Unable to download patch files.

[Apok]

Keep getting this issue every few log in attempts,

"Unable to download patch files."
"[30413][25008][20495][20495]"

[Apok]

-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument G:\Doc
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

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SYSTEM_INPUT {5A7F6300-6824-11E9-8001444553540000}
SYSTEM_INPUT_NAME Controller (Xbox One For Windows)
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SYSTEM_INPUT_NAME HID-compliant vendor-defined device
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SYSTEM_INPUT {B245F2B0-1A82-11E9-8005444553540000}
SYSTEM_INPUT_NAME HID-compliant vendor-defined device
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SYSTEM_INPUT {B24640D0-1A82-11E9-8006444553540000}
SYSTEM_INPUT_NAME HID-compliant vendor-defined device
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SYSTEM_INPUT {70F461A0-1A84-11E9-8001444553540000}
SYSTEM_INPUT_NAME Corsair composite virtual input device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1024 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {B2457D80-1A82-11E9-8002444553540000}
SYSTEM_INPUT_NAME HID-compliant consumer control device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 4096 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {B24667E0-1A82-11E9-8008444553540000}
SYSTEM_INPUT_NAME HID-compliant vendor-defined device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {B2468EF0-1A82-11E9-8009444553540000}
SYSTEM_INPUT_NAME HID-compliant vendor-defined device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {B2468EF0-1A82-11E9-800B444553540000}
SYSTEM_INPUT_NAME HID-compliant vendor-defined device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FINAL FANTASY XIV ONLINE
#news - Discord
World Clock - Google Chrome
FINAL FANTASY XIV - A Realm Reborn
Blizzard Battle.net
New Tab - Google Chrome
Microsoft News
Microsoft News
Microsoft Text Input Application
Twitch
Precision X1
Task Manager
Settings
Settings
Microsoft Store
Microsoft Store
Weather
Weather


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

Adobe AIR
Battle.net
Blue Sherpa
Canon My Printer
Canon Quick Menu
Canon IJ Scan Utility
Diablo III
Dropbox
Canon Easy-WebPrint EX
HandBrake 1.2.0
Notepad++ (32-bit x86)
OBS Studio
Origin
qBittorrent 4.1.7
Steam
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Uplay
World of Warcraft
World of Warcraft Classic
World of Warcraft Classic Beta
World of Warcraft Public Test
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
Dropbox Update Helper
AURA Service
Patriot Viper RGB
Adobe AIR
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005
ASUS Keyboard HAL
Java 8 Update 231
FINAL FANTASY XIV ONLINE
ASUS AURA Extension Card HAL
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
ASUS AURA Display Component
ASUS MB Peripheral Products
Mass Effect™
Java Auto Updater
ASUS AURA VGA Component
Mass Effect™ 3
ASUS GLCKIO2 Driver
Anthem™
AURA
ASUS GLCKIO2 Driver
Google Update Helper
AURA Service
ASUS Aac_NBDT HAL
Microsoft Visual C++ 2005 Redistributable
Mass Effect™ 2
Microsoft Visual C++ 2017 Redistributable (x64) - 14.14.26429
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.60610
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.60610
ASUS AURA Odd Component
Microsoft Visual C++ 2005 Redistributable
ASUS AURA Headset Component
ASUS Mouse HAL
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
ASUS AURA Motherboard HAL
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
Microsoft Visual C++ 2017 Redistributable (x86) - 14.10.25008
TradeSkillMaster Application version 1.0
Microsoft Visual C++ 2017 x86 Minimum Runtime - 14.10.25008
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
ASUS MousePad HAL
CORSAIR iCUE Software
Kingston AURA DRAM Component
Corsair AURA DRAM Component
Dragon Age™: Inquisition
AURA DRAM Component
Microsoft Visual C++ 2017 x86 Additional Runtime - 14.10.25008
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005
Tukui Client
Vortex
7-Zip 18.06 (x64)
AMD Ryzen Master
EVGA Precision X1
HWiNFO64 Version 6.02
DeathSpank
DeathSpank: Thongs Of Virtue
The Baconing
Shadowrun Returns
Path of Exile
Pillars of Eternity
The Witcher 3: Wild Hunt
Chronicon
Hob
Divinity: Original Sin 2
Pillars of Eternity II: Deadfire
GreedFall
Wolfenstein II: The New Colossus
MarZ: Tactical Base Defense
VLC media player
ASUS Aac_NBDT HAL
Microsoft Visual C++ 2017 x64 Minimum Runtime - 14.14.26429
ASUS Keyboard HAL
FFXIV TexTools
Canon MG5600 series MP Drivers
ASUS Mouse HAL
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
Java 8 Update 231 (64-bit)
ASUS AURA Extension Card HAL
Corsair AURA DRAM Component
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030
AURA DRAM Component
AMD Ryzen Master
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161
Microsoft Visual C++ 2005 Redistributable (x64)
Kingston AURA DRAM Component
ASUS AURA VGA Component
ASUS MousePad HAL
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17
Microsoft Silverlight
Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.21005
ASUS AURA Headset Component
Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.21005
Google Chrome
ASUS AURA Display Component
Microsoft Visual C++ 2017 x64 Additional Runtime - 14.14.26429
NVIDIA Ansel
NVIDIA Control Panel 440.97
NVIDIA Graphics Driver 440.97
NVIDIA GeForce Experience 3.20.0.118
NVIDIA Optimus Update 38.0.1.0
NVIDIA PhysX System Software 9.19.0218
NVIDIA Update 38.0.1.0
NVIDIA SHIELD Streaming
NVIDIA HD Audio Driver 1.3.38.21
NVIDIA Install Application
NVIDIA ABHub
NVIDIA Backend
NVIDIA Container
NVIDIA TelemetryApi helper for NvContainer
NVIDIA LocalSystem Container
NVIDIA Message Bus for NvContainer
NVIDIA NetworkService Container
NVAPI Monitor plugin for NvContainer
NVIDIA Session Container
NVIDIA User Container
NVIDIA Display Container
NVIDIA Display Container LS
NVIDIA Display Watchdog Plugin
NVIDIA Display Session Container
NVIDIA NodeJS
NVIDIA Watchdog Plugin for NvContainer
NVIDIA Telemetry Client
NVIDIA Virtual Host Controller
Nvidia Share
NVIDIA ShadowPlay 3.20.0.118
NVIDIA SHIELD Wireless Controller Driver
NVIDIA Update Core
NVIDIA Virtual Audio 4.13.0.0
ASUS AURA Odd Component
ASUS MB Peripheral Products
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030
ASUS Aura SDK
ASUS AURA Motherboard HAL
Blue Sherpa
Patriot Viper RGB


