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  1. #1
    Player
    Synful's Avatar
    Join Date
    Sep 2013
    Posts
    8
    Character
    Synful Kuronami
    World
    Cactuar
    Main Class
    Bard Lv 70

    MacOS Catalina - Launcher Can't Run

    After upgrading to Catalina yesterday, I was unable to run the FFXIV launcher. Today I decided I was going to wipe my computer and start fresh from scratch but when I tried to run the launcher, same problem. It executed several launcher updates but now I get the following before it even ask me to log in:

    The program ffxivlauncher64.exe has encountered a serious problem and needs to close. We are sorry for the inconvenience.

    This can be caused by a problem in FINAL FANTASY XIV ONLINE, or a deficiency in Wine, the compatibility layer which is being used to run FINAL FANTASY XIV ONLINE. Contact the makers of FINAL FANTASY XIV ONLINE for help.


    I then have 2 buttons. Show Details and Close

    Show Details gives me the following....it's long:

    Unhandled exception: page fault on write access to 0x00000000 in 64-bit code (0x00007fff6c1d7d5d).
    Register dump:
    rip:00007fff6c1d7d5d rsp:0000000000238d20 rbp:0000000000238d20 eflags:00010206 ( R- -- I - -P- )
    rax:0000000000000000 rbx:0000000000000000 rcx:0000000000000000 rdx:0000000000000024
    rsi:0000000000dd62e0 rdi:0000000000000000 r8:00000000000100a8 r9:0000000000005342 r10:0000000000000000
    r11:ffffffffff229d20 r12:0000000000000000 r13:0000000000000044 r14:000000000c6ee5b0 r15:000000000001007e
    Stack dump:
    0x0000000000238d20: 0000000000238e60 000000004b25c9db
    0x0000000000238d30: 000000000c6ee5b0 0000000000dd5380
    0x0000000000238d40: 0000000000000001 0000000000107aa0
    0x0000000000238d50: 0000000000000044 0000000000000000
    0x0000000000238d60: 0000000000000190 0000000000dd54c2
    0x0000000000238d70: 0000003000000000 0000000000dd5480
    0x0000000000238d80: 0000000000000000 0000000000000000
    0x0000000000238d90: 0000000000000000 0000000000000000
    0x0000000000238da0: 0000000000000000 0000000000000000
    0x0000000000238db0: 0000000000000000 0000000000000000
    0x0000000000238dc0: 0000000000000000 0000000000000000
    0x0000000000238dd0: 0000000000000000 0000000000000000
    Backtrace:
    =>0 0x00007fff6c1d7d5d (0x0000000000238d20)
    0x00007fff6c1d7d5d: ldsl %esp,%edi
    Modules:
    Module Address Debug info Name (62 modules)
    PE 9250000- 948e000 Deferred nss3
    PE 49210000- 49213000 Deferred wow64cpu
    PE 49220000- 49227000 Deferred winevulkan
    PE 49260000- 49265000 Deferred version
    PE 49270000- 49274000 Deferred api-ms-win-core-synch-l1-2-0
    PE 493a0000- 493af000 Deferred shlwapi
    PE 495c0000- 495c6000 Deferred jsproxy
    PE 496e0000- 496e4000 Deferred api-ms-win-core-fibers-l1-1-1
    PE 4ac40000- 4ac45000 Deferred dxgi
    PE 4ad20000- 4ae10000 Deferred user32
    PE 4af60000- 4af6c000 Deferred gdi32
    PE 4b0d0000- 4b0db000 Deferred advapi32
    PE 4b160000- 4b173000 Deferred urlmon
    PE 4b210000- 4b23c000 Deferred ole32
    PE 4b380000- 4b38b000 Deferred rpcrt4
    PE 4b400000- 4b40d000 Deferred oleaut32
    PE 4b560000- 4be37000 Deferred shell32
    PE 4bf30000- 4bf35000 Deferred shcore
    PE 4bf50000- 4bf70000 Deferred wininet
    PE 4bfd0000- 4bfdd000 Deferred mpr
    PE 4c000000- 4c006000 Deferred ws2_32
    PE 4c040000- 4c0ba000 Deferred winmm
