Black screen on laucher after laucher update

[Akazu]

Upon launching the game the laucher just shows a black screen, and after a few minutes pops up with a script error.

Already tried clearing the internet options through internet explorer. Tried allowing the launcher website on the safe websites. Reduced the security to medium.

Script Error:
Line: 0
Char: 0
Error: Script Error
Code: 0
URL: https://img.finalfantasyxiv.com/ft/v...s?ver=20191029

-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\Scott B Morris\Documents
FINAL FANTASY XIV - A Realm Reborn C:\Program Files (x86)\SquareEnix
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
ProxyEnable 0
ProxyServer unspecified
ProxyOverride *.local


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 7 Ultimate 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_ldr_escrow.190916-1700)
SYSTEM_CPU Intel(R) Core(TM) i7-5930K CPU @ 3.50GHz (12 CPUs), ~3.4GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 12 SYSTEM_CORE_PHYSICS 6
SYSTEM_BIOS BIOS Date: 05/18/15 20:40:03 Ver: 05.06.05
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 32637.656MB
SYSTEM_VIRTUAL_MEMORY 8388607.875MB
SYSTEM_PAGE_FILE 65273.457MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 465.662GB SYSTEM_FREEDISC_SPACE 21.848GB
SYSTEM_STORAGE E:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 0.098GB SYSTEM_FREEDISC_SPACE 0.064GB
SYSTEM_STORAGE F:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 0.098GB SYSTEM_FREEDISC_SPACE 0.064GB
SYSTEM_STORAGE G:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 58.496GB SYSTEM_FREEDISC_SPACE 1.435GB
SYSTEM_STORAGE H:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 500.314GB SYSTEM_FREEDISC_SPACE 177.979GB
SYSTEM_STORAGE R:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 7.812GB SYSTEM_FREEDISC_SPACE 7.746GB
SYSTEM_DIRECTX_VERSION DirectX 11
SYSTEM_GRAPHICS NVIDIA GeForce GTX 980 Ti
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP GeForce GTX 980 Ti
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 6048.688 MB
SYSTEM_GRAPHICS_SHARED_VRAM 16062.828 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um
SYSTEM_GRAPHICS_DRIVER_VERSION 23.21.0013.8831
SYSTEM_GRAPHICS_DRIVER_DATE 11/14/2017 3:43:18 PM
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_GRAPHICS NVIDIA GeForce GTX 980 Ti
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY2
SYSTEM_GRAPHICS_CHIP GeForce GTX 980 Ti
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 6048.688 MB
SYSTEM_GRAPHICS_SHARED_VRAM 16062.828 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um
SYSTEM_GRAPHICS_DRIVER_VERSION 23.21.0013.8831
SYSTEM_GRAPHICS_DRIVER_DATE 11/14/2017 3:43:18 PM
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND Speakers (Realtek High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {7FAF5D28-0F13-4BB3-BA71-4770C6F94BF1}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.7373
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 10/28/2014 3:47:12 AM
SYSTEM_SOUND Speakers (7- Logitech G930 Gaming Headset)
SYSTEM_SOUND_DEVICE_ID {8E753970-3FB4-4DC4-A801-0C010249B8FF}
SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys
SYSTEM_SOUND_DRIVER_VERSION 6.01.7601.18208
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 7/12/2013 3:40:58 AM
SYSTEM_SOUND Realtek Digital Output (Realtek High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {C1173724-1DA0-4949-AF7E-977B254EAA94}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.7373
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 10/28/2014 3:47:12 AM
SYSTEM_SOUND SONY TV-4 (NVIDIA High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {D59BB937-E243-4968-80FE-E262049B0FBB}
SYSTEM_SOUND_DEVICE_NAME nvhda64v.sys
SYSTEM_SOUND_DRIVER_VERSION 1.03.0035.0001
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 11/14/2017 3:43:18 PM
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {1000CB60-2D96-11E5-8001444553540000}
SYSTEM_INPUT_NAME Audio Controls
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {10014090-2D96-11E5-8003444553540000}
SYSTEM_INPUT_NAME Logitech G710 Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 7 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {1001B5C0-2D96-11E5-8004444553540000}
SYSTEM_INPUT_NAME Logitech G710 Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {C486B140-814B-11E5-8001444553540000}
SYSTEM_INPUT_NAME ASUS OSD
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {A87F6750-E75F-11E6-8001444553540000}
SYSTEM_INPUT_NAME Steam Controller
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {A98ABCD0-E75F-11E6-8002444553540000}
SYSTEM_INPUT_NAME Steam Controller
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {AA9E76C0-E75F-11E6-8003444553540000}
SYSTEM_INPUT_NAME Steam Controller
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {AC1D2780-E75F-11E6-8004444553540000}
SYSTEM_INPUT_NAME Steam Controller
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

