC_SPACE 20.064GB
    SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 930.683GB SYSTEM_FREEDISC_SPACE 204.730GB
    SYSTEM_STORAGE E:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 476.922GB SYSTEM_FREEDISC_SPACE 296.197GB
    SYSTEM_DIRECTX_VERSION DirectX 12
    SYSTEM_GRAPHICS NVIDIA GeForce GTX 1060
    SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
    SYSTEM_GRAPHICS_CHIP GeForce GTX 1060
    SYSTEM_GRAPHICS_MAKER NVIDIA
    SYSTEM_GRAPHICS_VRAM 6052.000 MB
    SYSTEM_GRAPHICS_SHARED_VRAM 4072.492 MB
    SYSTEM_GRAPHICS_DAC Integrated RAMDAC
    SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (75Hz)
    SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nvami.inf_amd64_972dbd26064c679d\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvami.inf_amd64_972dbd26064c679d\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvami.inf_amd64_972dbd26064c679d\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvami.inf_amd64_972dbd26064c679d\nvldumdx.dll
    SYSTEM_GRAPHICS_DRIVER_VERSION 26.21.0014.4108
    SYSTEM_GRAPHICS_DRIVER_DATE 10/21/2019 20:00:00
    SYSTEM_GRAPHICS_DRIVER_LANGUAGE Anglais
    3.0
    SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
    SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
    SYSTEM_SOUND VG245 (NVIDIA High Definition Audio)
    SYSTEM_SOUND_DEVICE_ID {21A4C6E4-FD43-45CD-AE4C-631810A7D354}
    SYSTEM_SOUND_DEVICE_NAME nvhda64v.sys
    SYSTEM_SOUND_DRIVER_VERSION 1.03.0038.0021
    SYSTEM_SOUND_DRIVER_LANGUAGE Anglais
    SYSTEM_SOUND_DRIVER_DATE 6/21/2019 00:00:00
    SYSTEM_SOUND Haut-parleurs (Realtek High Definition Audio)
    SYSTEM_SOUND_DEVICE_ID {E6DADF79-8916-4F56-9D13-699C57C0B781}
    SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
    SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.7960
    SYSTEM_SOUND_DRIVER_LANGUAGE Anglais
    SYSTEM_SOUND_DRIVER_DATE 10/18/2016 00:00:00
    SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
    SYSTEM_INPUT_NAME Souris
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
    SYSTEM_INPUT_NAME Clavier
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {DD942B90-69F5-11E9-8004444553540000}
    SYSTEM_INPUT_NAME Razer DeathAdder Essential
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {DD93B660-69F5-11E9-8003444553540000}
    SYSTEM_INPUT_NAME Razer DeathAdder Essential
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {94AD26E0-65AE-11E7-8003444553540000}
    SYSTEM_INPUT_NAME ASUS Wireless Radio Control
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {F18A6A50-C806-11E9-8002444553540000}
    SYSTEM_INPUT_NAME Quick Fire PRO Keyboard
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {DD94A0C0-69F5-11E9-8005444553540000}
    SYSTEM_INPUT_NAME Razer DeathAdder Essential
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {94AF49C0-65AE-11E7-8005444553540000}
    SYSTEM_INPUT_NAME HIDI2C Device
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {94B05B30-65AE-11E7-8007444553540000}
    SYSTEM_INPUT_NAME ASASTeK COMPUTER INC.
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {94AF49C0-65AE-11E7-8006444553540000}
    SYSTEM_INPUT_NAME ASASTeK COMPUTER INC.
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {F18A1C30-C806-11E9-8001444553540000}
    SYSTEM_INPUT_NAME Quick Fire PRO Keyboard
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {DD94C7D0-69F5-11E9-8006444553540000}
    SYSTEM_INPUT_NAME Razer DeathAdder Essential
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {41213BD0-FA9C-11E9-8001444553540000}
    SYSTEM_INPUT_NAME WF-1000XM3
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0


    -=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

    FFXIVLauncher
    #gaming - Discord
    CN=Microsoft Windows, O=Microsoft Corporation, L=Redmond, S=Washington, C=US
    Paramètres
    Microsoft Text Input Application
    Films et TV
    Films et TV
    DirectX 11 Errors - Google Chrome


