When submitting a bug report, please use the below template and thoroughly fill out the necessary information.

Date & Time: Started in August
Frequency: Multiple times a day
World name: Mateus
Character name: Sari Blane
Class/Level: PLD 80, SMR/SCH 80, DNC 80 , WHM80, SMR 70, BRD 70, MCH 70, AST 69, BLU 6, WVR 16, Botanist, 2
Party or solo: Both
In-game time: Multiple times
Area and coordinates: Multiple areas
Steps:
1. Log in as Sari Blane
2. Get randomly disconnected
3. Log in as any other alt
4. Don't get randomly disconnected
*Add more steps if necessary

Connection Specs
- Type of internet connection/provider: Internet Infinitum (TELMEX)
- Modem maker/model number: arcadyan/vrv9519kwac23

■ PC Specs

To obtain the system information, open the FFXIV launcher and select Config → System Information → Display.

-=-=-=-=- System Information -=-=-=-=-


-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\luisr\Documents
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Home Single Language 64 bits (6.2, compilación 9200) (18362.19h1_release.190318-1202)
SYSTEM_CPU Intel(R) Core(TM) i7-7700HQ CPU @ 2.80GHz (8 CPUs), ~2.8GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 8 SYSTEM_CORE_PHYSICS 4
SYSTEM_BIOS V1.13
SYSTEM_LANGUAGE español (configuración regional: español)
SYSTEM_MEMORY 16267.598MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 21238.160MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 118.128GB SYSTEM_FREEDISC_SPACE 22.560GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 931.512GB SYSTEM_FREEDISC_SPACE 295.473GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS NVIDIA GeForce GTX 1050 Ti
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY4
SYSTEM_GRAPHICS_CHIP GeForce GTX 1050 Ti
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 4018.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 8133.799 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nvaci.inf_amd64_b98473166e2f57f6\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvaci.inf_amd64_b98473166e2f57f6\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvaci.inf_amd64_b98473166e2f57f6\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvaci.inf_amd64_b98473166e2f57f6\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 26.21.0014.3630
SYSTEM_GRAPHICS_DRIVER_DATE 9/4/2019 19:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE Inglés
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_GRAPHICS Intel(R) HD Graphics 630
SYSTEM_GRAPHICS_DEVICE Unknown
SYSTEM_GRAPHICS_CHIP Intel(R) HD Graphics Family
SYSTEM_GRAPHICS_MAKER Intel Corporation
SYSTEM_GRAPHICS_VRAM 8261 MB
SYSTEM_GRAPHICS_SHARED_VRAM SYSTEM_UNKNOWN
SYSTEM_GRAPHICS_DAC Internal
SYSTEM_GRAPHICS_DISPLAY_MODE Unknown
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_420c659363620fe7\igdumdim64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_420c659363620fe7\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_420c659363620fe7\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_420c659363620fe7\igd12umd64.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 22.20.0016.4749
SYSTEM_GRAPHICS_DRIVER_DATE 7/23/2017 19:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE Inglés

