cant load into Lab of the ancients

[Akashia]

so for the issue im having its loading into the instance and you know once it gets to the screen you can communicate with the other members of the raid it stays on the loading screen, the screen goes black then comes back with the loading wheel to show you loading in, then the wheel just stops spinning but I can still talk to the rest of the party/raid. but if I try to restart the game it doesn't let me communicate and it wont let me into the game at all till a few moments later when someone boots me or they complete the duty.

Good afternoon and thank you for posting on the Final Fantasy XIV Technical Support Forums.

Can you elaborate on what happens when you try to enter the instance? You mention that it freezes, but does the game crash or are you just kicked out of the instance while still logged in? Is there an error message?

Can you submit a Final Fantasy XIV system report? Simply go to the 'Config' option on the Final Fantasy XIV launcher and to the right of 'System Information' click on 'Display.'

What have you tried so far in order to alleviate this issue?

We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!

-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\Chris\Documents
FINAL FANTASY XIV - A Realm Reborn C:\Program Files (x86)\SquareEnix
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
ProxyEnable 0
ProxyServer unspecified
ProxyOverride *.local;<local>


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Home 64-bit (6.2, Build 9200) (18362.19h1_release.190318-1202)
SYSTEM_CPU Intel(R) Core(TM) i7-9700 CPU @ 3.00GHz (8 CPUs), ~3.0GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 8 SYSTEM_CORE_PHYSICS 8
SYSTEM_BIOS BIOS Date: 05/24/19 10:52:57 Ver: 05.0000D
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 65467.730MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 131003.730MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 222.947GB SYSTEM_FREEDISC_SPACE 4.312GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 1863.015GB SYSTEM_FREEDISC_SPACE 401.652GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS NVIDIA GeForce RTX 2070
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP GeForce RTX 2070
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 8031.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 32733.865 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 3840 x 2160 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_ff72214788d99390\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_ff72214788d99390\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_ff72214788d99390\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_ff72214788d99390\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 26.21.0014.3615
SYSTEM_GRAPHICS_DRIVER_DATE 8/23/2019 20:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND Speakers (Realtek High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {6EDEE1DD-4A13-46FB-8D2E-524AF5868EF6}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.8228
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 8/8/2017 00:00:00
SYSTEM_SOUND Realtek Digital Output (Realtek High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {3D7A52A4-D0CB-444A-B134-CF587769BD9E}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.8228
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 8/8/2017 00:00:00
SYSTEM_SOUND LG HDR 4K (2- NVIDIA High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {C23AAF5E-CFAC-49A8-B035-4174CDCB67AB}
SYSTEM_SOUND_DEVICE_NAME nvhda64v.sys
SYSTEM_SOUND_DRIVER_VERSION 1.03.0038.0021
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 6/21/2019 00:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {0947C590-08A7-11E9-8001444553540000}
SYSTEM_INPUT_NAME Razer Abyssus Essential
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {2D9FE370-08A5-11E9-8001444553540000}
SYSTEM_INPUT_NAME Razer Cynosa Chroma
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {2DA03190-08A5-11E9-8002444553540000}
SYSTEM_INPUT_NAME Razer Cynosa Chroma
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6E22EF00-08A5-11E9-8005444553540000}
SYSTEM_INPUT_NAME Razer Goliathus Chroma
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {0947C590-08A7-11E9-8002444553540000}
SYSTEM_INPUT_NAME Razer Abyssus Essential
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6E233D20-08A5-11E9-8006444553540000}
SYSTEM_INPUT_NAME Razer Goliathus Chroma
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {0947C590-08A7-11E9-8003444553540000}
SYSTEM_INPUT_NAME Razer Abyssus Essential
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6E233D20-08A5-11E9-8007444553540000}
SYSTEM_INPUT_NAME Razer Goliathus Chroma
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {0947C590-08A7-11E9-8004444553540000}
SYSTEM_INPUT_NAME Razer Abyssus Essential
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {BBBDCE90-7D7E-11E8-8001444553540000}
SYSTEM_INPUT_NAME Controller (Gamepad F310)
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 5 SYSTEM_GAMEPAD_BUTTON 10 SYSTEM_GAMEPAD_FOV 1
SYSTEM_INPUT {2DA058A0-08A5-11E9-8003444553540000}
SYSTEM_INPUT_NAME Razer Cynosa Chroma
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6E236430-08A5-11E9-8008444553540000}
SYSTEM_INPUT_NAME Razer Goliathus Chroma
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {2DA0F4E0-08A5-11E9-8004444553540000}
SYSTEM_INPUT_NAME Razer Cynosa Chroma
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher
NVIDIA GeForce Overlay