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\Battle.net\Battle.net.exe 00001D90
C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe 00001D98
C:\Program Files (x86)\Corsair\CORSAIR iCUE Software\iCUE.exe 00001C80
C:\Program Files (x86)\Dropbox\Client\83.4.152\QtWebEngineProcess.exe 00003AF8
C:\Program Files (x86)\Dropbox\Client\Dropbox.exe 00003608
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe 000042B8
C:\Program Files (x86)\NVIDIA Corporation\NvNode\NVIDIA Web Helper.exe 00002140
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 000013A8
C:\Program Files (x86)\TradeSkillMaster Application\app\TSMApplication.exe 00003220
C:\Program Files\NVIDIA Corporation\NvContainer\nvcontainer.exe 00001BF8
C:\Program Files\WindowsApps\AppleInc.iTunes_12101.4.43017.0_x64__nzyj5cx40ttqa\AMDS64\AppleMobileDeviceProcess.exe 00003150
C:\Program Files\WindowsApps\Microsoft.BingNews_4.32.12463.0_x64__8wekyb3d8bbwe\Microsoft.Msn.News.exe 00003520
C:\Program Files\WindowsApps\Microsoft.BingWeather_4.32.12463.0_x64__8wekyb3d8bbwe\Microsoft.Msn.Weather.exe 000009E4
C:\Program Files\WindowsApps\Microsoft.GamingApp_1910.1001.7.0_x64__8wekyb3d8bbwe\app\Xbox.exe 00003468
C:\Program Files\WindowsApps\Microsoft.Windows.Photos_2019.19071.17920.0_x64__8wekyb3d8bbwe\Microsoft.Photos.exe 00001674
C:\Program Files\WindowsApps\Microsoft.WindowsStore_11910.1001.5.0_x64__8wekyb3d8bbwe\WinStore.App.exe 000032EC
C:\Program Files\WindowsApps\Microsoft.XboxGamingOverlay_3.34.15002.0_x64__8wekyb3d8bbwe\GameBar.exe 0000372C
C:\Program Files\WindowsApps\Microsoft.XboxGamingOverlay_3.34.15002.0_x64__8wekyb3d8bbwe\GameBarFT.exe 00003594
C:\Program Files\WindowsApps\Microsoft.YourPhone_1.19092.403.0_x64__8wekyb3d8bbwe\YourPhone.exe 0000290C
C:\Program Files\WindowsApps\Microsoft.ZuneVideo_10.19072.18011.0_x64__8wekyb3d8bbwe\Video.UI.exe 00003578
C:\ProgramData\Battle.net\Agent\Agent.6847\Agent.exe 00003C1C
C:\Users\sir_g\AppData\Local\Discord\app-0.0.305\Discord.exe 00003AD8
C:\Users\sir_g\AppData\Local\Microsoft\OneDrive\OneDrive.exe 00004448
C:\Users\sir_g\AppData\Local\Programs\weakauras-companion\WeakAuras Companion.exe 000019BC
C:\Users\sir_g\AppData\Roaming\Twitch\Bin\Electron\TwitchUI.exe 000020D4
C:\WINDOWS\Explorer.EXE 0000190C
C:\WINDOWS\System32\svchost.exe 00001AA4
C:\WINDOWS\SystemApps\InputApp_cw5n1h2txyewy\WindowsInternal.ComposableShell.Experiences.TextInput.InputApp.exe 00000C30
C:\WINDOWS\SystemApps\Microsoft.LockApp_cw5n1h2txyewy\LockApp.exe 00002F0C
C:\WINDOWS\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\RemindersServer.exe 000029A8
C:\WINDOWS\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe 000027D8
C:\WINDOWS\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe 000025B8
C:\WINDOWS\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 000026C8
C:\WINDOWS\system32\ApplicationFrameHost.exe 00002404
C:\WINDOWS\system32\DllHost.exe 000028F0
C:\WINDOWS\system32\SettingSyncHost.exe 00002174
C:\WINDOWS\system32\conhost.exe 000004B4
C:\WINDOWS\system32\sihost.exe 00000DB8
C:\WINDOWS\system32\svchost.exe 00002244
C:\WINDOWS\system32\taskhostw.exe 00000EC4
C:\Windows\ImmersiveControlPanel\SystemSettings.exe 000038D8
C:\Windows\System32\CompPkgSrv.exe 000040AC
C:\Windows\System32\RuntimeBroker.exe 0000477C
C:\Windows\System32\SecurityHealthSystray.exe 00002B80
C:\Windows\System32\Speech_OneCore\Common\SpeechRuntime.exe 000026FC
C:\Windows\System32\smartscreen.exe 00002E9C