Technical Support - Post New Thread - Google Chrome
FFXIVLauncher
GPU Tweak II Monitor
GPU Tweak II


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

Battle.net
DAZ Install Manager
Dropbox
Google Chrome
Heroes of the Storm
ASUS GPU TweakII
League of Legends
Livestreamer 1.12.2
NVIDIA Stereoscopic 3D Driver
Origin
Overwatch
Overwatch Test
Pidgin
qBittorrent 4.1.3
Rainmeter
Corsair Link(TM) USB Dongle (Driver Removal)
Soda PDF Desktop
Sorian AI Mod 2.1.2
Steam
Middle-earth: Shadow of Mordor
The Binding of Isaac: Rebirth
Batman: Arkham Asylum GOTY Edition
Undertale
ASUS GPU TweakII
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
Dropbox Update Helper
ASUS Wireless Router Device Discovery Utility
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005
Intel(R) USB 3.0 eXtensible Host Controller Driver
UE4 Prerequisites (x64)
FINAL FANTASY XIV - A Realm Reborn
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
Hi-Rez Studios Authenticate and Update Service
Chrome Remote Desktop Host
Cisco LEAP Module
Google Update Helper
Asmedia ASM106x SATA Host Controller Driver
Mumble 1.2.10
Cisco EAP-FAST Module
Microsoft Visual C++ 2015 x86 Additional Runtime - 14.0.24215
Microsoft Visual C++ 2005 Redistributable
Intel(R) Update Manager
Microsoft Visual C++ 2005 Redistributable
Forged Alliance Forever
Asus Sonic Suite Plugins
Security Update for Microsoft .NET Framework 4.5.2 (KB2972107)
Security Update for Microsoft .NET Framework 4.5.2 (KB2972216)
Security Update for Microsoft .NET Framework 4.5.2 (KB2979578v2)
Security Update for Microsoft .NET Framework 4.5.2 (KB3074230)
Security Update for Microsoft .NET Framework 4.5.2 (KB3074550)
Security Update for Microsoft .NET Framework 4.5.2 (KB3097996)
Security Update for Microsoft .NET Framework 4.5.2 (KB3098781)
Security Update for Microsoft .NET Framework 4.5.2 (KB3122656)
Security Update for Microsoft .NET Framework 4.5.2 (KB3127229)
Security Update for Microsoft .NET Framework 4.5.2 (KB3135996)
Security Update for Microsoft .NET Framework 4.5.2 (KB3135996v2)
Security Update for Microsoft .NET Framework 4.5.2 (KB3142033)
Security Update for Microsoft .NET Framework 4.5.2 (KB3163251)
Update for Microsoft .NET Framework 4.5.2 (KB3210139)
Update for Microsoft .NET Framework 4.5.2 (KB4014514)
Update for Microsoft .NET Framework 4.5.2 (KB4014559)
Update for Microsoft .NET Framework 4.5.2 (KB4040977)
Update for Microsoft .NET Framework 4.5.2 (KB4096495)
Update for Microsoft .NET Framework 4.5.2 (KB4338417)
Update for Microsoft .NET Framework 4.5.2 (KB4344149)
Update for Microsoft .NET Framework 4.5.2 (KB4457038)
Update for Microsoft .NET Framework 4.5.2 (KB4470637)
Update for Microsoft .NET Framework 4.5.2 (KB4480059)
Update for Microsoft .NET Framework 4.5.2 (KB4483455)
Update for Microsoft .NET Framework 4.5.2 (KB4495596)
Update for Microsoft .NET Framework 4.5.2 (KB4507001)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
Apple Software Update
Google Update Helper
Disk Unlocker
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
Spybot - Search & Destroy
Microsoft Visual C++ 2015 x86 Minimum Runtime - 14.0.24215
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
ASUS Product Register Program
Corsair Link 4
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
