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  1. #1
    Player
    DaftVagrant's Avatar
    Join Date
    Jul 2016
    Posts
    6
    Character
    Ryo Kinoshita
    World
    Lich
    Main Class
    Black Mage Lv 80

    Can't log onto main character.

    I get to the character select screen, once I select my main character the game crashes and gives me "an unexpected error occurred" message. I was able to create a new character on the same server and managed to get in but still cannot log onto main character.



    -=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

    MyDocument C:\Users\daftv\OneDrive\Documents
    FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
    ProxyEnable 0
    ProxyServer unspecified
    ProxyOverride unspecified


    -=-=-=-=-=-=- System Information -=-=-=-=-=-=-

    SYSTEM_OS Windows 10 Pro 64-bit (6.2, Build 9200) (18362.19h1_release.190318-1202)
    SYSTEM_CPU AMD Ryzen 7 3700X 8-Core Processor (16 CPUs), ~3.6GHz
    SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 16 SYSTEM_CORE_PHYSICS 8
    SYSTEM_BIOS F5b
    SYSTEM_LANGUAGE English (Regional Setting: English)
    SYSTEM_MEMORY 16334.770MB
    SYSTEM_VIRTUAL_MEMORY 134217727.875MB
    SYSTEM_PAGE_FILE 19278.770MB
    SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 930.883GB SYSTEM_FREEDISC_SPACE 748.821GB
    SYSTEM_DIRECTX_VERSION DirectX 12
    SYSTEM_GRAPHICS AMD Radeon RX 5700 XT
    SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
    SYSTEM_GRAPHICS_CHIP AMD Radeon Graphics Processor (0x731F)
    SYSTEM_GRAPHICS_MAKER Advanced Micro Devices, Inc.
    SYSTEM_GRAPHICS_VRAM 8047.555 MB
    SYSTEM_GRAPHICS_SHARED_VRAM 8167.385 MB
    SYSTEM_GRAPHICS_DAC Internal DAC(400MHz)
    SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
    SYSTEM_GRAPHICS_DRIVER C:\Windows\System32\DriverStore\FileRepository\u0346940.inf_amd64_1ea00c8019a8594e\B346681\aticfx64.dll,C:\Windows\System32\DriverStore\FileRepository\u0346940.inf_amd64_1ea00c8019a8594e\B346681\aticfx64.dll,C:\Windows\System32\DriverStore\FileRepository\u0346940.inf_amd64_1ea00c8019a8594e\B346681\aticfx64.dll,C:\Windows\System32\DriverStore\FileRepository\u0346940.inf_amd64_1ea00c8019a8594e\B346681\amdxc64.dll
    SYSTEM_GRAPHICS_DRIVER_VERSION 26.20.13003.1007
    SYSTEM_GRAPHICS_DRIVER_DATE 9/9/2019 19:00:00
    SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
    3.0
    SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
    SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
    SYSTEM_SOUND Speakers (Realtek(R) Audio)
    SYSTEM_SOUND_DEVICE_ID {B5EDF409-CCE1-42B8-AE05-2FD41D8F5E2A}
    SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
    SYSTEM_SOUND_DRIVER_VERSION 6.00.8688.0001
    SYSTEM_SOUND_DRIVER_LANGUAGE English
    SYSTEM_SOUND_DRIVER_DATE 4/23/2019 00:00:00
    SYSTEM_SOUND Realtek Digital Output (Realtek(R) Audio)
    SYSTEM_SOUND_DEVICE_ID {4DDBD0CD-D36E-4B66-B220-447620E5FC4C}
    SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
    SYSTEM_SOUND_DRIVER_VERSION 6.00.8688.0001
    SYSTEM_SOUND_DRIVER_LANGUAGE English
    SYSTEM_SOUND_DRIVER_DATE 4/23/2019 00:00:00
    SYSTEM_SOUND 1 - ASUS VS247 (AMD High Definition Audio Device)
    SYSTEM_SOUND_DEVICE_ID {64541254-0F18-4402-8760-C26B100CD779}
    SYSTEM_SOUND_DEVICE_NAME AtihdWT6.sys
    SYSTEM_SOUND_DRIVER_VERSION 10.00.0001.0012
    SYSTEM_SOUND_DRIVER_LANGUAGE English
    SYSTEM_SOUND_DRIVER_DATE 7/10/2019 00:00:00
    SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
    SYSTEM_INPUT_NAME Mouse
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
    SYSTEM_INPUT_NAME Keyboard
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {361C45B0-F78E-11E9-8001444553540000}
    SYSTEM_INPUT_NAME ITE Device(8595)
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {361C6CC0-F78E-11E9-8002444553540000}
    SYSTEM_INPUT_NAME Razer Ornata Chroma
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {361D0900-F78E-11E9-8006444553540000}
    SYSTEM_INPUT_NAME Razer Naga Trinity
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {361CE1F0-F78E-11E9-8003444553540000}
    SYSTEM_INPUT_NAME Razer Ornata Chroma
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {361D5720-F78E-11E9-8007444553540000}
    SYSTEM_INPUT_NAME Razer Naga Trinity
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {361CE1F0-F78E-11E9-8004444553540000}
    SYSTEM_INPUT_NAME Razer Ornata Chroma
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {361D7E30-F78E-11E9-8008444553540000}
    SYSTEM_INPUT_NAME Razer Naga Trinity
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {361D0900-F78E-11E9-8005444553540000}
    SYSTEM_INPUT_NAME Razer Ornata Chroma
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {361DA540-F78E-11E9-8009444553540000}
    SYSTEM_INPUT_NAME ITE Device(8595)
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {361DA540-F78E-11E9-800A444553540000}
    SYSTEM_INPUT_NAME Razer Naga Trinity
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0