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

Adobe Flash Player 32 NPAPI
Astellia Launcher
Audacity 2.1.2
Blizzard App
Dungeons & Dragons Online v2600.0048.0161.4173
BitRaider Streaming Client
Destiny 2
Freddy's Back 1.1
Glyph
RIFT
Google Chrome
FINAL FANTASY XI: Chains of Promathia
PlayOnline Viewer & Tetra Master
FINAL FANTASY XI: Wings of the Goddess
FINAL FANTASY XI
ON_OFF Charge 2 B15.0709.1
FINAL FANTASY XI: Rise of the Zilart
PlatformPowerManagement
EasyTune
EasyTuneEngineService
FINAL FANTASY XI: Treasures of Aht Urhgan
APP Center
Ambient LED
Blade & Soul
FINAL FANTASY XI for Windows - Official Benchmark Program 3
FINAL FANTASY XI: Seekers of Adoulin
LADSPA_plugins-win-0.4.15
LogMeIn Hamachi
NC Launcher 2
NCSOFT Game Launcher
Nexon Launcher
Quake Champions
Razer Chroma SDK
Razer Synapse
RPG MAKER VX Ace RTP
Secret World Legends
Steam
Star Wars The Old Republic
Tunngle
Winamp
World of Warcraft
XePlayer
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
LWS Pictures And Video
BUSB
Razer Synapse
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005
CameraHelperMsi
LWS Help_main
LWS Twitter
LWS YouTube Plugin
Intel(R) USB 3.0 eXtensible Host Controller Driver
FINAL FANTASY XIV - A Realm Reborn
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
Bethesda.net Launcher
Sound Blaster X-Fi MB3
Star Wars: The Old Republic
FINAL FANTASY XI: Chains of Promathia
PlayOnline Viewer & Tetra Master
EVGA PrecisionX 16
Apple Application Support (32-bit)
FINAL FANTASY XI: Wings of the Goddess
En Masse Launcher
Google Update Helper
FINAL FANTASY XI
ON_OFF Charge 2 B15.0709.1
LWS Gallery
FINAL FANTASY XI: Rise of the Zilart
Microsoft Visual C++ 2005 Redistributable
LWS Motion Detection
PlatformPowerManagement
EasyTune
LWS Launcher
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729
LWS Webcam Software
SoulseekQt version 2016.4.24
EasyTuneEngineService
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
LWS WLM Plugin
Apple Software Update
Microsoft Visual C++ 2005 Redistributable
FINAL FANTASY XI: Treasures of Aht Urhgan
APP Center
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
Software Upgrade Assistant
Spybot - Search & Destroy
Aion
Killer Performance Suite
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
Ambient LED
Microsoft Visual C++ 2017 Redistributable (x86) - 14.10.25008
Blade & Soul
Microsoft Visual C++ 2017 x86 Minimum Runtime - 14.10.25008
Intel(R) Chipset Device Software
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
Logitech Webcam Software
Microsoft XNA Framework Redistributable 4.0 Refresh
FINAL FANTASY XI for Windows - Official Benchmark Program 3
Microsoft Visual C++ 2017 x86 Additional Runtime - 14.10.25008
FINAL FANTASY XI Seekers of Adoulin
LogMeIn Hamachi
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
Realtek High Definition Audio Driver
Microsoft Visual C++ 2017 Redistributable (x64) - 14.10.25008
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005
LWS Facebook
CDisplayEx 1.10.29
Combined Community Codec Pack 64bit 2015-10-18
Oculus
Destiny 2
C9
Closers
Vampire: The Masquerade - Bloodlines
Hatred
River City Ransom: Underground
P.A.M.E.L.A.
Hunt: Showdown
Ragnarok Journey
SoulWorker
OVERKILL's The Walking Dead
Bloodstained: Curse of the Moon (Limited time)
Bloodstained: Ritual of the Night - Beta Backer Demo
The Conjuring House
TeamSpeak 3 Client
Vulkan Run Time Libraries 1.0.65.1
WinRAR 5.50 (64-bit)
Killer Bandwidth Control Filter Driver
Update for Windows 10 for x64-based Systems (KB4023057)
Intel(R) Management Engine Components
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
Killer Network Manager
Microsoft DVD App Installation for Microsoft.WindowsDVDPlayer_2019.6.13291.0_neutral_~_8wekyb3d8bbwe (x64)
Motorola Mobile Drivers Installation 6.4.0
Killer E220x Drivers
Malwarebytes version 3.8.3.2965
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030
Intel(R) Chipset Device Software
Intel(R) ME UninstallLegacy
Bonjour
Apple Mobile Device Support
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161
Intel® USB 3.1 Device Driver
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17
Microsoft Visual C++ 2017 x64 Minimum Runtime - 14.10.25008
Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.21005
Intel(R) Management Engine Components
Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.21005
Microsoft Visual C++ 2005 Redistributable (x64)
Microsoft HEVC Media Extension Installation for Microsoft.HEVCVideoExtension_1.0.2512.0_x64__8wekyb3d8bbwe (x64)
NVIDIA Ansel
NVIDIA Control Panel 436.15
NVIDIA Graphics Driver 436.15
NVIDIA GeForce Experience 3.20.0.118
NVIDIA Optimus Update 38.0.1.0
NVIDIA PhysX System Software 9.19.0218
NVIDIA Update 38.0.1.0
NVIDIA SHIELD Streaming
NVIDIA HD Audio Driver 1.3.38.21
NVIDIA Install Application
NVIDIA NGX 1.4.0.4
NVIDIA ABHub
NVIDIA Backend
NVIDIA Container
NVIDIA TelemetryApi helper for NvContainer
NVIDIA LocalSystem Container
NVIDIA Message Bus for NvContainer
NVIDIA NetworkService Container
NVAPI Monitor plugin for NvContainer
NVIDIA Session Container
NVIDIA User Container
NVIDIA Display Container
NVIDIA Display Container LS
NVIDIA Display Watchdog Plugin
NVIDIA Display Session Container
NVIDIA NodeJS
NVIDIA Watchdog Plugin for NvContainer
NVIDIA Telemetry Client
NVIDIA Virtual Host Controller
Nvidia Share
NVIDIA ShadowPlay 3.20.0.118
NVIDIA SHIELD Wireless Controller Driver
NVIDIA Update Core
NVIDIA USBC Driver 1.38.831.832
NVIDIA Virtual Audio 4.13.0.0
Microsoft Visual C++ 2017 x64 Additional Runtime - 14.10.25008
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030
iTunes
Apple Application Support (64-bit)


