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  1. #1
    Player
    ParthUnaax's Avatar
    Join Date
    Oct 2019
    Posts
    1
    Character
    Parth Unaax
    World
    Shiva
    Main Class
    Miner Lv 80

    An Unexpected error has occured. Exiting Final Fantasy XIV. (16a)

    EDIT: I Resolved the Issue, i dont know how to lock or delete this post, but i managed to solve it on my own, thanks!

    Hi.

    I had to format my SSD due to some corruption and its all working fine now, i reinstalled 14 and the game opened up in windowed mode with the error in the title and then crashes:

    https://prnt.sc/pfn191

    I updated all my drivers and display drivers, i just dont know the cause of this error.

    I tried deleting the folder at /MyGames/Final FantasyXIV and followed other forum posts but nothing has worked, below is my system information:





    -=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

    MyDocument C:\Users\Cozer\OneDrive\Documents
    ProxyEnable 0
    ProxyServer unspecified
    ProxyOverride unspecified


    -=-=-=-=-=-=- System Information -=-=-=-=-=-=-

    SYSTEM_OS Windows 10 Home 64-bit (6.2, Build 9200) (18362.19h1_release.190318-1202)
    SYSTEM_CPU AMD Ryzen 5 2600 Six-Core Processor (12 CPUs), ~3.4GHz
    SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 12 SYSTEM_CORE_PHYSICS 6
    SYSTEM_BIOS BIOS Date: 03/06/19 14:29:51 Ver: V1.70
    SYSTEM_LANGUAGE English (Regional Setting: English)
    SYSTEM_MEMORY 16334.941MB
    SYSTEM_VIRTUAL_MEMORY 134217727.875MB
    SYSTEM_PAGE_FILE 19278.941MB
    SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 447.129GB SYSTEM_FREEDISC_SPACE 357.157GB
    SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 1863.000GB SYSTEM_FREEDISC_SPACE 1574.867GB
    SYSTEM_DIRECTX_VERSION DirectX 12
    SYSTEM_GRAPHICS Radeon RX Vega
    SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
    SYSTEM_GRAPHICS_CHIP AMD Radeon Graphics Processor (0x687F)
    SYSTEM_GRAPHICS_MAKER Advanced Micro Devices, Inc.
    SYSTEM_GRAPHICS_VRAM 8120.301 MB
    SYSTEM_GRAPHICS_SHARED_VRAM 8167.471 MB
    SYSTEM_GRAPHICS_DAC Internal DAC(400MHz)
    SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (144Hz)
    SYSTEM_GRAPHICS_DRIVER C:\Windows\System32\DriverStore\FileRepository\u0347105.inf_amd64_7d7ff16bdcaa41c2\B347177\aticfx64.dll,C:\Windows\System32\DriverStore\FileRepository\u0347105.inf_amd64_7d7ff16bdcaa41c2\B347177\aticfx64.dll,C:\Windows\System32\DriverStore\FileRepository\u0347105.inf_amd64_7d7ff16bdcaa41c2\B347177\aticfx64.dll,C:\Windows\System32\DriverStore\FileRepository\u0347105.inf_amd64_7d7ff16bdcaa41c2\B347177\amdxc64.dll
    SYSTEM_GRAPHICS_DRIVER_VERSION 26.20.13025.1004
    SYSTEM_GRAPHICS_DRIVER_DATE 9/26/2019 01:00:00
    SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
    3.0
    SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
    SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
    SYSTEM_SOUND Headphones (High Definition Audio Device)
    SYSTEM_SOUND_DEVICE_ID {062BD214-09D6-4047-83BA-7E1414621428}
    SYSTEM_SOUND_DEVICE_NAME HdAudio.sys
    SYSTEM_SOUND_DRIVER_VERSION 6.02.18362.0356
    SYSTEM_SOUND_DRIVER_LANGUAGE English
    SYSTEM_SOUND_DRIVER_DATE 9/4/2019 00:00:00
    SYSTEM_SOUND Speakers (Yeti Stereo Microphone)
    SYSTEM_SOUND_DEVICE_ID {8AC15FEA-A1FA-4B97-A2F6-7A35FC563DE2}
    SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys
    SYSTEM_SOUND_DRIVER_VERSION 6.02.18362.0001
    SYSTEM_SOUND_DRIVER_LANGUAGE English
    SYSTEM_SOUND_DRIVER_DATE 3/18/2019 00:00:00
    SYSTEM_SOUND 6 - KG251Q (2- AMD High Definition Audio Device)
    SYSTEM_SOUND_DEVICE_ID {BDE980D4-0BC9-41CC-A43B-E5AE2E809A13}
    SYSTEM_SOUND_DEVICE_NAME AtihdWT6.sys
    SYSTEM_SOUND_DRIVER_VERSION 10.00.0001.0012
    SYSTEM_SOUND_DRIVER_LANGUAGE English
    SYSTEM_SOUND_DRIVER_DATE 7/10/2019 00:00:00
    SYSTEM_SOUND Headset Earphone (Wireless Controller)
    SYSTEM_SOUND_DEVICE_ID {D4E3ECCE-98F5-4F9E-A043-0DCB92BF5C0F}
    SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys
    SYSTEM_SOUND_DRIVER_VERSION 6.02.18362.0001
    SYSTEM_SOUND_DRIVER_LANGUAGE English
    SYSTEM_SOUND_DRIVER_DATE 3/18/2019 00:00:00
    SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
    SYSTEM_INPUT_NAME Mouse
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
    SYSTEM_INPUT_NAME Keyboard
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {52071840-E799-11E9-8001444553540000}
    SYSTEM_INPUT_NAME Yeti Stereo Mi
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {52076660-E799-11E9-8002444553540000}
    SYSTEM_INPUT_NAME USB Gaming Mouse
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 2048 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {5207DB90-E799-11E9-8003444553540000}
    SYSTEM_INPUT_NAME USB Gaming Mouse
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {F5BDB060-E79A-11E9-800A444553540000}
    SYSTEM_INPUT_NAME Wireless Controller
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 6 SYSTEM_GAMEPAD_BUTTON 14 SYSTEM_GAMEPAD_FOV 1
    SYSTEM_INPUT {520802A0-E799-11E9-8005444553540000}
    SYSTEM_INPUT_NAME USB Gaming Mouse
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {5207DB90-E799-11E9-8004444553540000}
    SYSTEM_INPUT_NAME USB Keyboard
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 897 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {520850C0-E799-11E9-8006444553540000}
    SYSTEM_INPUT_NAME USB Keyboard
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {520877D0-E799-11E9-8007444553540000}
    SYSTEM_INPUT_NAME USB Keyboard
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {5208ED00-E799-11E9-8008444553540000}
    SYSTEM_INPUT_NAME ophone
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 1 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {52091410-E799-11E9-8009444553540000}
    SYSTEM_INPUT_NAME USB Gaming Mouse
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0