Corsair Link 4
Intel(R) Chipset Device Software
Microsoft Visual C++ 2015 Redistributable (x64) - 14.0.24215
ROG RAMDisk
Microsoft Visual C++ 2015 Redistributable (x86) - 14.0.24215
Asmedia USB Host Controller Driver
MemTweakIt
OpenOffice 4.1.2
Cisco PEAP Module
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
Realtek High Definition Audio Driver
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005
Apple Application Support (32-bit)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022
Windows Driver Package - Corsair Components, Inc. (SIUSBXP) USB (10/30/2015 3.6)
Broadcom 802.11 Network Adapter
CPUID ROG CPU-Z 1.71
GIMP 2.8.16
Logitech Gaming Software 8.74
Starbound
Warframe
Hyper Light Drifter
Deus Ex: Mankind Divided™
TeamSpeak 3 Client
VLC media player
Vulkan Run Time Libraries 1.0.61.0
WinRAR 5.31 (64-bit)
Microsoft .NET Framework 4.5.2 (FRA)
Intel(R) Management Engine Components
Intel(R) Management Engine Components
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
Microsoft .NET Framework 4.5.2 (DEU)
iTunes
Soda PDF Desktop Create Module
Microsoft .NET Framework 4.5.2
UE4 Prerequisites (x64)
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030
Sonic Studio Plugin
Intel® Trusted Connect Service Client
Intel(R) Rapid Storage Technology
Soda PDF Desktop View Module
Microsoft Visual C++ 2015 x64 Minimum Runtime - 14.0.24215
Bonjour
NahimicSettingsConfigurator
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161
Microsoft .NET Framework 4.5.2 (JPN)
Microsoft Visual C++ 2005 Redistributable (x64)
Apple Mobile Device Support
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17
Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.21005
Microsoft .NET Framework 4.5.2 (Deutsch)
Microsoft .NET Framework 4.5.2
Microsoft .NET Framework 4.5.2 (Français)
Microsoft .NET Framework 4.5.2 (日本語)
Intel(R) Chipset Device Software
Intel(R) Management Engine Components
Apple Application Support (64-bit)
WIDCOMM Bluetooth Software
Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.21005
Microsoft Visual C++ 2005 Redistributable (x64)
NVIDIA Ansel
NVIDIA 3D Vision Driver 388.31
NVIDIA Control Panel 388.31
NVIDIA Graphics Driver 388.31
NVIDIA GeForce Experience 3.20.0.118
NVIDIA 3D Vision Controller Driver 369.04
NVIDIA PhysX System Software 9.17.0524
NVIDIA Update 38.0.1.0
NVIDIA SHIELD Streaming
NVIDIA HD Audio Driver 1.3.35.1
NVIDIA Install Application
NVIDIA ABHub
NVIDIA Backend
NVIDIA Container
NVIDIA TelemetryApi helper for NvContainer
NVIDIA LocalSystem Container
NVIDIA Message Bus for NvContainer
NVIDIA NetworkService Container
NVAPI Monitor plugin for NvContainer
NVIDIA Session Container
NVIDIA User Container
NVIDIA Display Container
NVIDIA Display Container LS
NVIDIA Display Watchdog Plugin
NVIDIA Display Session Container
NVIDIA NodeJS
NVIDIA Watchdog Plugin for NvContainer
NVIDIA Telemetry Client
NVIDIA Telemetry Container
NVIDIA Virtual Host Controller
Nvidia Share
NVIDIA ShadowPlay 3.20.0.118
NVIDIA SHIELD Wireless Controller Driver
NVIDIA Update Core
NVIDIA Virtual Audio 4.13.0.0
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030
Intel(R) ME UninstallLegacy
Intel(R) Rapid Storage Technology
Microsoft Visual C++ 2015 x64 Additional Runtime - 14.0.24215
Sonic Radar II