    -=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

    FFXIVLauncher
    Technical Support - Post New Thread - Mozilla Firefox
    RADEON SETTINGS
    APP Center
    Microsoft Edge
    Microsoft Edge
    Microsoft Edge
    Microsoft Store
    Microsoft Store


    -=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

    EasyTune
    EasyTuneEngineService
    SIV
    @BIOS
    APP Center
    Razer Synapse
    Steam
    Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
    Balanced
    Geeks3D FurMark 1.20.8.0
    FINAL FANTASY XIV ONLINE
    Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
    Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
    Intel(R) C++ Redistributables on Intel(R) 64
    Microsoft Visual C++ 2015 Redistributable (x86) - 14.0.23026
    EasyTune
    Microsoft Visual C++ 2005 Redistributable
    OEM Application Profile
    EasyTuneEngineService
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
    ENE RGB HAL
    Microsoft Visual C++ 2015 x86 Minimum Runtime - 14.0.23026
    AMD Settings
    SIV
    Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
    Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
    Microsoft Visual C++ 2015 x86 Additional Runtime - 14.0.23026
    @BIOS
    Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
    ENE IO Driver
    Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
    APP Center
    GService
    Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
    Realtek High Definition Audio Driver
    Microsoft Visual C++ 2017 Redistributable (x64) - 14.16.27027
    ENE_EHD_M2_HAL
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022
    RGB Fusion
    AMD Software
    AMD Ryzen Master
    Bitdefender Agent
    CPUID HWMonitor 1.41
    Mozilla Firefox 70.0 (x64 en-US)
    Mozilla Maintenance Service
    Intel(R) Network Connections 23.5.0.0
    Borderlands 2
    AMD Ryzen Master
    AMD User Experience Program Installer
    ENE_EHD_M2_HAL
    Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
    Bitdefender Antivirus Free
    AMD Settings
    Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030
    AMD Product Verification Tool version 1.0.4.8
    Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161
    AMD User Experience Program Installer
    Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17
    ENE RGB HAL
    Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.21005
    Intel(R) Network Connections 23.5.0.0
    Microsoft Visual C++ 2017 X64 Additional Runtime - 14.16.27024
    AMD Problem Report Wizard
    Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.21005
    Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030
    Branding64
    Microsoft Visual C++ 2017 X64 Minimum Runtime - 14.16.27024


