DirectX 11 Errors

[kejoca]

Just crashed again doing old content in the middle of battle. I had my graphics cards vitals showing so I could see memory usage, heat, etc. and nothing was out of the ordinary. No error popups, but in windows event viewer it was the same ntdll.dll errors that have been plaguing me since the 5.1 patch:

Faulting application name: ffxiv_dx11.exe, version: 1.0.0.0, time stamp: 0x5db09236
Faulting module name: ntdll.dll, version: 10.0.18362.418, time stamp: 0x99ca0526
Exception code: 0xc0000374
Fault offset: 0x00000000000f9269
Faulting process id: 0x3220
Faulting application start time: 0x01d592afb63da613
Faulting application path: D:\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\game\ffxiv_dx11.exe
Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll
Report Id: b2793758-3baa-46ea-9e68-e20fb1bb86c1
Faulting package full name:
Faulting package-relative application ID:

EDIT 1: More investigating. Since over a week ago, a LOT of users are having this exact same issue but with other games as well such as Modern Warfare. Per the error above, the 0xc0000374 code means it's a status_heap_corruption. There can be many causes of this problem such as a problematic executable (e.g. ffxiv_dx11.exe), corrupted windows install (ntdll.dll), bad drivers (maybe Nvdia in my case) and other contributing factors. I feel like I've ruled out the graphics driver as I've tried 3 ages of driver. I also rolled back my Windows Update to two previous versions and still experienced errors. I'm leaning on either something is wrong with my Windows install that is conflicting with the 5.1 version of FFXIV (since I played the entirety of ShB with no issues until now) or it's something to do with the 5.1 files/executables themselves. I'll keep messing around since I can't do anything in-game with the constant crashing.

[Fyoooh]

By the way, I see a lot of people reading this thread (Over 1k5) but only a few really post on it, if you're reading this, you may post your System Configs from the FF14 launcher and/or expose your problem if you have the same issues as ours, it can only help giving more visibility and help SE resolving it !

[kejoca]

Collecting threads where others are having similar problems, most notably if they've already done their share of troubleshooting and getting the same crashes due to ntdll.dll or directx 11 dlls:

https://www.reddit.com/r/ffxiv/comme...ng_into_zones/

• "I've disabled game bar in windows, disabled fullscreen optimizations, tried running in dx9 (still crashes)"

https://www.reddit.com/r/ffxiv/comme...fter_51_patch/

• "Event Viewer indicates DirectX problems. Tried clean install of drivers, same problem. Just the game is "done" and just shuts off. Noticed a correlation that it seems to happen more often during "load" situations (mid fight, transitioning to a new zone, lots of players crowding an NPC). Only happens in FFXIV. Very frustrating."

http://forum.square-enix.com/ffxiv/t...38-Dx11-Errors

• "Use teleport and get 20 dx11 errors."
• "1 minute into game get ffxiv_dx11.exe +11bd668, dx11.exe +11bfc5e, dx11.exe +11c2725, dx11.exe +47743c, dx11.exe +1b67f2, dx11.exe +128cb29, Kernel32.Dll +17974, and ntdll +6A271. Never got dx11 errors before till this 5.1 patch."

http://forum.square-enix.com/ffxiv/t...ctX-11-Crashes

• "...these crashes happen before the loading screen finishes"
• "Obviously these issues started after the 5.1 patch was introduced just like everyone else's. I've already tried a reinstall and many other methods but they've done nothing."

http://forum.square-enix.com/ffxiv/t...ash-to-desktop

• "first noticed the crashing when I attempted to teleport to the Goblet. After a few crashes, I had a friend log me in and move me to another zone. After I logged myself back in, I teleported back to the Goblet to test it, and sure enough I crashed."
• "...suddenly the instant crashing (sometimes a dx11 error, most often not)."
• "I uninstalled FF14, did a fresh install of the game, restored settings etc...Attempted to log in after switching to Directx9. Crash to desktop, or perpetual loading screen (5-10min of loading, getting nowhere)...Updated AMD drivers from 19.9.2 to 19.10.2."
• "At this point, after two full reinstalls of the game, and a gfx update to the latest possible AMD drivers for my card, I cannot do the new content."
• "I even used a back up copy from start of 2.o and updated it to 5.1 and 1 hour later dx11 errors. So far used 3 back up copies and all 3 get dx11 errors with. I did everything they said to do and none of it has helped any."