    -=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

    Adobe Creative Cloud
    Adobe Flash Player 32 NPAPI
    Adobe After Effects 2019
    Adobe Media Encoder CC 2019
    Application de bureau Autodesk
    Battle.net
    BitRaider Streaming Client
    Brave
    Canon IJ Network Scanner Selector EX2
    Google Chrome
    MEGAsync
    Marmoset Toolbag 3
    OBS Studio
    Origin
    Adobe Photoshop CC 2018
    Adobe Premiere Pro CC 2019
    Razer Synapse
    RGSS-RTP Standard
    RPG MAKER VX Ace RTP
    RPGツクールVX RTP
    StarCraft
    StarCraft II
    Steam
    Star Wars The Old Republic
    WebTablet FB Plugin 32 bit
    WinRAR 5.40 (32-bit)
    World of Warcraft
    World of Warcraft Classic
    インテル(R) ワイヤレス Bluetooth(R)
    Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148
    Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.40660
    Java 8 Update 231
    Microsoft Visual C++ 2017 x86 Additional Runtime - 14.15.26706
    FINAL FANTASY XIV ONLINE
    Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.50727
    Logiciel Intel® PROSet/Wireless
    Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
    Microsoft XNA Framework Redistributable 3.0
    Microsoft Visual C++ 2017 x86 Minimum Runtime - 14.15.26706
    Star Wars: The Old Republic
    Microsoft Visual C++ 2017 Redistributable (x64) - 14.16.27012
    Java Auto Updater
    Dragon Age™ II
    UE4 Prerequisites (x64)
    Google Update Helper
    ATLAS Translation Standard V14.0 Trial Version
    ATLAS V14.0 L10 Update Pack U004
    Intel Driver && Support Assistant
    Microsoft Visual C++ 2005 Redistributable
    Microsoft Visual C++ 2005 Redistributable
    Mass Effect™ 2
    Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.40660
    Microsoft Visual C++ 2017 Redistributable (x86) - 14.15.26706
    Autodesk Maya 2018.1
    PlayStation™Now
    Office 16 Click-to-Run Extensibility Component
    Office 16 Click-to-Run Localization Component
    Intel® Driver & Support Assistant
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
    Microsoft Visual C++ 2005 Redistributable
    Google Update Helper
    ATK Package
    Adobe Refresh Manager
    Adobe Acrobat Reader DC - Français
    Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
    Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
    Launcher Prerequisites (x64)
    Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
    Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.40660
    Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.40660
    Epic Games Launcher
    Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.40660
    Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
    Realtek High Definition Audio Driver
    Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
    Intel(R) C++ Redistributables on Intel(R) 64
    Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.50727
    Marmoset Viewer 1.0.0
    Autodesk Maya 2018
    Bifrost for Maya 2018 1.5.5.0
    Bifrost to Arnold for Maya 2018 1.5.0 Arnold-5.0.0.0
    CCleaner
    CPUID CPU-Z 1.87
    DAEMON Tools Lite
    Centre Souris et Claviers Microsoft
    Microsoft Office 365 ProPlus - fr-fr
    Redshift
    Moons of Madness
    Secret World Legends
    Resident Evil Revelations / Biohazard Revelations
    Call of Cthulhu: Dark Corners of the Earth
    Plague Inc: Evolved
    Cosmic Star Heroine
    Vampire: The Masquerade - Bloodlines
    Age of Mythology: Extended Edition
    DreadOut
    METAL GEAR SOLID V: THE PHANTOM PAIN
    Pillars of Eternity
    Darkness Within 2: The Dark Lineage Director's Cut Edition
    Resident Evil / biohazard HD REMASTER
    Street Fighter V
    Dead or Alive 5 Last Round
    Conarium
    Game of Thrones - A Telltale Games Series
    Divinity: Original Sin Enhanced Edition
    FINAL FANTASY VI
    FINAL FANTASY VIII
    Divinity: Original Sin 2
    Ahnayro: The Dream World
    UNDER NIGHT IN-BIRTH Exe:Late
    Mysterium
    MONSTER HUNTER: WORLD
    Dreamfall: The Longest Journey
    Return of the Obra Dinn
    Stick Fight: The Game
    Tokyo Dark
    Counter-Strike: Global Offensive
    Shadow of the Tomb Raider
    Draugen
    DEAD OR ALIVE 6
    Substance Painter 2019
    VLC media player
    Tablette Wacom
    WebTablet FB Plugin 64 bit
    ZBrush 2019
    Microsoft Visual C++ 2005 Redistributable (x64)
    Canon TS6000 series MP Drivers
    Update for Windows 10 for x64-based Systems (KB4023057)
    Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
    BifrostToArnold for Maya 2018 1.5.0 Arnold-5.0.0.0
    Java 8 Update 231 (64-bit)
    Bifrost for Maya 2018
    Autodesk License Service (x64) - 5.1.5
    Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030
    Microsoft Visual C++ 2017 X64 Minimum Runtime - 14.16.27012
    Java(TM) SE Development Kit 9 (64-bit)
    Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148
    Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.40660
    Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161
    Centre Souris et Claviers Microsoft
    Autodesk Certificate Package (x64) - 5.1.4
    Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17
    Autodesk Maya 2018
    Microsoft Silverlight
    Office 16 Click-to-Run Licensing Component
    Office 16 Click-to-Run Extensibility Component 64-bit Registration
    Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.50727
    Intel(R) Computing Improvement Program
    Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.50727
    Microsoft Visual C++ 2005 Redistributable (x64)
    Microsoft HEVC Media Extension Installation for Microsoft.HEVCVideoExtension_1.0.2512.0_x64__8wekyb3d8bbwe (x64)
    NVIDIA Ansel
    Panneau de configuration NVIDIA 441.08
    NVIDIA Pilote graphique 441.08
    NVIDIA Logiciel système PhysX 9.19.0218
    NVIDIA Pilote audio HD : 1.3.38.21
    NVIDIA Install Application
    NVIDIA Display Container
    NVIDIA Display Container LS
    NVIDIA Display Watchdog Plugin
    NVIDIA Display Session Container
    Visual Profiler
    Oracle VM VirtualBox 6.0.8
    Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.40660
    Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030
    MayaBonusTools
    Intel® PROSet/Wireless WiFi Software
    Microsoft Visual C++ 2017 X64 Additional Runtime - 14.16.27012
    Intel(R) PRO/Wireless Driver
    UE4 Prerequisites (x64)