SYSTEM_GRAPHICS_PIXEL_SHADER
SYSTEM_GRAPHICS_VERTEX_TEXTURE
SYSTEM_SOUND SAMSUNG (2- NVIDIA High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {EA3B233F-9260-46F5-B090-974DF1D3B0BB}
SYSTEM_SOUND_DEVICE_NAME nvhda64v.sys
SYSTEM_SOUND_DRIVER_VERSION 1.03.0038.0021
SYSTEM_SOUND_DRIVER_LANGUAGE Inglés
SYSTEM_SOUND_DRIVER_DATE 6/21/2019 00:00:00
SYSTEM_SOUND Altavoces (USB PnP Sound Device)
SYSTEM_SOUND_DEVICE_ID {156C858C-48AC-46FF-AC81-C6F6FB7C13B1}
SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys
SYSTEM_SOUND_DRIVER_VERSION 6.02.18362.0001
SYSTEM_SOUND_DRIVER_LANGUAGE Inglés
SYSTEM_SOUND_DRIVER_DATE 3/18/2019 00:00:00
SYSTEM_SOUND Audífono de los auriculares con micrófono (Wireless Controller)
SYSTEM_SOUND_DEVICE_ID {3AA26E44-40CD-4212-8528-1E53B917FA62}
SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys
SYSTEM_SOUND_DRIVER_VERSION 6.02.18362.0001
SYSTEM_SOUND_DRIVER_LANGUAGE Inglés
SYSTEM_SOUND_DRIVER_DATE 3/18/2019 00:00:00
SYSTEM_SOUND Altavoces (Realtek High Definition Audio(SST))
SYSTEM_SOUND_DEVICE_ID {DF8DA346-9C1B-49F5-94F9-2C4EBA471512}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.8564
SYSTEM_SOUND_DRIVER_LANGUAGE Inglés
SYSTEM_SOUND_DRIVER_DATE 10/30/2018 00:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Teclado
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {7E60B0C0-6EFC-11E8-8001444553540000}
SYSTEM_INPUT_NAME 2.4G RF Keyboard & Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {7E625E70-6EFC-11E8-8002444553540000}
SYSTEM_INPUT_NAME 2.4G RF Keyboard & Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {B5F173C0-73A8-11E8-8001444553540000}
SYSTEM_INPUT_NAME USB PnP Sound Device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 1 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {B61C7B20-6812-11E8-8004444553540000}
SYSTEM_INPUT_NAME HIDI2C Device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {7E625E70-6EFC-11E8-8003444553540000}
SYSTEM_INPUT_NAME 2.4G RF Keyboard & Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 897 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {7E628580-6EFC-11E8-8004444553540000}
SYSTEM_INPUT_NAME 2.4G RF Keyboard & Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {B61C7B20-6812-11E8-8006444553540000}
SYSTEM_INPUT_NAME Launch Manager Wireless Device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {B61CA230-6812-11E8-8008444553540000}
SYSTEM_INPUT_NAME Launch Manager Wireless Device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {11FF28DE-28DE-0001-0000504944564944}
SYSTEM_INPUT_NAME Controller (XBOX 360 For Windows)
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 5 SYSTEM_GAMEPAD_BUTTON 10 SYSTEM_GAMEPAD_FOV 1


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher
Microsoft Text Input Application
Steam
In-Game Bugs - Post New Thread - Brave
CN=Microsoft Windows, O=Microsoft Corporation, L=Redmond, S=Washington, C=US
Configuración
Fotos
NVIDIA GeForce Overlay


