Thank you for the reply RubyCirha.

Unfortunately, the connection troubleshooting we can provide relates to the router you are using. If you have already reset your router, opened the necessary ports and tried a wired connection, then the issue likely stems from beyond your home network.

In this case, you are most likely running into an issue along your way to the server. In this case, I'd recommend contacting your ISP and making a report with them.

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