    -=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

    C:\Program Files (x86)\Canon\IJ Network Scanner Selector EX2\CNMNSST2.exe 0000333C
    C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe 00003610
    C:\Program Files (x86)\Google\Chrome\Application\chrome.exe 00000814
    C:\Program Files (x86)\Intel\Driver and Support Assistant\DSATray.exe 00001AEC
    C:\Program Files (x86)\Razer\Synapse3\Service\..\UserProcess\Razer Synapse Service Process.exe 00002C84
    C:\Program Files\Intel\SUR\QUEENCREEK\x64\esrv.exe 00000818
    C:\Program Files\Microsoft Mouse and Keyboard Center\ipoint.exe 000016FC
    C:\Program Files\Microsoft Mouse and Keyboard Center\itype.exe 000016F0
    C:\Program Files\Realtek\Audio\HDA\RAVBg64.exe 0000344C
    C:\Program Files\Realtek\Audio\HDA\RtkNGUI64.exe 000034BC
    C:\Program Files\Tablet\Wacom\Wacom_TabletUser.exe 00001090
    C:\Program Files\WindowsApps\Microsoft.ZuneVideo_10.19101.10711.0_x64__8wekyb3d8bbwe\Video.UI.exe 000002CC
    C:\Users\Fyoh\AppData\Local\Discord\app-0.0.305\Discord.exe 00003204
    C:\Users\Fyoh\AppData\Local\Microsoft\OneDrive\OneDrive.exe 00002A48
    C:\WINDOWS\Explorer.EXE 00001B9C
    C:\WINDOWS\System32\rundll32.exe 0000115C
    C:\WINDOWS\System32\svchost.exe 00002B6C
    C:\WINDOWS\SystemApps\InputApp_cw5n1h2txyewy\WindowsInternal.ComposableShell.Experiences.TextInput.InputApp.exe 00002D70
    C:\WINDOWS\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe 0000249C
    C:\WINDOWS\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe 000022A0
    C:\WINDOWS\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 0000297C
    C:\WINDOWS\TEMP\DPTF\esif_assist_64.exe 000016AC
    C:\WINDOWS\system32\ApplicationFrameHost.exe 000009DC
    C:\WINDOWS\system32\DllHost.exe 00002F14
    C:\WINDOWS\system32\rundll32.exe 00001E7C
    C:\WINDOWS\system32\sihost.exe 000010B4
    C:\WINDOWS\system32\svchost.exe 000036D4
    C:\WINDOWS\system32\taskhostw.exe 0000164C
    C:\Windows\ImmersiveControlPanel\SystemSettings.exe 000029DC
    C:\Windows\System32\CompPkgSrv.exe 00000B20
    C:\Windows\System32\RuntimeBroker.exe 00001F08
    C:\Windows\System32\SecurityHealthHost.exe 00003680
    C:\Windows\System32\SecurityHealthSystray.exe 00002B1C
    D:\Program Files (x86)\DAEMON Tools Lite\DTShellHlp.exe 000004E4
    E:\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe 000021FC
    E:\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 00003548
    (0)
    Last edited by Fyoooh; 10-31-2019 at 09:58 PM. Reason: Details system infos
    Reply With Quote Reply With Quote
  2. 10-31-2019 09:44 AM #2
    RaWithTheH
    Player
    RaWithTheH's Avatar
    Join Date
    Oct 2019
    Posts
    1
    Character
    Sol Astennu
    World
    Siren
    Main Class
    Conjurer Lv 71

    Same Issue

    I started having the same problem as of today. First all the character models disappeared during a dungeon. I could only see the map and particle effects. Then it exited with the Dx11 errors.

    System settings below:


    -=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

    MyDocument C:\Users\ra\Documents
    ProxyEnable 0
    ProxyServer unspecified
    ProxyOverride unspecified


    -=-=-=-=-=-=- System Information -=-=-=-=-=-=-

    SYSTEM_OS Windows 10 Pro 64-bit (6.2, Build 9200) (18362.19h1_release.190318-1202)
    SYSTEM_CPU Intel(R) Core(TM) i5-9600K CPU @ 3.70GHz (6 CPUs), ~3.7GHz
    SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 6 SYSTEM_CORE_PHYSICS 6
    SYSTEM_BIOS F10
    SYSTEM_LANGUAGE English (Regional Setting: English)
    SYSTEM_MEMORY 32700.719MB
    SYSTEM_VIRTUAL_MEMORY 134217727.875MB
    SYSTEM_PAGE_FILE 37564.719MB
    SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 930.151GB SYSTEM_FREEDISC_SPACE 831.007GB
    SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 931.512GB SYSTEM_FREEDISC_SPACE 931.383GB
    SYSTEM_STORAGE E:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 931.512GB SYSTEM_FREEDISC_SPACE 472.991GB
    SYSTEM_DIRECTX_VERSION DirectX 12
    SYSTEM_GRAPHICS NVIDIA GeForce RTX 2080 SUPER
    SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
    SYSTEM_GRAPHICS_CHIP GeForce RTX 2080 SUPER
    SYSTEM_GRAPHICS_MAKER NVIDIA
    SYSTEM_GRAPHICS_VRAM 8010.000 MB
    SYSTEM_GRAPHICS_SHARED_VRAM 16350.359 MB
    SYSTEM_GRAPHICS_DAC Integrated RAMDAC
    SYSTEM_GRAPHICS_DISPLAY_MODE 3840 x 2160 (32 bit) (60Hz)
    SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_71164464ccd46ae5\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_71164464ccd46ae5\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_71164464ccd46ae5\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_71164464ccd46ae5\nvldumdx.dll
    SYSTEM_GRAPHICS_DRIVER_VERSION 26.21.0014.4108
    SYSTEM_GRAPHICS_DRIVER_DATE 10/21/2019 20:00:00
    SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
    3.0
    SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
    SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
    SYSTEM_SOUND Realtek HD Audio 2nd output (2- Realtek(R) Audio)
    SYSTEM_SOUND_DEVICE_ID {64D3B19B-0822-4360-9F37-2F535693CA25}
    SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
    SYSTEM_SOUND_DRIVER_VERSION 6.00.8734.0001
    SYSTEM_SOUND_DRIVER_LANGUAGE English
    SYSTEM_SOUND_DRIVER_DATE 6/18/2019 00:00:00
    SYSTEM_SOUND Speakers (2- Realtek(R) Audio)
    SYSTEM_SOUND_DEVICE_ID {1495F5C2-3F95-4146-B91B-1DE8CDBFCDBF}
    SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
    SYSTEM_SOUND_DRIVER_VERSION 6.00.8734.0001
    SYSTEM_SOUND_DRIVER_LANGUAGE English
    SYSTEM_SOUND_DRIVER_DATE 6/18/2019 00:00:00
    SYSTEM_SOUND LG HDR 4K (NVIDIA High Definition Audio)
    SYSTEM_SOUND_DEVICE_ID {2B586EEE-B434-47CC-A729-B8F989D9FAE6}
    SYSTEM_SOUND_DEVICE_NAME nvhda64v.sys
    SYSTEM_SOUND_DRIVER_VERSION 1.03.0038.0021
    SYSTEM_SOUND_DRIVER_LANGUAGE English
    SYSTEM_SOUND_DRIVER_DATE 6/21/2019 00:00:00
    SYSTEM_SOUND Realtek Digital Output (2- Realtek(R) Audio)
    SYSTEM_SOUND_DEVICE_ID {6C8A3F44-386B-4EE3-9540-1C9509A91BB8}
    SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
    SYSTEM_SOUND_DRIVER_VERSION 6.00.8734.0001
    SYSTEM_SOUND_DRIVER_LANGUAGE English
    SYSTEM_SOUND_DRIVER_DATE 6/18/2019 00:00:00
    SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
    SYSTEM_INPUT_NAME Mouse
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
    SYSTEM_INPUT_NAME Keyboard
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {DAA28E10-C6B4-11E9-8001444553540000}
    SYSTEM_INPUT_NAME Razer BlackWidow Chroma V2
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {DAA2B520-C6B4-11E9-8002444553540000}
    SYSTEM_INPUT_NAME Razer BlackWidow Chroma V2
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {DAA2B520-C6B4-11E9-8003444553540000}
    SYSTEM_INPUT_NAME Razer BlackWidow Chroma V2
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {DAA2B520-C6B4-11E9-8004444553540000}
    SYSTEM_INPUT_NAME Razer BlackWidow Chroma V2
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {DAA2DC30-C6B4-11E9-8005444553540000}
    SYSTEM_INPUT_NAME Gaming Mouse G502
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 652 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {DAA2DC30-C6B4-11E9-8006444553540000}
    SYSTEM_INPUT_NAME ITE Device(8595)
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {DAAC5210-C6B4-11E9-8007444553540000}
    SYSTEM_INPUT_NAME Gaming Mouse G502
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {DAAC5210-C6B4-11E9-8008444553540000}
    SYSTEM_INPUT_NAME ITE Device(8595)
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {DAAC7920-C6B4-11E9-8009444553540000}
    SYSTEM_INPUT_NAME Gaming Mouse G502
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {DAACA030-C6B4-11E9-800A444553540000}
    SYSTEM_INPUT_NAME Gaming Mouse G502
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {91409B80-DC22-11E9-8001444553540000}
    SYSTEM_INPUT_NAME Controller (Xbox One For Windows)
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 5 SYSTEM_GAMEPAD_BUTTON 10 SYSTEM_GAMEPAD_FOV 1