http://forum.square-enix.com/ffxiv/t...ausing-a-crash

• "I tried a fresh install of ff14...I updated graphics drivers...I reset system settings through the ff14 launcher...reinstalled directx 11...I tried adjusting graphic settings in game didn't seem to do anything until I started changing the framerate cap from 60 fps, which is what I have it set to by default, to 30 fps then to uncapped which threw a directx 11 error"
• "...good ole directx 11 error that's been going on for other people and myself has this is with a cleanboot while in a cutscene for the msq with Magnus, Thaffe, and Jeryk from the Good for the Soul quest"
• "Same thing for me in Eulmore get a dx11 errors if i'm there to long or if teleport to the city. Now i'm getting them when teleport to lower decks."

http://forum.square-enix.com/ffxiv/t...-DX11-Crashing

• "I'm running in compatibility and turned off all overlays, and now instead of directly crashing the game the instant the map is opened, it takes about 30-45 seconds during which I can continue to play, and *then* it crashes."

SE Support Team, the game only started having this abundance of graphic issues since the 5.1 patch. Please look over what changes have been made in the recent update and help us get back into the game. With these errors, the game is UNPLAYABLE.

[hynaku]

Since nothing has changed on my pc since 5.1 patch and already used 3 old back up copies also already posted my system configs. What they did add was new outfits so my guess must be one of them causing errors. I'm wondering if it is the 2b outfit or Nier raid job armor glamour that's causing them since so many has then now.

[Noitems]

Everyone, if you have these issues, I highly recommend you make your own seperate threads as well as posting in here. That way the mods (not sure if automated responses or not) will be forced to message each thread and it will promote more awareness of the crashes to them.

We want to signal boost this as much as we can to get SE's attention and while this big hulking thread is good, making countless individual threads in tandem will most likely grab their attention.

[Darkshaunz]

Everyone, if you have these issues, I highly recommend you make your own seperate threads as well as posting in here. That way the mods (not sure if automated responses or not) will be forced to message each thread and it will promote more awareness of the crashes to them.

We want to signal boost this as much as we can to get SE's attention and while this big hulking thread is good, making countless individual threads in tandem will most likely grab their attention.

Agreed, I've made a separate thread and now I'll bump this one too.

[Travithymia]

A new Nvidia driver (441.12) just came out. I tried a clean install and a clean boot but it didn't fix anything for me. Worth a try for other Nvidia users probably.

[Fyoooh]

A new Nvidia driver (441.12) just came out. I tried a clean install and a clean boot but it didn't fix anything for me. Worth a try for other Nvidia users probably.

Worth trying, I don't get my hopes up though... I'll edit my result tomorrow.

Everyone, if you have these issues, I highly recommend you make your own seperate threads as well as posting in here. That way the mods (not sure if automated responses or not) will be forced to message each thread and it will promote more awareness of the crashes to them.

We want to signal boost this as much as we can to get SE's attention and while this big hulking thread is good, making countless individual threads in tandem will most likely grab their attention.

Maybe we can also send them tickets on this page https://support.eu.square-enix.com/f...3&p=0&fo=90051

https://support.na.square-enix.com/f...1&p=0&fo=90045 for NA.

If they receive like 50+ tickets per day from different players for the same issue in a more official way, it may enlighten it quicker. Plus, people without forum account should be able to send it as well.

[kejoca]

Worth trying, I don't get my hopes up though... I'll edit my result tomorrow.



Maybe we can also send them tickets on this page https://support.eu.square-enix.com/f...3&p=0&fo=90051

https://support.na.square-enix.com/f...1&p=0&fo=90045 for NA.

If they receive like 50+ tickets per day from different players for the same issue in a more official way, it may enlighten it quicker. Plus, people without forum account should be able to send it as well.

I created two tickets for separate but related issues through this method and only got the same canned response for both saying to try lowering my graphics settings and if it didn’t work to post on this forum... So I’m not sure it’s very effective either.

[hynaku]

Today moved the game from a ssd to a external hd and haven't had any dx11 errors so far today. That's very weird if ssd was causing them.