Hi,

This is my first post on the forums and i had to resort to this because i am at wits end trying to figure out why this problem happens.

A quick background: I have been playing the game since launch pretty much (taken short breaks for a few months a couple of times) and i have not had any persistent issues connecting to the game so far. My wife, however, recently started playing the game (around a month ago) and she experiences 2002/90002/90006 errors quite frequently and they seem random. I am still able to play the game on the same wifi connection without any issues whatsoever (i know, i know, we should switch to cable). I would appreciate any pointers to help us sort out this problem to allow us to continue playing on wifi.

What I tried so far:

1. First i suspected that since our wifi network cards differ (mine is Killer and she has Intel) i should try to purge network settings and update her drivers to latest version which had no effect. Resetting them to the factory defaults didnt do anything either nor did installing recommended drivers from the MSi website.

2. I tried multiple scenarios like me not playing, nothing else running in the house, etc. but always the problem is only on her laptop.

3. Resetting router didnt do anything nor did switching her laptop to using the 5GHz band (instead of auto choosing). Tried turning off all services like antivirus/windows defender etc. to no avail either.

4. Now for the fun part... as a last resort we reset her laptop to factory defaults and re-downloaded the game and voila, the game worked like a charm for the entire day without any issues whatsoever. This was with no changes done to antivirus/firewall etc. Only running the game as Administrator. So as you can imagine, i was finally ready to put this issue to rest but lo and behold, today she has the same problems again. 2002 failures on pressing Start on the main screen and 90002 if she does manage to get into the game. I cannot for the life of me understand what could have changed overnight. The only thing that happened was a shutdown of the laptop at night and a start in the morning.

5. Now what is even more amazing is that if we switched from our house wifi to my own mobile hotspot she was able to login and play uninterrupted without any problems (both before and after this laptop reset)

I would like to additionally add that we do not experience issues while doing anything else on the laptop. Even playing some other MMOs had no noticeable lag spikes and definitely no disconnects. So it seems to be somehow related to how ffxiv interacts with my house wifi connection.

I am sufficiently technical to troubleshoot most things on my own but in this case i am afraid i am starting to sense strange powers working behind the scenes

If you got this far in my post, thank you for spending time reading through that wall of text. Please feel free to ask for more details if necessary and any help/suggestions in helping us sort this out would be greatly appreciated.

I have of course tried what was suggested on other forums posts which report similar issues viz. SSL, cookies, run as admin, turning off background processes, etc.