    -=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

    FFXIVLauncher
    #general - Discord
    Settings
    Settings
    Steam
    Mail
    Inbox - Outlook ‎- Mail
    Microsoft Store
    Microsoft Store
    NVIDIA GeForce Overlay
    APP Center


    -=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

    Adobe Creative Cloud
    Battle.net
    Uninstall Chroma Discord App (Unofficial)
    GigabyteFirmwareUpdateUtility
    EasyTuneEngineService
    SIV
    @BIOS
    APP Center
    Microsoft Edge Beta
    Microsoft Edge Update
    Origin
    Razer Synapse
    Steam
    TechPowerUp GPU-Z
    Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
    Patriot Viper M2 SSD RGB
    GigabyteFirmwareUpdateUtility
    Microsoft Visual C++ 2017 x86 Additional Runtime - 14.15.26706
    Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
    Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
    Microsoft Visual C++ 2017 x86 Minimum Runtime - 14.15.26706
    Intel(R) Chipset Device Software
    ENE_EHD_HAL
    Epic Games Launcher
    Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.40660
    Intel® PROSet/Wireless Software
    GOG Galaxy
    Microsoft VC++ redistributables repacked.
    Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.40660
    Microsoft Visual C++ 2017 Redistributable (x86) - 14.15.26706
    Microsoft Visual C++ 2005 Redistributable
    Microsoft Visual C++ 2017 Redistributable (x64) - 14.15.26706
    EasyTuneEngineService
    Intel(R) Trusted Connect Services Client
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
    ENE RGB HAL
    SIV
    Adobe Refresh Manager
    Adobe Acrobat DC
    Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
    Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
    Launcher Prerequisites (x64)
    Intel(R) Trusted Connect Service Client x86
    @BIOS
    Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
    ENE IO Driver
    Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
    APP Center
    Windows 10 Update Assistant
    GService
    Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.40660
    Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.40660
    Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
    Realtek High Definition Audio Driver
    Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
    ENE_EHD_M2_HAL
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022
    RGB Fusion
    CPUID CPU-Z 1.90
    Microsoft Office 365 - en-us
    Oculus
    DOOM
    FINAL FANTASY XIV Online
    Raw Data
    Borderlands 2
    NieR:Automata™
    FINAL FANTASY XV WINDOWS EDITION
    Vulkan Run Time Libraries 1.0.65.1
    Patriot Viper M2 SSD RGB
    Update for Windows 10 for x64-based Systems (KB4023057)
    ENE_EHD_M2_HAL
    Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
    Intel® PROSet/Wireless WiFi Software
    ENE_EHD_HAL
    Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030
    Update for Windows 10 for x64-based Systems (KB4480730)
    Intel(R) Rapid Storage Technology
    Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.40660
    Epic Games Launcher Prerequisites (x64)
    Intel® Optane™ Pinning Explorer Extensions
    Intel(R) Serial IO
    Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17
    ENE RGB HAL
    Office 16 Click-to-Run Licensing Component
    Office 16 Click-to-Run Extensibility Component
    Office 16 Click-to-Run Localization Component
    Intel(R) PRO/Wireless Driver
    Intel(R) Serial IO
    NVIDIA Ansel
    NVIDIA Control Panel 441.08
    NVIDIA Graphics Driver 441.08
    NVIDIA GeForce Experience 3.20.0.118
    NVIDIA Optimus Update 38.0.1.0
    NVIDIA PhysX System Software 9.19.0218
    NVIDIA Update 38.0.1.0
    NVIDIA SHIELD Streaming
    NVIDIA HD Audio Driver 1.3.38.21
    NVIDIA Install Application
    NVIDIA NGX 1.4.0.26
    NVIDIA ABHub
    NVIDIA Backend
    NVIDIA Container
    NVIDIA TelemetryApi helper for NvContainer
    NVIDIA LocalSystem Container
    NVIDIA Message Bus for NvContainer
    NVIDIA NetworkService Container
    NVAPI Monitor plugin for NvContainer
    NVIDIA Session Container
    NVIDIA User Container
    NVIDIA Display Container
    NVIDIA Display Container LS
    NVIDIA Display Watchdog Plugin
    NVIDIA Display Session Container
    NVIDIA NodeJS
    NVIDIA Watchdog Plugin for NvContainer
    NVIDIA Telemetry Client
    NVIDIA Virtual Host Controller
    Nvidia Share
    NVIDIA ShadowPlay 3.20.0.118
    NVIDIA SHIELD Wireless Controller Driver
    NVIDIA Update Core
    NVIDIA USBC Driver 1.38.831.832
    NVIDIA Virtual Audio 4.13.0.0
    Intel(R) Management Engine Components
    Intel(R) Management Engine Components
    Microsoft Visual C++ 2017 x64 Minimum Runtime - 14.15.26706
    Intel(R) Trusted Connect Service Client x64
    Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.40660
    Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030
    Intel(R) Chipset Device Software
    Microsoft VC++ redistributables repacked.
    Microsoft Visual C++ 2017 x64 Additional Runtime - 14.15.26706
    Intel(R) Rapid Storage Technology
    Intel(R) Management Engine Driver


