Support is especially slow in 14. Other games you can chat with someone pretty quickly or at least get a next-day response.

Took 10 days to get back to me about a software token issue. (Stopped playing years ago, couldn't access the token anymore, etc.) I just bought a new account after a week.

That said, I sympathize with OP. It is slow and could be much better. I have no doubt these people work hard. I just think there aren't enough of them.