[Zeral]

Same error for me, I had to turn on a VPN and picked a Singapore Server in order to be able to update it.

[Icaras]

Keep getting this issue every few log in attempts,

"Unable to download patch files."
"[30413][25008][20495][20495]"

Getting the same error, on both the new and old launcher.

[ShizumiNeko]

I did what Zeral said with the VPN and it work!, strange....

[Einmimiria]

Good morning and thank you for posting on the Final Fantasy XIV Technical Support Forums.

You mentioned that it's every few log in attempts, by this do you mean you can log in on occasion?

Do you experience any connectivity issues while in-game (lag, disconnections, etc.)?

When did this start happening? What have you already tried in order to alleviate the issue?

We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!

[Newbchu]

Head to my post for a solution - http://forum.square-enix.com/ffxiv/t...ad-Patch-Error

[HailMary]

Nah, I tried Newbchu's solution and it won't work since I'm reliant on public wifi, trying to get into the default gateway keeps giving me 'connection error'.

I have the same error code and have been trying several ways to get the patch installed.

1 - Turning off my firewalls
2 - Using a VPN to connect to Singapore (TunnelBear)
3 - Changing my DNS to 8.8.8.8/8.8.4.4 or 4.2.2.2, then flushing the DNS
4 - Restarted my PC after doing steps 1-3
5 - "Run as Admin" on the .exe
6 - Deleting the FFXIV game folder in My Documents>My Games (of course backed up elsewhere before deleting)

None of the above has worked. As I'm a new player who only started in August, I don't know if this issue happens every time a patch drops. I never had this issue when I first installed, or even when I tried to reinstall a month ago as I was moving to a different PC.

Hoping to find a fix before the end of the week but feels unlikely, seeing how everyone else has managed to find a fix somehow.

[Udoku]

same issues in my end too, unable to download patch keep getting errors and have tried VPN an DNS neither work... would like to avoid uninstall and reinstalling if i can help, have sent a email ticket in but will have wait till they reply or either fix this issue..