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

Fell Seal: Arbiter's Mark
Audacity 2.2.2
Battle.net
Brave
BYOND
Dashlane Upgrade Service
Google Chrome
Grand Theft Auto: San Andreas
Norton Security
Origin
Overwatch
Rockstar Games Launcher
Rockstar Games Social Club
Steam
Uplay
Assassin's Creed Odyssey
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005
Software para dispositivos de chipset Intel®
osrss
Microsoft Visual C++ 2019 X86 Minimum Runtime - 14.22.27821
Qualcomm Atheros 11ac Wireless LAN Installer
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
Microsoft Visual C++ 2019 X86 Additional Runtime - 14.22.27821
Acer Configuration Manager
The Sims™ 4
Realtek Card Reader
Microsoft Visual C++ 2015-2019 Redistributable (x86) - 14.22.27821
Google Update Helper
Microsoft Visual C++ 2015-2019 Redistributable (x64) - 14.22.27821
Microsoft VC++ redistributables repacked.
Microsoft Visual C++ 2005 Redistributable
Realtek Ethernet Controller Driver
Acer Jumpstart
Acer Collection
Office 16 Click-to-Run Extensibility Component
Office 16 Click-to-Run Localization Component
Google Update Helper
Adobe Refresh Manager
Adobe Acrobat Reader DC - Español
Dragon Age: Origins
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
Launcher Prerequisites (x64)
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
Epic Games Launcher
The Sims(tm) Medieval
Microsoft XNA Framework Redistributable 4.0 Refresh
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
Intel(R) Processor Graphics
Realtek High Definition Audio Driver
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005
Poke
ELAN FingerPrint
Microsoft Office 365 - es-es
Age of Empires: Definitive Edition
River City Girls
A Hat in Time
XCOM 2
Armello
The Jackbox Party Pack
Middle-earth™: Shadow of War™
FINAL FANTASY XIV Online
The Jackbox Party Pack 2
Stardew Valley
The Jackbox Party Pack 3
Niche - a genetics survival game
South Park The Fractured But Whole
SOULCALIBUR VI
MONSTER HUNTER: WORLD
The Jackbox Party Pack 4
Age of Wonders: Planetfall
Monster Prom
The Jackbox Party Pack 5
Simmiland
Mortal Kombat 11
Vulkan Run Time Libraries 1.0.42.0
Vulkan Run Time Libraries 1.0.42.0
Vulkan Run Time Libraries 1.0.42.0
WinRAR 5.70 (64-bit)
Microsoft Visual C++ 2019 X64 Minimum Runtime - 14.22.27821
Paradox Launcher v2
Acer UEIP Framework
Update for Windows 10 for x64-based Systems (KB4023057)
Acer Care Center
Intel(R) Management Engine Components
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030
Intel(R) Management Engine Components
Intel(R) Rapid Storage Technology
Windows Setup Remediations (x64) (KB4023057)
Qualcomm Atheros Bluetooth Installer (64)
Epic Games Launcher Prerequisites (x64)
Microsoft Visual C++ 2019 X64 Additional Runtime - 14.22.27821
Intel(R) Serial IO
Dolby Audio X2 Windows API SDK
Acer Quick Access
Office 16 Click-to-Run Licensing Component
Office 16 Click-to-Run Extensibility Component 64-bit Registration
Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.21005
Intel(R) Chipset Device Software
Microsoft VC++ redistributables repacked.
Intel(R) Serial IO
Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.21005
UpdateAssistant
Intel(R) Rapid Storage Technology
NVIDIA Ansel
Panel de control de NVIDIA 436.30
NVIDIA Controlador de gráficos 436.30
NVIDIA GeForce Experience 3.20.0.118
NVIDIA Optimus Update 38.0.1.0
NVIDIA Software del sistema PhysX 9.19.0218
Actualización de NVIDIA 38.0.1.0
NVIDIA SHIELD Streaming
NVIDIA Controlador de audio HD 1.3.38.21
NVIDIA Install Application
NVIDIA ABHub
NVIDIA Backend
NVIDIA Container
NVIDIA TelemetryApi helper for NvContainer
NVIDIA LocalSystem Container
NVIDIA Message Bus for NvContainer
NVIDIA NetworkService Container
NVAPI Monitor plugin for NvContainer
NVIDIA Session Container
NVIDIA User Container
NVIDIA Display Container
NVIDIA Display Container LS
NVIDIA Display Watchdog Plugin
NVIDIA Display Session Container
NVIDIA NodeJS
NVIDIA Watchdog Plugin for NvContainer
NVIDIA Telemetry Client
NVIDIA Virtual Host Controller
Nvidia Share
NVIDIA ShadowPlay 3.20.0.118
NVIDIA SHIELD Wireless Controller Driver
NVIDIA Update Core
NVIDIA Virtual Audio 4.13.0.0
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030
Dolby Audio X2 Windows APP
Intel(R) Management Engine Components
Intel(R) ME UninstallLegacy
Intel(R) Trusted Connect Service Client


