DirectX 11 Errors

[kejoca]

Today moved the game from a ssd to a external hd and haven't had any dx11 errors so far today. That's very weird if ssd was causing them.

I’ll try it when I get home and report results here. I also play on an SSD.

[WrenElessedil]

I’ll try it when I get home and report results here. I also play on an SSD.

I also play on an SSD, so I'm very interested in hearing the results of this.

[Fyoooh]

Ditto, I've tried moving the game on Internal HDD and on External SSD but didn't try External HDD... If that works for everyone I may buy a cheap one and try !

[kejoca]

No change. I got a directx (d3d11.dll errors) popup right when I tried to log in. As per usual.

[Travithymia]

No change. I got a directx (d3d11.dll errors) popup right when I tried to log in. As per usual.

Same here. I get the same results on my external SSD and both my internal SSD and HDD. I'm glad hynaku found a fix though. Still radio silence from SE about whether this is an officially recognized problem that they're looking to patch and it's been over a week now. My character progression in this patch has already been messed up by this point.

[hynaku]

So far for me zero dx11 errors today on external hd and tried the ssd it was copied from and instant dx11 errors but there both same copy very weird. Today been on since 9am and now its 5pm and still no errors.

[Fyoooh]

I've made some progress on my side. I've created my own thread with all the processes I did and detailling the issues on the french technical support and I've been redirected to the Square Enix contact page where I created a ticket by filling a form which ask different infos such as Dxdiag file, details on the crashes and manipulations you did to try to resolve the issue.

Once I did it, I've been redirected to a personal technical advisor either by mail, chat or phone which took a look at my crashes and asked me to send a mail to what seems to be the external QA/engineering team of SE to whom I sent more details on my system configs/files.

It seems they are resolving player issues in a case by case scenario so I advice you to follow these following steps if you want the support team to take a look at your problem :

- P1 : Create your own thread and do what the forum moderator is asking.

- P2 : If P1 doesn't work, the moderator may redirect you to SE contact page, try the general recommandations and if that doesn't work, create a ticket and explain your situation in detail to your personal advisor (What and when the crashes happens, what you did to resolve them etc...)

- P3 : At this stage, if your problem isn't solved yet, they may send your ticket "higher" (In my case SE external contractor) for further investigations, prepare to send some core system files to them so they could check.

Advices : On each phase, give as much as details as you can by being as clear as possible and stay cool and courteous.

[Travithymia]

I've made some progress on my side. I've created my own thread with all the processes I did and detailling the issues on the french technical support and I've been redirected to the Square Enix contact page where I created a ticket by filling a form which ask different infos such as Dxdiag file, details on the crashes and manipulations you did to try to resolve the issue.

Once I did it, I've been redirected to a personal technical advisor either by mail, chat or phone which took a look at my crashes and asked me to send a mail to what seems to be the external QA/engineering team of SE to whom I sent more details on my system configs/files.

It seems they are resolving player issues in a case by case scenario so I advice you to follow these following steps if you want the support team to take a look at your problem :

- P1 : Create your own thread and do what the forum moderator is asking.

- P2 : If P1 doesn't work, the moderator may redirect you to SE contact page, try the general recommandations and if that doesn't work, create a ticket and explain your situation in detail to your personal advisor (What and when the crashes happens, what you did to resolve them etc...)

- P3 : At this stage, if your problem isn't solved yet, they may send your ticket "higher" (In my case SE external contractor) for further investigations, prepare to send some core system files to them so they could check.

Advices : On each phase, give as much as details as you can by being as clear as possible and stay cool and courteous.

Did they manage to fix your problem at all and if so what was the solution? I'd like a glimpse into what information these higher level tickets can actually provide.

[Fyoooh]

Did they manage to fix your problem at all and if so what was the solution? I'd like a glimpse into what information these higher level tickets can actually provide.

Following Dynratygus advices on my thread in this english forum, I've reinstalled FF14 on my C drive and for now, it is actually working, I've managed to enter in the Automata raid without any crashes. I'm going to do some stress test today but for now, it is good sign. So basically what I did :

- Uninstalling previous version of FF14 which was on my External SSD + Deleting local save folder in D Drive > My documents > My games.
- Surprisingly, I also had the same folders in my C DRIVE which I deleted as well. You may want to check this in C Drive > Users > Your PC name > My Documents > My Games. It may have conflicted with the D Drive folders.
- Reinstalling the game on my C drive.

EDIT : (And to answer to your question, I've got no answer yet for my ticket).

[hynaku]

Is your hard drives using raid or none raid. Have raid turned off for my pc. Also today Nvidia brought out new graphic card drivers and a fix this might fix the dx11 errors for some maybe.