[Chaos] Ragnarok World Technical Difficulties (Oct. 29) (Edited Oct. 29 5:40 p.m.)

[NOC_NA]

We are currently experiencing technical difficulties with the Ragnarok World that are preventing users from logging in.
The issue is currently being investigated and addressed, and new updates will follow as additional information becomes available.

We apologize for any inconvenience this may be causing and thank you for your understanding.

[Date & Time]
From Oct. 29, 2019 4:02 p.m. (PDT)
From Oct. 29, 2019 23:02 (GMT)

[Details]
・Unable to access affected World.
・Unable to travel to affected World via World Visit System.
・Unable to change Home World to that of the affected World using the Home World Transfer service.
・Players who are mid-duty on an affected World will be disconnected from the server upon exiting the duty, and will be unable to log back in until World recovery.
・Unable to use Free Company chat when visiting another World while Home World is affected.
・Unable to use certain features on the FINAL FANTASY XIV COMPANION app while Home World is affected

[Cause]
Server program issues

[Affected World]
Chaos
・Ragnarok

*Edited Oct. 29, 2019 5:40 p.m.
We have determined the range of the effects and the cause, so the time of occurrence, details, cause, and title were edited.

[NOC_NA]

We are pleased to announce that the technical difficulties with the World listed below have been resolved.

We apologize for any inconvenience this may have caused and thank you for your patience while the matter was being addressed.

[Date & Time]
Oct. 29, 2019 10:05 a.m. to 10:18 a.m. (PDT)
Oct. 29, 2019 4:02 p.m. to 5:44 p.m. (PDT)
Oct. 29, 2019 17:05 to 17:18 (GMT)
Oct. 29, 2019 23:02 to Oct. 30, 2019 0:44 (GMT)

[Details]
・Unable to access the affected World.
・Unable to travel to the affected World via World Visit System.
・Unable to change Home World to that of the affected World using the Home World Transfer service.
・Players who are mid-duty on an affected World will be disconnected from the server upon exiting the duty, and will be unable to log back in until World recovery.
・Unable to use Free Company chat when visiting another World while Home World is affected.
・Unable to use certain features on the FINAL FANTASY XIV COMPANION app while Home World is affected.

[Cause]
Server program issue

[Affected World]
Chaos
・Ragnarok