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\BraveSoftware\Brave-Browser\Application\brave.exe 00002DBC
C:\Program Files (x86)\NVIDIA Corporation\NvNode\NVIDIA Web Helper.exe 00000B04
C:\Program Files (x86)\Steam\Steam.exe 000001D0
C:\Program Files (x86)\Steam\bin\cef\cef.win7x64\steamwebhelper.exe 00004418
C:\Program Files\Acer\Acer Quick Access\ePowerButton_NB.exe 00004790
C:\Program Files\Dolby\Dolby DAX2\DAX2_APP\DolbyDAX2TrayIcon.exe 000035D8
C:\Program Files\NVIDIA Corporation\NVIDIA GeForce Experience\NVIDIA Share.exe 00001050
C:\Program Files\NVIDIA Corporation\NvContainer\nvcontainer.exe 00002454
C:\Program Files\Realtek\Audio\HDA\RAVBg64.exe 00003544
C:\Program Files\Realtek\Audio\HDA\RAVCpl64.exe 00004E7C
C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.52.138.0_x64__kzf8qxf38zg5c\SkypeApp.exe 00002AE8
C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.52.138.0_x64__kzf8qxf38zg5c\SkypeBackgroundHost.exe 0000478C
C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.52.138.0_x64__kzf8qxf38zg5c\SkypeBridge\SkypeBridge.exe 00003198
C:\Program Files\WindowsApps\Microsoft.Windows.Photos_2019.19061.18920.0_x64__8wekyb3d8bbwe\Microsoft.Photos.exe 00001A40
C:\Program Files\WindowsApps\Microsoft.XboxGamingOverlay_3.33.10005.0_x64__8wekyb3d8bbwe\GameBar.exe 0000280C
C:\Program Files\WindowsApps\Microsoft.XboxGamingOverlay_3.33.10005.0_x64__8wekyb3d8bbwe\GameBarFT.exe 00002E1C
C:\Program Files\WindowsApps\Microsoft.YourPhone_1.19082.1010.0_x64__8wekyb3d8bbwe\YourPhone.exe 000031B4
C:\Users\luisr\AppData\Local\Discord\app-0.0.305\Discord.exe 00003E04
C:\Users\luisr\AppData\Local\Host App Service\Engine\HostAppServiceUpdater.exe 00003AB8
C:\Users\luisr\AppData\Local\Microsoft\OneDrive\OneDrive.exe 00000410
C:\WINDOWS\Explorer.EXE 00000544
C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_420c659363620fe7\igfxEM.exe 00003CBC
C:\WINDOWS\System32\svchost.exe 000018B4
C:\WINDOWS\SystemApps\InputApp_cw5n1h2txyewy\WindowsInternal.ComposableShell.Experiences.TextInput.InputApp.exe 00001B2C
C:\WINDOWS\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe 00002C90
C:\WINDOWS\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe 00002730
C:\WINDOWS\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 00004FCC
C:\WINDOWS\system32\ApplicationFrameHost.exe 00001BE0
C:\WINDOWS\system32\SettingSyncHost.exe 00002FA8
C:\WINDOWS\system32\conhost.exe 000033FC
C:\WINDOWS\system32\sihost.exe 00000648
C:\WINDOWS\system32\svchost.exe 000039C0
C:\WINDOWS\system32\taskhostw.exe 000012F0
C:\Windows\ImmersiveControlPanel\SystemSettings.exe 00002C30
C:\Windows\System32\CompPkgSrv.exe 000048D8
C:\Windows\System32\RuntimeBroker.exe 000047FC
C:\Windows\System32\SecurityHealthSystray.exe 00002028
D:\SteamLibrary\steamapps\common\FINAL FANTASY XIV Online\boot\ffxivlauncher.exe 00002C24
D:\SteamLibrary\steamapps\common\FINAL FANTASY XIV Online\boot\ffxivsysinfo64.exe 0000141C

-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-


Laptop Model Name: Aspire
Laptop Model Number: A715-71G-70P3


Browser Information
- Name and version of the browser currently in-use: BRAVE Version 0.68.142 Chromium: 77.0.3865.90 (Official Build) (64-bit)
- Internet Explorer Version: 11.356.18362.0

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