    -=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

    C:\Program Files (x86)\GIGABYTE\AppCenter\ApCent.exe 00001DE4
    C:\Program Files (x86)\GIGABYTE\EasyTuneEngineService\GraphicsCardEngine.exe 00002428
    C:\Program Files (x86)\GIGABYTE\RGBFusion\Check_Kill.exe 000020B8
    C:\Program Files (x86)\GIGABYTE\RGBFusion\RGBFusion.exe 00001E00
    C:\Program Files (x86)\Razer\Razer Services\Razer Central\CefSharp.BrowserSubprocess.exe 000025F0
    C:\Program Files (x86)\Razer\Razer Services\Razer Central\Razer Central.exe 000028F0
    C:\Program Files (x86)\Razer\Synapse3\Service\..\UserProcess\Razer Synapse Service Process.exe 00002344
    C:\Program Files (x86)\Razer\Synapse3\WPFUI\Framework\Razer Synapse 3 Host\Razer Synapse 3.exe 00002804
    C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe 0000055C
    C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 000015C4
    C:\Program Files\AMD\CNext\CNext\AMDRSServ.exe 00002CE0
    C:\Program Files\AMD\CNext\CNext\RadeonSettings.exe 000027E8
    C:\Program Files\AMD\CNext\CNext\amdow.exe 00002FC8
    C:\Program Files\Bitdefender Antivirus Free\bdagent.exe 00000724
    C:\Program Files\Mozilla Firefox\firefox.exe 000006BC
    C:\Program Files\WindowsApps\Microsoft.WindowsStore_11910.1001.5.0_x64__8wekyb3d8bbwe\WinStore.App.exe 00002590
    C:\Program Files\WindowsApps\Microsoft.YourPhone_1.19092.403.0_x64__8wekyb3d8bbwe\YourPhone.exe 00001A3C
    C:\Users\daftv\AppData\Local\Discord\app-0.0.305\Discord.exe 00002854
    C:\Windows\Explorer.EXE 00001A20
    C:\Windows\System32\CompPkgSrv.exe 00002E78
    C:\Windows\System32\MicrosoftEdgeCP.exe 000026E0
    C:\Windows\System32\RtkAudUService64.exe 000026EC
    C:\Windows\System32\RuntimeBroker.exe 000032B8
    C:\Windows\System32\SecurityHealthSystray.exe 00002630
    C:\Windows\System32\smartscreen.exe 00001414
    C:\Windows\SystemApps\Microsoft.MicrosoftEdge_8wekyb3d8bbwe\MicrosoftEdge.exe 000021BC
    C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe 00001EF4
    C:\Windows\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe 00001D60
    C:\Windows\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 00002500
    C:\Windows\system32\ApplicationFrameHost.exe 00001E78
    C:\Windows\system32\DllHost.exe 00002A8C
    C:\Windows\system32\MicrosoftEdgeSH.exe 00001BEC
    C:\Windows\system32\SettingSyncHost.exe 00002054
    C:\Windows\system32\browser_broker.exe 00001A48
    C:\Windows\system32\conhost.exe 0000182C
    C:\Windows\system32\ctfmon.exe 000019A4
    C:\Windows\system32\schtasks.exe 00001B48
    C:\Windows\system32\sihost.exe 0000128C
    C:\Windows\system32\svchost.exe 00002A64
    C:\Windows\system32\taskhostw.exe 000010F4
    (0)

  2. #2
    Player
    DaftVagrant's Avatar
    Join Date
    Jul 2016
    Posts
    6
    Character
    Ryo Kinoshita
    World
    Lich
    Main Class
    Black Mage Lv 80
    Go ahead and close this, I figured it out. Cleaned My Documents folder out again, and did a dns flush. One of them cleared everything up.
    (0)