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I can agree with the sentiment of your post, however I'm scratching my head over the list above as it pertains to helping new players get started and returning players re-acclimatize. SE has set the maximum number of mentors at 100s logged into NN chat at any one time..... Mentors are allowed to specialize in areas of the game ........ and as a TEAM can help answer questions about the game. It seems a bit extreme, as well as unrealistic, to expect that any one mentor can answer every question posed. Mentors often help each other answer the same question.
I look at that list and my first response is, I don't think even Yoshi-P could accomplish all that. (Assuming he had time.)
When the mentor program started, SE was careful about making sure that the requirements DID show a level of commitment for that time, which included running a large number of dungeons (experience in dungeons), endgame level for healer, tank and dps (experience with the leveling system overall as well as role and class), and someone who appears helpful, courteous/friendly (commendations.) Feel free to argue what those 3 areas actually represent, I'm using that as an example.
The game has moved forward, endgame is now higher, hence the change to require mentors to once again have tank/healer/dps at endgame level. Moving the bar higher on dungeons has been suggested (which fits original intent), moving the bar higher on commendations also does, but the problem is that the measurement it represents has been distorted by actual use. You can also argue that dungeons run can/has been corrupted by unsynced dungeons runs (but I could argue back it still represents knowledge of dungeon/mechanics. Insert counter-counter argument on one-shotting mobs, by-passing mechanics.)
Handing the mentors a watering can icon, or pick an icon of any flavor, (your idea for information isn't bad, but the watering can is a great reminder to help sprouts/returning flowers to grow .. not just through information, but also, if they choose, through running dungeons with them, etcetera) I would HOPE would remove the implication of any sense of superiority, or whatever impression it has caused, to be removed.
In the early days, the first year of the mentor program, I ran with the crown on in case there were people who had questions, or wanted an NN invite; they knew I could answer/invite. I turned it off when I realized there was a perception that the crown was anything other than that. Having an identification icon in NN that says: this mentor specialized in PvP or Crafting is helpful for sprouts to understand how to view the answers they are getting. If there's a generic PvP question, having experienced it briefly, I can answer, but I always ask if there's a PvP mentor who'd like to provide more detailed information.


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