Constant DirectX errors.

[OmniTrio]

I've been having nonstop issues playing FFXIV ever since I started back with Shadowbringers. It's been DirectX errors on a near daily basis. I've checked out other closed cases for this same instance and I've still not resolved the issue.

[Lucas_Angelini]

You're not alone. I'm experiencing a DirectX error (11000002) for my gaming laptop. What stops mine is turning off DirectX 11, but whenever I go to huge groups like hunting groups, I get lagged, framerate stops, and kicked out.

[GoofyBoots]

You're not alone. I'm experiencing a DirectX error (11000002) for my gaming laptop.

This is still happening to Many many people to include myself but it seems the posts are now being deleted - I cant play for more then an hour without this happening to me.

[Dynratygus]

Good morning and thank you for posting in the Final Fantasy XIV Technical Support Forums.

How long have you both experienced this issue? Were any updates or changes made the PC that may coincide with the crash? Where in game does the crash occur? Could you provide system report? Simply go to the 'Config' option on the Final Fantasy XIV launcher and to the right of 'System Information' click on 'Display.'

Thank you for visiting the Final Fantasy XIV Technical Support Forums.

[Rakwas]

Mine crashes since the last update. Here is the report;



-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\geryj\Documents
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Pro 64-bit (6.2, Build 9200) (18362.19h1_release.190318-1202)
SYSTEM_CPU AMD Ryzen 5 2600X Six-Core Processor (12 CPUs), ~3.6GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 12 SYSTEM_CORE_PHYSICS 6
SYSTEM_BIOS F31
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 16330.813MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 19274.813MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 837.766GB SYSTEM_FREEDISC_SPACE 812.287GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 447.005GB SYSTEM_FREEDISC_SPACE 359.989GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS NVIDIA GeForce RTX 2070
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP GeForce RTX 2070
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 8031.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 8165.406 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_827405c7c65146ab\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_827405c7c65146ab\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_827405c7c65146ab\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_827405c7c65146ab\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 26.21.0014.3648
SYSTEM_GRAPHICS_DRIVER_DATE 9/25/2019 19:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND Speakers (High Definition Audio Device)
SYSTEM_SOUND_DEVICE_ID {C1F37064-708C-44F9-88B8-9DAD505334C0}
SYSTEM_SOUND_DEVICE_NAME HdAudio.sys
SYSTEM_SOUND_DRIVER_VERSION 6.02.18362.0356
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 9/4/2019 00:00:00
SYSTEM_SOUND Digital Audio (S/PDIF) (High Definition Audio Device)
SYSTEM_SOUND_DEVICE_ID {5485DE39-C7E9-40A9-BE7C-2D57ED961AB2}
SYSTEM_SOUND_DEVICE_NAME HdAudio.sys
SYSTEM_SOUND_DRIVER_VERSION 6.02.18362.0356
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 9/4/2019 00:00:00
SYSTEM_SOUND Headset Earphone (SteelSeries Arctis 5 Chat)
SYSTEM_SOUND_DEVICE_ID {791E5662-9566-4B50-A546-E4319389A1A8}
SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys
SYSTEM_SOUND_DRIVER_VERSION 6.02.18362.0001
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 3/18/2019 00:00:00
SYSTEM_SOUND Headphones (SteelSeries Arctis 5 Game)
SYSTEM_SOUND_DEVICE_ID {916AA350-52C5-443C-BC24-EE7439C061D2}
SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys
SYSTEM_SOUND_DRIVER_VERSION 6.02.18362.0001
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 3/18/2019 00:00:00
SYSTEM_SOUND VG248 (NVIDIA High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {F27D1970-A293-4577-B850-224889F84E64}
SYSTEM_SOUND_DEVICE_NAME nvhda64v.sys
SYSTEM_SOUND_DRIVER_VERSION 1.03.0038.0021
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 6/21/2019 00:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {47D04770-F248-11E9-8001444553540000}
SYSTEM_INPUT_NAME HID-compliant consumer control device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {47D50260-F248-11E9-8003444553540000}
SYSTEM_INPUT_NAME HID-compliant vendor-defined device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {47D50260-F248-11E9-8004444553540000}
SYSTEM_INPUT_NAME HID-compliant vendor-defined device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {47D04770-F248-11E9-8002444553540000}
SYSTEM_INPUT_NAME Razer BlackWidow Elite
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {47D50260-F248-11E9-8005444553540000}
SYSTEM_INPUT_NAME Razer BlackWidow Elite
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {47D50260-F248-11E9-8006444553540000}
SYSTEM_INPUT_NAME HID-compliant vendor-defined device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {47D50260-F248-11E9-8007444553540000}
SYSTEM_INPUT_NAME SteelSeries Arctis 5
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 2 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {47D50260-F248-11E9-8008444553540000}
SYSTEM_INPUT_NAME Razer BlackWidow Elite
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {47D50260-F248-11E9-8009444553540000}
SYSTEM_INPUT_NAME Razer BlackWidow Elite
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher
boot
Microsoft Edge
Constant DirectX errors. ‎- Microsoft Edge
Microsoft Text Input Application
Microsoft Edge
Microsoft Edge
Microsoft Edge
Microsoft Edge
Microsoft Store
Microsoft Store
Settings
Settings


