Game keeps crashing after I log in

[laureall]

Every time I log in and get in game I keep getting a "An unexpected error has occurred. Exiting FF. and a list of ffXIV_dx11.exe error messages. I was on my main character and heading to lakeland and it crashed. I've noticed that for some reason it crashes when I try to log on with my main. I can get in game if I log in on one of my alts. But I can not get in game with my main character. HELP been at this all day

[IMG][/IMG]



-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\Admin\Documents
FINAL FANTASY XIV - A Realm Reborn C:\Program Files (x86)\SquareEnix
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

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SYSTEM_CPU Intel(R) Core(TM) i3-6320 CPU @ 3.90GHz (4 CPUs), ~3.9GHz
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SYSTEM_BIOS BIOS Date: 11/16/15 10:27:50 Ver: 05.0000B
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SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS NVIDIA GeForce GTX 950
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP GeForce GTX 950
SYSTEM_GRAPHICS_MAKER NVIDIA
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SYSTEM_GRAPHICS_DAC Integrated RAMDAC
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SYSTEM_GRAPHICS_DRIVER_DATE 7/29/2018 20:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
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SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_GRAPHICS NVIDIA GeForce GTX 950
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY2
SYSTEM_GRAPHICS_CHIP GeForce GTX 950
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 2007.625 MB
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SYSTEM_GRAPHICS_DRIVER_VERSION 24.21.0013.9882
SYSTEM_GRAPHICS_DRIVER_DATE 7/29/2018 20:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND Speakers (Realtek High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {65D8FE81-51D6-4C4D-A0FE-10557BE300EB}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
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SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 8/4/2015 00:00:00
SYSTEM_SOUND HP w185e (NVIDIA High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {0573B39D-1B4F-4042-8F0E-BA00D3BB6E58}
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SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 4/3/2018 00:00:00
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SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
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SYSTEM_SOUND_DRIVER_LANGUAGE English
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SYSTEM_SOUND Speakers (Razer Surround Audio Controller)
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SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 10/13/2016 00:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
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SYSTEM_INPUT {C26DA6A0-B4D1-11E7-8001444553540000}
SYSTEM_INPUT_NAME Razer Naga Chroma
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SYSTEM_INPUT {C2A99E30-B4D1-11E7-8002444553540000}
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SYSTEM_INPUT {A990F200-DFED-11E5-8001444553540000}
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SYSTEM_INPUT {A99E8690-DFED-11E5-8002444553540000}
SYSTEM_INPUT_NAME Razer BlackWidow Ultimate
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SYSTEM_INPUT {A99E8690-DFED-11E5-8003444553540000}
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SYSTEM_INPUT {C2AAFDC0-B4D1-11E7-8004444553540000}
SYSTEM_INPUT_NAME Razer Naga Chroma
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {A99EADA0-DFED-11E5-8004444553540000}
SYSTEM_INPUT_NAME Razer BlackWidow Ultimate
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher
Task Manager
Microsoft Edge
Microsoft Edge
Groove Music
Groove Music
Microsoft Edge
Microsoft Edge
Microsoft Edge
Microsoft Edge
Microsoft Edge
Settings
Settings
Movies & TV
Movies & TV
internet explorer update windows 10 - Bing ‎- Microsoft Edge
Programs and Features
Unable to log character in without immediate crash to desktop - Google Chrome
game


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Adobe Media Encoder CC 2015.3
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Belkin USB Wireless Adapter
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Adobe Photoshop CC 2017
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PureRef
Razer Chroma SDK Core Components
Razer Surround
Steam
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Windows Live Essentials
World of Warcraft
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Microsoft Visual C++ 2017 x86 Additional Runtime - 14.15.26706
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Microsoft Visual C++ 2005 Redistributable
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Samsung Kies
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Samsung Kies3
MSVCRT
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Office 16 Click-to-Run Extensibility Component
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HP Support Solutions Framework
Windows Live SOXE Definitions
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D3DX10
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Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.40660
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Drawpile 2.1.11
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Microsoft Visual C++ 2017 x64 Additional Runtime - 14.15.26706


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

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C:\Program Files (x86)\Adobe\Adobe Creative Cloud Experience\CCXProcess.exe 000020F8
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C:\Program Files (x86)\RSUPPORT\MobizenService\MobizenTray.exe 00000B94
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[Einmimiria]

Good afternoon and thank you for posting on the Final Fantasy XIV Technical Support Forums.

If this is only happening to one character, you may want to try removing the locally-saved data folder (located My Documents > My Games > Final Fantasy XIV). Be sure to make a backup of this just in case it doesn't resolve the issue.

If this does not resolve the issue, try reinstalling the game.

We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!

[hynaku]

How about you fix your patch or roll back 5.1 patch. This is happening to a lot of players this is happening to me to. I have never got one error every before till your 5.1 patch. My pc has most up to date drivers. This is not a hardware problem on our side but yours. my pc played just fine in all of 5.0 and now getting dx11 error. Your telling ones they should uninstall game and download it again when some of us don't get fast internet speed. Like me I only get 4mb and it take me 4 days of none stop downloading. You need to fix it because even if we did download game again who says we won't have same problem again. I already use 2 old back up copies and they did same thing after updating to 5.1.

[Nevaleen]

I already downloaded it twice and it doesn't work ^^ I hope there will be a small hotfix soon ^^'

[Dynratygus]

Nevaleen, thank you for the reply.

In addition to deleting the locally saved content, could you try doing a cleanboot? Open the task manager (CTRL+SHIFT+ESC) and select the 'Start up' Tab. Disable everything here and restart the PC.

Thank you for visiting the Final Fantasy XIV Technical Support Forums .

[hynaku]

Already done all that and still does it. Even use a back up copy and deleted ffxiv folder in my games. Its your patch that has errors in it that's causing it. Doesn't matter how many time we do it on our side if it's not hardware or software problem on our side. My pc has always had everything that can be disable off since only used for gaming and nothing else. Also tried lowering the setting to lowest to see if that help it didn't. Right now can't even login to character screen without it crashing. I use windows version and not steam version of the game but looks like steam version having same problems to. In copycat factory get some weird type of lag where game will not let me move at all for 5 to 10 seconds at a time. Happens when ever boss use ground aoe it just freeze up movement.

[Araxes]

Already done all that and still does it. Even use a back up copy and deleted ffxiv folder in my games. Its your patch that has errors in it that's causing it. Doesn't matter how many time we do it on our side if it's not hardware or software problem on our side. My pc has nothing running in back ground. Also tried lowering the setting to lowest to see if that help it didn't. Right now can't even login to character screen without it crashing.

Same here, deleted the locally saved Content, did cleanboot and now im reinstalling but i dont think it will help. I noticed though that all players with this Problem seem to use a Nvidia Graphics Card. So i think its related to that. Could also be a Steam related thing tho.