    PE 4c100000- 4c106000 Deferred iphlpapi
    PE 4c120000- 4c127000 Deferred winhttp
    PE 4c1f0000- 4c1f6000 Deferred imm32
    PE 4c220000- 4c227000 Deferred winemac
    PE 4c790000- 4c794000 Deferred api-ms-win-core-localization-l1-2-1
    PE 4c7b0000- 4c7b4000 Deferred api-ms-win-core-sysinfo-l1-2-1
    PE 4c930000- 4c934000 Deferred api-ms-win-appmodel-runtime-l1-1-1
    PE 4c940000- 4c944000 Deferred atlthunk
    PE 4c950000- 4c975000 Deferred ieframe
    PE 4c9e0000- 4ca33000 Deferred comctl32
    PE 4cb20000- 4cb24000 Deferred usp10
    PE 4cb60000- 4cb72000 Deferred mshtml
    PE 4cd60000- 4cd70000 Deferred msvcrt
    PE 4ce20000- 4ce27000 Deferred wsock32
    PE 4ce40000- 4cee5000 Deferred comdlg32
    PE 4cf30000- 4cf3d000 Deferred winspool
    PE 4cf80000- 4cf84000 Deferred msimg32
    PE 4cf90000- 4cf97000 Deferred netapi32
    PE 4cfc0000- 4cfc5000 Deferred psapi
    PE 4cfd0000- 4cfd5000 Deferred rasapi32
    PE 4cff0000- 4cff4000 Deferred rasdlg
    PE 4d000000- 4d004000 Deferred secur32
    PE 4d040000- 4d057000 Deferred setupapi
    PE 4d0b0000- 4d0b4000 Deferred userenv
    PE 4d0d0000- 4d0d5000 Deferred uxtheme
    PE 4d100000- 4d106000 Deferred wintrust
    PE 4d140000- 4d185000 Deferred crypt32
    PE 4d220000- 4d225000 Deferred bcrypt
    PE 4d240000- 4d249000 Deferred wineps
    PE 4d2b0000- 4d2b4000 Deferred kerberos
    PE 4d4e0000- 4d4e5000 Deferred dwmapi
    PE 4d500000- 4d506000 Deferred dnsapi
    PE 4d620000- 4d625000 Deferred msctf
    PE 65fc0000- 660aa000 Deferred mozglue
    PE 69c40000- 6dcd6000 Deferred xul
    PE 70880000- 70963000 Deferred lgpllibs
    PE 7b410000- 7b5cf000 Deferred kernel32
    PE 7bc20000- 7bc33000 Deferred ntdll
    ELF 7c400000- 7c404000 Deferred <wine-loader>
    PE 140000000- 140cde000 Deferred ffxivlauncher64
    Threads:
    process tid prio (all id:s are in hex)
    00000008 winewrapper.exe
    00000009 0
    0000000c services.exe
    00000036 0
    00000022 0
    0000001f 0
    0000001a 0
    00000016 0
    00000011 0
    0000000e 0
    0000000d 0
    0000000f winedevice.exe
    00000017 0
    00000015 0
    00000014 0
    00000010 0
    00000018 plugplay.exe
    0000001c 0
    0000001b 0
    00000019 0
    0000001d winedevice.exe
    00000024 0
    00000023 0
    00000021 0
    00000020 0
    0000001e 0
    00000025 explorer.exe
    00000029 0
    00000028 0
    00000027 0
    00000026 0
    00000030 (D) C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher64.exe
    0000004e 0
    0000004d -1
    0000004c -1
    0000004b 0
    0000004a 0
    00000049 0
    00000048 0
    00000047 0
    00000046 0
    00000045 0
    00000044 0
    00000043 0
    00000042 0
    00000041 0
    00000040 0
    0000003f 0
    00000032 0
    00000031 0 <==
    00000034 rpcss.exe
    0000003c 0
    0000003b 0
    0000003a 0
    00000039 0
    00000038 0
    00000035 0
    System information:
    Wine build: wine-4.0-7854-g7f50cfe753c
    Platform: x86_64
    Version: Windows 7
    Host system: Darwin
    Host version: 19.0.0
    (0)

  2. #2
    Player
    worldofneil's Avatar
    Join Date
    Aug 2013
    Posts
    2,650
    Character
    Scott Pilgrim
    World
    Omega
    Main Class
    White Mage Lv 100
    Sorry, but Catalina isn't supported yet and it's not expected to be until "late November":

    https://eu.finalfantasyxiv.com/lodes...53c7cb0549f5cb
    (4)