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

NVIDIA Control Panel 436.48
NVIDIA Install Application
NVIDIA Display Container
NVIDIA Display Container LS
NVIDIA Display Watchdog Plugin
NVIDIA Display Session Container


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.53.85.0_x64__kzf8qxf38zg5c\SkypeApp.exe 000020D8
C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.53.85.0_x64__kzf8qxf38zg5c\SkypeBackgroundHost.exe 000023FC
C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.53.85.0_x64__kzf8qxf38zg5c\SkypeBridge\SkypeBridge.exe 00001ABC
C:\Program Files\WindowsApps\Microsoft.Windows.Photos_2019.19071.17920.0_x64__8wekyb3d8bbwe\Microsoft.Photos.exe 000013F8
C:\Program Files\WindowsApps\Microsoft.WindowsStore_11910.1001.5.0_x64__8wekyb3d8bbwe\WinStore.App.exe 00001960
C:\Users\geryj\AppData\Local\Microsoft\OneDrive\OneDrive.exe 0000294C
C:\WINDOWS\System32\svchost.exe 00002ABC
C:\WINDOWS\explorer.exe 00000DF8
C:\WINDOWS\system32\ApplicationFrameHost.exe 00001454
C:\WINDOWS\system32\CredentialEnrollmentManager.exe 00000ACC
C:\WINDOWS\system32\DllHost.exe 00001818
C:\WINDOWS\system32\MicrosoftEdgeSH.exe 000020F0
C:\WINDOWS\system32\SearchProtocolHost.exe 00001970
C:\WINDOWS\system32\SettingSyncHost.exe 000014F8
C:\WINDOWS\system32\browser_broker.exe 00002838
C:\WINDOWS\system32\sihost.exe 00001984
C:\WINDOWS\system32\svchost.exe 00001B10
C:\WINDOWS\system32\taskhostw.exe 0000106C
C:\Windows\ImmersiveControlPanel\SystemSettings.exe 00001490
C:\Windows\System32\MicrosoftEdgeCP.exe 00001748
C:\Windows\System32\RuntimeBroker.exe 00000C0C
C:\Windows\System32\SecurityHealthSystray.exe 00002DB8
C:\Windows\System32\SystemSettingsBroker.exe 00000AF8
C:\Windows\System32\smartscreen.exe 000006C8
C:\Windows\SystemApps\InputApp_cw5n1h2txyewy\WindowsInternal.ComposableShell.Experiences.TextInput.InputApp.exe 00000734
C:\Windows\SystemApps\Microsoft.MicrosoftEdge_8wekyb3d8bbwe\MicrosoftEdge.exe 00001E4C
C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\RemindersServer.exe 000025A8
C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe 00001438
C:\Windows\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe 000016A4
C:\Windows\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 00000980
D:\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe 00001914
D:\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 00000BC4

[Rakwas]

I'm currently having the same issue, any i can't play more than 1 hour and it will crash with:

An unexpected error has occurred. Exiting FINAL FANTASY XIV.
2019-08-20_12:42

ffxiv_dx11.exe+43974E
ffxiv_dx11.exe+F5D47A
ffxiv_dx11.exe+F5F97D
ffxiv_dx11.exe+17D5A0
ffxiv_dx11.exe+17BE18
ffxiv_dx11.exe+1A07E2
ffxiv_dx11.exe+11F0189
KERNEL32.DLL+17BD4

I got this error today when trying to play. I tried doing some changes that i found on the forums like creating custom profiles on my gpu for the game, putting my monitor from 144 to 60Hz and play at lower resolution.
But until now i got no luck.

[Dynratygus]

Thank you for posting in the Final Fantasy XIV Technical Support Forums.

Due to no response from the original poster, this thread will be moved to 'Closed Concerns.' If anyone is still having this particular problem, please create a new thread and we will assist you in any way we can.

Thank you for visiting the Final Fantasy XIV Technical Support Forums.