    -=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

    C:\Program Files (x86)\Adobe\Acrobat DC\Acrobat\AdobeCollabSync.exe 00002D20
    C:\Program Files (x86)\Adobe\Acrobat DC\Acrobat\acrotray.exe 00000484
    C:\Program Files (x86)\Adobe\Adobe Creative Cloud Experience\CCXProcess.exe 00003198
    C:\Program Files (x86)\Adobe\Adobe Creative Cloud Experience\libs\node.exe 00004254
    C:\Program Files (x86)\Adobe\Adobe Sync\Coresync\Coresync.exe 00002E00
    C:\Program Files (x86)\Common Files\Adobe\Adobe Desktop Common\ADS\Adobe Desktop Service.exe 000032F0
    C:\Program Files (x86)\Common Files\Adobe\Adobe Desktop Common\IPCBox\AdobeIPCBroker.exe 0000254C
    C:\Program Files (x86)\Common Files\Adobe\Creative Cloud Libraries\CCLibrary.exe 000003BC
    C:\Program Files (x86)\Common Files\Adobe\Creative Cloud Libraries\libs\node.exe 00004284
    C:\Program Files (x86)\NVIDIA Corporation\NvNode\NVIDIA Web Helper.exe 00000F70
    C:\Program Files (x86)\Razer\Razer Services\Razer Central\CefSharp.BrowserSubprocess.exe 000041AC
    C:\Program Files (x86)\Razer\Razer Services\Razer Central\Razer Central.exe 0000424C
    C:\Program Files (x86)\Razer\Synapse3\Service\..\UserProcess\Razer Synapse Service Process.exe 00002E68
    C:\Program Files (x86)\Razer\Synapse3\WPFUI\Framework\Razer Synapse 3 Host\Razer Synapse 3.exe 000032D0
    C:\Program Files (x86)\Steam\Steam.exe 00002588
    C:\Program Files (x86)\Steam\bin\cef\cef.win7x64\steamwebhelper.exe 00001F64
    C:\Program Files\Intel\Intel(R) Rapid Storage Technology\IAStorIcon.exe 000036C0
    C:\Program Files\NVIDIA Corporation\NVIDIA GeForce Experience\NVIDIA Share.exe 00003168
    C:\Program Files\NVIDIA Corporation\NvContainer\nvcontainer.exe 00002F60
    C:\Program Files\Oculus\Support\oculus-runtime\OVRServer_x64.exe 00003AC4
    C:\Program Files\WindowsApps\AcrobatNotificationClient_1.0.4.0_x86__e1rzdqpraam7r\AcrobatNotificationClient.exe 000026D4
    C:\Program Files\WindowsApps\AdobeNotificationClient_1.0.1.22_x86__enpm4xejd91yc\AdobeNotificationClient.exe 00001138
    C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.53.85.0_x64__kzf8qxf38zg5c\SkypeApp.exe 00003F58
    C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.53.85.0_x64__kzf8qxf38zg5c\SkypeBackgroundHost.exe 00001860
    C:\Program Files\WindowsApps\Microsoft.WindowsStore_11910.1001.5.0_x64__8wekyb3d8bbwe\WinStore.App.exe 00003EDC
    C:\Program Files\WindowsApps\Microsoft.YourPhone_1.19092.403.0_x64__8wekyb3d8bbwe\YourPhone.exe 00002414
    C:\Program Files\WindowsApps\microsoft.windowscommunicationsapps_16005.12026.20218.0_x64__8wekyb3d8bbwe\HxOutlook.exe 00003F0C
    C:\Program Files\WindowsApps\microsoft.windowscommunicationsapps_16005.12026.20218.0_x64__8wekyb3d8bbwe\HxTsr.exe 000020F0
    C:\Users\ra\AppData\Local\Discord\app-0.0.305\Discord.exe 000003AC
    C:\Users\ra\AppData\Local\Microsoft\OneDrive\OneDrive.exe 00002DA0
    C:\WINDOWS\Explorer.EXE 00003390
    C:\WINDOWS\System32\svchost.exe 000033A8
    C:\WINDOWS\SystemApps\Microsoft.LockApp_cw5n1h2txyewy\LockApp.exe 000024DC
    C:\WINDOWS\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe 00001740
    C:\WINDOWS\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe 00003888
    C:\WINDOWS\system32\ApplicationFrameHost.exe 0000155C
    C:\WINDOWS\system32\DllHost.exe 00001764
    C:\WINDOWS\system32\SettingSyncHost.exe 0000352C
    C:\WINDOWS\system32\backgroundTaskHost.exe 00001C08
    C:\WINDOWS\system32\conhost.exe 00003314
    C:\WINDOWS\system32\sihost.exe 00003CEC
    C:\WINDOWS\system32\svchost.exe 00003058
    C:\WINDOWS\system32\taskhostw.exe 0000062C
    C:\Windows\ImmersiveControlPanel\SystemSettings.exe 00003DF4
    C:\Windows\System32\RtkAudUService64.exe 00000EE4
    C:\Windows\System32\RuntimeBroker.exe 000036D0
    C:\Windows\System32\SecurityHealthSystray.exe 000003D4
    E:\SteamLibrary\steamapps\common\FINAL FANTASY XIV Online\boot\ffxivlauncher.exe 00003868
    E:\SteamLibrary\steamapps\common\FINAL FANTASY XIV Online\boot\ffxivsysinfo64.exe 00001EC8
    (0)
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  3. 11-04-2019 10:49 PM
    MerumHinoke