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\NVIDIA Corporation\NvNode\NVIDIA Web Helper.exe 00002744
C:\Program Files (x86)\Razer\Synapse3\Service\..\UserProcess\Razer Synapse Service Process.exe 0000210C
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe 0000338C
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 00002028
C:\Program Files\Killer Networking\Network Manager\NetworkManager.exe 00000A30
C:\Program Files\NVIDIA Corporation\NVIDIA GeForce Experience\NVIDIA Share.exe 00002090
C:\Program Files\NVIDIA Corporation\NvContainer\nvcontainer.exe 00002354
C:\Program Files\Oculus\Support\oculus-runtime\OVRServer_x64.exe 00000F58
C:\Program Files\Realtek\Audio\HDA\RtkNGUI64.exe 00003308
C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.53.85.0_x64__kzf8qxf38zg5c\SkypeApp.exe 000037D0
C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.53.85.0_x64__kzf8qxf38zg5c\SkypeBackgroundHost.exe 00000844
C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.53.85.0_x64__kzf8qxf38zg5c\SkypeBridge\SkypeBridge.exe 00002BB4
C:\Program Files\WindowsApps\Microsoft.YourPhone_1.19092.403.0_x64__8wekyb3d8bbwe\YourPhone.exe 00002BEC
C:\Users\Chris\AppData\Local\Akamai\netsession_win.exe 00002964
C:\Users\Chris\AppData\Local\Microsoft\OneDrive\OneDrive.exe 0000376C
C:\Users\Chris\AppData\Local\NVIDIA\NvBackend\ApplicationOntology\NvOAWrapperCache.exe 00002FF8
C:\WINDOWS\Explorer.EXE 00000738
C:\WINDOWS\System32\svchost.exe 00001EB8
C:\WINDOWS\SystemApps\Microsoft.LockApp_cw5n1h2txyewy\LockApp.exe 00000848
C:\WINDOWS\SystemApps\Microsoft.MicrosoftEdge_8wekyb3d8bbwe\MicrosoftEdge.exe 00001C48
C:\WINDOWS\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe 000028FC
C:\WINDOWS\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe 00002544
C:\WINDOWS\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 00003A58
C:\WINDOWS\system32\ApplicationFrameHost.exe 0000292C
C:\WINDOWS\system32\DllHost.exe 00001374
C:\WINDOWS\system32\MicrosoftEdgeSH.exe 00002F4C
C:\WINDOWS\system32\SearchProtocolHost.exe 000005F4
C:\WINDOWS\system32\SettingSyncHost.exe 00001D0C
C:\WINDOWS\system32\browser_broker.exe 00002BF8
C:\WINDOWS\system32\conhost.exe 00003378
C:\WINDOWS\system32\sihost.exe 00002858
C:\WINDOWS\system32\svchost.exe 00003A1C
C:\WINDOWS\system32\taskhostw.exe 00002CE0
C:\Windows\ImmersiveControlPanel\SystemSettings.exe 00001010
C:\Windows\System32\MicrosoftEdgeCP.exe 00002820
C:\Windows\System32\RuntimeBroker.exe 00001DD0
C:\Windows\System32\SecurityHealthSystray.exe 00002760
C:\Windows\System32\rundll32.exe 000039B8