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\CorsairLink4\CorsairLink4.exe 000013A4
C:\Program Files (x86)\Dropbox\Client\83.4.152\QtWebEngineProcess.exe 00001FFC
C:\Program Files (x86)\Dropbox\Client\Dropbox.exe 00000A04
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe 00000D80
C:\Program Files (x86)\Intel\Intel(R) USB 3.0 eXtensible Host Controller Driver\Application\iusb3mon.exe 00001028
C:\Program Files (x86)\NVIDIA Corporation\NvNode\NVIDIA Web Helper.exe 00001AA4
C:\Program Files (x86)\Razer\RzWizard\RzWizard.exe 00001070
C:\Program Files (x86)\Spybot - Search & Destroy 2\SDTray.exe 00001014
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe 000015B8
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 00001448
C:\Program Files (x86)\Steam\Steam.exe 00001394
C:\Program Files (x86)\Steam\bin\cef\cef.win7x64\steamwebhelper.exe 0000220C
C:\Program Files\Intel\Intel(R) Rapid Storage Technology\IAStorIcon.exe 00001088
C:\Program Files\Logitech Gaming Software\LCore.exe 00001364
C:\Program Files\NVIDIA Corporation\NvContainer\nvcontainer.exe 000011F8
C:\Program Files\Rainmeter\Rainmeter.exe 000013F8
C:\Program Files\Realtek\Audio\HDA\RtkNGUI64.exe 00001348
C:\Program Files\WIDCOMM\Bluetooth Software\BTTray.exe 000013E4
C:\Program Files\iTunes\iTunesHelper.exe 0000137C
C:\Users\Scott B Morris\AppData\Local\Videostream\app-0.3.6\Videostream.exe 000013C8
C:\Users\Scott B Morris\AppData\Local\Videostream\app-0.3.6\videostream-native\videostream-native.exe 0000160C
C:\Windows\Explorer.EXE 00001244
C:\Windows\SysWOW64\RunDll32.exe 000018F0
C:\Windows\system32\Dwm.exe 0000121C
C:\Windows\system32\conhost.exe 00001AAC
C:\Windows\system32\taskhost.exe 00001260

[Einmimiria]

Good morning and thank you for posting on the Final Fantasy XIV Technical Support Forums.

If you already tried changing the Internet Explorer settings, you may want to try some of the following:

1) If you are currently using a wireless connection, try connecting your PC to your router using an Ethernet cable.

2) Check the following Port Ranges on your router/modem to ensure that they have been opened:
▼TCP
54992 through 54994,
55006 through 55007,
55021 through 55040
Your ISP can open these ports for you.

3) Try a clean boot. Click Start, type msconfig.exe in the Start Search box, and then press Enter to start the System Configuration utility. On the General tab, click the Selective startup option, and then click to clear the Load startup items check box. On the Services tab, click to select the Hide all Microsoft services check box, and then click Disable all.

We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!

[DarkArvan]

do you never do updates on your computer?
your gpu driver date is 2017, what about windows updates?
please disable any background apps you running, especially Spybot.