Shadowbringers benchmark no longer launches

[Dagget]

I have had no trouble with the Shadowbringers benchmark until yesterday. Now it briefly flashes onscreen, then disappears.
I have re-downloaded it and installed fresh but no luck
I cleaned up my character directory completely and the regular game itself runs fine
The other benchmarks (v1.0, ARR, HW, and SB) all still run fine

Event properties:
Faulting application name: ffxiv-shadowbringers-bench.exe, version: 1.0.0.0, time stamp: 0x5ceb7a6d
Faulting module name: d3d9.dll, version: 10.0.18362.387, time stamp: 0xc808fce5
Exception code: 0xc0000005
Fault offset: 0x00000000000ac44e
Faulting process id: 0x30f4
Faulting application start time: 0x01d57c47fd9062c4
Faulting application path: D:\FFXIV_Benchmark_ShB\ffxiv-shadowbringers-bench.exe
Faulting module path: C:\WINDOWS\SYSTEM32\d3d9.dll
Report Id: 586a08b9-aee6-4a88-b52d-d72d22d62e10
Faulting package full name:
Faulting package-relative application ID:

Graphics info:
Radeon Software Version - 19.9.3
Radeon Software Edition - Adrenalin 2019
Graphics Chipset - Radeon RX 590 Series
Memory Size - 8192 MB
Memory Type - GDDR5
Core Clock - 1576 MHz
Windows Version - Windows 10 (64 bit)
System Memory - 16 GB
CPU Type - AMD Ryzen 7 1700 Eight-Core Processor

I notice the Faulting module is d3d9.dll - whether that is some DX9-specific module or DX11 included, I don't know.
I did in recent days update both my graphics driver and motherboard BIOS, as well as all the latest Windows 10 updates available but the hardware is untouched.
If you want a big DXDIAG output I can also provide that.

[Nekori]

Hi, Are you using Riva Tuner?
If so,please turning off RivaTuner.

BTW, I can't speak English

[Dagget]

I use MSI Afterburner and River tuner both, but why would they only affect one benchmark, and not the others, or the live game?

[Dynratygus]

Good afternoon and thank you for posting in the Final Fantasy XIV Technical Support Forums.

We apologize for any inconvenience that has occurred when launching the Shadowbringers benchmark. The software for the benchmark program is not guaranteed to work due to issues with compatibility with hardware and other software. For more information please use the following link:

https://na.finalfantasyxiv.com/benchmark/

Thank you for visiting the Final Fantasy XIV Technical Support Forums

[Dynratygus]

Thank you for posting in the Final Fantasy XIV Technical Support Forums.

Due to no response from the original poster, this thread will be moved to 'Closed Concerns.' If anyone is still having this particular problem, please create a new thread and we will assist you in any way we can.

Thank you for visiting the Final Fantasy XIV Technical Support Forums.