    Player

  4. 11-04-2019 11:01 PM #4
    MerumHinoke
    Player
    MerumHinoke's Avatar
    Join Date
    Nov 2019
    Posts
    5
    Character
    Merum Evaluna
    World
    Louisoix
    Main Class
    Samurai Lv 90
    Same errors for me since 2/3 days, have no solution about it. I reinstalled the game, as well as my windows, and graphic card drivers, I went back on Directx 9, I have minimized the graphic qualities, download the old graphic card, but still nothing. I often crash when I’m on a Shadowbringers map, for now I can't even log on because I'm stuck on the Lakeland map, on the loading screen.

    I’ve never had this kind of problem in more than 8 months and I’ve always been able to run the game in maximum capacity

    It's not a problem from my computer, everything's clear so I really don't understand why I keep crashing with this kind of message




    -=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

    MyDocument C:\Users\MerumHinoke\Documents
    ProxyEnable 0
    ProxyServer unspecified
    ProxyOverride unspecified


    -=-=-=-=-=-=- System Information -=-=-=-=-=-=-

    SYSTEM_OS Windows 10 Famille 64 bits (6.2, version 9200) (18362.19h1_release.190318-1202)
    SYSTEM_CPU Intel(R) Core(TM) i7-8750H CPU @ 2.20GHz (12 CPUs), ~2.2GHz
    SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 12 SYSTEM_CORE_PHYSICS 6
    SYSTEM_BIOS F.09
    SYSTEM_LANGUAGE français (Paramètres régionaux*: français)
    SYSTEM_MEMORY 8071.281MB
    SYSTEM_VIRTUAL_MEMORY 134217727.875MB
    SYSTEM_PAGE_FILE 14185.355MB
    SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 915.599GB SYSTEM_FREEDISC_SPACE 829.895GB
    SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 14.681GB SYSTEM_FREEDISC_SPACE 1.759GB
    SYSTEM_DIRECTX_VERSION DirectX 12
    SYSTEM_GRAPHICS NVIDIA GeForce GTX 1060
    SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY9
    SYSTEM_GRAPHICS_CHIP GeForce GTX 1060
    SYSTEM_GRAPHICS_MAKER NVIDIA
    SYSTEM_GRAPHICS_VRAM 6052.000 MB
    SYSTEM_GRAPHICS_SHARED_VRAM 4035.641 MB
    SYSTEM_GRAPHICS_DAC Integrated RAMDAC
    SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
    SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nvhmi.inf_amd64_4f7026d85900f28d\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvhmi.inf_amd64_4f7026d85900f28d\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvhmi.inf_amd64_4f7026d85900f28d\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvhmi.inf_amd64_4f7026d85900f28d\nvldumdx.dll
    SYSTEM_GRAPHICS_DRIVER_VERSION 26.21.0014.3630
    SYSTEM_GRAPHICS_DRIVER_DATE 9/5/2019 01:00:00
    SYSTEM_GRAPHICS_DRIVER_LANGUAGE Anglais
    3.0
    SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
    SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
    SYSTEM_SOUND Haut-parleur/Ecouteurs (Realtek High Definition Audio)
    SYSTEM_SOUND_DEVICE_ID {45931B41-95AA-4CDC-9945-7DFD4BB1DA0F}
    SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
    SYSTEM_SOUND_DRIVER_VERSION 6.00.8703.0001
    SYSTEM_SOUND_DRIVER_LANGUAGE Anglais
    SYSTEM_SOUND_DRIVER_DATE 5/14/2019 00:00:00
    SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
    SYSTEM_INPUT_NAME Souris
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
    SYSTEM_INPUT_NAME Clavier
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {5492B530-FE8F-11E9-8002444553540000}
    SYSTEM_INPUT_NAME HP Wireless Button Driver
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0


    -=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

    FFXIVLauncher
    @Nyanpassu - Discord
    DirectX 11 Errors - Répondre au sujet - Google Chrome
    Paramètres
    Paramètres
    Microsoft Edge
    Microsoft Edge
    Microsoft Edge
    Microsoft Text Input Application
    Téléchargements