  3. #3
    Player
    Catwho's Avatar
    Join Date
    Oct 2012
    Location
    Gridania
    Posts
    2,737
    Character
    Katarh Mest
    World
    Lamia
    Main Class
    Warrior Lv 100
    Quote Originally Posted by worldofneil View Post
    Sorry, but Catalina isn't supported yet and it's not expected to be until "late November":

    https://eu.finalfantasyxiv.com/lodes...53c7cb0549f5cb
    I overheard the Help Desk guys in my office warning everyone to NOT install Catalina. It broke a bunch of things, including the testing software we use.
    (1)

  4. #4
    Player
    Hyperia's Avatar
    Join Date
    Mar 2014
    Location
    Gridania
    Posts
    1,399
    Character
    Aileen Pureheart
    World
    Sargatanas
    Main Class
    White Mage Lv 100
    Quote Originally Posted by Catwho View Post
    I overheard the Help Desk guys in my office warning everyone to NOT install Catalina. It broke a bunch of things, including the testing software we use.
    There are quite a few issues with the OS, it got pushed out too early. I probably would't recommend upgrading an Apple OS until its on its .2 update. With Steve gone, their quality control has gone down hill.
    (2)

  5. #5
    Player
    Sebazy's Avatar
    Join Date
    Aug 2013
    Location
    Gridania
    Posts
    3,468
    Character
    Sebazy Spiritwalker
    World
    Ragnarok
    Main Class
    White Mage Lv 90
    It's not so much a quality control thing, rather there's a few fundamental changes to the file system as well as 32bit software getting cut off hard (Which has been looming for a few years now).
    (0)
    ~ WHM / badSCH / Snob ~ http://eu.finalfantasyxiv.com/lodestone/character/871132/ ~

  6. #6
    Player
    Synful's Avatar
    Join Date
    Sep 2013
    Posts
    8
    Character
    Synful Kuronami
    World
    Cactuar
    Main Class
    Bard Lv 70
    Honestly, this whole thing is completely ridiculous. I just purchased Shadowbringers, reactivated my SE account subscription, only to not even be able to run it. No warnings when I was buying the game from the SE store, nada. Now I can sit here and not play for 2 months (hopefully it's out by then) or reward SE for this failure by buying another platforms version? $40 + $15 wasted.

    ...and no, I'm not interested in wiping my computer and trying to go back to a previous version of MacOS just for 1 game and to cover for this screw up. I just want my money back at this point.
    (0)

  7. #7
    Player
    Cleanse's Avatar
    Join Date
    Jul 2015
    Posts
    298
    Character
    Marshal Renew
    World
    Balmung
    Main Class
    White Mage Lv 90
    You should be able to restore your Mojave data if you have a Time machine backup.
    (0)

  8. #8
    Player
    savageink's Avatar
    Join Date
    Jun 2015
    Posts
    843
    Character
    Dirk Gently
    World
    Malboro
    Main Class
    Machinist Lv 80
    I saw the message that catalina wouldn't work on the lodestone and when i opened my imac and it said it wanted to update, i told it "no" and turned off auto update until the problem is fixed. It's not like all my software that worked yesterday will magically stop working because i'm not running catalina. And frankly, since i have a lot of apps I need I probably won't bother until I'm absolutely sure they won't break. At least it's not like the good old days where I had to run OS9 and X seperately to complete projects.

    The reason I mention the lodestone, is that it's listed in special messages. So, it's been on the Lodestone and in the App and on your Launcher since it was posted on the 1st.
    (5)
    Last edited by savageink; 10-10-2019 at 11:09 AM.

  9. 10-11-2019 03:30 AM

  10. #9
    Player
    DurianGray's Avatar
    Join Date
    Jul 2019
    Posts
    1
    Character
    Durian Gray
    World
    Malboro
    Main Class
    Scholar Lv 50
    I'm having the same issue! Sad to see there's no current resolution!
    (0)

  11. #10
    Player
    Arngrim_Greyashe's Avatar
    Join Date
    Feb 2016
    Posts
    849
    Character
    Grimnir Greywolfe
    World
    Balmung
    Main Class
    Dark Knight Lv 90
    Quote Originally Posted by Synful View Post
    Honestly, this whole thing is completely ridiculous. I just purchased Shadowbringers, reactivated my SE account subscription, only to not even be able to run it. No warnings when I was buying the game from the SE store, nada. Now I can sit here and not play for 2 months (hopefully it's out by then) or reward SE for this failure by buying another platforms version? $40 + $15 wasted.

    ...and no, I'm not interested in wiping my computer and trying to go back to a previous version of MacOS just for 1 game and to cover for this screw up. I just want my money back at this point.
    You do realize that it's not SE's fault that Apple's OS broke, right?
    (10)

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