I'd say for all the story itself can be engaging, the actual questing process really isn't and doesn't start to get engaging until Shadowbringers gets into gear. They do a lot lot lot of empty yammering and pointless side trips and forced teleportation and very little actual gameplay outside of the occasional scripted duty, which forces you to disband your party because they don't want their MMO story to be a multiplayer experience. While the flow absolutely does get better as the game goes on (and I especially appreciate that SHB no longer makes you teleport back and forth all of the time), it's something the game can still improve.