    -=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

    MSI Afterburner 4.6.1
    Google Chrome
    Microsoft Visual C++ 2017 Redistributable (x86) - 14.13.26020
    Google Update Helper
    Microsoft Visual C++ 2017 Redistributable (x64) - 14.13.26020
    Microsoft Visual C++ 2017 x86 Additional Runtime - 14.13.26020
    Microsoft Visual C++ 2017 x86 Minimum Runtime - 14.13.26020
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
    Realtek High Definition Audio Driver
    Synaptics Pointing Device Driver
    Microsoft Visual C++ 2017 x64 Minimum Runtime - 14.13.26020
    Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161
    NVIDIA Ansel
    Panneau de configuration NVIDIA 436.30
    NVIDIA Pilote graphique 436.30
    NVIDIA GeForce Experience 3.20.0.118
    NVIDIA Logiciel système PhysX 9.19.0218
    Mises à jour NVIDIA 38.0.1.0
    NVIDIA SHIELD Streaming
    NVIDIA Pilote audio HD : 1.3.38.21
    NVIDIA Install Application
    NVIDIA ABHub
    NVIDIA Backend
    NVIDIA Container
    NVIDIA TelemetryApi helper for NvContainer
    NVIDIA LocalSystem Container
    NVIDIA Message Bus for NvContainer
    NVIDIA NetworkService Container
    NVAPI Monitor plugin for NvContainer
    NVIDIA Session Container
    NVIDIA User Container
    NVIDIA Display Container
    NVIDIA Display Container LS
    NVIDIA Display Watchdog Plugin
    NVIDIA Display Session Container
    NVIDIA NodeJS
    NVIDIA Watchdog Plugin for NvContainer
    NVIDIA Telemetry Client
    NVIDIA Virtual Host Controller
    Nvidia Share
    NVIDIA ShadowPlay 3.20.0.118
    NVIDIA SHIELD Wireless Controller Driver
    NVIDIA Update Core
    NVIDIA Virtual Audio 4.13.0.0
    Microsoft Visual C++ 2017 x64 Additional Runtime - 14.13.26020


    -=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

    C:\Program Files (x86)\Google\Chrome\Application\chrome.exe 0000322C
    C:\Program Files (x86)\NVIDIA Corporation\NvNode\NVIDIA Web Helper.exe 00000AE8
    C:\Program Files\NVIDIA Corporation\NvContainer\nvcontainer.exe 0000065C
    C:\Program Files\Realtek\Audio\HDA\RtkNGUI64.exe 00001448
    C:\Program Files\Synaptics\SynTP\SynTPEnh.exe 0000144C
    C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.53.85.0_x64__kzf8qxf38zg5c\SkypeApp.exe 00001DB0
    C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.53.85.0_x64__kzf8qxf38zg5c\SkypeBackgroundHost.exe 00001DE4
    C:\Program Files\WindowsApps\Microsoft.YourPhone_1.19101.469.0_x64__8wekyb3d8bbwe\YourPhone.exe 00001DCC
    C:\Users\MerumHinoke\AppData\Local\Discord\app-0.0.305\Discord.exe 00000F74
    C:\Users\MerumHinoke\AppData\Local\Microsoft\OneDrive\OneDrive.exe 0000143C
    C:\Users\MerumHinoke\Desktop\ff\boot\ffxivlauncher.exe 000006C8
    C:\Users\MerumHinoke\Desktop\ff\boot\ffxivsysinfo64.exe 00003250
    C:\WINDOWS\Explorer.EXE 00001988
    C:\WINDOWS\system32\ApplicationFrameHost.exe 00001D80
    C:\WINDOWS\system32\DllHost.exe 00000154
    C:\WINDOWS\system32\MicrosoftEdgeSH.exe 00000130
    C:\WINDOWS\system32\browser_broker.exe 00000A5C
    C:\WINDOWS\system32\conhost.exe 00002134
    C:\WINDOWS\system32\sihost.exe 000010F4
    C:\WINDOWS\system32\svchost.exe 00002270
    C:\WINDOWS\system32\taskhostw.exe 00001474
    C:\Windows\ImmersiveControlPanel\SystemSettings.exe 00000398
    C:\Windows\System32\CompPkgSrv.exe 000017C8
    C:\Windows\System32\MicrosoftEdgeCP.exe 00002EC4
    C:\Windows\System32\RuntimeBroker.exe 00001844
    C:\Windows\System32\SecurityHealthSystray.exe 000010A0
    C:\Windows\System32\smartscreen.exe 0000251C
    C:\Windows\SystemApps\InputApp_cw5n1h2txyewy\WindowsInternal.ComposableShell.Experiences.TextInput.InputApp.exe 00002EB0
    C:\Windows\SystemApps\Microsoft.LockApp_cw5n1h2txyewy\LockApp.exe 000023DC
    C:\Windows\SystemApps\Microsoft.MicrosoftEdge_8wekyb3d8bbwe\MicrosoftEdge.exe 00000BE8
    C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe 00000414
    C:\Windows\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe 000018C4
    C:\Windows\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 00001FFC
    (2)
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  5. 11-06-2019 10:32 AM #5
    ThatGuyXIV
    Player
    ThatGuyXIV's Avatar
    Join Date
    Nov 2019
    Posts
    1
    Character
    Kirito Yunna
    World
    Brynhildr
    Main Class
    Gunbreaker Lv 80

    DX11 Error or just PC lockup

    Both me and my wife have been having the same issue, in heavily loaded areas(Lots of other players around) or in dungons/raids. It has happened multiple times since 5.1 came out, including 3 times today in the span of 45 mins.

    Both PCs are using current GPU drivers, have been reinstalled multiple times.

    Makes the game almost unplayable, anytime I am tanking a raid and the game freezes or just throws a DX Error I have to restart the game and hope I make it back in time so no one is dead.

    I was only able to catch a screenshot of my DX error.