    -=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

    FFXIVLauncher
    Steam
    #carpechitchat - Discord
    Microsoft Store
    Microsoft Store
    Microsoft Edge
    Microsoft Edge
    Microsoft Edge
    Microsoft Text Input Application


    -=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

    Google Chrome
    Steam
    Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
    Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005
    Lightshot-5.5.0.4
    Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
    Microsoft Visual C++ 2017 Redistributable (x86) - 14.12.25810
    Google Update Helper
    Microsoft Visual C++ 2017 x86 Additional Runtime - 14.12.25810
    Microsoft Visual C++ 2017 Redistributable (x64) - 14.14.26429
    Microsoft Visual C++ 2017 x86 Minimum Runtime - 14.12.25810
    Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
    Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
    Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
    AMD Settings
    Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
    Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
    Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005
    AMD Software
    BullGuard Internet Security
    FINAL FANTASY XIV Online
    Phoenix Wright: Ace Attorney Trilogy / 逆転裁判123 成歩堂セレクション
    Microsoft Visual C++ 2017 x64 Minimum Runtime - 14.14.26429
    Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
    Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030
    AMD Settings
    Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.21005
    Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.21005
    Microsoft Visual C++ 2017 x64 Additional Runtime - 14.14.26429
    AMD Problem Report Wizard
    AMD User Experience Program Installer
    Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030
    Branding64


    -=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

    C:\Program Files (x86)\Skillbrains\lightshot\5.5.0.4\Lightshot.exe 000024D4
    C:\Program Files (x86)\Steam\Steam.exe 000027F0
    C:\Program Files (x86)\Steam\bin\cef\cef.win7\steamwebhelper.exe 0000073C
    C:\Program Files (x86)\Steam\steamapps\common\FINAL FANTASY XIV Online\boot\ffxivlauncher.exe 00002630
    C:\Program Files (x86)\Steam\steamapps\common\FINAL FANTASY XIV Online\boot\ffxivsysinfo64.exe 0000173C
    C:\Program Files\AMD\CNext\CNext\RadeonSettings.exe 00001F60
    C:\Program Files\BullGuard Ltd\BullGuard\BullGuard.exe 00001F04
    C:\Program Files\BullGuard Ltd\BullGuard\BullGuardTray.exe 00002220
    C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.52.138.0_x64__kzf8qxf38zg5c\SkypeBackgroundHost.exe 00000F6C
    C:\Program Files\WindowsApps\Microsoft.WindowsStore_11909.1002.3.0_x64__8wekyb3d8bbwe\WinStore.App.exe 00002524
    C:\Program Files\WindowsApps\Microsoft.XboxGamingOverlay_3.33.18003.0_x64__8wekyb3d8bbwe\GameBar.exe 0000229C
    C:\Program Files\WindowsApps\Microsoft.XboxGamingOverlay_3.33.18003.0_x64__8wekyb3d8bbwe\GameBarFT.exe 00000E24
    C:\Program Files\WindowsApps\Microsoft.YourPhone_1.19091.313.0_x64__8wekyb3d8bbwe\YourPhone.exe 00001BD0
    C:\Users\Cozer\AppData\Local\Discord\app-0.0.305\Discord.exe 00002904
    C:\Windows\Explorer.EXE 000005F0
    C:\Windows\System32\MicrosoftEdgeCP.exe 000028A8
    C:\Windows\System32\RuntimeBroker.exe 0000267C
    C:\Windows\System32\SecurityHealthSystray.exe 00002384
    C:\Windows\System32\smartscreen.exe 000027BC
    C:\Windows\SystemApps\InputApp_cw5n1h2txyewy\WindowsInternal.ComposableShell.Experiences.TextInput.InputApp.exe 00001784
    C:\Windows\SystemApps\Microsoft.MicrosoftEdge_8wekyb3d8bbwe\MicrosoftEdge.exe 00002280
    C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe 000014DC
    C:\Windows\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe 000019E0
    C:\Windows\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 0000037C
    C:\Windows\system32\ApplicationFrameHost.exe 00002550
    C:\Windows\system32\DllHost.exe 00002294
    C:\Windows\system32\MicrosoftEdgeSH.exe 00002558
    C:\Windows\system32\SettingSyncHost.exe 00001CE4
    C:\Windows\system32\browser_broker.exe 000020E4
    C:\Windows\system32\sihost.exe 000017B4
    C:\Windows\system32\svchost.exe 00000E4C
    C:\Windows\system32\taskhostw.exe 000017F8
    (0)
    Last edited by ParthUnaax; 10-07-2019 at 05:07 AM.