Good afternoon and thank you for posting on the Final Fantasy XIV Technical Support Forums.

If this is only happening to one character, you may want to try removing the locally-saved data folder (located My Documents > My Games > Final Fantasy XIV). Be sure to make a backup of this just in case it doesn't resolve the issue.

If this does not resolve the issue, try reinstalling the game.

We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!