Optional items on the wrong character

[Reap00]

Greetings! New player on FFXIV but avid fan & player of the FF series here!

As of this topic, the case has progressed from Support Center to the In-game Support team (GMs).

Summary of the case goes like this:

• I'd bought items intended for Character "A" on Mateus but selected Character "A" on Diabolos instead
• Approached Support Center for assistance in regards to the matter. (Was assisted by Agent Mathias which did a great job IMO!)
• Case was then brought up to the In-game GM team. Been told to discard the items on topic. Which I did.
• GM team gave a prompt reply stating that they'll check & confirm for the discarded items and will transfer the items onto the intended character (of the same IGN on a different World)

Feedback section
I do not want to sound or seem ungrateful but to shed some light on the case, I'd like to point out that although it was my own mistake to purchase items on the wrong character, the process of rectifying this mistake by transferring item(s) to the intended character, could be expedited (or at least, it sure feels that way).

Just an idea but expedited by maybe merging the two different teams of Support Center & GM teams into one to expedite processes such as this. Would also (probably) reduce manpower costs. I won't go into specifics as this is just conjecture.

It has been approximately 48hours (on weekdays) since I've done what the Support and GM team have required me to do (drop/ discard the items on topic) but I've yet to receive my items from the Delivery Moogle..

Again, I'd like to thank and commend the teams for their prompt response BUT the process is pretty disappointing... As I believe there was no time frame given to expect when the case would be rectified.

You are complaining that they are not fast enough for you? If you actually slowed down and had the items sent to the proper character this wouldn't even be an issue.

[aGig]

You are complaining that they are not fast enough for you? If you actually slowed down and had the items sent to the proper character this wouldn't even be an issue.

In regards to the latter, as per my initial post, I do agree that it was my own mistake to purchase it on a wrong character (with the same name but on a different World).
However, we're all human. We make mistakes especially if the whole thing is foreign or unfamiliar to me (us).
I can sympathize with your thoughts but I hope u can see it from the victim's POV as well.