    (2)
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  6. 11-06-2019 11:03 AM #6
    kejoca
    Player
    kejoca's Avatar
    Join Date
    Sep 2015
    Posts
    24
    Character
    Vhenan Lavellan
    World
    Behemoth
    Main Class
    Scholar Lv 90
    Quote Originally Posted by ThatGuyXIV View Post
    Both me and my wife have been having the same issue, in heavily loaded areas(Lots of other players around) or in dungons/raids. It has happened multiple times since 5.1 came out, including 3 times today in the span of 45 mins.

    Both PCs are using current GPU drivers, have been reinstalled multiple times.

    Makes the game almost unplayable, anytime I am tanking a raid and the game freezes or just throws a DX Error I have to restart the game and hope I make it back in time so no one is dead.

    I was only able to catch a screenshot of my DX error.

    Sounds the same as most of us in this thread since the patch. I recommend creating a separate thread with your system config dump (via the FFXIV launcher) and describing your problem. I also recommend posting what troubleshooting steps you've done in that thread. Hopefully a mod will respond to you individually about the issue.
    (1)
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  7. 11-03-2019 02:43 AM #7
    Fyoooh
    Player
    Fyoooh's Avatar
    Join Date
    Oct 2019
    Posts
    19
    Character
    Fyoh Fhamago
    World
    Omega
    Main Class
    Gunbreaker Lv 80
    Quote Originally Posted by Fyoooh View Post
    Same problem here, got these error messages when I tried to enter in Copied Factory new raid. Kept crashing on loading screen until I got kicked out of the instance.

    [IMG] https://imgur.com/a/igZEYs4 [/IMG]

    Switched to DX9 :

    [IMG] https://imgur.com/a/Cq47GZ9 [/IMG]

    Clean reinstalled graphic card driver (GTX 1060 laptop), still crashing. I'll probably try to reinstall the game.

    I'm wondering why the error date is from a week ago though...
    Following my first post, I've tried some manips to see if I was still crashing :

    - Video card reinstalling with Display Driver Uninstaller : Crash,
    - Game reinstalling : Crash,
    - Unplugging all my devices and switching off bluetooth : Crash,
    - Deactivating Windows security system : Crash,
    - Synchronizing graphic card parameters in Full HD 1080p in 60Hz and 75Hz in Nvidia Config : Crash,
    - Deleting and reinitializing FF14 config files in My Documents > Games : Crash,
    - Tested in 60, 75 and unlimited FPS in FF14 config according to Hz : Crash,
    - Changed install folder from my External SSD to my internal HDD : Crash,
    - Switched back to old launcher : Crash,
    - Tried to enter in the raid in both DF and PF : Crash,
    - Tried in windowed, windowed without borders and full screen modes : Crash,
    - Tried with and without my monitor : Crash,
    - Did all my Windows updates : Crash.

    Only thing that changed after reinstalling the game was I am now crashing without the above-mentionned error pop-up, loading screen is now freezing then back to desktop.

    If anyone has another ideas excepting buying a new computer, that would be nice... !
    (2)
    Last edited by Fyoooh; 11-03-2019 at 05:09 AM. Reason: More manips
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  8. 11-04-2019 11:18 AM #8
    Fyoooh
    Player
    Fyoooh's Avatar
    Join Date
    Oct 2019
    Posts
    19
    Character
    Fyoh Fhamago
    World
    Omega
    Main Class
    Gunbreaker Lv 80
    Quote Originally Posted by Fyoooh View Post
    Following my first post, I've tried some manips to see if I was still crashing :

    - Video card reinstalling with Display Driver Uninstaller : Crash,
    - Game reinstalling : Crash,
    - Unplugging all my devices and switching off bluetooth : Crash,
    - Deactivating Windows security system : Crash,
    - Synchronizing graphic card parameters in Full HD 1080p in 60Hz and 75Hz in Nvidia Config : Crash,
    - Deleting and reinitializing FF14 config files in My Documents > Games : Crash,
    - Tested in 60, 75 and unlimited FPS in FF14 config according to Hz : Crash,
    - Changed install folder from my External SSD to my internal HDD : Crash,
    - Switched back to old launcher : Crash,
    - Tried to enter in the raid in both DF and PF : Crash,
    - Tried in windowed, windowed without borders and full screen modes : Crash,
    - Tried with and without my monitor : Crash,
    - Did all my Windows updates : Crash.

    Only thing that changed after reinstalling the game was I am now crashing without the above-mentionned error pop-up, loading screen is now freezing then back to desktop.

    If anyone has another ideas excepting buying a new computer, that would be nice... !
    Following this previous post I've tried some other things :

    - Downclocking GPU with MSI Afterburner : Crashed,
    - Custom 3D presetting FF14 on Nvidia Control Panel using Fixed refresh rate and adaptive V-Sync : Crashed,
    - Tried Kejoca advices by using W8 compatbility on launchers and FF14 DX11.exe + Admin : Crashed.

    However, I've had some "new" error popup window which mentionned d3d11.exe errors instead of dx11.exe ones. I've tried to disable Direct 3D Acceleration cause I remembered having issues with it when I was on W7 for some old games but it doesn't seem to be possible on W10...

    Now I'm going to try something absolutely stupid but if that works, I'll laugh very hard (Uninstalling my GPU driver and install the oldest one I can find (2017). I'll post the result when I'll manage to find a Copied Factory party... (Probably tomorrow or tuesday) so if someone wants to try before, he's welcome to !

    EDIT : Crashed with the oldest driver but had a new error message + Game redirected me on main screen config system when trying to enter in Copied Factory - https://imgur.com/a/4dSKMse

    Retried with MSI Afterburner - https://imgur.com/a/R0a6x3z As you see, the loading page is frozen but it's actually redirected on main screen system configs as well.
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    Last edited by Fyoooh; 11-04-2019 at 09:53 PM. Reason: Details
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